Let’s pause the rants for a bit. What makes you an amazing sys admin?
Posted by psychotrackz@reddit | sysadmin | View on Reddit | 215 comments
There’s no limit to the rants on this subreddit. What makes you amazing? What do you do better than anyone on your team? Or maybe you’re the Lone Ranger. Let’s hear it
Grrl_geek@reddit
Years and YEARS of experience and my ability to ELI5 to the end user.
What makes me a sucky sysadmin? Certificates! Hate them.
Library_IT_guy@reddit
Shit are you me? I'm extremely good at knowing exactly the issue and fixing it quickly now, and I'm good at explaining the issue in a way that my boss can understand. I got my CompTia A+ like 18 years ago and I just couldn't be bothered to get more. Studying for certs... I can do it and I can get them, but it's just a lot of cramming and I haven't found it to be very useful in practice. I was taking an online course to get my MCSA before I started working as a sysadmin, and having the concepts of AD, DHCP. DNS, GP, etc, all of that explained in a classroom on a whiteboard? It was really difficult to pick up. But the second I was put in charge of a Windows server? easy as fuck to understand, and what I didn't understand intuitively, it was easy to learn from a Google search.
I learned so fast while on the job. 6 months of being a sysadmin taught me more than 4 years of college/self study for certs.
oubeav@reddit
Certs are dumb. Nothing beats 25+ years of experience.
Grrl_geek@reddit
Except for 30 years of experience lol! 😉🤣
Potential_Pandemic@reddit
I feel like at a certain point experience begins to become detrimental
abalt0ing@reddit
Them’s fightin’ words, JR!!!
Turak64@reddit
Yeah, proving your knowledge in a simple to digest way for hiring mangers is really dumb. Definitely hasn't accelerated my career at all or helped me again knowledge on the latest best practises. I'm glad I jusr stick to my ways and never learn anything new.
britechmusicsocal@reddit
Much like degrees they are used as filters by some compannies, particularly large ones. as well as government contract firms.
DarkwolfAU@reddit
> Certificates! Hate them.
I have found myself in the unenviable position of being my orgs certificates expert because I have a good understanding of cryptography and certificates in general.
As a result, I wind up with all the certificate issues. Whoever thought it was a good idea to program timebombs into so many goddamn applications?! If it's not DNS, it's certificates. Pretty much every time.
Oh, and I'm also the DNS SME.
abalt0ing@reddit
Certificates are great fun once you understand them. Also, knowing this gives you an advantage of others who are scared to death of them. Heh.
Grrl_geek@reddit
True, I salute you!
illicITparameters@reddit
I didnt get my first cert till I was 5yrs in management.🤣
NotThePersona@reddit
Yeah being able to break down complex things for C Suite and end users alike is one of my strengths as well.
Does tend to mean people come and talk to me first though, so it has its drawbacks.
DasaniFresh@reddit
I feel like a lot of people in this field don’t understand this skillset. Sometimes less experienced SA’s rise faster simply because they’re nice and can ELI5 to those outside the field who don’t understand. I’ve benefited from it greatly in my 15+ years. For young help desk and SA’s here, put your ego aside and be cool. You’ll be surprised how fast you rise the ranks just not being an asshole to people outside the IT field.
FerretBusinessQueen@reddit
I am technically supposed to get an Azure certification so I can get a bump to Engineer Tier 3. I told my boss it’s gonna have to wait until next year because I have high priority project work that needs to come first. I’ll probably start studying for it this year since I have to meet professional development hours but the company will take care of me if I take care of the clients so I don’t really care too much.
lutiana@reddit
One single word, arrogance.
SneakyPhil@reddit
I resent that.
Affectionate-Cat-975@reddit
Service delivery. No one knows all the answers but if you’re able to deliver friendly service, people will love you
bahbahbahbahbah@reddit
HARD agree. Everyone in IT is so resistant to helping people it’s sickening to me. How the fuck do you think you’re making your paychecks? It’s through the success of everyone in the company. If you decide not to help them, you’re actively deciding not to help yourself.
Zercomnexus@reddit
This is why I LIKED hospital IT. the people are always generally friendly helpful happy and kind. I wanted to talk to them and help them out. I was helping them help others as I saw it, and felt genuinely proud to do so.
Few_Mouse67@reddit
The higher up doctors, surgeons can be hit or miss imo, some were super nice but also had the usual "IT is not my job" when told to press the restart button and then getting angry when you tell them it has nothing to do with being an IT expert and is common knowledge.
Nurses on the other hand? yes 100% they were all extremly nice.
music2myear@reddit
Worked at a large international law firm briefly. I didn't talk to many lawyers, but they were polite and easy to work with but expected a high level of service. Their legal secretaries I dealt with more often and these were unpleasant as a rule: the same high expectations (sometimes higher) and none of the politeness.
StillAliveAmI@reddit
Nurses are the best.
I am usually active in the backend, so I have no regular contact, but every interaction I've had so far was really nice
PurpleFlerpy@reddit
Honestly, same! I was half-IT when I was in medical, meaning I was the designated restarter and answerer of easy questions for my department. My coworkers were the best, and this extends to our IT guy - which is how I wound up in my position, as our department was the farthest away from the IT office. The higher-ups were garbage, but the rank and file I loved. I'd go back into IT for my old boss tbh.
Also I brought our IT guy chocolate the day of a massive EHR go-live :D The networking wound up worth it as I found the field I really wanted to go into.
music2myear@reddit
A different perspective: I have been providing customer service at a primary part of my IT role for over 20 years. Now I'm senior sysadmin on an infrastructure team, and customer service is finally only part of my role, not all of it. I still generally enjoy the customer service aspects of my job, but I'm also glad it is now someone else's primary responsibility. Even when it was still a bigger part of my day-to-day role, and even when I enjoyed most of that, having a place to rant a bit over the people and times that were frustrating was helpful and fun: a pressure release of sorts. I even enjoyed reading BOFH and thinking of putting customer's faces on NPC bodies in Quake occasionally. These are all just part of dealing with the stress and pressure and frustration that I deal with even regarding a part of the job I usually enjoyed.
headcrap@reddit
That's fine.. until I'm spending half my day replacing mouse batteries which they could just replace from the copy room. I'm fine with that work.. until $boss is getting upset because the projects are not progressing.
smooth_like_a_goat@reddit
You can say no, surely?
incidentallypossible@reddit
Then boss needs to set the expectations with the others about what is and isn’t an acceptable use of your time.
michivideos@reddit
I don't think necessarily is the fact of helping people. That's fine, I feel joy when I genuinely figure something out, and the user gets happy I solve it.
But in my case, it is the constant nagging. My pc doesn't work, the monitor is off, my pc doesn't work, it's turned off, and I can not log in, Your password is wrong, i forgot my password, there's literally a forgot password option below the password field, I need a password, ok... a password for what??, My phone doesn't work, you have it set to do not disturb, camera doesn't work, it's disconnected, headset doesn't work, you have the meeting open in two places at the same time, close one.
The constant phone ringing nonstop, not able to concentrate on working on more technical stuff like GPO, powershell, defender, intune, azure because people keep calling about an email unable to be sent with a 10gb video attached to it.
I am fine helping you, but as an adult employed, you have a responsibility to be auto sufficient in solving small obstacles in your day to day work day. You can't expect me to carry you throughout the day like a baby. Some of them don't even try, "2 + 2 ? I don't know, better call I.T. and get it done for ne quick. "
CottonBit@reddit
I'm currently working in a non-IT position at a company. Whenever someone asks the IT guy for help, his first reaction is to sigh or inhale like, "Ugh, what again?" I'm the complete opposite - I have empathy and always willing to help, and honestly, I feel bad that I’m not the one in that role instead, but the market is hard.
ConsciousEquipment@reddit
THIS oh my god... I literally have people just come vent to me about this and that in the company and or new policies that are annoying and just agreeing and listening is a big deal already!!! Think about it, no other department and in my case no other PERSON is there with a job description that is basically like ok if something does not work or works slow or you are confused call me text me etc. of course people immediately come to me with whatever and in terms of time spent, just BEING THERE is like 70% of the job vs actually solving complex shit. They can come to me because I have deep insight and high privileges relative to them and the org BUT I am not a manager or even HR snake so you can just casually say wtf is this or why can we not just do X to me without worry that I get offended or do anything against them.
I either agree when people are annoyed or just explain it away, I say for example look we got this new client and that is great for us business-wise but the contract brings this and that requirement etc and once they know why something is important they feel better about it!!! Just this year we had to implement to a whole bunch of email retention garbage that shows up as outlook addons which people have to use now to search for archived stuff. There were at least 6 people (!!!) who stopped complaining after I actually told them why we need this now and where that even comes from.
MidnightAdmin@reddit
It's funny, I was drawn to IT as I didn't want to work with people, now after almost 15 years in the sector, I can say that IT is about 80% psycology and working with people, 10% experience, 5% googling and 5% technical knowledge
abalt0ing@reddit
Service is really the only thing I give a shit about.
kribg@reddit
Yep. Like it or not, IT is a customer service position.
Socially8roken@reddit
Majestic_Option7115@reddit
Something this sub seriously lacks.
OnlyWest1@reddit
Interviewers say we're supposed to just know tho.
masnoob@reddit
I once had conversation with my COO, what he thought me to be a highly valued technical support engineer, you must be the bridge which connects between user and developers, i.e. spoke and understand the language, requirements of the user, through maintaining a balance between technicalities and humanities. This makes you stands out from the crowd,
CAPICINC@reddit
You have people skills!
masnoob@reddit
Exactly, IT workers, when equipped with highly technical mindset, plus people skills are a super rare gem. Various technologies sprout and become obsolete, but at the end, it is users who are using the tech.
Endlesstrash1337@reddit
I actually make documentation.
kribg@reddit
Ya, nobody here believes you. Nobody does documentation.
bbqwatermelon@reddit
I must be a rare breed. When I was on help desk, meticulous notes nobody ever read. Now on projects I put together practical guides of the important stuff I run into nobody reads.
GoogleDrummer@reddit
Here's the real trick, I don't write documentation for others, I write it for me. Oh, I might have to do this thing again in a year or two and there were a handful of gotchas that took forever to figure out? I'm not going to remember any of it, so I document it. If that documentation happens to help someone else that's neat, but I'm 100% writing most of my documentation for me.
Phezh@reddit
The trick is to have an awful memory. I'm handling so many different projects and tend to forget what i did yesterday. If I didn't write it down, I'd never get anything done.
If someone else happens to benefit from the documentation I write for myself, that's just a lucky accident.
ehxy@reddit
It's not so much that it's being over 10 projects later and they expect you to update it that kills souls
BrokenRatingScheme@reddit
Ah so you're the one.
Capta-nomen-usoris@reddit
Do you also update it?
token40k@reddit
Thanks to copilot I do make documentation now as well and not just a collection of scripts and projects in my repo
Jepper333@reddit
could you ellaborate? i'm also looking for this...
token40k@reddit
feed your code and ask to document, feed your scripts and ask to document, feed the list of machines or devices or rough architecture and ask to document... endless possibilities
Frisnfruitig@reddit
Most businesses I've worked at just don't give a shit about documentation though. It's not what I am being evaluated on. I'm expected to finish work during a certain timeframe, documentation doesn't even come up. I'm very rarely asked to write documentation, and I'm not going to do it if I'm not expected to.
LongjumpingJob3452@reddit
Do you also maintain it? Nothing is worse than stale documentation when you’re trying to configure something that you’ve never done before and you need to it running asap because it took down a critical business function.
Endlesstrash1337@reddit
You're damn right I do. If I do something that deviates from what I am following and works I just say fuck it things can wait till I update.
Admirable-Lock-2123@reddit
Does how to videos count as documentation? That's what I do for configuration manager troubleshooting for my team. Usually they are less than 5 minutes and it is all about fixing the things they find and get me to fix for them. Also write Powershell scripts to help them do their job so they will stop interrupting me.
ghawkes97@reddit
Make what?
NeckRoFeltYa@reddit
Yeah they're just saying random stuff, never heard of a "documentation" before. Lay off the weed bro.
ApartmentCapital8880@reddit
This person Knowledge bases
oubeav@reddit
Buuulllllllshit.
Kidding. Good for you. Someone has to. lol
DefinitelyNotDes@reddit
I do tickets at 3x the rate of anyone else in the company and don't make large mistakes. I also keep up to date on EVERYTHING tech related from hardware to software to security.
TommyWabbajack@reddit
Not certain I'm an amazing Sys Admin, but what makes me successful is my approach to IT in general. As one of my mentors would always say, "It's your job to make sure they can do their job".
Regular_IT_2167@reddit
Networking: Maybe its just the luck of the draw but in the smaller organizations I have worked there has been limited knowledge of how everything in the network is connected/routed among the IT staff, let alone how to make changes. I am able to come in, become familiar with the network, create detailed diagrams and documentation, and make updates/complete projects without needing to involve third party contractors which the organization previously relied upon. I am not doing anything fancy, but this knowledge seems less common than you would think.
Outside of that, general ability to learn new technologies or features, a focus on security, being able to get along with most people, good documentation, and as an offshoot of that good project planning.
No-Butterscotch-8510@reddit
Knowledge sharing. Oh you don’t know how? Let me teach you.
Changes made are documented and posted to the teams chat.
All tickets are well documented with specific steps for reaching solution.
Blade4804@reddit
I get to brag about my skills and not get judged? finally lol
I bring Experience. 20+ years of IT experience in all facets of IT, I started as a desktop support for Dell and now I am a Lead Systems Engineer. A lot of issues that get escalated to my team I've seen before over the years and so they seems easy for me, other team members are always "how did you know how to fix that?", "well 15 years ago I saw the same issue."
Also 20 years ago I read a blog called BOFH, some of you might recall it. it was funny to read but taught me how not to treat my end users lol.
I'm am far from being a "yes man". but if you come to me with something that is not working, I will always try to fix it, whatever it takes. I love puzzles and figuring out the hard stuff.
and to that guy that said he actually creates documentation... I call B.S. lol (just kidding, but not really :P)
Naviios@reddit
I do my job and don't rant and complain
incidentallypossible@reddit
I was forged in the fire of a dumpster. I may not have seen it all, but I’ve seen some shit. We’ll get through this shit too. Now sit down, calm yourself, and let’s hammer this out like adults.
We save PDFs, not lives.
PM_ME_UR_CIRCUIT@reddit
That I'm no longer actively a SysAdmin. Got my degree in Electrical and Computer engineering after working as a SysAdmin for 10 years.
Now I help people with problems when I want, I learn what I want, and I get to be the good guy and never the bad guy. Local IT loves me because I speak their language and take some heat off of their back, and I know not to over step my bounds.
Komputers_Are_Life@reddit
My boss the other day needed a phone charger we had a type C cable but no wall brick.
What I did have was a Verizon DSL modem in my car that had the USB 3.0 port for plugging in external HDDs. Charge up his phone like a champ.
oubeav@reddit
My troubleshooting.
I will figure it out.
Also, in the 25 years of doing this, never lost data.
red_the_room@reddit
It's almost like a personal vendetta.
oubeav@reddit
Damn straight
marinul@reddit
I. Don't. Quit.
cowprince@reddit
Imposter syndrome says I'm not.
nevias@reddit
I am in this comment and I do t like it :(
prismcomputing@reddit
this got me right in the feels
freemindjames@reddit
tenacity ... I have picked up and completed several difficult projects that caused others to literally quit their job
Dizzybro@reddit
I automate everything i can, so i can do less.
VulturE@reddit
Apparently I look at the logs first and most of the others, checks notes, never look at them.
prismcomputing@reddit
I'm the only SCCM sysadmin left after the higher ups decided they were going to go full cloud about 5 or 6 years ago and disbanded the team of 10 leaving me behind to keep running as we wound it down. "SCCM is dying and deprecated" they keep saying.
Still nowhere near cloud computing and still using SCCM for all builds and deployments. Still only me doing it.
ya-hs@reddit
I'm not sure I am a sysadmin to be honest, I don't know what I am. I went from a regular administrator role at the company I work at to a helpdesk type of role when the IT guy needed help. Since then, the other 2 guys in IT (including the IT Manager) have left and I now cover all IT for the company (only 60 users across 10 or so sites). I've been working on my certs, not for the cert itself but for knowledge, and am finding my feet really well.
I'm fortunate that we have tier 3 support from an MSP that effectively act as my backup when I really need it but are very hands-off.
It's a strange position to be in but I've learnt so much and feel more competent every day (despite the severe imposter syndrome).
morilythari@reddit
I may rant and vent to people behind closed doors but when it comes time to get shit done, I'm going to get the shit done. I'm going to explain it clearly and I'm going to make sure that everyone understands the means, methods, caveats, and what the end result will look like.
Then I will close the door and rant and vent about how they slowed everything down.
Maxplode@reddit
I just have The Knack.
ycnz@reddit
I like tinkering, and have been breaking and fixing things since the 80s.
Witte-666@reddit
I master the fine art of not giving a shit for non-critical problems without pissing off the end-users, and I can keep it together when shit hits the fan, reassuring my team that the sun will still come up tomorrow. All this with a smile, of course
Alzzary@reddit
I have very good written and oral skills on top of being at least average with 50+ different technologies and not being afraid to learn more.
illicITparameters@reddit
What made me a good sysadmin is the same thing that has made me good in management; understanding how the businesses/clients I work for function, understanding and predicting their needs, my ability to have a conversation about an issue with both my direct superior as well as a non-technical executives and being able to successfully convey info with them in language they can both understand, and the fact I do what I say.
I never strived to be the best technical sysadmin, I strived to be the most well-rounded technologist I could be.
Pinaslakan@reddit
Most of the time, I put extremely detailed work notes. Like where to check, the details of the machine, what it does and the root cause of the issue.
When I was starting out, I was annoyed by my senior engineers leaving notes like “Fixed the issue” when they could have at least put a little bit of effort into adding more details and avoiding lower engineers to ping them asking for assistance.
I’ve been praised multiple times by my heads and managers about this, and some newbies also reached out to me, praising my notes and asking for questions about the notes that they don’t understand.
spidernik84@reddit
This attitude comes from character, more than from experience. You are clearly a helpful and thoughtful professional and I'm confident this mindset shows in your private life too.
TKInstinct@reddit
Problem is when you write detailed notes and then no one else reads them.
Pinaslakan@reddit
It’s not exclusive to them, it can also be a reminder to yourself in case you’ve forgotten how to deal with specific problems.
Guru_Meditation_No@reddit
"Thank you, past me!"
Pinaslakan@reddit
No greater feeling than being stuck with a problem and finding an old note from you in fixing it 😂
“Thanks younger me”
Guru_Meditation_No@reddit
Sometimes you have to do a web search, and there's a Stack Overflow or mailing list archive with your notes from how you solved it last time. :)
Guru_Meditation_No@reddit
"yo can you help me know how do you do this thing?"
"I wrote that up ... let me find that ... here you go, check this out"
"!! you are amazing thanks !!"
mindbesideitself@reddit
I work in an environment where things need to shift between global teams, and note taking is absolutely key. I love getting some clean, explicit notes. Bless the sysadmin that cares about the quality of written communication.
Pinaslakan@reddit
Right? It’s such an underrated skill. I get it, we get busy and overwhelmed sometimes but adding details is helpful for everyone.
Especially if your off shift and the incoming engineers and heads want to know what you did
PrudentCaterpillar74@reddit
Dedication. I don't offer much in terms of skills for the moment, but I'm the guy who will jump on the grenade and take the worst crap to lighten the load for others. Be it customers or my colleagues, I continuously check up on them and whether there's a weight I can take over.
janky_koala@reddit
Keeping a calm head in a crisis. It honestly stems from not caring that much. If something is broken we fix it, if it’s fubar then you just replace it. We have DR and BC plans for a reason. No one dies in the industry I work in, and I wouldn’t work in one where they could.
An innate distrust of information provided on an outage.
Understanding what we’re trying to accomplish makes finding the problem easy. Just follow the steps and verify them, you’ll see the problem soon enough. Experience allows you to skip straight to the likely culprits first.
greenstarthree@reddit
There should be a separate sub for the rants. It’s diluting the usefulness of this one.
loowig@reddit
vast interconnected knowledge. therefore being able to troubleshoot almost anything and plan projects to be successful.
Bright_Arm8782@reddit
Humility. I'm not so proud that I think I'm amazing.
I'm good at explaining technical things to non technical people and I have a knack for spotting patterns, that's about all.
volrod64@reddit
I'm not a good sys admin, but since i'm really positive, I love my job and I help people no matter what .. Yeah, my manager like me a lot and the company is still keeping me, because everyone is saying good thing about me.
Outrageous-Shirt-963@reddit
I always tell people to turn it off and back on again 💯
Vengeful111@reddit
Pattern recognition and an insane need to understand stuff if I am using it.
So basically ADHD
Historical_Score_842@reddit
What makes me Amazing? That the organization comes to a standstill if I don’t show up.
Dependent_House7077@reddit
i get things done, have good problem solving skills and creativity and i can read the logs (you wouldn't believe how this last ability has deteriorated among programmers recently).
Sekhen@reddit
I have people skills. I deal with people!
I love my servers and can spend the entire day optimizing some script. But I also like to talk to my colleagues. Being 15-20 years older than most of them I share a lot of my wisdom about life, universe, and everything.
Turak64@reddit
Caring jusg a tiny bit and being average. Doesn't sound like much, but being average by definition means you're better than 50% of everyone else out there.
pol-erre@reddit
Ranting and being there to deliver some help
vlad_h@reddit
People love acting. Good callout! A boss once described me as the guy that doesn’t get stuck. Once I decide to do something, I will do the things people didn’t know were possible. I think outside of the box and can come up with truly creative solutions.
emptyDir@reddit
I'm actually quite good at reading and understanding code even in languages I don't use and don't know well. Helps with figuring out what dumb bullshit is breaking things.
TheGraycat@reddit
I’m lazy so I automate as much as possible.
I can talk to anyone and find a level to explain things so they’ll understand what’s going on.
Gratuitous_sax_@reddit
Somehow able to stay calm in a crisis. I’ll fall apart with a lot of things but for some reason when the shit is hitting the fan I’m able to stay calm and focus, and on occasion make decisions on how best other people (even if they’re higher ranked than me) can make themselves useful.
I take a lot of pride in not fobbing people off and telling them they need to speak to a third party unless absolutely necessary. I’ve seen too many customers stuck in the middle where we’re saying that they need to speak to a vendor, the vendor’s saying they need to speak to us, so I make a point of speaking to the vendor on their behalf (even when it’s not technically anything to do with me) because at the end of the day they just want the problem fixed.
Alaknar@reddit
I'm lazy, so I want to automate everything. L1 and L2 guys are always happy when I do.
I have a shitty memory so I document everything.
povlhp@reddit
Ability to solve problems. And tell the vendor to fix their crap to be at least RFC compliant.
zer0moto@reddit
The fact that I put up with their shit
britechmusicsocal@reddit
Knowing things about Linux, BSD, and Windows administration; VMWare; networking; QA; Tech Support; and VPNs has turned out to be very useful for me. I have tried to not silo myself. Having a homelab that looks like a service provider hasn't hurt much either.
didyourestartyet@reddit
Xaneph_Official@reddit
Just because you're ranting skills suck, don't sit here and poop on our party ;)
Background_Chance798@reddit
8k+ printers, and we only get a handful of tickets a week related to them. lol.
Sensitive_Scar_1800@reddit
I put up with cybersecurity's bullshit
AppropriatePin1708@reddit
Me: Cyber, please unblock this CDN for a travel booking site. Cyber: Please provide business reasons and team member names. Me: Done, please unblock. Cyber: We cannot unblock for those users, our system cannot whitelist by UPN. Please provide IP addresses of users to whitelist. Me: Can't, they are on DHCP. Cyber: Please set static IP on user devices. Me: They work on wired and WiFi, at the office and at home. I am not dealing with static addresses. Cyber: We cannot whitelist then. Me: I want to chat with your team lead Cyber: We have unblocked the whole office subnet
bbqwatermelon@reddit
Thats dangerously like a micromanager problem. I worked with a head of IT that went apeshit and was watching employees with IP cameras and had my team change their Umbrella DNS filter to allow list to only allow general use sites. This made a daily routine of dropping what I was doing to whitelist another site. Literally one time it was Firehouse subs so the executives could order lunch. So glad I left that job.
Dsavant@reddit
I feel so seen by this. We're a 0 trust environment...
Trying to fight opsec to get ports open on the firewall for our entra migration, and fought every step of the way.
We gave them the CDNs, EDLs, DFDs, context diagrams... Countless meetings of a tiny progress and then blocked by fw. On the like, 4th one of these fucking things the network dude pipes up and asks if they can scrrenshare the way they have the EDLs loaded into policy because he has a tiny bit of Palo experience and they go "we're not using the EDLs. This policy is based on IPs from Microsoft as things are blocked in testing"
planedrop@reddit
I tend to not tell people to put in a ticket and just help them.
Wonder_Weenis@reddit
I hate everything equally.
One_Major_7433@reddit
i can make coffee
derscholl@reddit
I show up to work everyday and deliver and share
heisthefox@reddit
I work Professional Services, when I get called in, I suddenly need to be an expert in someone else's enviornment.
AirCaptainDanforth@reddit
I routinely discover issues that impact a service I manage but can’t fix all day everyday.
kaosinc@reddit
I can fix every single thing that I break.
Grrl_geek@reddit
Well aren't YOU a special snowflake!! 🤣
ImightHaveMissed@reddit
Unfortunately I understand the OSI stack, enterprise best practices and I can code like a demon
Grrl_geek@reddit
Don't you mean, like a daemon?? 🤣🤣
Nielmor@reddit
research, you need to be willing to sit down and read the documentation plan the steps required to be done.
I see too much that people go "I know how to do that" and jump right in, before you know it they have done something wrong.
baw3000@reddit
Be an amazing coworker. If you actually spend time with your users and they believe you’re there to make their work lives better, they don’t show up with spears and axes when you inevitably knock down prod. And you will knock down prod.
TraditionalGold_@reddit
My previous boss was an alcoholic, old, female that treated me like her red headed stepson. She continuously tried to restrict me, shove me in a box, degrade me, and control me like a puppet. Resulted in me having an I don't gove a fuck attitude.
Got a new job, $30,000 pay raise for the same duties with a worldwide company. We bought a company and Im the lead tech guy on the merger. My boss RANDOMLY complimented how good of a job I do and how thorough I am. It ALMOST caused a tear to swell up in my eye. He's even OOO this week (he is the head of the other bosses) and I'm controlling the approvals, projects, etc. I've always known I had the skills, it was others that limited me.
Fuck them.
Jess_S13@reddit
I spent a few years doing tech support at T-Mobile and the customer support training they do has carried a lot of my jobs since. Being able to clearly explain the issue, the action plan, and end goal goes a long way when an app team is freaking out.
captaintrips420@reddit
I’m not amazing, but I’m communicative and reliable and have finally gotten the patience to embrace most of the stupid users, but this path was always a means to an end, since I’ve never wanted to work to begin with.
TerrificVixen5693@reddit
I’m way better than the other guys.
stewbadooba@reddit
That I don't think I'm amazing
LForbesIam@reddit
I regularly get called into these complex problem issues with software that is in-house or rare or written by developers who don’t understand English or even Microsoft and I have to figure out why it isn’t working.
The vendor is always in the meeting but they aren’t anything more than the non-technical reps who can’t even google their own database knowledge.
We pay these companies millions annually and it always ends up being me that identifies the bug and figures out how to fix it.
Last one was a service that would not start. No one had any idea and I had never seen the software backend previously. I looked at the error running Procmon and it couldn’t read the xml file.
Opened the text xml in notepad and somehow a ~ had ended up at the beginning of the file.
No idea how or why as the software was upgraded by their upgrade service.
I still cannot believe the amount of companies who still use ini files and xml files and powershell scripts and batch files from the dark ages of Windows NT and kixscript without ANY ERROR handling.
I mean literally any hacker can bring down an entire infrastructure of software that runs critical patient care by modifying a text file and adding a spare character.
You remember VBScript that Microsoft has now “depreciated”. That had the ability to add “on error resume next”.
DeebsTundra@reddit
I spend way less of my time managing infrastructure or SaaS products and way more of my time getting into the bleeding edge and figuring out stuff that's alpha today is going to help us tomorrow. I also spend a lot of time with the business migrating their ancient "we've done it this way forever" processes to modern methods that include automations. And my boss approves of all of it, and gives me the flexibility and support to do so.
Mister_Brevity@reddit
A mindset of problem prevention and risk identification and mitigation.
the_federation@reddit
I reconfigured a firewall and switch purely for cable management. The uplink cable between the 2 looked ugly with the rest of the cables going to the switch, so I changed the uplink ports to make everything neat and tidy.
LichJesus@reddit
I don't know that I'd call myself amazing yet, but I've learned a pretty significant amount in just about three years; I've gone from essentially tier 2 help desk with a sprinkling of sysadmin work to being able to get almost the entire environment my group manages back online and/or stabilized solo a couple times after major outages. There's always more to learn but going through those outages and never reaching a point where I have to say "I don't know, I give up" has given me a lot of confidence.
The other thing I think I'm quite good at is learning how to explore and learn systems without breaking anything. I have a good sense for what operations I can perform without causing changes I'm not ready for and a knack for backing out quick if I accidentally do break something. It's not perfect but it's probably as good as it's reasonable to be.
jasper-zanjani@reddit
that's the kind of upward mobility I like to see
LichJesus@reddit
Yeah, I'd describe myself as pretty driven. The tech I work with is very cool, we do a little bit of everything but for the most part I run a GPU cluster that students in fields related to machine learning use to do their homework on. My undergrad was in ML before this cluster existed so I remember trying to train neural nets on my laptop with a 2nd gen i7 and no GPU, every time I ran my code I'd have to go do something else for eight hours while it chugged. So not only do I get to work on something that I know in my bones is improving lives (and saving sleep!) to at least some degree, I get to play with cool toys like Kubernetes and fancy ZFS arrays and all that much earlier in my career than most people do.
So I have the intrinsic motivation to do the work now, because I want this resource to be the best it can be for the students who use it. But also I have the career and financial calculus that the more I learn in this environment, the better I'm set up to have an impact on it in the long term if I stay (which I currently plan to), or the better set up I am to find something equally fulfilling if I get laid off.
It's already paying dividends too, front-loading a lot of the foundational learning and hustle means that even though I do higher level stuff it takes less time and beating my head against the wall to do it. I think I'm actually a bit slower command-for-command than I was a year or two ago, but it's because I'm doing stuff like setting up container environments for legacy software loads so we can run them on current operating systems, rather than just muddling my way through patching a bunch of VMs.
TKInstinct@reddit
Yes, even though I wasn't an admin at the time I wax the exploratory one and got a lot of good reviews for it.
DebauchedHummus@reddit
Yes, I have experience. Yes, I can be bright. Yes, I am cool, calm, collected, rational. I have excellent people skills. Yes, I am a reader. Yes, I love what I do. However, these pale in comparison to my secret competitive edge:
When there is something that needs to be troubleshot, created, architected, solved, etc… I simply bite down on it like a pit-bull chomps down on a small child’s limb and absolutely do not let go of it unless it is solved or it’s not high priority.
My tenacity is simply unmatched. I am stubborn as fuck. I believe in my heart of hearts that I can solve any problem with enough blood, sweat, and tears.
Matt_NZ@reddit
My favourite part of the job is playing with new stuff and implementing it. It seems so many get into the job just to manage contractors to implement stuff that they don't yet know anything about, rather than learning and doing it themselves.
drunkcowofdeath@reddit
Somehow after 15+ years I still give a shit. Apparently that goes a long way in IT.
Elegant_Pizza734@reddit
I become so addicted to a problem that I can’t stop working on it until I fix it or until I propose final and a good solution (which includes complex understanding of whatever it is).
It’s good and also bad thing.
Sandfish0783@reddit
Explaining what I do/did. I work with other support personnel at other organizations and the amount of positive feedback I get because I explain not only what I did to figure out the issue but also how I got there and my logic for troubleshooting it is substantial.
PrintedCircut@reddit
My curse as a Sysadmin is I tend to over think everything. Even to the point where I've been told to my face I put in more thought to things than people 3 levels my senior.
Architecting a new stack? Let's talk about our DR strat. Writing a script? You bet your ass I'm spending the time to put in guardrails. Improving policy? That documentation on that is gonna be so thorough.
purpleapple85@reddit
I document things. I keep people informed (over communicate > under communicate). Recognize patterns, detail oriented, eye for "what's wrong with this picture and will and what's likely to break soon". See something, say something, before people start screaming. Responsive. Acknowledge/give credit where and when due.
Mcuatmel@reddit
Because i get paid more than my boss
SN6006@reddit
I dig into the details of an issue until I thoroughly understand why something doesn’t work, and I understand almost every single part of our infrastructure.
Arklelinuke@reddit
I'm the one the rest of my department throws the most obscure issues. I actually figured out an issue and got it fixed before the developer of the software I had contacted could figure out what was going on when some ancient piece of shit software we run written by like 3 people 20 years ago broke. Saved us like $40k on that one
the_cainmp@reddit
I’m the guy you want in the room when s%!t hits the fan. Calm, methodical, wide range of skills to troubleshoot a wide variety of problems.
hex00110@reddit
Yep I’m often called in for tickets the other techs can’t solve, and I just start simple, work methodically through testing, isolate and confirm the issue, and read, so, much, documentation
the_cainmp@reddit
Yeah, the amount of odd ball things I’ve been asked help on is kinda staggering when I think about it.
NotThePersona@reddit
Yeah, unless I was the one who broke it I tend to be pretty chill in high pressure situations. Having grounding in systems, networking, cloud and any number of pieces of software means I tend to think of more creative solutions to get us out of sticky situations.
jfgechols@reddit
okay so. I realized this the other day, but my team of 5 has 2 in my location, so we work together the most.
he is an excellent engineer, he's very good at building, figuring out implementations, loading with vendors etc... however, what I'm good at is taking the build, sorting out automation and deployment procedures, communication pipelines, sop and documentation.
for instance, we migrated 100 or so VMs from Intel to and esx hosts. he built the AMD hosts and poc'd the move process and started working with our project management on communications etc. I took the practice, converted it to 150 lines of powershell and shaved the migrations down to about a minute per vm.
he worked with broadcom to set up tanzu in our existing esx cluster, I'm working on getting our deployment workflows into git and sorting out how we're going to provision access to developers and manage ownership.
we're a good team and I really like working with him.
fluffy_warthog10@reddit
I still feel like an imposter compared to the greyhairs a decade older than me, but then I hear the new crop of 'admins' asking 'what's a domain controller?', going to their manager, and also hearing 'what's a domain controller?'....
Then I feel a little better.
('Sysadmin' in question was solely responsible for user termination, and had their ADUC pointed towards a read-only DC. They'd been trying to disable accounts for 1.5 years in ADUC, never confirmed it otherwise, and then got defensive when I asked why they didn't confirm against the primary, or against AAD. They blamed our service desk for 'giving them the wrong software', and their boss circled the wagons when I found 700 zombie accounts)
L3TH3RGY@reddit
I hate looking into the reddit thread maker. Are they real?
But! Let's focus on the amazing! It's humour.
monsieurR0b0@reddit
I legitimately like doing the work
TrueMythos@reddit
This! I love getting paid to solve puzzles every day. And yes, knowing when to search Microsoft Learn and when to ask Reddit is part of the game.
lelkekhoe@reddit
twin? is that you?
NecroAssssin@reddit
Are you me?
monsieurR0b0@reddit
No but it's been my experience great admins share a large set of the same qualities and when you have more then one on a team shit runs smooth as fuck. Cheers brother 🍻
Illustrious_Lunch_35@reddit
The people are always the most important part of the system.
TrueMythos@reddit
Finding answers. There’s a lot I don’t know, but I know who to ask next or what resources to pull from.
punkwalrus@reddit
I "show well" when doing presentations. I am able to break down complicated stuff and simplify it for others. I spent nine years in sales and sales management before the dotcom boom, so I know how to sell concepts, deliver needs, and use diplomacy. These "soft skills" have done a lot for my career, as much as I hate to admit it. It probably prevented me from becoming a "Nick Burns" type.
I know how to break down problems into their core elements. I am pretty good at guessing the bell curve of likely problems, going from most likely to least. I am willing to learn, admit my mistakes, and eager to learn new things.
texan01@reddit
I’m the same way, I can explain technical details in ways your grandmother can understand, those “old people support” skills are highly useful and appreciated on a lot of my calls.
And like you said, it really does avoid the “nick burns” attitude
FerretBusinessQueen@reddit
I’m great with customers. I’m very dedicated working with other people within and outside of my team, and in my “downtime” I automate solutions that will better help us as a company as well as our clients. I manage my two team members and work with them really well, I always encourage them to give me honest feedback/not be afraid to suggest something different if they think there is a better solution, and on the VERY rare occasion any technical issue with their work has come up we work through it together to figure out the best solution and how to prevent it from happening again. I write a lot of technical documentation on the things we do, I’ve learned how to use new tools (to me) like Git as parts of my job have become more scripting focused, I don’t take work criticism personally and constantly am working on both personal and professional self growth as much as I can while still giving myself space to not burn out and enjoy my life.
I’m well liked my clients and peers which is somewhat important to me but I’m great at my job, I am confident in what I do, and I don’t know what I don’t know. For a high school dropout with next to no family support who didn’t get her Bachelor’s in Science until I was in my early 30s, and worked full time while doing that and pursing my AAS before that, I’m really happy with myself, my career, and where my life is at.
groupwhere@reddit
30 years of Linux experience.
dbpqivpoh3123@reddit
I will try to backup everything.
blanczak@reddit
I’m resourceful and have no problem putting in the hours. I don’t half ass problems, I root cause stuff to the very detailed end.
Oh and my OCD makes me love to document. Not only will in build a solution or fix a problem, but I’ll Visio it out and itemize in excruciating detail how it works / where the problem was.
Quartzalcoatl_Prime@reddit
What makes me a good sysadmin? If I were a bad sysadmin, I wouldn’t be sittin’ here discussin’ it with you now would I?
cpz_77@reddit
Scripting i think has always been the big thing for me. There are so few sysadmins who are truly comfortable with scripting (I don’t mean one liners or modifying an example to work for you here or there, I mean writing full scripts from scratch that automate production processes, and true “comfort” on the command line) it’s amazing to me (and also somewhat disappointing). I know it’s not for everyone (I happen to love it) but it’s such an incredibly useful and relatively rare skill to have among sysadmins/engineers, for many positions (especially senior ones) it will immediately give you a leg up on your counterparts when applying. The CLI comfort that sort of naturally comes with it is just another bonus. So I’d highly encourage anyone who even remotely enjoys automating things , working from the CLI and/or writing code who isn’t already to take the time to become a proficient scripter - I promise it will pay off in the long run (and you may even enjoy it!!).
k0rbiz@reddit
Service delivery and documentation.
wooties05@reddit
You should be able to make people's jobs easier.
yazik@reddit
Aside from having a decent eye for "how's X affect the biz", I'd say years of experience working with systems of all types, shell wrangling (especially PowerShell), staying teachable, and decent ability to flex my ambivert powers now and then.
The Golden Rule always does a fair bit to help every situation I walk into, too.
TKInstinct@reddit
I've received compliments before about how I have the right amount of cool factor to technical knowledge and I'm well spoken. That's a great quality for any systems administrator.
Sdata7@reddit
God i hate this question I always mess up on interviews when asked
SysThrowawayPlz@reddit
I'm good at what I do, I'm smart, and I can manipulate people.
This means that the majority of the time I'm right, I have people supporting me, and everything ends up better in the end.
The other side of that is that I admit when I'm wrong and I learn from it.
Dangerous-Offer-6585@reddit
This might sound silly - but an amazing sys admin has an unmatched ability to buy good software and create the ultimate IT stack. It's a lot more of an art than people give credit to have just the right combination of tools
InternetStranger4You@reddit
I absolutely screwed up AD Certificate Services my first time around. Rebuilt it about 4 times after that and now unfortunately a master at ADCS (and yes I still hate it)
khantroll1@reddit
I don’t quit. My team and I WILL fix this issue. We WILL figure this out, even if the answer is that it won’t work how you want.
token40k@reddit
I google really well, I have cold mind during even most nerve wrecking incidents and I know how to rca my way to a short term fix and long term solution. I don’t just sit on a call with 50 people on a bridge but suggest tshoot steps and participate. I’m not afraid to say dumb thing while bouncing ideas in a call
MintyNinja41@reddit
Not amazing, but I can actually write reasonably good workplans and documentation without using an LLM
AtomicXE@reddit
What makes me an amazing sysadmin? I consistently get out of bed for this shit show. But hey I am probably insane I get out of bed everyday and expect something different. Pretty sure that’s the definition of insanity.
kidyus@reddit
I use a trackball.
Mammoth_Gene_4004@reddit
My tolerance for BS.
6Saint6Cyber6@reddit
Institutional knowledge. Who wrote that script that breaks everything if you don’t pat it on the head every morning and call it a good girl? Not me, but I remember who did and know where they documented it. Will changing that user mailbox to a shared mailbox break something in the c-suite? Yup, here’s what happened last time we tried. And here’s a possible work around. Check with this other person on Y.
I’m also exceptionally good at calming down angry users.
I_ride_ostriches@reddit
I take ownership of my errors, help my peers and lift people up. I don’t gossip, repeat gossip or hoard information. I’m also persistent to a fault, if it gets under my skin, I’ll do what I can to figure it out, even if it takes years. Also, I work well with women.
My_Big_Black_Hawk@reddit
My experience beyond the IT world, directly in the industry I support. I can truly understand how everything and every department works together, from the ground up. I can keep my cool under immense pressure, while digging through the most miserable log files and shittiest documentation. I have the drive and organizational skills to persevere through some of the most challenging and arduous tasks, provide executive level updates, tactfully and succinctly push back on things that don’t make sense - take a nap, wake up and do it again.
volster@reddit
I am a capable bodger and a stress camel
I excel at blundering into complex situations, taking the whole thing in and coming up with "it's less than ideal.... But it'll solve the immediate crisis with the tools we have available" type solutions on the spot
I admittedly might not be the guy you want to leave diligently manning a BAU process for any length of time (low boredom threshold)
However if something's literally on fire and in need of unfucking pronto, I can be relied upon to just do the needful and justify it to the powers that be after the fact rather than indecisively wringing my hands about it
StarSlayerX@reddit
My attention to detail when it comes to End User Experience. IT is 50% people and 50% technology.
DarkwolfAU@reddit
I'm very strong in systems thinking - the examination of complex problems and systems as interconnected units with interfaces and contact points between them. As a result I can get up to speed and make effective suggestions with things I haven't seen before with a few pointed questions to get the 'shape' of the problem and the ways in which the pieces mesh together.
For those who haven't encountered that way of thinking before, it seems like I'm asking really stupid questions. But they tend to find that pretty quickly the questions get smarter and more directed, and then the solutions start popping up.
Of course this means I have a bit of a reputation as the guy you pull in when everyone else is stumped, for better or worse.
OctoHelm@reddit
Nothing But in all seriousness, I care and I do the best I can for those I work with!
joshghz@reddit
That I haven't quit.
sirmarty777@reddit
My wiring is on point. Server racks, workstations, you name it. I work in healthcare and my wife can tell when I've set up a workstation in her doctor's office.
jjaAK3eG@reddit
I can sit down in front of anything and learn it. I'm not afraid of upper management, C level. I treat people with kindness.
RandomThrowAways0@reddit
I have a genuine curiosity for figuring things out, and I enjoy it. If I don't immediately have the answer, I will research and find the correct answers.
kg7qin@reddit
Open door policy and friendly service.
I recently had a vendor's on site tech (big vendor for parts and tooling) comment that for all his years dealing with IT, he's never seen anyone in IT have an open door policy. He said you typically see locked doors, blacked out windows, signs to submit tickets, etc.
Yes, tickets still get put in. I'm a Sysadmin in a machine shop, and not all the machinists have accounts for submitting tickets. People still try, like the Engineers who sit in the office next door, but even then I'll help them and force them to send a ticket email as I stand next to their desk as they show me something.
Sagail@reddit
OCD
Warsum@reddit
Honestly. Just work ethic. The amount of quit I see in people is astounding.
beren0073@reddit
My amazing rants.
n0culture4me@reddit
I care
mikki50@reddit
I know enough about our environment to know where to go to learn what needs to be done.
OnlyWest1@reddit
Because if someone goes out of the wat to sign their email, "Steven" - I call them Steven.
NationalAd1145@reddit
I can manage the F**K out of those print servers! Did it for 5 years! I am very responsive and nice to my customers! My co-workers are also great for different reasons. I’m on a team of about 10 SysAdmins at a natl lab. I am super willing to help, even if I have to google an issue.
lutiana@reddit
The desire and ability to always be learning, coupled with the ability to communicate complex concepts to non technical people and a solid ability to be patient even in the most stressful of times.