Hello everybody, we are changing MFA Authentication to log into microsoft customer accounts to keep only Microsoft Authenticator validation. So far the support team use to have sms or calls in the costumer profile to validate themselfs in order to access to the customer profile and solve situations or whatever the customer ask without bothering them with a number for the microsoft authenticator.

Do you think of a good alternative to keep bringing them support without beeing annoying to the customer? Thanks!