No Option to Enable Off-road Mode (35 mph+) on Segway Xyber, Capped at 20 mph

Posted by vibraniumdroid@reddit | ebikes | View on Reddit | 8 comments

Title says it all... Just purchased a Segway Xyber and it seems to be capped at 20 mph. Google says there should be an off-road mode setting under the Ninebot Laboratory option in the Segway app, but it doesn't appear to be there. Anyone else encountered this?

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KriosThane@reddit

Hi Op! Thanks for posting your issue. I have this same problem and wanted to pick your brain.

My issue: Despite updating the Firmware, I have no option in the application to increase the speed limit of my Segway Xyber and go to off-road mode. I am limited to 20 MPH even in race mode. I've tried rebooting both bike and phone, reinstalling app, unplugging battery, resetting the app, I don't know what else to do. l've used both Android and iPhone apps with no success.

In the Segway Laboratory section there is no option to increase the speed limit. I contacted Segway, the representative escalated my issue as he couldn't figure it out. However, I am not getting any response from them on the escalation. Thoughts? Thanks so much.