TIFU by telling my coworker to put in a ticket for his car air-conditioning.

Posted by Ragepower529@reddit | sysadmin | View on Reddit | 63 comments

I guess I learned a lesson to not tell my coworkers to put in joke tickets, so my buddies AC went out in his car and I’m like I’ll help you fix it during lunch break just charging up the Freon. So lunch comes around and he’s like you’re ready to go. I’m like I’m gonna need a ticket. Anyway, he’s a bit a ticket jokingly picked it up and assigned it to myself. We come back half an hour later. As AC is blowing nice and cold. I close out the ticket. And then he gives me a review for five stars of the ticket. Put in the ticket correctly as other issues, not listed here though so props. Anyways, my boss. Has automated workflow set up when users give us high CSA at broadcast to the whole team.

So guess who got broadcasted at 30 cause people that I know how to work on air conditioners now. Anyways, my boss is not happy because he said it seems like you’re setting high expectations for our department.

I mean at this point it feels like our department is responsible for anything that has electricity in it anyway anyways

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techw1z@reddit

haha that's hilarious!

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KatiaHailstorm@reddit

My coworker just came to me….to ask if I could help him break into his car…that he left running and left his keys inside. I am shook at the audacity.

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Pleased_to_meet_u@reddit

How long did it take you to get in?

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Not_A_Van@reddit

This happened to me (the breaking in not locking my keys). Coworker came up to me, said 'oh my god I'm so stupid I did this', then asked if I knew how to do it. Went on Lunch, Macgyvere'd some stuff, and got it open.

No ticket, but that's because I was compensated :)

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InternationalGlove@reddit

Grab the manual adjustment tool (hammer) and say "yep, let's go"

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Ragepower529@reddit (OP)

As long as there is a ticket fair game

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KatiaHailstorm@reddit

True, true.

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rheureddit@reddit

Tape trick always works

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5erif@reddit

I found a ticket asking me to fix a regular manual vacuum cleaner.

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Newbosterone@reddit

Would it have mattered if it were an automatic vacuum cleaner?

Once a help desk employee put in a ticket “batteries dead in help desk flashlight” to prove a point. Our automated workflow assigned it to the help desk.

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5erif@reddit

I guess it would've been a little more understandable if it had some wifi connectivity that were in question. Flashlight batteries lol. We have a completely separate ticketing system for maintenance, despite that vacuum cleaner.

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Sengfeng@reddit

Tell your boss to grow a personality...

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I_Miss_RIFisfun@reddit

I once had a co-worker bring me an electric stapler and ask me to fix it. Like? Because it runs on electricity it's my problem? I gave it to Facilities and they fixed it for her.

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arglarg@reddit

Seriously users will take it that facilities are IT problems now. I know it's a joke but you're seeing a precedent that anything remotely technical is IT. There's a computer in everything after all.

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Bogus1989@reddit

Im so glad our facilities guys are awesome. Way back before apple had the built in capability of viewing network shares natively....we used synology's app DS File, so the facilities guys could pull up blueprints live on tablets...

Actually today, they are my most advanced users on iOS devices. they do the entirety of their job on the ipad pros....they all even remote into the HVAC monitoring server/other hospital facility system servers.

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hornethacker97@reddit

I hear that Facilities in hospitals are usually top tier at what they do. Always nice when you get a call from a genuinely advanced user who can tell you what troubleshooting they’ve done and what they suspect the issue to be.

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wapacza@reddit

With how building management systems and Poe powered devices are going. The line is getting much more blurred.

For instance clocks use to be facilities now they are IT as they are Poe powered and networked. Security cameras again Poe and networked.

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TheIntuneGoon@reddit

Lol, that was part of my life at an old job. Basically anything that had some type of screen came to me. I usually said no unless I really liked the person enough to fiddle with it.

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wapacza@reddit

Raise you being on a 45 foot lift trouble shooting a sound system. As IT was the only department that could understand how it all went together to make it work.

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hornethacker97@reddit

I bet that was pretty wobbly, I just got done spending a week between 25'-40' up working an AP upgrade project.

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TheIntuneGoon@reddit

You're a better person than me lmao.

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snarlywino@reddit

As an old sound guy turned old IT guy, I feel this to my core.

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TFABAnon09@reddit

They already genuinely think that anything powered is ITs problem anyway.

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Frothyleet@reddit

so my buddies AC went out in his car and I’m like I’ll help you fix it during lunch break just charging up the Freon

You fixed the leak first, right? Refrigerant is not supposed to be a consumable.

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Ragepower529@reddit (OP)

Never had his car recharged, 1990 ls400

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badaz06@reddit

That's hilarious.

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sleepdog-c@reddit

It'll be done in time for winter if you put the ticket in the now

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1a2b3c4d_1a2b3c4d@reddit

As a former IT Manager, you get +1 for having the user put in a ticket. But the user will get told not to put in non-IT related requests.

You, on the other hand, seem to be an employee with some free time. So please stop by my office before you leave today so I can discuss some special projects you need to work on. The first one is a Microsoft license audit, the second one is a VMWare license audit...

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Ragepower529@reddit (OP)

Ugh man If I have to do another Microsoft audit again for licenses I would shot myself. My previous company I saved them roughly 55k a month and another 7k on adobe. This company I saved them roughly 3.5k a month.

Luckily I’ve gotten good at it, also what I choose to do with my break time is my own choice. I’ve done several car work / related projects out in the parking lot. Less things to do at home. Especially if I’m being forced to take lunches.

But honestly the job I applied for vs what I do know I’m like 90% out of scope.

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1a2b3c4d_1a2b3c4d@reddit

Ugh man If I have to do another Microsoft audit again for licenses I would shot myself.

I feel you. As a former manager, I disliked conducting inventories and audits and would always delegate them to my team.

This company I saved them roughly 3.5k a month.

If this were the case, I would have requested a bonus for you.

what I choose to do with my break time is my own choice.

Which is true, within reason. The company may not like you doing car repairs on their property for insurance reasons, but I would respect your free time. Yea, I know, it wasn't a car repair. But that is how its going to get reported to HR by Karen.

what I choose to do with my break time is my own choice.

You only work to get skills and experience. If you aren't getting any new skills, then maybe its time to take what you have and find a better job at a bigger company who can respect your skills and work ethic. The fact that you saved the company money is a strong selling point in your interviews, and many good companies need people like you.

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Unusual_Cattle_2198@reddit

Sometimes you just happen to be the most technical people available for a task. Got tired of the restroom stinking because the auto flush valves on the urinals had stopped working. Distantly located facilities shop wasn’t getting to it anytime soon but we had a supply of AA batteries and a Torx screwdriver so we just did it. It took a while because the screws were awkward and we dare not drop them where one wouldn’t want to reach. Got quite a few jokes from coworkers who came in, but in the end we were hero.

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ugus@reddit

LOL

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snarlywino@reddit

Well shit! I have a tank of R12 and R22 in my shop left over from my late father in law. Do I have to put A/C work on my ticket categories now?

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Sapper12D@reddit

That stuff sells for a pretty penny nowadays.

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optimaloutcome@reddit

You really iced your boss with that one

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Mechanical_Monk@reddit

Yeah, OP should cool it

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Man-e-questions@reddit

Are you freon Friday?

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skipITjob@reddit

Might be high from it, as I find it difficult to read the post...

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farhund@reddit

Damn, bro. Leave some humor for the rest of us.

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AZDpcoffey@reddit

gif

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JustMeAgainMarge@reddit

Criminally underrated comment

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shallbot@reddit

You win the redditz today kind human

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marinul@reddit

I was at my parents' a couple of weeks ago and my father 100% serious, without missing a bit goes "you work in IT. Here's my electric bill. Help me change providers"

Guess who is a "shit son" who "doesn't want to help"

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ganymede_boy@reddit

guess who got broadcasted at 30 cause people that I know how to work on air conditioners now.

That was a wild ride.

Broadcasted at 30... decibels? Volume setting? 39 years old?

"People that you know how to work"? People that you know, now know that you know how?

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TerminalFoo@reddit

I’ll put in a ticket so you can fix the AC on all my cars.

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Bogus1989@reddit

I used to joke, because our shop was next to the morgue and easy access to the doctors garage....

"We change oil, and give out complimentary handjobs as well"

LMAO they rolled dead bodies in our door a few times....We at some point put a sign on our door that said IT has moved.....

We setup a camera and anyone who knocks, if not expected, we do not answer. (also have a rule, you answer it its your responsibility now.)

LOL some people would rage out and throw a fit at the door. We had a separate door farther down the hall we exited at....

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ApricotPenguin@reddit

my boss is not happy because he said it seems like you’re setting high expectations for our department

Tell your boss don't worry. You'll completely mess up the AC in the server room on Friday to balance things out.

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BadAsianDriver@reddit

Should have titled it “Mobile Logistic Processor Refrigerant” replenishment

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SoFrakinHappy@reddit

had a coworker playing around with our new victorops setup send a company wide alert of "8===D"

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BrianKronberg@reddit

IT fixes anything that plugs in. I’ve seen tickets to fix the electric stapler.

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anna_lynn_fection@reddit

At home, I have an electronics bench and microscope set up, and do electronic board repair, and also an entire cart/toolbox full of just automotive diagnostician stuff, which I also do. The secret got out, and I got a parasitic drain to figure out on a work van, but I don't care. I wouldn't have gotten into that stuff if I didn't like the diagnostic challenges.

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