Conversation with a dumb Microsoft engineer today

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pstalman@reddit

I am in a Teams meeting with MS guys, we have some issue on the lockscreen, so they really dare to ask to lock the screen during the call with screensharing so they can see what is wrong....

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You got someone who is actually from Microsoft? These days I always get some 3rd party support person who takes a month to escalate the issue 3 times before I might get someone from Microsoft or I just give up.

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Khue@reddit

I had an Azure API Management service issue last week with one of my developer instances. For shits and giggles I put in a ticket and 20 minutes later I got a call back from a guy in the US, in my timezone. He had already pulled logs and done a dive into the issue and he said he saw the problem, explained it to me, and then went on to state he was going to try to figure out why it happened with the back end infrastructure team because it was anomalous and shouldn't have happened according to the SLA. He said he's shoot me an email once he got the escalation through to the infrastructure team. Dude followed up after that with the email explanation an hour later with an actual Microsoft email address (or at least what appeared to be one; @mail.support.microsoft.com). He apologized for the problem and said it CAN happen occasional but since it was within the 99.5% SLA there's not much that can be done. Again, this was a development instance so I didn't really care, but this was far an away the best service from Microsoft I've received in the last like... 5 years or so that I can remember.

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boglim_destroyer@reddit

Buy a lottery ticket lol. I always get some guy from India (not being racist, it’s just always this way) that obviously does not give a fuck and I can barely understand.

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Khue@reddit

With the foreign techs, I've noticed there's always a combination of bad audio quality and thick accents. If it was just one or the other it would be fine, but the combination of the two makes it extremely difficult. I've gotten some native Spanish speakers before and I hear Hispanic accents all the time so that isn't the problem. The issue is always the audio quality.

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taker223@reddit

No honking in background? People shouting? Train whistle?

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Khue@reddit

There was one support call I got from MindTree and I could have sworn the dude was in the kitchen of a restaurant. Sounded like there was cooking going on in the background.

I then got Biryani for lunch. It was great.

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taker223@reddit

Well, still better than overcrowded train station or busy>! shitting !<street

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bobsmith1010@reddit

first company I worked that actually had microsoft support I had to call about a skype for business issue. The ticket got routed to the guy who knew like everything with skype. I was amazed as I had always heard horror stories. Spent his whole shift working with me and got it fixed. Then a couple months had to put another ticket in and I was feeling pretty good due to the past experience. It makes me dread anytime I need to get a ticket with microsoft and wish for that one engineer who actually knows his stuff.

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Alternative-Print646@reddit

As someone that was a PFE @ M$ Incan tell you it can be a total crap shoot when calling in but if you are not getting anywhere you can always request escalation.

Pro clients dont actually have a path to an escalation engineer but you will at least get escalated to someone more senior on his team.

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Oso-reLAXed@reddit

I was around when Office 365 launched and as Gold partners and early adopters we regularly were working with the "rockstar" level engineers at MS. We still had quite a few frustrations but we felt MS had our back on fixing them. These days it takes them literally months to get most of my difficult tickets resolved.

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music2myear@reddit

I made a big boo-boo and had to call MS 11 or 12 years ago using one of my TechNet "get out of jail free" cards. Yea, the techs were offshore in Bangalore, but they were competent, owned the problem, and solved it in one very long support call. It actually finished up one guy's shift, and then when he came back on the next day we still had a couple hours' work left and he picked back up where the other tech left off.

I appreciated Dell's Pro Support office being just down the road from me back then, and frequently talked with those techs about how they'd been up in my area over the weekend. But I have had (small, but still real) success with some overseas techs for MS.

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Alternative-Print646@reddit

V-9 no doubt

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zesar667@reddit

Usually we fix it ourselves before Ms does .... Maybe that's the whole point

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Bagel-luigi@reddit

Mindtree by any chance? We keep getting Mindtree who play the song and dance for around a month then tell us there's nothing they can do and close the ticket.

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masheduppotato@reddit

I fucking hate mindtree, I got so angry with their support I went on twitter and started calling them out listing the techs names and bashing them until they blocked me. My issue is still not resolved 4 years later.

I guess technically it is, because we gave up and moved on and worked past it. It's been so long I don't even remember the issue just the anger.

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cosmic_orca@reddit

The fact that Mindtree still have a contract with MS to provide support for MS customers shows that MS couldn't give 2 shits about their customers.

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Coffee_Ops@reddit

The last time I opened an MS ticket was like 2008 for MS exchange when I was pretty green with Exchange.

It quickly became apparent that the value they provided was being "the friends we made along the way"-- human company as I solved it-- rather than any meaningful progressive contribution.

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Frothyleet@reddit

Premier support? In '08 that was certainly not my experience. $500 bought you, potentially, access to someone familiar with the codebase to help get your shit unfucked.

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Coffee_Ops@reddit

They were familiar with the codebase but had very little in the way of critical thinking or root cause analysis skills and would frequently go down paths that were obviously red herrings.

I should not say there was no value, I learned about Exchange / AD internals that I had not known at the time, but it would have been hours on the phone if I had not taken the wheel and started poking at the problem with them observing and providing the occasional helpful prompt.

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Frothyleet@reddit

Somewhere at Microsoft there is a nice PowerBI report that has one line showing their decreasing spend on support, and another line showing sales/retention.

MS spend on support will continue in that direction until the money they save is less than the money they lose from dissatisfied customers. It is the way of corporate business.

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OldWrongdoer7517@reddit

Like you would need any more proof for that these days

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Rhythm_Killer@reddit

Ahh fucking mindtree

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uranimal12@reddit

Reading what you were seeing, along with a few others, I had a user with a similar issue.

They originally had access to the calendar, permissions were removed and they deleted it from Outlook, yet continued to receive notifications and could manipulate the meetings.

Checking the users deleted, the calendar doesn't show up, unless we add and use the Folders app. The folders app found using more apps (left hand side icons, bottom squares.)

Why Microsoft hid some data within a normal view and requires another 'app' to see everything is ridiculous, but that's Microsoft.

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FKFnz@reddit

Was it a Microsoft engineer, or a v-dash engineer?

I could write an entire thread about hopeless encounters with the v-dash ones.

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taker223@reddit

It was p-j-t engineer likely

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redvodkandpinkgin@reddit

Oh boy I worked for a support company that worked with them when I was going through college and had my very own v-. It's actually amazing how awfully underprepared we were, and many people were utterly incompetent for many years and still worked there.

Some people actually knew their stuff, but they were a very small minority; others didn't know that much about IT but were relatively smart and started figuring it out after a few years working there. Mostly though it was just people who had no idea what they were doing and didn't give two shits about it, and honestly with the amount of cases they got dumped on them daily I don't even blame them.

Basically people with barely an IT background got 6 weeks training and got thrown to the wolves. Management was pretty awful, and we had many "Escalation Engineers" (the guys who happened to be working there for a bit longer than the rest) who had no idea what they were doing or sent back any attempt to escalate a case because of stupid stuff (e.g. the dreadful "you don't have a picture of the error not happening" or "you should present this super urgent case at the weekly meeting where you probably won't have the time to do it because there are 20 other people waiting before trying to escalate").

I probably shouldn't be writing this without a throw away but I just had to dump it. Maybe I'll do an AMA here sometime, I think y'all would be amazed at all the things I've seen working there.

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FKFnz@reddit

I think I, and many others, would enjoy that AMA very much.

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chanhdat@reddit

v-dash engineer

Sorry, am a bit OOTL, what is a V-dash engineer?

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Educational_Bowl_478@reddit

A vendor/3rd party which MS hired.

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jonsteph@reddit

V- stands for Vendor.

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epsiblivion@reddit

V- in the email. Means outsourced

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Educational_Bowl_478@reddit

Have seen plenty of folks like these take over jobs of people who actually knew stuff.

Fyi the current salary for an M365 SE is USD 8k Per annum in India. earlier we used to get triple that but once Indian managers started taking over it all went to shit.

Good people left due to toxicity and budget cuts.

(I'm also Indian btw)

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AforAnonymous@reddit

What a joke. Wish y'all'd unionize but I know the situation in India unfortunately all too well to know that'll remain a pipedream for a while

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Educational_Bowl_478@reddit

Unfortunately we have no labour laws in India which favour employees and if someone tries to form a union they have a chance to get blacklisted.

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R1skM4tr1x@reddit

Who were the managers before Indian managers in India? US based ones?

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Educational_Bowl_478@reddit

Yes

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TheBrokerOfficial@reddit

And they didnt know how much they could lowball you. Now indian managers know the people gonna still accept work for pennies on the dollar. Tell me, does 8k usd at least gets you an average life in india?

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tamashai@reddit

it will be a better salary for fresh graduates from tier 3 engineering schools. 5K is normally what they get.

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ThatITguy2015@reddit

Fuck that is low. Like levels of insanity low.

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taker223@reddit

But free access to designated sh*tting streets!

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fresh-dork@reddit

friend told me that the bar for a decent life in a major city is around 2k/mo, so this sounds like "live at home and don't go out" money

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Significant_Blood849@reddit

For the people who just left college and single? Yes

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AforAnonymous@reddit

Yeah, I know — it's a clusterfuck of political economy (see also: Tata — 'nuff said. Or at least that's what I would have said, but sure enough, ofc now that I googled it to check for anything recent, I find this: https://youtu.be/CgYohtwQjbs — fucking lol. Except it ain't any laughing matter.)

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xylarr@reddit

The salary difference is nuts compared to US/Europe/Australia. No wonder work gets outsourced there.

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aes_gcm@reddit

Sure, and if you were running the company, it's understandable how its a logical decision.

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AncientWilliamTell@reddit

USD 8k Per annum in India

not trying to be insulting but ... is that enough to live on in india? I thought areas like Hyderabad and Bangalore were kind of expensive?

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Educational_Bowl_478@reddit

That's why the good people moved onto better roles.

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taker223@reddit

Dear Sir you have a Virus!

Only Google/Apple Gift Cards can cure it.

DO NOT REDEEM SAAAR!

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Tralveller@reddit

Sounds like daily fun with Microsoft Support 😅 But be even more worse: that isn’t a Bug, this is by design, proceed Design Change Request 🤣🫣

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bruce_desertrat@reddit

we have a weird issue happening on New Outlook

Well, there's your problem right there...

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javiers@reddit

From my experience Microsoft support consists of a lot of foreign support users who have no idea what they are talking about and who basically are tasked with not allowing you to reach someone that actually knows something. They will make you run in circles as much as they can and ask you for pointless troubleshooting data from a guide with bullet points they also don’t understand.

My Boss made the plan of moving everything to azure and I am ok with that as long as you understand that there is no actual support.

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TheKingOfSpite@reddit

Microsofts inability to provide support is ultimately what will make you better at their products

It's bullshit lol

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rathnar@reddit

If 's products were better, we wouldn't have the jobs we've had for the past 35 years.

But yeah, I remember the old days of Premium Support and actually talking with Russinovich on the phone when we had a problem with AD eating itself.

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CatBoxTime@reddit

Super short email addresses tend to be real MS. Anything starting with v- or containing numbers normally ends up being a waste of time in my experience.

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Pleasant-Umpire5659@reddit

A similar thing happened to me too, but with Amazon. So I did not receive the package they sent, and when I told them about it, they wanted a picture of "package not received". I had to send them a picture of my doorstep, clearly showing that the package is not there.

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Aggravating_Refuse89@reddit

I am not sure what is worse. That people ask for absolute stupid crap like this or that we accept it as normal and criticize people who question it. I think we are doomed as a society if we have come to this

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NewtLiving836@reddit

I miss my Indian guys of 2016 so badly.

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Rolli99@reddit

Your weird issue isn’t that users users get random reminder notifications from other peoples meetings by any chance?

I had a similar experience with support where we clearly stated multiple times that notifications only where triggered and they still asked for a message trace. Message trace of what?! There are no emails being sent

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GiraffeNo7770@reddit

I'm convinced the problem is that it's all still using that glitched Jet database storage that underpins Sharepoint. Which they claim they "refactored" a few years back but still has the same damn bugs it had when we ran Exchange locally, back in the 1990's.

Databases aren't filesystems. It's not possible to deploy O365 at scale and NOT see these fuckups, given what we know it's made of.

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WhereDidThatGo@reddit

Jet? Isn't SharePoint's backend SQL Server?

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VTi-R@reddit

Yes. Exchange and AD are one family of JET, access is a completely different tree. I can never recall which is "JET Red" and "JET Blue" though.

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PianistWhich1665@reddit

exactly what you experience, applies for me and now some of my customers.

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Rolli99@reddit

Glad to see that others have the issue as well. I guess the only sane option is to stay in Outlook classic. But I’m also kind of „shocked“ that New Outlook is still such a piece of garbage. On the other hand, the new trend is to use production as test environment so I’m not surprised…

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Lilac-@reddit

It went beyond my visibility so I don't know if this was a consistent thing, it might be (mostly) unrelated, but when we saw this I noticed the people whose events were showing up for others had managed to set non-default calendar permissions. As in, they'd set the default organisation calendar sharing to Editor, or some similar arrangement, so everyone had greater access to their calendars than normal for our org.

Which doesn't explain the whole issue at all, but it might explain how random people were able to see other essentially unrelated people's events.

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sliverednuts@reddit

It’s a joke now, those ridiculous engineers are literally useless. Closing tickets without any resolutions provided. Highest level of incompetency is on display here.

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Rhythm_Killer@reddit

I think the 3rd party support partners are penalised for escalating

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Resident-Artichoke85@reddit

They shouldn't get paid if the customer doesn't say they solved the case.

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Pearmoat@reddit

That sounds perfectly reasonable to me.

"When I click on emails from Bobby in the New Outlook, all the text is shown as pink Comic Sans" --> Screenshot A

"When I click on emails from Bobby in OWA, all the text is shown correctly as black Arial" --> Screenshot B

This wouldn't be the first time that an engineer investigates the issue and three days later the client answers "nevermind, Bobby sent it in pink Comic Sans and I didn't really bother to check if it really is different in OWA lmao"

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Majestic_Option7115@reddit

Yeah I also see no issue. Wtf is this post?

"show me what it looks like working and then show me what it looks like not working" is pretty basic troubleshooting.

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TheEdExperience@reddit

You can’t prove or provide evidence for a negative. A picture of me with my feet on the ground has no bearing on whether or not I can fly.

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Majestic_Option7115@reddit

You can show a screenshot of something working though.

My comment was made before OP actually bothered to say what his issue was.

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iDontRememberCorn@reddit

And the value in a screenshot of normal working operations would be?

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Majestic_Option7115@reddit

How do you know how to fix something if you don't know what normal operation is?

People explain stuff terribly, so being able to see what it should look like helps you troubleshoot it.

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iDontRememberCorn@reddit

Again, what good is a screenshot of Outlook being Outlook?

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Majestic_Option7115@reddit

Either you've missed the fact OP didn't put what the issue was in his original post, or you've never troubleshooted something in your life.

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Tarquin_McBeard@reddit

I mean, it's a bit rich accusing someone of missing something, when you clearly missed that, although OP didn't specify the precise nature of the bug, he did recount his conversation with the 'engineer' in which he clearly described that the 'normal operation' screenshot would be a screenshot would show literally nothing related to the bug, and therefore be of zero diagnostic value.

That's more than sufficient to demonstrate why his incredulity was justified, and it's absurd trying to pretend this wasn't obvious.

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Majestic_Option7115@reddit

Pretty obvious you've never troubleshooted something before lol

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Insanely-Awesome@reddit

The way I have shown something not happening was by sending comparison videos.
First video. . I click here and shit doesn't happen. Next video: I click here and the shit happens!

Tech then says, stop shitting me and do the needful.

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Rawme9@reddit

This - it's the same as when Amazon says "send a picture showing the package was not delivered"

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JazzlikeSurround6612@reddit

Yeah this was my thought too. Like look I’m sure probably the dude is some low level tech but just based on that request I think it’s a bit harsh to judge. Although I suppose too it depends on what the exact error was OP was reporting too.

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stephenph@reddit

It was a random meeting pop up, nothing to show if it was not happening .... Literally just open up you copy of outlook and see the error free screen

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Majestic_Option7115@reddit

You realise OP didn't say that in his original post right?

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JazzlikeSurround6612@reddit

Exactly that’s why I even commented it could depend on the error. If OP mentioned the meeting pop up in some comment I did. It see it.

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GeorgeNewman_@reddit

show me what it looks like working

Send me a screenshot of a working Outlook because I surely don't have it installed on my own machine and there surely aren't 1 Billion screenshots of a working outlook out there lmao.

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blizardX@reddit

Me too

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DJustinD@reddit

MS support needs to step it up. I would have asked for an escalation after such a stupid ask.

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Thyg0d@reddit

Anyone actually getting help? They are utterly useless until you get someone at at least level 3 and then you have to be a priority customer. That's why we use a msp, a big one just to get real help.

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alluran@reddit

Please - don't call them "engineer" - that's insulting.

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tectail@reddit

I can fix the problem for you, continue using classic outlook. It is supported until 2029 and new outlook is just missing a lot of features, or is broken. If you want "new" outlook, use the web version instead.

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PianistWhich1665@reddit

it does not solve the problem. We are using Outlook classic, this notification comes from Outlook New, and I do not use it.

But , It may have something to do with going to Outlook new, and then switch back to classic. I have no proof, but only detail that has not been discussed anywhere.

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Raichu4u@reddit

Uninstall new and use policy to prevent from ever installing again.

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btquibell@reddit

Would you be up for a direct message in assisting me to do something similar within my cloud tenant? If so, please message me, thanks

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Lonsarg@reddit

What can you do, non-premium first level support from MS is people with less logical thinking then a LLM.

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sleepmaster91@reddit

dumb Microsoft Engineer

That's an oxymoron lol

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vuanhson@reddit

Remind me of this scene :))

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_haha_oh_wow_@reddit

What's this from?

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SinfulDust@reddit

Whites

A comedy show about chefing from last decade. Very good show, but sadly only one series/season.

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thisbenzenering@reddit

that scene is so on point isnt it... like dealing with any of the first line support when they don't understand what the customer is asking

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MrOliber@reddit

The mail team told me to set my SPF record to only the M365 include to resolve a delivery issue via one of their relays that was getting bounces due to being on an RBL.

I'm sure the other includes in our SPF record would have no issues after that change...

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Fallingdamage@reddit

just screenshot a picture of OWA and send it to them. Say "here is a picture of 'it' not happening."

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Nietechz@reddit

It seems you didn't do the needful, sir.

Jokes apart, this is how "customer support" works in almost all big corpos.

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gegner55@reddit

MS Support gets back to you?!?!?!

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Asleep_Spray274@reddit

Dumb Microsoft engineer? sounds like a dumb user who cant provide good information to help troubleshoot an issue.

The support dude asked for some basic troubleshooting help from you. I would have been quicker to just take the screen shot than writing this post.

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1r0n1@reddit

And how do you think a Screenshot of an issue not happening makes sense?

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1994mat@reddit

Easy depending on the issue? "Hey when I try to send this with a special attachment, it gives me an error" show 1 photo of the error happening in the new outlook and one photo of the succesfully sent email in OWA

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fresh-dork@reddit

"hey, i'm not getting a notification about a meeting i'm in no way associated with"

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bfodder@reddit

Why would you need a screenshot of an email being successfully sent? What are you going to do with that?

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RedBoxSquare@reddit

The issue not happening was added by an edit to the OP. Difficult to say whether the comment was made before the edit.

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schorsch3000@reddit

i'd happily send a screenshot of the problem not happening, nothing easier than that :-D

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gringoloco01@reddit

Did they spend more time trying to get a positive review rather than actually working on the damn problem? LOL Never again.

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QuietThunder2014@reddit

Everytime I put in a ticket, they take a week to respond, then ask for a update that I've already provided three times at 2am, despite knowing my time zone, then close the ticket without warning. Then after I reopen it, they just provide the first generic google search as if I hadn't already tried that, despite providing said link myself and saying I tried this and it didn't work.

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Wooly_Mammoth_HH@reddit

It doesn’t matter if their ask is dumb or redundant. It’s easier if you don’t fight it, just hand it off to your intern to have them do whatever they’re told to do. You’ll have to have them escalate the ticket 2-3 times before it’s worth your time to pay attention to the case.

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Lagkiller@reddit

That reminds me of a warranty claim I had on a mouse. My scroll wheel had stopped working and they asked me to send a picture of the scroll wheel not working.

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VinzentValentyn@reddit

Here is the fix:

Set-MailboxFolderPermission -Identity user@email.com:\calendar -User Default -AccessRights Reviewer -SendNotificationToUser $false

Depending how you're set up you'd need to do this on the calendar the user is getting notifications for, maybe all calendars.

There's a flag new outlook looks at which none of the other outlooks do.

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jfoust2@reddit

I'm convinced it is just a hurdle they use to close tickets more quickly. Any other evidence you might be able to supply, any debugging you've done, based on your professional experience, doesn't really matter.

They'll ask for screenshots. Then they'll ask for video screen recordings. If you don't fulfill their request, they can close the ticket, and their metrics go up. If you went away, you must've solved your problem, correct?

There are many people who might try to use Microsoft's support system who do not know how to take a screen grab or use screen recorder. Those people either go away or find someone else to help them.

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Barrerayy@reddit

Please do the needful

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Sk1rm1sh@reddit

And revert to me when done.

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ThatITguy2015@reddit

That shit haunts my fucking nightmares. If it solved my issues, it wouldn’t be bad. At this point, I’ve associated being asked that with “good fucking luck bud, your issue ain’t being solved anytime soon”.

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funkyloki@reddit

They cannot solve the problem, so they give you an impossible task you cannot complete, so they can say that because you did not provide the requested information there is nothing they can do, so will close the issue.

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1a2b3c4d_1a2b3c4d@reddit

Please post a screenshot of the tech asking you to send a screenshot of the non-issue, please, so Reddit can understand what you are saying. :)

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elatllat@reddit

Enterprise Linux noises.

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GiraffeNo7770@reddit

NO WE CAN NOT!! THAT WILL SAVE MONEY AND ACTUALLY WORK! YOU'RE WRONG!

Well, that's what my workplace sounds like when you mention real computers, anyway.

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SikhGamer@reddit

What the support engineer is asking for is reasonable. You are being unreasonable.

Assuming that the issue is something visual; then he wants a screenshot of what "normal" looks like in OWA/Classic, so that they can properly document the issue when it gets passed along.

Get off your high horse.

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GiraffeNo7770@reddit

A screenshot of "NO instance of an intermittent popup of data not intended for me" could be a picture of literally anyone's OWA screen, at any time.

MY OWN screen in OWA would look like that, too. If I logged in anyway. I have a "no busted piles of shit software" policy at work tho.

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PianistWhich1665@reddit

I would agree with with on that in many cases, but not this one here. This scenario here is only a popup notification down the systray from Outlook New. The only thing traceable is that notification. if you dont open it you have nothing.

I have provided both screensshot and details (yes I was on the hunt for it) and they cant say anything about this problem. In fact , they dont even know where to look, but they did say: they suspect Outlook New.

Yestarday I had an example of this , and its been like over a month since i saw it last time. I have no trace of it in my inbox , New or Classic, so this is why asking a trace of it doesnt make sense.

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jmnugent@reddit

I think the point Submitter is making,. is that taking a screenshot of "normal" doesn't prove there's NOT a problem.

In the Apartment building I live in,.. the door into the garage sometimes doesn't latch properly (when the door closes into the door-frame, sometimes the bolt does not drop into the latch,.. you can tell because you don't hear the "click" ... and you can just push the door open without turning the knob.. so it's not "securely closed")

But it doesn't happen all the time. If I took a picture of "the door correctly closed".. it would not prove the door DOESN'T have a problem. It just means that 1 time I took a picture of it, it was closed properly. What about all the other times (when it doesn't) ?

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stephenph@reddit

Normal would be no pop up, do you normally have popups all over your screen? I am with OP on this, an entry stating that the popup is random and the person is not the intended recipient along with a screen shot of the pop up if they are really being obtuse.

A screen shot of even the offending pop up notification is not even going to help in troubleshooting.... Surely there are logs documenting each message notification, perhaps after turning on a "hidden" debug logging level....

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Competitive_Smoke948@reddit

this is nothing. I was working somewhere that was running the MS big data solution on prem. It was a black box to us. Just DB Access. Everything else, the hardware and Hyper-V/SQL was 100% looked after by MS.

Our DBA called me onto the situation after it had been going on for 2 weeks because the MS Support people in India were being such a nightmare. Essentially it lost 2 disks in an array and was having a bitch of a time. Luckily it was the failover cluster, so not a disaster. They were trying to migrate a virtual machine from the 1 broken array to a clean one. TWO WEEKS!!! trying to move a 1TB disk.

Until I got on there, NO ONE had thought about...can someone log on and check whats actually on that disk? Do we need it? "Oh no, we're storage support, we never log onto the virtual machines". TWO WEEKS trying to move an EMPTY 1TB drive!

MS Support are a fucking nightmare. Their outsourced 1st line are obviously following SLAs not to escalate issues & even when they ask you to reboot a server & you want to put it through change control because it's in production you get ... "ok we'll close the call & you can open another one after you have rebooted it. "

"NO! NO! NO! You WILL keep this call open!" - Just UTTER shites! It why I HATE the idea of MS Cloud, because ANYTHING that goes wrong, even the simplest thing ends up having to go through these useless lunatics who don't understand phrases like "This is a P1", "I can't reboot a production machine during the day" & "No I'm NOT pulling 2 disks out from a RAID array to see if that fixes the problem!"

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GiraffeNo7770@reddit

"Oh no, we're storage support, we never log onto the virtual machines". TWO WEEKS trying to move an EMPTY 1TB drive!

Meanwhile, same org: "we don't want a jack of all trades who can learn new skills - we're hiring storage support so we only want people with 5 years of storage support experience in [specific product that's only existed for 3 years]"

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NoDoze-@reddit

Ahhh Mindtree... long time ago, I interviewed with them and got to the third round of interviews. First interview, I got asked 3 times if I needed an H1B visa. I said no because I'm a citizen. Second round interview, they asked me a few technical questions, but again not only was explained how they can provide an H1B visa but was asked again 3 times if I needed one. I said no. At this point, I was wondering what was going on with all the visa questions. I realized most of the people working there were from India, so maybe that's why they were asking that, but they couldn't remember my answer. Third round interview, they said they were excited and really liked me, but was asked again 2 times if I was interested in an H1B visa. I was pretty annoyed leaving that interview because of all the visa questions, even though I kept saying I was a citizen. I never heard anything from them until about a month after when they sent me an email saying, "Sorry, we found another candidate with the qualifications that were a better fit.". I then realized they were ONLY looking for H1B candidates and put me through the process just so they could claim they weren't discriminating and an equal opportunity employer, likely satisfying some quota. Then I saw this in the news: https://www.cnbctv18.com/market/stocks/ltimindtree-us-court-wont-pursue-investigation-immigration-case-closed-16395681.htm https://www.cnbctv18.com/market/stocks/ltimindtree-us-court-wont-pursue-investigation-immigration-case-closed-16395681.htm

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GiraffeNo7770@reddit

"Engineer."

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hailkinghomer@reddit

My favourite is when they insist I need permanent Global Admin for everything.

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PianistWhich1665@reddit

aaaaah.... finally i see others with this crap. This has started for me and another employee since Desember 2024.

Me and him, we are ocasionally receive meeting updates from our CEO , meetings we have nothing to do with. We are not attendees or any other form of invite. If i click on the notification when it pops up , I can open the actuall appointment and read all the details and such. I must say , I have not tried to do changes. If I do not click on the notification pop-up, then I cant find it anywhere in my inbox, (neither classic or new)

I have rased a ticked with MS , and let me tell , they had no idea. They also asked me to check with OWA . What the hell was I supposed to check in OWA , I dont know, coz I tried to explain to him : we cannot reproduce the scenario.

We are using Outlook Classic cause of different reasons. This meeting update notification ONLY comes from Outlook New. Yes we have tried Outlook New, but we switched back. Of course I could just turn off notification for Outlook New.

The MS consultant wanted to keep working with me on the case, but read that as : "we like to hear from you if you find something , cause we have no idea or referance to this new bug. " I simply closed the ticket.

we have tried updates with no prevail. Also it is almost impossible to recreate the problem. we tried, and we cant trigger it. Being a small company like us, we have not used more time on this, since we can ignore it, but lately I have customers that have raised concern about this, since they also started to experience this. For them it is more important this is fixed ASAP .. Coz this is proof that "others" can get information they should have not seen.

Interested to see if anyone find anything regarding this.

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RainStormLou@reddit

I don't like calling them engineers. A Microsoft support engineer seems to frequently be a team of amateurs who are directly emailing me the results of their Google search, a week later.

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allworkisthesame@reddit

I believe the goal of Microsoft tier 1 support is to waste so much of the user’s time that the user will close the ticket out of frustration. This protects higher tier, more expensive teams from having to look into issues. I don’t believe a human can be as stupid as they act and still be viable. It’s gotta be strategy.

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bebored@reddit

He is not slow, just give him some time to ask ChatGPT

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ITGuyThrow07@reddit

Reminds of the guy who ordered something but it never arrived so he asked for a refund. They needed proof so he sent a picture of his empty floor. They then processed the refund.

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Cooleb09@reddit

I have a response from Microsoft support advising me that configuring windows devices is not a supported use of Intune.

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Volidon@reddit

Wut?

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Cooleb09@reddit

Intune only supports deploying a configuration profile. As long as the device checks in and donwloads the profile Intune is working as intended.
Whether the device applies a profile or not doesn't matter to Intune.

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Volidon@reddit

Yeah, was more towards the reply from Microsoft 🤦‍♂️

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Wendals87@reddit

It's like when you didn't receive a parcel and they ask you for photo evidence

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Maxplode@reddit

Mindtree are the fucking worst.

I was having an issue setting up MCDB on my exchange servers, the wording in the documentation was wrong back then. I really wished I never bothered with them. Phone lines were terrible, couldn't grasp the issue I was having, constantly asking for screenshots to things that didn't make sense, always a different engineer and the final straw for me was when some idiot emailed me asking me to make sure I had installed all the updates for an older version of Exchange. By this time I had resolved the issue myself and I told them F-Off.

Then I got bombarded by apologies and they gave me several contacts of their best engineers, which I've never used.

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