Have you ever ordered something and ended up getting it for free?

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PhysTech9@reddit

Bought 1 copy of a book but got sent another 2 free copies.

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A couple of years ago, we ordered a Ninja air fryer directly from them. When it arrived it had some dinks and scratches on it, so my partner rang up to complain. They asked whether she wanted a refund or a replacement, and she asked for a replacement, so they arranged for the one we had to be collected and a new one sent out. Then she had an email about it, which referred to a refund, and we just thought it was how they'd worded it to go through their system, but a few days later the full amount was refunded back to our account. So we got a replacement AND a full refund.

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Gc1981@reddit

I used to have a draught beer machine thing, and the kegs came from a Dutch company, if I remember correctly. I used to order in bulk, so I got 16 kegs. They were marked as delivered but I hadn't received them. Contacted the company to say the delivery had been marked as delivered, but I didn't have it, and the tracking actually showed it still in transit without moving for a couple of days. They replied, apologising, and asked me to wait 2 more days. After 2 more days, it was still not there, so they sent out a new order with 4 bonus kegs as an apology. 2 days later, 36 kegs arrived. The 4 bonus kegs were short dated shandy, so they didn't even get used.

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yorangey@reddit

I started a broadband contract many years ago & there was an introductory offer of a free 1st gen Google Home device. It never arrived. I complained after months & the company gave me £100 compensation. Months later an unmarked package arrived containing the Home device. No letter, no indication who sent it.

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AreaAble5166@reddit

Yup, marks and spencer.

Ordered a new dressing gown as a Christmas present for my mum, plus 3 multi packs of knickers, totalling 15 as there were 5 in a pack.

Two weeks later, no sign of the parcel. I phoned m&s , who to be fair, apologised and delivered a new order with no quibbling at all.

The original parcel turned up two days after the second. I sold the second dressing gown on eBay as it wasn’t to my personal taste, but ended up with 30 pairs of knickers XD My knicker drawer still doesn’t shut properly XD

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LDrudok@reddit

I ordered a tablet from Amazon for my dad's birthday a few years ago. A few days later they said it was delivered but I couldn't find it anywhere. Definitely wasn't handed to me and I couldn't find it anywhere in the garden. I complained and they sent out a new one.

A couple of days after the new one arrived my mum said "A parcel came for you the other day, I put it in the kitchen cupboard for you". Like that is a reasonable place to put a parcel, especially without telling me it had arrived. Neglected to tell Amazon the first tablet had arrived after all so I had a tablet for myself as well.

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PurpleOctopus6789@reddit

that's theft especially considering that a lot of small sellers sell via amazon and end up losing money because of people like you.

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NorthbyFjord@reddit

Not theft :)

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SmellyPubes69@reddit

Fraud

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NorthbyFjord@reddit

Against a multi billion dollar company? Who cares lol

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SmellyPubes69@reddit

I don't just saying that what they are doing is technically fraud not theft

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BppnfvbanyOnxre@reddit

Recently yes. I ordered an adaptor for my car to use Android Auto wirelessly rather than cable. It didn't work properly, after some back and forth with the Chinese suppliers support we sorted out the setting that made it work in my car. I thought that was it but they contacted me to thank me for my time in helping them sort out the setting for this car and refunded the costs.

Before I jacked in work I used to do system test for SW releases so it was a bit of a busman's holiday.

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itsfourinthemornin@reddit

Yep, two desks! I was in the market for a bit of a smaller/stylish desk and storage area, nothing was ticking both boxes at first. Finally stumbled across one that works as a desk and a storage/display, corner desk too, nice! Just what I wanted! Only about £90 too.

Order comes within the week, get around to moving things to get it built and set up. A few of the pre-made holes and nuts were missing and empty, popped them an email about it incase it's an error in more of them. Just ordered a set from Amazon for £5, fixed them in myself and got my £5 back because my stepdad took the rest for woodworking.

Took about a few days but they emailed me back saying they didn't have spare parts (that I didn't ask for anyway!), apologised, etc. I said all good, it's sorted. Another few days later and the same desk shows up at my door and I've got a full refund in my bank from the store. No word, another email a day later saying they'd refunded, keep the desks. It spent a year sat in a corner because I couldn't shift it, eventually my son took it for his own set up, this time ALL the screws/etc were missing. But hey, I got two free desks!

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sleekitweeman@reddit

Twice. Ordered a print from an art company. Print arrived from Amsterdam. Card company phoned 2 days later asking if I was trying to top up mobile in Amsterdam. Obviously not me. Asked if I bought a dvd in Amsterdam. No Card cancelled. Statements showed they cancelled payment for the print.

Second chair from wayfair. You had to fit the legs yourself. Internal fitting for screwing in one leg was missing. Phoned them got a refund and told to keep chair. Fitting was loose inside. Managed to get and fit leg.

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bowen7477@reddit

Nintendo switch 2. Pre ordered eons ago, got an email a few weeks later saying there had been an error.

Got refunded a week after that and couldn't get my hands on another as sold out everywhere.

It came today.

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Gullflyinghigh@reddit

Ordered 32 bottles of cider from Thistly Cross, which were received happily and as expected.

The next day I got another tracking reference and note that my delivery would be that afternoon. Gloriously, it was another 32 bottles.

I sent them an email to advise of the error and they responded very quickly thanking me for letting them know and told me to enjoy the extra crate. Utterly delighted with how it turned out.

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delauraian@reddit

I ordered some wallpaper and recieved a free bolster of fabric. The size of it would have been a pain to return so I kept quiet. Made my dog a bed out of it!

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sarcasticseductress@reddit

I ordered a fairly pricy ring from Debenhams once (back when the stores still excised) they sent me 8. I went into store to return them and they refused to take them back.

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underwater-sunlight@reddit

Ordered a pizza from domino's when on a short break. Half margarita, half peperoni and pineapple. The guy messed up and did one half pineapple and the other half peperoni. Made a new one and gave us the messed up one from free

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CarpeCyprinidae@reddit

My wife and I ordered an expensive set of bed linen via Amazon, the order was cancelled by email 2 days later, the supplier apologising for not having adequate stock, and arrived 2 days after that: Payment was never taken

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insertitherenow@reddit

Xbox. This was a while ago. Said it was delivered and I said it hadn’t. Photo showed a different house to mine. They were utter cunts about sending a new one but did so in the end. 3 weeks later someone rocked up at my door with a box saying this was delivered to my house by mistake. If they’d have been nice I would have sent it back but they weren’t so I gave that one to my mate.

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First_Folly@reddit

There was a period when I kept going across the street to Greggs for lunch. More often than not I paid with my phone. One day it didn't work and they just let me have it for free even though I said I'd leave it there and go back to fetch my card.

It was on that day I realised I spent far too much on lunch when I didn't need to.

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Scarred_fish@reddit

I ordered two speakers for Amazon, one for me, one as a present.

Two boxes turned up each containing two speakers.

I checked and had only been charged once, but wanted to do the right thing and went on the chat to tell them. They sent a label to return the extra two, and the agent said I would get a £15 goodwill voucher, which I did.

A couple of days later I got an email saying the return was complete and my refund was issued!

I tried to tell them again but they said the case was closed. So ended up with two free speakers and £15 on top.

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Beorma@reddit

I bought a watch as a gift, but their invoicing fucked up and billed me for two watches. I complained, and somehow they thought sending me the second watch would solve the issue.

I complained again, and they refunded me for both watches. Didn't ask for either back.

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throwpayrollaway@reddit

Morrisons bitter via Amazon. It's remarkably cheap low strength beer. It seemed a good idea... I'm a thirsty bugger when I get a taste for it and having some 2.8 percent beers when id already had a few full strength beers is better than sinking more full strength ones. So I order 24 cans for something like £10. The order said 4x 440x 6. They sent me 4 cans. I contact Amazon, tell them it's the wrong amount. Amazon apologised and say I don't need to return cans and they will send me the full order of 24 cans tomorrow. Same thing happens again the next day. They sent 4 cans, I contact them again... Again they apologised, we will send you the full order.

In the end they messed up a total of three times. Meaning I ended up with 12 free cans of bitter in addition to the 24 i had actually ordered, so 36 cans for £10. Tried it again some months later but they started getting it right first time.

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quiltless@reddit

Once ordered a Sony car stereo for about £500 from Littlewoods, through my mum's account, as she'd need to keep something on the account to keep it open apparently.

It was delivered on a Friday, so Saturday morning, since I wasn't in college I started installing it. Just in case my parents needed anything I took the house phone with me(yes it was that long ago).

Half way through installing it, the phone rings, and it's someone from Littlewoods. They're apologising, as they don't have the stereo in stock, and are unable to get anymore. I simply thank them for letting me know, and say I'd pass on the message. Then I carry on finishing installing my, now free, car stereo with a massive grin on my face.

Given how much these companies over charge their customers, I feel no guilt.

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horridbloke@reddit

My housemate had bought a new bed. It turned out to be low quality so we packed it back up and arranged to return it. The courier picked it up, then two days later delivered it back to our house. I explained it had been picked up at this location and needed to be taken somewhere else. The courier didn't care (this was the company that now calls itself Evri). My housemate started crying. Half an hour later she got an email saying the bed had been returned and her refund was being processed.

We still have the low quality bed and its mattress in the garage.

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SciFiEmma@reddit

I ordered a rowing machine and I got an inflatable dingy. Which they let me keep.

Still in the box awaiting the high seas…: or a calm pond…

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SuperTed321@reddit

Paid for a rowing machine and only got an inflatable dingy doesn’t sound great.

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SciFiEmma@reddit

Well I got the rowing machine after so now I have both?

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horridbloke@reddit

I ordered a 580gtx graphics card from a well known supplier back when they were good. A few days later two 580gtx cards turned up. I contacted the supplier - their after-sales service turned out to be bad - and after a week the surplus card still hadn't been picked up. I contacted them again and the next day it was picked up. A few days later my credit card payment was refunded.

I'd tried to do the right thing but after that experience I felt "stuff 'em".

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monkeyclaw77@reddit

I haven’t paid for a new pair of headphones for years. Every time I’m approaching the end of the 2 year warranty period I log a complaint that the product has stopped working or the case doesn’t charge anymore. I’ve so far received 3 new pairs of decent Bluetooth headphones, the last two times getting an upgrade as the previous models weren’t in production anymore.

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SuperTed321@reddit

What brand ?

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monkeyclaw77@reddit

Cambridge Melomania.

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takesthebiscuit@reddit

Literally happened last night,

Busy bar in Oslo, ordered a round of drinks should have been like £80.

Barman fucked off and served someone else while i stood there waving my card.

After 30 seconds that was enough the drinks were mine

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D0wnb0at@reddit

Similar with shoes. Ordered a pair of £130 trainers but realised I ordered the wrong size, it defaulted to the smallest size for some reason even tho I selected my size, cancelled the order and reordered. Both came but I only paid for 1. My niece ended up with them as they were unisex.

Ordered a new Anova WIFI model water circulator (sous vide), back orders were delayed as it was brand new at the time and I posted on Reddit about it and that I was gonna use it for Xmas dinner but it’s late. Anova saw the post and offered to send me their old model while the new one turned up. Such amazing customer service. Once the new one turned up I messaged them on Reddit to see how to return the one they lent me, they gave me an email address and a name to speak to. Emailed them and got a reply saying they will get back in touch about how I can return it. No follow up email. Emailed a couple more times but never heard back from them so I ended up keeping it. It’s broken now but the one I paid for is still running great. (I wanna say this was around 2015?) Ive bought more products from them since like their vacuum chamber which is SO good. I will forever be grateful for their customer service. They have a customer for life. Also recommended friends and family to buy cause they sell really good stuff. Thanks @annovaculinary

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kylehyde84@reddit

Most recently, car parking at a hotel at Manchester Airport. Guy on the desk was in a great mood that morning haha

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SuperTed321@reddit

I had one big win.

Ordered a brand new kitchen and fitting from wickes, came to a total of about £25-£30k (over 15 yrs ago).

When they came to do a final measurement the fitters told me that it would be an extra £x pounds to fit an extractor with the pipes going out the house. I explained that I had explicitly asked for that to be in the quote provided and could see it itemised, fitters insisted that it’s an extra fee that should go directly to them not via wickes.

So I call up Wickes and explain the within. Nice and polite, surely it’s just a mix up so either remove from the cost in the itemised bill and pay the fitters or it’s covered already. I was met with abuse and accusations that I was trying to scam them and it’s not in the itemised bill, the same bill which states extractor fan fitting with pipe outdoors. I tried to calm him down and asked if he can just explain what that cost was and was told he doesn’t know but it’s nothing to do with the extractor and more accusations. At this point I’d had enough and asked for a complaint to be logged and a call from the manager.

The manager calls a few days later and immediately makes it clear he is not going to be doing anything to help and won’t explain what the cost is for on the itemised bill. I then ask for the complain to be escalated and he outright tells me he is pals with the director and will make sure this complain goes nowhere.

I make the decision to cancel the order and have made no payments at this point. In the mean time the 6 burner cooker is delivered to the property.

The complain does indeed go nowhere. I call up Wickes head office and tell them to collect their cooker, I’m told they’d get someone to contact me to collect it. No response so I call again a few weeks later. And again a few weeks later this time I’m told they’d have no record of me.

So I have this c2k cooker for free now.

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Thumbb93@reddit

My wife's Garmin broke and she sent it off to be replaced under warranty. They sent back an upgrade to the one she sent plus a brand new Venu 3 that may be on my wrist right now

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smellyfeet25@reddit

I got given £20 too much from a bank. I asked for £100 out of my account and was accidently given £120 . Of course I kept quiet and kept it.

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tom_l_92@reddit

Ordered my mrs a refurbed iPhone 15 for her birthday, dpd came and handed me 2 identical parcels. Both were iPhone 15s. Kept it in a drawer for a couple of weeks expecting an email but never heard anything

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prustage@reddit

I ordered a load of groceries from Sainsbury's. The rider delivered a load of bags but on inspection it turned out these were the wrong groceries. I called them, they apologised and sent the right order but said I could keep the wrong order as they were not allowed to take it back. So I got about £80 worth of shopping for free.

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AussieHxC@reddit

Tried ordering some nice kitchen supplies, just fancy tubs and stuff; One of the items was the incorrect size.

No biggie, I'll call and let them know. They say I can keep the wrong thing and they'll send out a new item.

It's now been ~2 months and I've got 5 of the right item in the wrong size, a catering size carbon steel baking tray and 4 items of the correct size.

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NecroVelcro@reddit

I ordered a small folding table from Argos after I moved house. When it arrived, I was really alarmed by the weight and thought that I'd really misjudged something that had looked to be lightweight and easy to move. I opened the box: they'd sent me four packed together.

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Grimdotdotdot@reddit

I pre-ordered a PSVR from Amazon, then it got cancelled. I ordered another (this was the day before it came out) and talked to a customer services lady to make sure it would arrive on time and find out when I'd get my money back.

Of course, because it was a preorder, I got my money back straight away. The lady reminded me for the additional one I'd ordered.

They delivered both.

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TheDoctor66@reddit

I had a B&Q order once. They said they would deliver it in 2 parts, only they delivered the same part twice. I complained and they refunded the whole order.

Had to buy the other half in store though.

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IndividualCurious322@reddit

Yes. Several times, I've got expensive books (Think in the £300-500 range) for free due to errors. If it's a personal seller I'll always offer to send the extra copy back, but when it's fatcats who buy 150 copies of a book at release just to hoarde them in a warehouse and sell for an inflated cost later on you can bet I give no quarter.

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_Beautifully-Broken@reddit

I ordered a hot foiling machine years ago! Cost around £120. They sent me a box of 6. Sold all the others for £80 each!

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Glittering-Round7082@reddit

Ordered an Ikea wardrobe.

It didn't turn up on time.

I complained and chased it.

I then got one delivery and then another.

I asked them to collect the spare. They didn't.

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WoodenEggplant4624@reddit

Ordered several items from Lakeland. Parcel included an enamel roasting tin I had not ordered. Called them and they apologised and said just keep it.

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IWishIDidntHave2@reddit

My dad bought a HP desktop computer with no monitor for £350. I thought it was a good deal, and decided to buy the same computer about 3 weeks later, but couldn't find it anywhere below £400, and was set against paying more than my dad.

Then, I found the same computer listed on Amazon Marketplace for £400 including a 24" monitor - decided that was an OK deal, and ordered. Duly the computer turned up, with no monitor. Chased up the marketplace vendor to ask when the monitor would arrive, and they admitted an error, and that there was no monitor.

So, I ask for £50 refund as a fair compromise - I get the computer for the price I'd wanted to pay, and they would avoid costs of a return/refund, etc. But after a week, they decided to just start ignoring me.

Not giving up, I raised a case with Amazon, pointing out the discrepancy, the communication with the vendor (all via Amazon Marketplace), and again stating that I'd be happy with £50 refund.

Amazon, in their wisdom, refunded the entire £400 and closed the case without asking me to return the computer. I've heard nothing in the intervening 9 years......

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ddbbaarrtt@reddit

I ordered some expensive headphones from Amazon that they said were handed to me (they weren’t)

I called amazon and they refunded me, then my neighbour came round a day later with the headphones. I even called amazon and told them and they told me to keep them and apologised for the inconvenience

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Awkward_Chain_7839@reddit

I ordered 1 box of tinted moisturiser off Amazon, they delivered 1 pack of six boxes by mistake. They didn’t want it back and told me to keep the extra 5 boxes. I gave them to friends or family that could use it!

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Not-That_Girl@reddit

Never had anything for free directly. Had a few duplicate orders and several things I requested to return and they gave me my money and let me keep it.

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Immediate_Sherbert47@reddit

I got 6 Oodies in 2023. Oodie completely misread the energy crisis and slapped a black Friday offer on for what seemed to be forever. In a nutshell I think the whole of the UK thought they needed to have a first line of protection against having to put the heating on. Oodie couldn't deal with the load. Requested to cancel the order. Got a full refund and the items turned up in two separate orders.

Same almost happened to Kudd.ly this year

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chippersbadger@reddit

I ordered a £350 bracelet. Waited a couple of weeks and then got a cancellation email. Few days later the bracelet turned up. I did the honest thing and phoned them. They said I had 2 choices - return it or pay full price. I was a bit irritated they wanted full price still but it was a gift so I paid.

2 weeks later another bracelet turned up. If they had given me a discount previously, I would have phoned them again. As they didn't, I kept it.

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bopeepsheep@reddit

Ordered something from a website where I'd been a moderately regular customer. They sent me a "thanks for ordering, we've packed and despatched your items. We've just launched a huge sale!" email, where it was clear everything I'd just ordered was now much cheaper. I sent them a "huh! That was bad timing. As you've already despatched, I suppose there's no way of getting those lower prices?" response, and they refunded my entire order with an "enjoy!" reply. Still received everything. I'd have paid the lower figure happily, but they said no, they felt really bad about the timing.

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r_keel_esq@reddit

I ordered a t-shirt from Built-Different, but the size suggested by their size-suggester was too large, so I asked to swap for the next size down.

They said I could keep the bigger one to give to friend or charity shop, and sent me the size I needed. II bequeathed the bigger one to a bigger mate.

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DevilishlyHandsome63@reddit

Bought some earbuds on Ebay that were supposed to be next day delivery with a discount. They hadn't turned up after 10 days, that's Evri for you,so I said item not received, and received a refund. 2 days later they turned up,contacted the seller and said I'd pay. They said I had to pay the full price without the discount, I refused,saying I'd pay what I originally paid, but no more. Never heard from them again.

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InternationalCount24@reddit

Someone I know ordered some illegal flowers online and it arrived and the next day the same order came again if that counts?

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jonathing@reddit

Well there was that 27" all-in-one HP desktop computer that Currys gave us once

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MikeSizemore@reddit

I used to order my pc in parts and build a lot of it myself from mail order companies. One time they just sent me two of everything so I built two machines 🤷‍♂️

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Vegetable-Acadia@reddit

Ordered a new garmin watch. Took me days & days to decide as it was fairly expensive. It got delivered & was happy but the tracking didn't update. Next day another one turned up. Tracking complete. Sold it for more than I paid so I got a watch + £30 😂

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crow-magnon-69@reddit

a nameless well known cider company, They had a deal on, free delivery and it was cheap so orderd 12 3L boxes.

12 bottles turn up. i phone them they go 'dont worry keep them and we'll send what you orderd through'.

couple of days later i had 12 boxes (2 to a box) turn up. the poor bastard delivery driver had to lug them up 2 large flights of stairs and piled them up. 2 piles, almost as tall as the door. (plus the original 12 bottles).

kept me going for a while!

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Prudent-Armadillo807@reddit

Ordered 4 pairs of trainers direct from China, they sent me 1 I ordered n 3 pairs I didn’t. Post was too expensive to send them back so they sent me 3 pairs of trainers and only 2 were what I ordered. I ended up getting that last pair through and having double what I ordered and the trainers were half the price of shops here.

I always complain about chargers breaking and usually receive a replacement. If.buying from a shop, Keep all receipts as you are under warranty for a year.

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SkeletorOnLSD@reddit

I ordered some valero model paints from Amazon. They arrived fine, and I was happy with them. 3 weeks later I got an email saying that the returned item had been received, and my refund had been issued.

Checked my bank, and the £35 had been paid back in. Got the paints and the money.

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Fluffy_Space_Bunny@reddit

No, although it's easily done with items that aren't worth hundreds.

Order something from Amazon outside of the UK and say it arrived damaged or didn't arrive at all. The person on the web chat will more or less refund you immediately and tell you that you don't need to send the item back as for some reason Amazon require the item to be returned to where it came from, which is expensive.

Loads of people do this.

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Apple22Over7@reddit

My partner ordered a 3d printer, it was shipped from China. 2 showed up. He tried to contact the company to at least tell them, but couldn't get in contact. Kept it for 3 months in the packaging, still no word so he gave it to a mate (who wouldn't have been able to afford one himself).

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YouIntSeenMeRoight@reddit

Yep. A 14ft trampoline. I put it together and none of the legs had holes that lined up with the base to connect properly. After a week of complaining to the company, they said to just keep the thing as it would just cost half the price to return and they would just take the hit as it was discounted anyway. Then I found out that the legs were interchangeable and had just been labelled the wrong way round so I just put them all opposite each other and they then fit. £200 thank you very much.

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YoungGazz@reddit

I got a inkjet printer. I received an email saying it was delivered at 7 am. I contacted Customer Support to say innecer received it. They refunded my account as they had no photographic proof of delivery.

30 minutes later it was delivered. I called support back, they told me someone will call back to arrange the return as they can't charge my account without a new order. 2 years later I'm still waiting.

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freddiepoos2025@reddit

Yeah ordered a table and two chairs for my garden.

Delivery day comes and guy really struggles to get the boxes up to my first floor flat. Just think he’s a wimp and don’t think anything of it.

Opened boxes later that day and found that the box with the table actually had three heavy metal tables in it and that’s why it was so heavy!

Tried to return it numerous times, I joy. Kept them for two years, just in case then sold them for a nice profit!

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Wild_Region_7853@reddit

We had a coffee table left outside our house with entirely the wrong address (like I don’t even know how they got it so wrong, the only thing correct was the town). Contacted the company and they said it would cost them more to send a courier to collect it and deliver it to the right place than it was worth so we kept it. Used it for about 2 years until we had to baby proof and now it’s living happily at a friend’s house.

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Hot-Importance1367@reddit

Bought a PlayStation VR from amazon. Went to set it all up and the code for the free game didn't work

Amazon sent me to PlayStation, who sent me back to amazon who just gave me a full refund and told me to keep it.

Amazon could've just sent me a copy of the game considering they sell it themselves for about £20.

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Timely_Egg_6827@reddit

Hotel Chocolate - sent two eggs. I did tell them and they told me to donate one to charity. Our local charities don't do food so dropped off £10 and ate it with clean conscience. Occasionally had duplicated orders from Amazon.

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No_Doughnut3257@reddit

So you took £10 cash to the charity? Did you mention the egg story to them? How much was the egg worth?

Username checks out here.

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Timely_Egg_6827@reddit

Egg was worth £12. I donated online plus tax donation so no didn't tell story. So not totally squeeky clean as paid myself a £2 handling fee.

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Wild_Region_7853@reddit

If you did gift aid they would have got £12.50 anyway so everyone wins

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updownclown68@reddit

I ordered two charming gold elephant wall lights off of online. One arrived, I rang customer services and they were really rude and said they were being delivered separately. An hour later the second one arrived with a nice standard lamp in the box as well. Reader, I kept the lamp.

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Kyber92@reddit

Super boring but the little plastic bit I needed to fix the pram. Ordered it from eBay, it never came, got a refund and then it arrived weeks later. I already bought it from somewhere else so they are now spares.

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Timely_Atmosphere735@reddit

iPhone about 5 years ago.

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barriedalenick@reddit

Same with an expensive 6 man tent. Ordered it and got it, and then a few days later I got another one, but I told the driver to take it back and he did. Then a week later he turned up again with another one tent so I took it and left it in the garage waiting for the inevitable email or call from the company. It never came so I sold the tent a few months later.

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Bloverfish@reddit

They had half price Lynx 10 piece box sets in Asda in the Xmas sales and the only place there were any left was online. I ordered 2 and was told to pick them by phone 2 days later from the supermarket, as the delivery van had broken down, which I did.

2 days after this, I got an email saying there were no lynx sets and they would send alternatives by delivery van and refund the difference. I didn't need them so I rejected them and got a refund. I even sent an email to Asda explaining I now have 2 box sets for free but they never replied back.

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Silencer95@reddit

I once ordered a custom pillow of a site, and when it didn't arrive after two weeks I contacted them. They apologised and sent a new one out with no charge.

Well, they both turned up a couple days apart from each other and I'm two pillows richer for the price of one!

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durkheim98@reddit

Ordered some sunglasses and they sent them in the wrong colour. When I raised this with them the company just refunded me and let me keep the sunglasses they sent.

Another time I ordered 2.5kg of whey protein, which never arrived. According to the GPS, Evri delivered it to an empty shop front one street over. A replacement was sent out, then about 6 weeks later Evri delivered the original order. I contacted the seller and they just said, don't worry about it.

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PirateEducational168@reddit

All the time.

I regularly get food delivered that is short dated. Typically, fresh meat and fish. I always complain and they always give me a refund. It still gets eaten and goes in the freezer to keep.

Yesterday, I received 1kg of chicken wings, 3 packs of salmon fillets, and a pack of sausages. All short dated and all refunded - takes a few days to get the money back.

More often than not, if I order a bottle of spirits, it'll come with the security cap on, too. Again, I report it, get a refund, and then I remove the security cap myself with a Dremel.

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joshua1486@reddit

I once bought a PlayStation 3 as part of a bundle and to my unexpected surprise also received an iPod nano worth about £150 I waited a few days to see if they reached out and heard nothing so I flogged it and it paid for more than half my bundle

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Ok-Custard-214@reddit

I don't remember the last time I used deliveroo or Uber eats and didn't report missing items to customer service while I was eating. Also, if I order anything online and the delivery gets left anywhere but with me without my prior approval you best believe I'm on chat to support asking where my item is. Gotta play the game.

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ApolloAthena321@reddit

A few times. Once ordered an eye shadow from Debenhams online (KVD), paid for one and I received a pack of 6 of the same eyeshadow! Another time I ordered a perfume from Amazon and received two despite paying for one. It was a gift so I kept one of them! The best though was at the start of lockdown, I’d ordered a hoody and trousers for hiking, costing over £100. They didn’t arrive in the time advised, I chased it up and got a replacement set before my actual order arrived. I still wear them.

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dobber72@reddit

Nope, never happened to me. And to add insult to injury, apparently, according to my friends. I always pay more than anyone else for everything I have ever purchased because they have always got a better deal than me, or they know someone who did.

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paintingsox@reddit

Ordered a t shirt from Goose & Gander. Came with a very asymmetric hem so I emailed them to complain and they sent another immediately. The other one is completely wearable at home or tucked in so now I have two. And would 100% shop there again due to the amazing CS

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EvilTaffyapple@reddit

I bought some relatively decent headphone from Amazon (£260) which I was experiencing issues with. It was the last day of the returns window, so I contacted them and arranged a return for a full refund.

They refunded my order, then sent me another pair out as a replacement. I contacted them to return the additional pair, but because I didn’t have an open order to link it to they couldn’t do anything.

So I got a pair of decent headphones for free - the new ones worked perfectly.

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Jlaw118@reddit

We’ve recently had non-stop trouble with ordering online from the Disney Store, and Evri who they use for their parcels that we had to stop ordering.

I run my business from a storage unit facility and pay for a service where the reception staff receive my parcels. We’d ordered our little boy some Toy Story toys for his birthday in March, and Disney just cancelled the order. Customer services said that freight forwarding services weren’t allowed, and wouldn’t accept that it wasn’t a freight forwarding service.

Instead ordered the parcel to our local Evri shop, where the driver took a photo outside the shop but said he was unable to deliver, would try again the next day. Then got stuck in a warehouse for weeks. Evri customer service weren’t helpful and just had an AI bot claiming they “were chasing the depot and would get back to me in 48 hours.”

Then some weeks later it got marked as delivered to the shop and then scanned as being back in the depot. The shop hadn’t received it, the AI bot emailing me at Evri just said “I see you’ve received your parcel,” and started ignoring my responses then.

Managed to get hold of customer services through Facebook, they sent out replacements to my partner’s friend’s house as we were then on holiday. We received that parcel and ended up being a late birthday present.

Then about a month later, the original parcel really did turn up at the shop, and because of all the trouble we’d had with Disney and Evri, we just decided to keep the toys. We gave them away to my parter’s nephews who were over the moon

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hatthewmartley@reddit

Lots of digital PC games on Amazon years ago. There were tons all listed at £0.00, obviously in error. I remember the Witcher 3 being one of them, which was a huge AAA game at the time. I tried my luck and "bought" a handful and the sales all went through no problem. I even got cheeky and put a few of the keys on eBay for a couple of quid. Made quite a bit doing that, as it was a pretty new game and was still retailing for quite a lot of money.

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lime-enthusiast@reddit

Something similar: I ordered a shirt but received the wrong size. For some reason, customer support told me not to bother returning it, and they'd just send me another.

I gave the one with the incorrect size to a friend.

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ThatchersDirtyTaint@reddit

Ordered an expensive jumper that never arrived. So they sent out another one. 5 weeks later the first one turned up.

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TurbulentHamster3418@reddit

A few months ago I ordered a ceiling light for my bedroom from Dunelm & some bathroom items. Did click & collect. Normally I’d get a text to pick up the next day. After 3 days I went down to see if the items had come in, someone brought my items out & apologised they’d missed them scanning them in. Thought nothing of it & off I went. About a month later I had an email confirming the refund because they couldn’t locate my order? 🤷🏼‍♀️

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HypedSub-@reddit

Does it count when I've told amazon things haven't arrived because the delivery driver thinks my drive up about 20 steps and not in view of the front door is the same as "parcel was handed to resident"?

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Traditional-Ruin2860@reddit

Years ago BT were giving away a free wireless adapter for the Xbox 360 when you signed up for broadband. I didn’t receive it after a few weeks so complained and they sent another out, about a week later another arrived. Only worth about £60 at the time so gave it away to a friend.

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