Advice for getting off of ProofPoint's Dynamic Reputation blacklist?
Posted by eclipseofthebutt@reddit | sysadmin | View on Reddit | 3 comments
We got blacklisted a while back by ProofPoint due to our ISP deleting the PTR record for the IP we send mail from, and I have not been able to get any response from their web form.
We remedied the PTR record issue and got an apology from our ISP, but by the time we did it was too late.
Has anyone had any luck getting off of their list and if so what did you do?
Hatted-Phil@reddit
Had an issue with Proofpoint blacklisting us as suspected spam (company had legit reasons for sending many many emails daily)
Tried several times across months to get Proofpoint to unblock us using the form they provide. Never got a response from them
Managed to get customers of our company who were Proofpoint customers to unblock us to those specific customers, but not unblocked to all, & never got a suitable explanation as to why because Proofpoint would not communicate with us
Company got bought out, and the organisation that bought us were Proofpoint customers, so the issue got resolved that way, but I can't say that Proofpoint did anything to help or were useful in any way for getting the issue resolved, they just stonewalled, and the lack of any communication means I have no way of knowing why they stonewalled
nailzy@reddit
Which form did you use? If you used the generic form you won’t get anything.
When you enter your IP on https://www.proofpoint.com/us/ipcheck , you should be able to use the form there. Historically for me it’s been resolved within 3 days
eclipseofthebutt@reddit (OP)
I believe this is the form I filled out before but just to be safe I tried it again. Here's hoping it's that easy.