I wanted to share my experience with my Lectric XP4 750, purchased in July from a Lectric partner shop. Unfortunately, it’s been a pretty frustrating and disappointing experience. Since purchasing the bike, we’ve had multiple mechanical and safety issues, including: Front and rear brake problems A bent crank A loose and bent derailleur

Each issue required professional repairs, none of which were covered under warranty. Spoke with Lectric each time we had an issue, and they would point me back to the partner shop. Partner shop would point me back to Lectric.

In total, I’ve spent over $500 on repairs in just four months. The most serious issue happened recently where my son was riding the bike (not at high speed) when the front brakes suddenly locked, throwing him over the handlebars. Thankfully he wasn’t badly hurt, but that’s not something that should ever happen with a brand-new bike.

Here’s a breakdown of the repairs and costs: Crank replaced – $60 Rear tire and rear brakes replaced – $150 Elite headlight replaced (broke off the housing) – $110 Post-accident repairs and tune-up – $202 Total: $522 in repairs on top of the $1,500 purchase price.

After everything we’ve gone through, I reached out to Lectric asking for a partial refund, since I’ve already put in so much time and money to get the bike into safe, working condition. Lectric’s response? “Due to your bike being purchased from a partner bike shop, we are unable to offer any partial refunds, as the shop currently holds your funds for the purchase. We can, however, offer you an accessory of your choice for free.”

So basically, Lectric says to talk to the shop, and the shop says to talk to Lectric — leaving customers like me stuck in the middle with no real resolution.

I chose Lectric because of their reputation for safety, design, and customer service, but after this experience, I’m extremely hesitant to recommend them. The fact that warranty coverage and refund options depend on where you bought the bike, even though it’s the same brand and same product feels unfair and confusing.

If you’re considering a Lectric bike, especially through a partner retailer, be aware that Lectric may not handle warranty or refund issues directly. You could end up being bounced between the retailer and the manufacturer with no clear support.