The task managers shows 100% utilization of cpu
Posted by Sea-Cycle-2747@reddit | sysadmin | View on Reddit | 13 comments
Hey guys, Just started working at a mid size company as an IT support. I am the one man army in terms of IT. One of the employee in the finance department’s laptops just keeps jumping to 100% CPU utilisation for no reason, when they only use chrome, some excel sheets and quickbooks pro. The laptop is an i7 13th gen I believe, I checked the task managers it shows volume shadow copy service running and taking most of the cpu performance which does not makes any sense to me. Tried a little bit of troubleshooting and tried to stop all the unnecessary startup apps and processes but still it does gets freezes up just out of nowhere. Asking for some suggestions if any of you can guide me to the right path and steps that I can take to get the utilization to normal.
Thanks
dracotrapnet@reddit
Get crystal disk info and check the health of that disk.
Software often appears to be 100% cpu when waiting on a disk dealing with poor/difficult to read sectors on a disk. The poor thing is probably setting itself on fire reallocating sectors trying not to completely fail.
Successful_One_1000@reddit
Get hands on the processexplorer from sysinternals and search for processes not showed on normal task manager that may be devouring cpu.
Get yourself all sysinternals tools into a pendrive/network share to help you understand windows sluggish deeper.
Autostarts and processmonitor are very handy tools from sysinternals bundle.
Find anything that may seem not fit for the machine/usage and pause it one by one to tshoot.
Sea-Cycle-2747@reddit (OP)
Thank you so much for the suggestion. Will definitely look into it and see how it goes.
Predatorxd6996@reddit
Goto services and disable volume shadow copy in the mean time so the pc isn’t crawling. Type msconfig and check all services that are starting up, check box to not show Microsoft services. See if there’s anything there that shouldn’t be. U might have to google some of the services, they give them stupid names sometimes.
If u find nothing then go to details in task manager and check all of them, see if there’s anything weird, there’s a lot and their names are worse.
Report back if u find anything.
SydneyTechno2024@reddit
Make sure you know what is using VSS before you disable it. Backup software and some security features rely on it.
Predatorxd6996@reddit
I’d assumed you’d know if there was a backup or anti virus on there and checked them. But if not yes ^
Sea-Cycle-2747@reddit (OP)
Right now there is webroot and Cyberprotect on the system does that have to do anything with usage of VSS ?
Stonewalled9999@reddit
no need to backup PCs if they have an issue blast a new image - data shouldn't be on the PC. I've personally seen malware use VSS to keep copies of itself to reinfect a PC.
SydneyTechno2024@reddit
OP is asking about investing CPU usage, so I wouldn’t be making any assumptions.
Hot_Competition_2262@reddit
You want the easiest and fastest step to try and resolve this? Replace the laptop.
Wait and see if it happens on the new laptop.
You don’t want to spend hours on something that a replacement laptop might just resolved.
Sea-Cycle-2747@reddit (OP)
Suggested that was straight up denied on the face xD due to lack of experience.
yamsyamsya@reddit
check power saving features, it could be lowering the processors frequency to save power.
usa_reddit@reddit
Go into the task manager and find out which program is using 100% of the CPU. I am guessing there is a rogue Chrome plugin.