Name a restaurant, shop or service that you just know is going to be terrible every time?

[-]

Polish_Shamrock@reddit

Uber eats 100% stopped using years ago.

[-]

rivoli130@reddit

Agreed. Only used a handful of times, ALWAYS something wrong.

[-]

Stunning_Promise_813@reddit

Hard agree, last time we got KFC delivery some of the chicken was still raw, never again

[-]

I went for the first time in ages last weekend and it was so disappointing. The chicken was lukewarm and I don't know what they have done to the chips but they're minging now. The fact it was Saturday lunchtime and there was only one other family in the place should have been my first clue.

[-]

wardyms@reddit

Same as you, went back for the first time in ages and remembered why we hadn’t been for ages. Paid about £25 for some boneless bits that were so so small and fairly disappointing. Honestly McDonald’s get this bad rep of being really expensive all of a sudden, but the equivalent food there would be max £12.

[-]

Additional-Nobody352@reddit

Was going to say KFC. I used to like kfc.

But about 5 years ago just before covid I had kfc and the quality was crap.

I have tried a couple of other time but still rubbish.

[-]

Justboy__@reddit

In my experience it largely depends on which off you go to. The quality imo varies wildly from branch to branch.

[-]

v2marshall@reddit

Agree with this. Know 2 that’s I’ve been to multiple times and always bad and 2 always good

[-]

CynicalSorcerer@reddit

The kfc near me changed owners and it went from being the salmonella weight loss plan to being 10/10 overnight.

[-]

BabyAlibi@reddit

I have 4 kfc around me. 2 I know are always going to be 10/10, one is always about 7/10 and one is about 4/10 (but i forget how poor this one is between visits but I am reminded when it arrives)

[-]

Justboy__@reddit

Stick with your 10/10 branch! I don’t go often to kfc but when I do I’ll only go to one I know is good.

KFC is one of the only franchises where the quality can differ wildly depending on the branch. It’s so weird, if they’re making it all to the same spec it should all be the same?

[-]

Naive_Product_5916@reddit

Not bad actually especially if I am friendly I might get extra free and hot wings.

[-]

iwanttobeacavediver@reddit

The last KFC I ever ate was terrible. The chicken was absolutely bottom tier, tough and stringy. The batter was limp and just mush, and the fries were just as bad with no taste. Ended up giving up on the chicken in favour of a box of the popcorn chicken bites.

[-]

bensthebest@reddit

For food it’s got to be Frankie and bennys and/or harvester.

For other shops: B&Q. Fine if you need paint any thing else you may as well just order it online.

Halfords. Just buy it from Amazon and avoid the clueless staff member!

Kwikfit. I wouldn’t trust them to inflate my tyres let alone change them!

[-]

Megatonks@reddit

Halfords and Currys often both beat Amazon prices if you catch their sales. Halfords especially.

Currys even for PC components at times. Got a Corsair 3000d airflow case from there for about 50quid a few years ago. Haven't seen it that cheap since.

[-]

Working_Bowl@reddit

I disagree about Halfords. The guys in the bike section at our local one really know their stuff.

Hard agree on Frankie and Bennys (sad decline, used to be a good place many years ago), and Harvester - so expensive now too!

[-]

Mavericks7@reddit

Agreed and you can get a lot of small jobs done there. Like wipers/bulbs replaced. ASAP.

Had Halfords come out to my house to replace my tyres.

Worked out cheaper than going to the tyre shop.

[-]

Spencer-ForHire@reddit

Halfords branded tools are really good quality and value as well.

[-]

PaintingJams@reddit

one of the worst dining experiences I've ever had was at a frankie and benny's
our meals took over an hour to come out, were small portions, dry and very mediocre. Due to the long wait one of the staff asked if we wanted some garlic bread to tide us over. They gave us some fucking burnt garlic bread - like a third of it was utterly inedible. Then at the end the garlic bread was on the bill...

[-]

TheScottishMoscow@reddit

B&Q is owned by kingfisher group who also own Screwfix. Anything available in both is usually 20-30% cheaper in Screwfix. No point ever going to B&Q although they do employ old people which is nice.

[-]

InternationalSet6362@reddit

Virgin media. Don’t get me wrong if you can get the internet/tv. It’s great. But my god…

[-]

Megatonks@reddit

The connection is great and the guys they send to your house will also be great but MY GOD if you ever have to speak to them to sort something their customer service is atrocious. I ended up, after months of battling about being overcharged, going to their ombudsman (not ofcom, the other one) and got a ton of money off the remainder of my contract making it work out super cheap.

lies, gaslighting, on hold, no callbacks, no useful information, making shit up every time. Honestly was a nightmare..

[-]

Over-Space833@reddit

Ditched them in February. Best decision I made to date this year.

[-]

oudcedar@reddit

How? We’ve wanted to cancel them for years but after a couple of hours on the phone each time we keep giving up.

[-]

Over-Space833@reddit

Came up to the near end of my contract and had the new guys contact them about our switch. They bought us out of the remainder of the contract too (about 2 months) so it worked out.

[-]

Mavericks7@reddit

Nice, who was the new guys?

[-]

misterala@reddit

I was able to cancel via the website chat...

[-]

hoodie92@reddit

Tell them you're moving to a different country.

[-]

Viazon@reddit

No! That's what they want you to do. You have to stick it out. I was on the phone with them for nearly four hours when I cancelled. It was frustrating, but once it was done, it was like a weight had been lifted.

[-]

EntrepreneurAway419@reddit

Their bank is shite too, app never works for me, can't see individual and joint accounts in one place

[-]

Ok-Salary3550@reddit

The bank is a completely separate entity - pretty much the entire "Virgin Group" is just a collection of independent companies that licence a brand name, and maybe have a shareholding by Virgin Group itself.

In this case it's very funny because that applies to both Virgin Money and Virgin Media - the former is owned by Nationwide and the latter is Liberty Global. The only thing Branson has to do with either of them is the brand name.

[-]

EntrepreneurAway419@reddit

Ahhh thanks for the info, still shite

[-]

MushyBeans@reddit

Their broadband has been great.
For decent customer service, demand to speak to their 'specialist team', who are based in Glasgow. The initial customer service rep will resist (I don't know why?) but persist. The Glasgow team are golden. I've used them for years to get my bill reduced and any issues resolved.

[-]

FrenzalStark@reddit

To be fair, I’ve had a great experience with Virgin media. That being said, the lines have been in my street for less than 2 years so that may be why.

[-]

phatboi23@reddit

lines in my street and at my parents have been there donkeys years.

the line ain't the issue it's usually VM oversubscribing the local box.

[-]

phatboi23@reddit

been with them 20+ years (ntl then virgin)

custoer service can be crap but better than open reach round here as it's 76mb down for openreach.

VM i get 1gb down all day every day for £40 a month.

[-]

ozzzymanduous@reddit

This, easily the worst ISP if it's not working, the customer service is worse than TALK TALK, virgin media actually cut my servive in half (think it was from 200mb to 100mb) they were still charging me the same price, when I finally managed to actually talk to someone they told me I've always been on that price plan but for an extra £20 month they could upgrade me (to what I originally had) it was only after I emailed them my bills and requested a refund for the previous months that they put me back to what I was on and they acted like they were doing me a favour.

[-]

MushyBeans@reddit

Their broadband has been great.
For decent customer service, demand to speak to their 'specialist team', who are based in Glasgow. The initial customer service rep will resist (I don't know why?) but persist. The Glasgow team are golden. I've used them for years to get my bill reduced and any issues resolved.

[-]

Ok-Salary3550@reddit

Their actual internet service is fine, but they're also the only option we have for gigabit and that fucks me off.

[-]

Lopsided_Soup_3533@reddit

I find the Internet fine but the customer service is one of the worst I've ever experienced.

[-]

JoeyJoeC@reddit

When I moved into my house, we ordered Virgin Media who had to come and install a new ducting under my driveway. They turned up several times over a month, dug some bits up, covered it over and left. Getting desperate for Internet as I needed it for work, I called BT open reach and ordered a new line. They confirmed the ducting was blocked and would need to lay a new one. 2 people turned up on a winters morning and did the entire job in 1 day. They even commented and said someone had been messing around with the BT ducting, chopping it up and doing all sorts with it. That would ve Virgin Media.

[-]

itsYaBoiga@reddit

Been with Virgin 4 years with no issues at all.

[-]

Djinjja-Ninja@reddit

Toby Carvery.

Legitimately always below average.

I dislike a carvery in general, but Toby is the worst.

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v2marshall@reddit

Went there recently. I have been to much worse to be honest. I feel being such a big name they have to be average. But some I’ve been to have literally been frozen potatoes and veg warmed up

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fckituprenee@reddit

My friend found a fingernail in his dinner and they comped his obviously but 10 years on I'm still salty they never comped the rest of us - we were all completely put off our meal!

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Ryuga-WagatekiWo@reddit

Probably because there weren’t fingernails in your meals.

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fckituprenee@reddit

As far as we know. Obviously they didn't have to comp them, but they were rendered inedible by the experience.

[-]

Jng2001@reddit

In all fairness why would they comp the rest of your meals when there was nothing wrong with them

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suyeons_satsuma@reddit

My local one is actually pretty decent. For value for money and if you view it as fast food it’s actually not all terrible.

[-]

jajay119@reddit

Primark (for men).

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85Neon85@reddit

Uber Pet.

Beefeater. We go every year for my partner’s birthday and call it our ‘yearly disappointment’.

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atomic_mermaid@reddit

...why do you still go?

[-]

Ahleanna-D@reddit

They just said - it’s for their annual disappointment!

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85Neon85@reddit

Gluttons for punishment, I suppose. It was a nice thing we did years ago which we really liked and now we laugh about the fact we keep doing it in the hope it’ll get better again.

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atomic_mermaid@reddit

You know what they say the definition of madness is!

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rumblemania@reddit

No why don’t you take your partner somewhere nicer for their birthday?

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85Neon85@reddit

It’s something that entertains us both for old times sake. He’s not neglected, it’s one of our ‘things’.

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PraterViolet@reddit

Tell us more about Uber Pet - I've never used it

[-]

misterala@reddit

Not OP, but I can say that for me, in London, it just doesn't work. No drivers ever accept, which is tricky when time is of the essence for a vet appointment.

I think very few drivers opt in for Uber Pet, assuming anybody booking via it will have a massive drooly dog. In the end, we've just booked regular Ubers and warned them there would be a cat carrier via the notes. That just worked.

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PraterViolet@reddit

So what happens - you try to book using it but get no takers?

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misterala@reddit

Pretty much. I mean, Uber is pretty bad anyway with drivers cancelling without warning and no consequences, but this was still bad

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Stunning-Wave7305@reddit

Avanti West Coast.

Even if it shows up and is on time (which is rare) then something will go wrong - e.g. it being boiling, rammed, one loo working for the whole train.

[-]

hoodie92@reddit

This is totally #firstworldproblems, but the food since Avanti took over has become so shit.

I go from Manchester to London with work around once a month. Per our expenses policy, I can book first class, so I get free drinks and a meal. Prices going astronomical and yet the food has got worse and worse.

Also, the staff used to come through the first class carriage regularly, probably 4 or 5 times over the 2 hour journey. If I was on my way back with some colleagues from a long day of meetings you could actually get properly bladdered from the free drinks. Now you're lucky if they come round twice.

I know there's far bigger problems in this world but considering that a first class return is knocking on 500 quid I think we should be getting a better service.

[-]

panam2020@reddit

Weren't those halcyon days under Virgin Trains though? Everything started going down hill on the West Coast as soon as the franchise moved over.

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hoodie92@reddit

Yeah that was with Virgin Trains, but I don't get how a new company can come in, offer a worse service, and charge more for it.

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whyy_i_eyes_ya@reddit

Our Evri driver is bloody brilliant. Never had a problem really but current bloke is superb.

Trying to think of something consistently shit but can’t. Ermmmm… Man U?

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natttynoo@reddit

Woah hitting us while we’re down 😂

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Funmachine@reddit

Yep mine too, shout out Trev!

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flummuxedsloth@reddit

My man John is top notch. I moved house about nine months ago and haven't had an issue since.

The guy delivering to my previous house - known only as Local Courier - sucked ass.

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affordable_firepower@reddit

We have a John as well. Bloody brilliant

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psychopathic_shark@reddit

We have a Paul and he is Ace

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Max_Power_332@reddit

Evri just depends on who’s delivering your stuff - Syed round my way is a local legend.

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GreeceyChops@reddit

Same - round here we have Evri Graham and he’s brilliant.

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Salt-Evidence-6834@reddit

We have Simon. He's a nice bloke & does a great job.

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itsYaBoiga@reddit

Kinda feel like it's just fashionable to shit on Evri now, that and some weird confirmation bias at play.

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NecroVelcro@reddit

That's a ridiculous take. So many people, me included, have had shit service from them. There have been many instances but two stick out. I ordered a t-shirt from them before they rebranded: no sign of it, despite having an email about its alleged delivery. I checked the "Verified GPS location": somewhere in Scotland. I'm in Wales.

Only a few months ago, I got a refund for a parcel that hadn't arrived long after the estimated date. The tracking hadn't been updated for over two weeks. It did eventually turn up a few days later but they took the absolute piss.

I can't prove that it's EVRi rather than eBay sellers not despatching items but three others that they're supposed to be delivering have gone missing recently. I've got a case open now.

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itsYaBoiga@reddit

So two cases in several years? You've really not had issues with other couriers? Seems some areas genuinely aren't great, but they just get a bad reputation

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NecroVelcro@reddit

"There have been many instances but two stick out."

You decided to ignore that part, eh?

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itsYaBoiga@reddit

No, however, one before the rebrand and they changed a load of stuff isn't exactly relevant either. A load of people have no issues, and more with DHL, DPD, etc.

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NecroVelcro@reddit

You did ignore it. I said that I'd had many problems with them (the rebranding was because of their deserved, awful reputation which hasn't improved sufficiently since) but that two were particularly egregious.

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Grouchy-Nobody3398@reddit

We ship out upwards of 5000 parcels a month via various services at work(some in house and some as a 3pl) from pallets down to envelopes and they are all much the same percentage wise.

One in particular is far worse than Evri at the moment.

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Bigtallanddopey@reddit

Evri always has this issue and had the same in the Hermes days. Because it’s pretty much all individual curriers, you can get some awful people and some brilliant people. My mum used to deliver for them and if she was your delivery person, she would go above and beyond. I’m not sure she actually made money doing it a lot of the time as she would try and deliver a parcel countless times.

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yolo_snail@reddit

Same here. It's when I see Royal Mail show up as the courier that problems occur.

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The_Jazz_Doll@reddit

My Royal Mail driver is luckily superb. He knows I get medication posted and whenever I'm not in he'll hold onto it and drop it off later when I'm in.

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Devify@reddit

Because they just contract people Evri is very dependent on who's working in your area. I never have issues with them except for Christmas period where they hire a bunch of additional temps. Then suddenly I get alerts that it hasn't been delivered because I didn't provide an entry code. When I live in a terraced house where there are no entry codes nor do any of the houses nearby.

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JamandMarma@reddit

Absolutely love my Evri guy, he’s great.

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Responsible_Hand2412@reddit

Same! Ours is great!!

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vbanksy@reddit

I recoil in fear. She always abandons my parcel on the road (main road) by a bus stop and within 30s it’s been stolen. She doesn’t even knock. I’ve escalated with Evri many times to no result.

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feathersmcgraw24601@reddit

Yeah I think Evri is very dependant on the individual deliverer. Ours is fantastic.

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BabyAlibi@reddit

Our Evri driver is bloody brilliant. Never had a problem really but current bloke is superb

Same with mine. Most of my deliveries end up being evri and my driver is top notch.

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rachaelg666@reddit

Ours too! Ofuri never lets us down!

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anotherangryperson@reddit

So is mine

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milesphotos@reddit

Just Eat & Uber delivery - lots of wrong orders, spilled drinks and severely delayed deliveries. Try to stick to local food places now and order directly, much better service. Our Evri delivery is a really good service now.

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DadVan-Soton@reddit

Greggs.

Never had anything hot or fresh there

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FrenzalStark@reddit

Blame the pasty tax for that, they aren’t allowed to use heated cabinets anymore so it’s pot luck whether you get anything hot anymore.

Can’t give an argument for fresh, like. Go to a busier store with higher turnover.

Yes. I love Greggs. I’m a Geordie. It’s in my blood (both literally and figuratively).

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spidertattootim@reddit

Of course they're allowed to, they'd just have to charge VAT.

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illarionds@reddit

Err, what? Every Greggs round here has a heated cabinet.

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No_Drummer_4801@reddit

I think they mean for the pasties - the hot cabinet now is only for the wedges, tenders and stuff which all have the hot food tax accounted for in their prices.

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Lostinthebackground@reddit

But wait, Greggs do have hot food cabinets now.

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FrenzalStark@reddit

They do, but those foods (chicken, potato wedges etc) already include the tax. It was a choice of significantly increasing the price of a sausage roll or removing the hot counter.

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makomirocket@reddit

significantly increasing the price of a sausage roll

Mate, it's VAT. I would rather a hot £1.92 sausage roll (£1.60 + 20%) than a cold £1.60 one that I'm still left disappointed from when I only spent £1 on it from an O2 offer.

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crunkky@reddit

You can just ask them to heat it up

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Ok-Salary3550@reddit

Do you not remember the massive shit-fit thrown by people back in 2012 when there was a proposal to levy VAT on even the stuff that had been allowed to cool?

Yes it's a petty sum but it will piss people off to pay it, they won't care about the minutae of why, and it doesn't help that people seem to think that Greggs somehow keeps VAT or that it saves them money or something.

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Vehlin@reddit

What they should have done is have hot and cold ones at different prices.

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Ok-Salary3550@reddit

That means they need double the physical space (in their very small and cramped shops) to sell the exact same high-volume products, double the SKUs on their tills, customer complaints when either one runs out, etc etc etc. All for no actual extra money.

It’s a complete ballache with no upside for them.

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PaintingJams@reddit

my local sainsbury's has a hot counter that does most of the same hot food as the greggs up the road, cheaper and tastier

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DadVan-Soton@reddit

Every other bakery shop has a hot cabinet, and is cheaper than Greggs.

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CaptainLilacBeard@reddit

All of the independent bakeries I've ever been to are at least twice the price of Greggs. I don't think it would even be possible for smaller bakeries to undercut Greggs on price, they can sell at low prices because they have a huge economy of scale for their products

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FrenzalStark@reddit

Every other bakery is not cheaper than Greggs. Appreciate it’s different around the country, but round my way there’s Cooplands that’s cheaper and that’s it. And they don’t have hot cabinets.

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LiamoLuo@reddit

Same here. Most bakeries are more expensive than Greggs around me, except cooplands.

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melijoray@reddit

It's certainly coating your arteries. No judgement from me, I'm just jealous because pastry gives me heartburn now. I'm a Lancastrian and I class this as an actual disability.

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Justboy__@reddit

They are allowed to use heated cabinets… they just choose not to so they pay less tax.

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AmbitionParty5444@reddit

VAT is effectively paid by the last party in the chain, normally the end customer. Greggs wouldn’t be paying more tax if they added VAT onto items. I think they were concerned that raising prices 20% would eat into sales.

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Ok-Salary3550@reddit

VAT is effectively paid by the last party in the chain, normally the end customer.

Bang on. This is the second time I've seen someone parrot the "Greggs is cold to save them tax!!!" thing but that's just... not how VAT works.

It doesn't save Greggs tax, it saves you, the end customer tax.

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AmbitionParty5444@reddit

Thank you, I actually completed two whole accountancy exams before crying packing it in 💅

[-]

Ok-Salary3550@reddit

Don't blame you, it's not worth it completing it, you wind up just wanting to brain people for talking complete bollocks that was refuted in the first few chapters of your first textbook

[-]

Justboy__@reddit

I’d sooner pay the 20% for hot food tbh.

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Ok-Salary3550@reddit

Good that you would, but it was a major political controversy that you might have to pay VAT on Greggs in general, and most people would similarly squinny if they had to pay 20p extra for a sausage roll that had been kept hot.

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AmbitionParty5444@reddit

Same. I’ve suffered too long from lukewarm steak bakes.

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Linfords_lunchbox@reddit

My first question is "what came out of the oven last?"

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luciesssss@reddit

It isn't hot food. It's freshly baked. As in baked in store. Popular items sell faster and have higher turnover but yeah the bacon and cheese turnover is probably gonna be cold cos they don't sell that well.

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Dizzy_Association315@reddit

Try going between 12-2

Busiest time of the day and as they most likely cook little and often (like 4-6 bakes at a time) yours more likely to get something fresh. Also if it's not key line (ie corned beef bakes or bacon and cheese wraps)-expect them to be cold)

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No_Drummer_4801@reddit

Yup gone 12-1pm a lot and gotten fresh out the oven sausage rolls so many times, there's usually like 5-10 people waiting on sausage rolls every time so each batch finishes so fast.

[-]

Acrobatic-Pudding-87@reddit

The nation’s love for Gregg’s baffles me. The best it has ever been is mediocre.

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mistakes-were-mad-e@reddit

But it used to be mediocre and well priced...

And once upon a time they sold bread.

[-]

Poo_Poo_La_Foo@reddit

I don't know Greggs at all, we don't have them where I live and so it isn't part of my cultural touchpoints. However the idea of a bakery that doesn't sell bread is very amusing to me.

[-]

mistakes-were-mad-e@reddit

I was working night shift a few years ago and the thought of getting fresh crusty bread kept me going.

Stopped at a Greggs and bread was not part of their offering.

I know that they moved towards being a sandwich and baked treats shop, then hot drinks and soups.

Disappointed, was really looking forward to fresh bread.

[-]

Ryuga-WagatekiWo@reddit

Like you couldn’t have gone to literally any major supermarket, independent bakery instead?

This is like me slating WHSmith because I wanted a spoon and went into the wrong shop.

[-]

mistakes-were-mad-e@reddit

Smiths do travel cutlery don't they?

Greggs was a bakery that did bread when I was a kid.

7am Greggs open, my supermarkets were 7.30/8.00 open.

After 12 hours waking nights I fancied bread, at a shop that was open, and used to sell bread.

[-]

Ryuga-WagatekiWo@reddit

Yes, in stations and airports probably, but you know that isn’t what I meant.
Are you still a kid? Or just oblivious to what happens in the world over time?

I also worked long shifts in hospitality but my brain didn’t fall out after I clocked out and I (hopefully) retained enough sense to turn up at shops while they were open.

[-]

mistakes-were-mad-e@reddit

I don't know what's annoyed you about my experience of a shop that sold bread and then stopped selling bread is.

When you've spent hours looking forward to something it's frustrating when you don't get it.

I don't really expect the world to reorder itself to my expectations.

[-]

Abject_Tumbleweed413@reddit

I loved Greggs bread!

[-]

Ryuga-WagatekiWo@reddit

Yes I’m sure lots of people did but the whole point of this thread was— ah forget it it’s lost on you.

[-]

Acrobatic-Pudding-87@reddit

More like you going into WH Smith—a stationer—and then not having pens.

[-]

mchoneyofficial@reddit

i dont get the trend of getting the best saugage rolls in Greggs. They're nice but far better in local bakeries.

[-]

HmNotToday1308@reddit

Food - Greggs and McDonald's

Stores - New Look and Boots

Services - anything to do with the council, the GP and A&E

[-]

alongthewatchtower91@reddit

Stores - New Look and Boots

New Look I'll agree with. The store is always a mess and the staff are either never on the floor or rude. Boots, however, I will defend. My local Boots has really stepped up their game in the past few years and the Pharmacy is great.

[-]

HmNotToday1308@reddit

Your Boots might but the two near us are empty in every context. I'm sure they'll both close by next year

[-]

alongthewatchtower91@reddit

I find the biggest branches have invested a lot over the past few years but the smaller branches struggle.

[-]

HmNotToday1308@reddit

These are both large stores - one is in a busy retail park and the other is in the local high street.

The one in the hihh street is abysmal. I can't remember the last time they had more than one staff member working the floor and tills and the actual chemist bit? Usually has signs directing you to the independent chemist down the street because they don't have a pharmacist today.

The much bigger one in the retail park is virtually empty, like there's nothing in there except a bunch of baby clothes.

[-]

Greengrass7772@reddit

Asda.

[-]

alongthewatchtower91@reddit

My local Asda makes me irrationally angry because the layout makes no sense. I can never find anything I actually need and the quality of their fruit & veg is awful.

[-]

Mavericks7@reddit

That seems to be the case across the spectrum with the mainstream supermarket.

If you want food, fruit and veg. Try going to an Asian/Turkish/African supermarket.

[-]

alongthewatchtower91@reddit

We get our food delivered from Ocado so never have an issue with fruit and veg. It's only ever if we run out of something and run to Aldi or Asda in a pinch.

[-]

domsp79@reddit

I was moaning to my wife about Asda just yesterday. Rarely go in there.

Yesterday I needed to buy something from the counter, there was a small queue, 1 person serving and 3 people literally standing around chatting.

[-]

Greengrass7772@reddit

Last time I went I only bought a few items, bag of taters, sausages, bottle of pop, dog sticks.

Queues a mile long at the manned checkouts as only 2 open, went to the self checkouts and after 10 minutes queuing finally got to scanning, scanned the sausages which came up as something like £4.50, they were £3 on the shelf so I told one of the workers who said “no they’re £4.50”, I said “they’re £3 on the shelf, go check”, “no, they’re £4.50”, I went and got the label off the shelf and brought it back, she sourly altered the machine to say £3, and then I asked for a carrier bag as they don’t trust you to scan one yourself, instead they’re on a hook in a separate section which it seems only the staff can access.

The woman shook her head and wandered off at snails pace to get one, came back after a few minutes with one of their fancy bags which are £2 each, I said “no I want a carrier bag, a 30p one”, she turned red and stomped off and eventually brought one back.

What a palaver, this was last summer and I haven’t been back since.

[-]

fluentindothraki@reddit

The local big Asda isn't that bad. There are always a couple of checkouts with humans as well as staff at the self checkouts.

[-]

sweepyjones@reddit

Aah yes, Asda. The place of long queues, no staff and sparse availability - awful supermarket.

[-]

cymru78@reddit

Yet every time I use Evri, both to send and receive, I have zero issues.

Royal Mail, on the other hand, lose more parcels that I send than anyone else.

[-]

Terrible-Prior732@reddit

Cafe Nero. Always forget it's a bit rubbish until I sit down with a stale cake and a meh drink.

[-]

HotelPuzzleheaded654@reddit

Contacting any customer service phone line.

The irony is whenever you try and reach their sales teams you’re straight through.

[-]

Sleepyllama23@reddit

Most companies don’t advertise their phone number now, and if they do it’s a bot who answers which doesn’t understand your question. If you go online to a chat it’s a bot too. I went round in circles with NS&I then eventually found their address and wrote them a letter!

[-]

Abject_Tumbleweed413@reddit

NS&I are awful to deal with.

[-]

Sleepyllama23@reddit

It was just annoying not being able to get in touch with anyone! Provide an email address or something!

[-]

gogul1980@reddit

Just opened an account with them so will look forward to that at some point.

[-]

Abject_Tumbleweed413@reddit

They are so rude!! When we lost a family member and had to deal with them, they were awful.

[-]

redrabbit1984@reddit

To be fair though, they are experiencing unusually high volumes of calls and your call is important to them.

My only question is why the fuck are they ALWAYS getting so many calls, and secondly - more importantly - get more fucking staff!!!

It's especially irritating when the company you're a paying customer of the company. Like you have a monthly premium or something and can't call them easily.

[-]

phatboi23@reddit

To be fair though, they are experiencing unusually high volumes of calls and your call is important to them.

i've had the autommated thing saying they're still having high call volumes due to covid...

in 2025 for fuck sake.

[-]

superjambi@reddit

American Express is fantastic customer service every time.

[-]

conbizzle@reddit

Everytime I phone someone I get "we are understaffed due to focus" still

[-]

StereotypicallBarbie@reddit

I used to avoid evri like the plague whenever possible! But we have a new evri guy now and he’s really good! Bought an air fryer the other week and he ended up telling me all about his mounjaro journey.. 25 minutes at the door is a bit much! But he hasn’t lost a parcel yet!

McDonald’s.. they are absolutely terrible! Terrible service.. terrible food.. but my kids always want to go there!

[-]

Footprints123@reddit

Harvester. The food is always bland, dry and expensive and I always internally groan when someone wants to go there. It's where food goes to die.

[-]

dawind22@reddit

Totally agree.Just sued them...got an out-of-court settlement,

[-]

Fairtogood@reddit

DHL - my heart sinks if they’re the nominated carrier.

[-]

Mavericks7@reddit

Fucking hate DHL.

My name is on some watch list. Any order around DHL, I need to submit my passport ID

Like pal, it's a dress from Europe.

[-]

pintsized_baepsae@reddit

DHL in Germany is excellent, especially for parcels from outside the EU as they usually send you a customs invoice you have to pay before delivery and don't just show up on your door one day demanding €23.74, as exact as possible because the drivers don't carry change or a card reader.

The first time I got a parcel with DHL in the UK was a wake-up call that their good reputation highly depends on the country you're in... And that the UK isn't one of the countries where they're consistently good 😬

[-]

SubstantialLion1984@reddit

I feel that way about DPD

[-]

Lopsided_Soup_3533@reddit

It so varies cos in my area dpd are great evri are fine but yodel can kma.

[-]

Mavericks7@reddit

Just eat and Uber eats

Don't trust them anymore. They can fuck themselves

[-]

rmulberryb@reddit

Local GP practice

[-]

Evo_ukcar@reddit

Mcdonald's. Never fast service, never that warm, usually just thrown together (literally).

[-]

Naive_Product_5916@reddit

And you order the most standard thing in store and it’s a min of 12-20 min.

[-]

Ok-Salary3550@reddit

It's the delivery orders taking up capacity from in-store orders. That's the problem.

Go to a McDonalds where there's no delivery service, e.g. in an airport or a service station. You'll notice the difference.

McDonalds is absolutely the worst possible restaurant for a Deliveroo-type "restaurant to customer" model, because the restaurants aren't built for it and they're ridiculously popular.

[-]

Bigtallanddopey@reddit

They have gone massively down hill since the rise of Deliveroo etc. It’s never been the best food, but 5 years ago, it was cheap, fast and tasty enough for what you paid. Now it’s slow, often cold and very expensive. We only go because of the convenience, but I still regret it pretty much every time. I’m lucky that my kids are often happy enough with a sandwich from Tesco, I can just grab a couple of meal deals and dinner on the go is sorted.

[-]

Forte69@reddit

Some service stations do delivery now.

[-]

skatemoose@reddit

We got three in our town, two of them are hit and miss but the other one I usually receive my food hot, to the point where I almost burnt myself on the chips before because I wasn't expecting them to be so freshly cooked lol

[-]

Ru5k0@reddit

A working milkshake machine seems to be increasingly rare as well. May as well just discontinue them all together, stop with the pre-tense.

[-]

Forte69@reddit

*pretence

[-]

Rymundo88@reddit

Requesting 'no salt' on fries seemed to do the trick for me the other day. Had to wait slightly longer, but they were actually hot and fresh rather than the soggy heat-lamp variety

[-]

JoeDaStudd@reddit

With the app you can just tweak the ingredients of anything and it's guaranteed fresh as it's made to order

[-]

glasgowgeg@reddit

as it's made to order

Assembled to order. They keep the individual bits in heat trays.

[-]

JoeDaStudd@reddit

Depends what you order.\ If it's something less common like the veggie or fish options they cook them to order rather than keep a stash under the heat lamps.

Honestly I can count on one hand the amount of times I've had anything with the veggie dippers in that's no boiling hot. Some months I can end up eating at McDonald's 8-10 times.

[-]

tmr89@reddit

Everything is “guaranteed fresh” now they assemble everything to order

[-]

smudgerc@reddit

But were they... nice?

[-]

rectal_warrior@reddit

You just pick up 10 sachets of salt to get them palatable

[-]

Rymundo88@reddit

They actually tasted pretty good to be fair, much better than usual

[-]

tmr89@reddit

I miss the days of burgers being pre-made. Could get a double cheeseburger with actually melted cheese in 5 seconds. Now the burger is so cold the cheese doesn’t melt anymore

[-]

Careful-Swimmer-2658@reddit

The food is always barely warm or even cold. I'm sure this wasn't always the case.

[-]

Gildor12@reddit

Britannia hotels

[-]

Discopants180@reddit

This is a good one.

Usually lower priced relics from days gone by so stayed in quite a few.

Quite enjoy the shiteness of them to be fair.

[-]

Gildor12@reddit

They gave me bottled water when I checked in because the water wasn’t fit to drink in my room

[-]

psychopathic_shark@reddit

Lidl and Aldi. There is an unwritten one way rule in those shops where you go up and down the aisle if you forget something you just have to go back around again, but oh no little Gladys is there with her super trolley doubling up as a walker shuffling the wrong way against the traffic making abrupt emergency stops in the middle of the aisle abandoning her trolley and tottering off the the product she wants oblivious that she may get run over. Then you get to the till where turbo Tracey fires all your products at you at break neck speed! You have to be super savvy and compartmentalize your shopping with gaps in or she will reach ahead to the bread and then go back to the tins to chuck them on top of the soft goods but you just comply because there is no time for "sorting" or "saving" your items on that tiny square where your items are stacking high faster than you can put them in the trolly. It's just a stress I don't need so I don't go that often and you can never do a full shop there anyway.

[-]

jamesianbriggs@reddit

BT. Absolute shitshow every single time I deal with them.

The only reason I’m still with them is because I’m convinced they’ll f*** up any handover and I need the connection for work.

[-]

DNBassist89@reddit

Definitely Evri for me. My last two deliveries have went to completely different buildings, never mind addresses, and only managed to get one of the packages.

The last time my wife ordered, they sent her parcel to the next village over.

So yeah, I don't use anywhere that uses Evri anymore if I can avoid it.

[-]

pud_time@reddit

Northern Rail

[-]

yolo_snail@reddit

A prime example of why nationalisation won't change anything!

[-]

ColonelZeitel@reddit

I mean, LNER is pretty great!

[-]

Ok-Salary3550@reddit

LNER has actual competition on its prime routes. Most TOCs don't.

Personally think the whole lot should be nationalised but I think people are going to be disappointed when it's not a panacea that makes train tickets cost 50p and the trains all arrive on time down to the femtosecond.

[-]

shibbyingaway@reddit

Yup but it should stop the ticket not valid on this route issue. On a Norwich bound train yesterday from Stansted. One person wanted to go to Norwich. Conductor said “that ticket is for cross country not greater Anglia so you’ll need to get off at Ely to pick up the right train or pay £28 to stay on this train”. That’s just dumb but a consequence of the privatisation

[-]

Ok-Salary3550@reddit

To be fair, their ticket would have said “CrossCountry only” on it, and they probably got a cheaper ticket because it had that restriction.

[-]

shibbyingaway@reddit

It probably would have done but I’m not sure if they were regulars to the UK or not. I’ve been in a similar situation in Sweden going from Stockholm to Uppsala and it’s a pain when you’ve got the wrong train and never knew it was going to be the wrong one

[-]

rumblemania@reddit

ScotRail isn’t!

[-]

lemon-and-lies@reddit

I'm a southerner regularly travelling between the southwest and Hull and can say Northern trains are far superior to Cross Country (in my experience).

Genuinely, I've never been on a Cross Country train that wasn't packed beyond what I'd expect capacity to be. I've spent over four hours before stood up in a vestibule unable to move to get to the toilet sat in those trains! But Sheffield -> Scarborough is always empty, it's great.

[-]

PraterViolet@reddit

Costa/Starbucks/Cafe Nero

Morrisons/ASDA/fucking Co-Op

East Midlands Trains

The Range

[-]

libbsibbs@reddit

For shit high street coffee Nero is the best, but I hate their order system. I’ve had it where they take up to three more orders while making one, then by the time they get to yours (in which time the other barista has served several people behind you) they either have to ask you again or get something wrong. Just take my order when you’re ready to make it?

[-]

Lopsided_Soup_3533@reddit

I like the range for art stuff and snacks

[-]

Maleficent-Lobster-8@reddit

Frankie and Bennys

[-]

blondebleach@reddit

Joe & the Juice. God damn I used to love this place when it opened here but now the idea of being ignored, then eyerolled at before waiting 20 minutes for a sandwich that cost £2 per bite just doesn’t appeal these days

[-]

Phelsumaman@reddit

Brewers Fayre pubs are literally the worst. My mind can't comprehend how they are still in business

[-]

levinyl@reddit

A ryan air landing 🛬

[-]

AzuSteve@reddit

Evri.

[-]

mEmotep@reddit

I got an e-mail this morning saying that my parcel was with Evri. Ruined my day.

[-]

Jefoss75@reddit

Dpd deliveries for me, if it comes up as a dpd delivery I know there’s a chance I won’t see it for another week, if they’re running late and need to save time they put it as no one home or don’t know code, even when we can prove they haven’t been anywhere near the house, then we have to wait for a redelivery.

[-]

pouchey2@reddit

Our local Pizza Express.

As my father in law says every time he goes "It's not very express around here".

[-]

TazzTamoko77@reddit

Mc Donald’s in Yeovil somerset ☹️😔

[-]

takesthebiscuit@reddit

Frank and Bennies, over priced microwave shit made in a kitchen hosing 100 fake deliveroo brands

[-]

MahatmaAndhi@reddit

Wagamamma

Meh food that comes out in a ridiculous order so that you're starting your starter as someone else in the party has polished off their main. And the scribbling on the paper stuff is just irritating.

Personally, I always thought it was good manners to wait until everyone has their meal to begin eating. While I appreciate this might not be everyone's idea of good manners, it makes the experience particularly annoying for me.

[-]

Badlydressedgirl@reddit

There’s a craft shop in the centre of town and they’re so rude, but sometimes it’s the only place I can get specific supplies

[-]

MagicBez@reddit

They recently went bust but Game. Over many years I've had so many terrible experiences with them. Asking if they have something and rather than being told they didn't being adamantly told that no such thing exists. Insisting that opened games with missing components were "new". Many years ago I went in for a second hand console purchase and the manager very pushily tried to convince me that a new handheld DS was just the same but better. "Can I play this on the TV with my mates?" "Well no but...."

They even botched online orders pretty regularly.

Just weird times all round. I always preferred GameStation (until Game bought them and they became Game 2.0)

[-]

Brief-Education-8498@reddit

Harvester. I did a 2 week training course and every day we were taken to the local Harvester for lunch. After week 1 I took my own packed lunch as did a couple of others. Dismal food

[-]

vikatoyah@reddit

British Gas. Incorrect billing, impossible to talk to a human, if you ever do they don’t sort it out or record the conversation and you have to ring again and start over every time. Takes months to resolve and I have a client who went legal on them, won and they still haven’t written off the debt on their end. Client can’t find a new supplier until the debt is cleared. So now they have to claim again for losses on what they would have saved if they moved.

Barclays too. Terrible online banking, terrible customer service. I actively warn clients not to bank with them if I can influence it. So bad I’ve had clients unable to pay bills because an authorised user was randomly blocked.

[-]

Affectionate-Joke646@reddit

British Gas were extremely poor, routinely the worst customer services and highest levels of complaints. So what did they do? They took the worst elements of that and condensed it down into ineptitude in the purest form - British Gas Lite. The even spelled the name wrong. British Gas Lite are so useless, so devoid of efficiency that's it's almost impressive that they are able to trade. They have made it almost impossible to complain, their systems don't work, they have no way of interacting other than chatbot and if you manage to fight past that, the human operative in the chat will take over an hour to respond, by which time your session will time out and you get kicked out and have to return to the chatbot.

They are unequivocally the worst major business in the UK.

[-]

Remote_Bed284@reddit

Any beefeater restaurant is a no from me

[-]

hutchipoos@reddit

Nandos

[-]

FantasticWeasel@reddit

Really don't get the appeal of Nandos. The food leaves a kind of greasy aftertaste and there are plenty of taster options elsewhere.

[-]

bacon_cake@reddit

I'm still not 100% convinced that the whole Nandos thing is not just an ironic joke.

Like "Wheyy, cheeky nandos, we all love nandos" is just a sort of sarcastic nod to how rubbish it is.

[-]

hutchipoos@reddit

Exactly, I will always want something else over and above Nandos.

[-]

MajikChilli@reddit

SPAR

[-]

aerymor@reddit

Brewer's Fayre. Absolute rubbish served in filthy restaurants by generally excellent staff.

[-]

No_Atmosphere1852@reddit

I was coming here to say that. There's a Table Table near to where my Nan lives and about once a year we think of trying it out again. Miraculously, it gets busier, pricier and worse every time we visit.

Last time we went I had a ride dish, and I'm 90% certain it was half a packet of Uncle Ben's with some salad.

[-]

Ok-Salary3550@reddit

Brewer's Fayre, Table Table etc are literally just there to cater for Premier Inn customers and they don't really make many pretences otherwise.

They're getting rid of the lot soon and just changing them to be branded "Premier Inn", probably to avoid the confusion you had that they're a proper restaurant chain.

[-]

Smurry2015@reddit

Wetherspoons

[-]

quellflynn@reddit

royal mail.

specifically, the counters where you try to post stuff.

no information before the desk about what types of postage are available, no pricing, plastic clear walls everywhere absolutely Laden with posters, no hello, no smile, self serviced systems that are out of order or just don't look like they work. queues of people for 1 teller, but then 3 other staff doing stuff.

but it's the only viable choice, so stick a smile on and bear it.

[-]

Real-Strawberry-1395@reddit

Our Evri driver is fabulous, puts our parcels round the back of we’re out. However, I cannot for the life of me get hot food in a Morrisons cafe 🤷🏻‍♀️

[-]

Educational-Angle717@reddit

Cross country - god awful, overpriced, always overcrowded and terrible customer service.

[-]

lilbunnygal@reddit

Ole & Steen. Rude, slow service, they never smile.
Been avoiding the place like the plague for years.

[-]

Elegant-Ninja-8166@reddit

Greene King, my partner and I have eaten at 2 different restaurants and they have both been awful. The food was hot but looked bad and tasted awful.

[-]

PaulieMcWalnuts@reddit

Currys PC World… standing around in the brief hope that someone helps you is so archaic!!! They never have the item you went for BUT they do have a more expensive version available

[-]

Vegetable_Orchid_492@reddit

Every M&S café I have ever been in. So slow. So painfully slow.

[-]

Max_Power_332@reddit

Pizza Express. All good until you need your bill then it’s a fourteen hour wait and good luck getting someone to bring over a card machine.

[-]

Easy_Rich_4085@reddit

I have, on more than one occasion, stood up and paid at the door. They don't like the optics of people standing around waiting to pay so they usually sort you out ASAP.

[-]

Ok-Information4938@reddit

You can pay by the app at your table now.

[-]

Max_Power_332@reddit

Or you can go get a decent pizza at a reasonable price literally anywhere else!

[-]

KelpFox05@reddit

Burger King. There's a lot of people in this thread complaining about McDonald's but I've never had a problem with them. Burger King just always seems to serve dry, overdone, bland food.

CrossCountry. I have to take them for a trip I do ~4 times a year and it's fucking miserable every time. Currently fighting them to get my money back after they sent a two carriage train that was already mostly full for a very crowded station and most people couldn't get on the train, including me.

My GP surgery. Nothing to do with the NHS or anything, they're just shit.

[-]

Easy_Rich_4085@reddit

XC trains are worse than any other service by a country (hah) mile. Same experience here.

[-]

r_mutt69@reddit

Evri and a lot of other delivery services are awful if you live in a block of flats. The majority of the time your parcel is just slung on the floor in the communal areas behind the main door, sometimes outside the block by the door. Luckily the majority of my neighbours are good honest people but how does the driver know that?

[-]

Positive_Position_48@reddit

Luck of the draw.

[-]

WordsUnthought@reddit

Wetherspoons

[-]

CrazyCoffeeClub@reddit

Job Centre Plus.

[-]

jjtnc@reddit

Every service station food establishment.

[-]

ipdipdu@reddit

H&M

I love standing in a queue while one person serves and 5 workers faff with the rails, including one stood at the rail right next to tills chatting to the person serving. All 5 of the workers frequently coming up to the tills to look at something, looking at the queue then walking away, or my favourite is when they come to the till, serve one or two people then leave again despite the queue still been there. Finally get to the front only to hardly be acknowledged or even looked at.

[-]

Rich-Comfort-3948@reddit

Kwikfit

[-]

Spencer-ForHire@reddit

I'd never take my car to Kwik Fit for servicing but last year I had a slow puncture 400 miles from home on a Sunday morning. Only place open nearby was a Kwik Fit, they repaired the tyre straight away and only charged me £20. Really helpful and friendly too.

[-]

Dazz316@reddit

Exhaust fell off recently. Zip tied it to the suspension and kwikfit were the only people around me who could take my car the next day. My usual place was next day after that so in need tried kwikfit. Well, dropped it off but the kid said his bosses weren't in, he's an apprentice and there were just 2 tyre fitters in and that nobody would see me for 4 days so I'm just to leave the car.

Dropped off at my usual place and was changed, MOT'd and left the next day.

[-]

yolo_snail@reddit

I swear by my local KwikFit, I wouldn't take a car anywhere else... until the current manager leaves and it inevitably goes to shit. Although, he's the third manager since we started using them, and they've all been fantastic and honest.

We took one of the cars in as the calliper was seized. Since they were busy, and the manager knew I'd done some bits on the car before, he said to just go to Euro Car Parts, buy a new calliper and do it myself. When the car was still on the ramps, he showed me exactly how to do it. He'd even cracked off the seized bolts to make the job easier.

[-]

Hot-Investigator-376@reddit

Agree used them before very efficient !

[-]

malehumangeek@reddit

Harvester restaurants.

[-]

rachaelg666@reddit

Grind in London. The original Old Street one was good, but since their mad expansion the service is always terrible and the coffee isn’t great. I occasionally trick myself into giving it another go, only to be annoyed with myself for bothering!

[-]

gummibear853@reddit

Ryanair

[-]

JocastaH-B@reddit

Starbucks, nasty burnt bitter shit. I

[-]

cari-strat@reddit

I don't think I've ever been to KFC here without them saying, "Sorry, we haven't got any (xxx).." or screwing up my order.

Also the rudest staff I've ever met. Once got handed a bag at the drive through, opened it on the car park to find it was completely the wrong stuff. Walked back inside, said 'sorry but this isn't my order' and the guy actually snatched it off me and went 'fucks sake' and just walked off and left me there.

Several minutes later a manager notices me and asks what I'm waiting for, I explain there has been a mix up and eventually get my food, but meanwhile one of the rude guy's colleagues grasses him up and as I leave I can hear the manager and him having an absolute screaming row, in a store full of customers.

[-]

Leapimus_Maximus@reddit

Yo Sushi has been consistently crap since the pandemic.

[-]

S1nnah2@reddit

Waggamamas

[-]

OrganizationLast7570@reddit

Any thing with 'the best..." In it's name

[-]

Tuscan777@reddit

Sky

[-]

Ok-Information4938@reddit

Why? Expensive but the sports is good and reliable with good tech.

[-]

youlitmeup@reddit

KFC. Restaurant is always filthy so you can't sit inside, always twenty minutes to get your food and always something missing.

[-]

UndulatingUnderpants@reddit

Frankie and Benny's

[-]

Justboy__@reddit

Sky TV… is fucking shit!

[-]

syfimelys2@reddit

Arriva Trains Wales. Honestly, there are no words to describe the level of shit housery.

[-]

namur17056@reddit

So much so that they don’t even exist!

[-]

angvickeen@reddit

Asda- always seem to get out of stock or poor substitutes for online delivery. My local store looks terrible and is depressing to visit. They have minimal overworked staff on too.

[-]

mattamz@reddit

O2

[-]

Advanced-Fun-4252@reddit

Scottish Power.

Our new house had a prepaid key meter for the electricity, it took Scottish Power 12 months to change the meter to a standard smart meter.

[-]

Devilonmytongue@reddit

McDonald’s but I always have hope. On the other hand, Burger King is ALWAYS good. And when it isn’t I’m heartbroken.

[-]

Embarrassed_Ad1722@reddit

Definitely Evri. Absolutely horrendous service where I live.

[-]

Thestolenone@reddit

I've never had a problem with Evri, in fact I just ordered somethiung and chose Evri, cheapest and quick.

[-]

West-Cabinet-2169@reddit

McDonalds. Just shit in the UK.

[-]

PsychologicalNote612@reddit

The bar in my local theatre, they always seem shocked that people expect them to serve drinks.

Also, trains just in general. They've clearly stopped working and I don't think they even pretend now.

[-]

Exact-Reference3966@reddit

Argos

[-]

jimib974@reddit

Pizza Hut

[-]

No-Struggle-8971@reddit

Costa

[-]

atomic_mermaid@reddit

Asda

Morrisons

Virgin Media

A very specific Shell garage near me that I would literally avoid even if my car had minus petrol in it.

[-]

Popular_Working_2234@reddit

BT customer services are absolute dog shit.

[-]

Dazz316@reddit

Most consumer facing support from large companies is utter dogshit. Due to the amount of demand and cost/availability of qualified staff, it'd push their prices up tons to properly staff and train people on what you call them for. Instead you have people just asking you questions from a sheet and choose pre-answered questions and just following flow charts essentially.

Business support on the other hand can often be significantly better. You speak to trained staff who will listen to what you're saying and answer accordingly from their own knowledge and experience.

I work in IT and dread when something happens at home. My kids spilled water on our router recently and fucked it. It turned but been seemed to constantly restart. Didn't want to admit it on the phone incase i'd have to pay to replace it so just TRIED to explain the various steps I'd taken to ensure it was fucked, how it acted, what behaviours I saw with wifi, connecting to it directly with my laptop and various other stuff. Didn't matter, run through the basic questions which are pointless from what I've alreayd told you. Eventually, "oh we'll need to send an engineer on site" Please don't waste their time, just send a replacement router or at least make sure he has one. nope, didn't have one, had to wait a couple more days.

Business support, when I call them it's like talking to a colleague. Could explain the above and they'll just say "yeah, sounds like a new one is required" and they'll send one out.

[-]

Dazz316@reddit

Evri seemed to have turned themselves around, I hear few complaints and none from me anymore.

Pizza hut. It's a treat to the kids but while the quality was iffy before, it's awful now.

[-]

Next-Project-1450@reddit

Personally, I've never had a problem with Evri - and I get a lot of stuff delivered by them. From what I can gather, the problems seem to be at certain distribution centres, so maybe I'm just lucky.

One I do not trust is DPD Local. They even changed their TrustPilot page to shake off the negative reviews:

Dpd Local Reviews | Read Customer Service Reviews of dpd-local.co.uk (The old page)

Dpdlocal Online Reviews | Read Customer Service Reviews of dpdlocal-online.co.uk

And there are several others.

They frequently say they 'missed you', when CCTV shows clearly they never even tried, so you have to go the the pick up place.

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GiGGLED420@reddit

Yep it definitely depends on the distribution centre. I run a small business that uses Evri for local delivery and have sent a few hundred packages with them. Had issues with less than 10 of them.

Out of these only one was in England, all of the others were in Scotland. Seems like Evri is terrible up there.

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