We’re working on it

It seems like you are here just to tell IT professionals how much you despise them and their behavior as you see it. To be frankly honest, it's a bit of a condescending tone you're putting out while accusing the people on this thread of that very same practice. I agree that it's best to deal with the end-users with positivity, respect, and professionalism while trying to tackle the issues at hand. I also have to say that while there are definitely IT professionals with chip on their shoulder, the same goes for end-users, especially those who believe their issue at present outweighs the rest of the ticket board regardless of the situation. In both cases, it is the minority and not the majority who fall into this description. The OP is simply ranting about this, and the redditors here are commiserating with OP. The question though is; What does any of that have to do with a desire for remote work? And how is desiring remote over in-office mandates "entitlement" or rooted from a superiority complex? Why should any worker who can perform their required tasks remotely, have to be present in the office? Entitlement and superiority is arguably the driving force within corporate "leadership" that culminates toward work-in-office policies. Leaders are mentors, trainers, resource developers, and advocates of their team. Managers can either be a leader who understands the value they bring and do so as a servant, or they are merely another cog in an ill-managed machine. Most managers are the latter and are the loudest proponents for return-to-work mandates (if there is no one to physically micro-manage, what value do they bring to the table? is the mantra repeated in their own head). A leader is the manager entire teams will follow, not because they have to, because they want to. These are the ones who don't care where you work, so long as the task at hand isn't geo-dependant, just get the job done. This manager nets the best efficiencies and their team is happiest to do it. To desire working for a leader over "just a manager" isn't entitlement, it's plain common sense. To desire as a worker that you are trusted to do your job without constant interruption or overlording by others who feel they are special or unique and don't listen to what they are being told, isn't superiority, it's the ultimate goal of everyone who has a job to do.