I’m on the edge of breaking down.

Posted by Poulpixx@reddit | sysadmin | View on Reddit | 383 comments

Hello everyone, I’m here to talk about my situation because I feel like I’m going crazy. It’s causing me sleep disturbances and a lot of anxiety and stress. I know it’s part of this job, and I’m used to it (I’ve been doing this for 25 years) But this is on a whole other level. I saved a medical center from a ransomware encryption (initially as an external contractor), so they weren’t my employers at the time. I managed to restore the entire infrastructure in less than 15 days (several hundred devices and around 50 servers). Later on, the company I was working for got acquired, and things didn’t go well, so I joined the medical center to set up and manage the IT department internally as the Head of IT. I had a very good understanding of the medical field and the sometimes tense relationships you can encounter there (a lot of people under pressure). We handle all projects from A to Z and have an average problem resolution time of 20 to 30 minutes (average over 3 years). We’re highly responsive when it comes to completing projects. Our work is appreciated for its speed and reliability. We never let up and never give up. Personally, I work continuously, starting an hour early every morning (I’ve always worked this way for the past 25 years), and I also work many nights and weekends—even though none of that is in my contract—out of professional dedication and to avoid disrupting daytime operations. Never. That’s one of my core principles. With the majority of the higher-ups, everything goes very well, but with a handful of them, we’re treated like doormats In a cyclical manner (not every day).: I’ve had several “clashes” with some of them (usually the same ones) over the past 3 years, and I’ve escalated the issues several times, not because I was holding a grudge or anything, but to improve our own work quality and, most importantly, our mental well-being. Because working overtime, nights, managing the entire core infrastructure (there are only two of us), and then facing harsh or even humiliating remarks or demands the following day became unbearable. In the last confrontation I had (always from a doctor towards me, never the other way around), one of the managers (with whom I’ve never had any issues) came to see me and told me he had heard reports suggesting that apparently I had disrespected some doctors. These doctors, in the presence of HR, wanted to meet with me so I could “reaffirm my respect towards doctors” (since this point is mentioned in our contract). This was something I had never encountered in 25 years of career, and for me, it’s implicit (of course, you have to respect your employer). I was literally in complete disbelief. It hit me like a ton of bricks because it’s the exact opposite of what’s happening, and I was completely confused. My response was to say that I refuse to attend a meeting to rephrase a concept of respect towards these doctors, when in reality, the disrespect is directed at me. I added that if that were to happen, I would start looking for another job because it’s neither fair nor justified. I also asked him what the point would have been for me to escalate abusive behaviors towards me multiple times if I had been the one disrespecting anyone? I’m in a situation where they’ve managed to make me lose my passion for my job (a job I love) in less than 3 years. I also feel completely devastated and have a total lack of understanding of human nature. Right now, all I want to do is walk out the door. A part of me is telling me not to do it (for the sake of the IT infrastructure), but I’m exhausted by the behavior of some of them. Being publicly criticized was the last straw. What would you do in my place? Is this normal? Am I crazy? I’m not from a medical background originally, is it the same elsewhere? I feel alone and misunderstood, surrounded by people who clearly appreciate the results of my work but show me no professional or human consideration. Thank you for your feedback.