Are people being rude with the phrase ,"We are not a charity..."?
Posted by CherryFlavorPercocet@reddit | AskUK | View on Reddit | 369 comments
So we bought the English Heritage membership when we found it was $30 more than Stonehedge family pass. I was told to ask if we go places to ask if they have discounts being members and the response is usually the same ,"We are not a charity." A couple times have been hasty dismissals.
Now in America if someone says ,"We aren't a charity" it means ,"Fuck off. We aren't giving out free stuff."
Is there some sort of charity network from accepting discounts or am I being told to fuck off.
We are having a great time exploring the UK. I was just curious if the phrasing is the same.
doodles2019@reddit
Yeah it does mean that.
Regards your membership, you ought to have been sent a book which details all the associated sites which offer a discount (or sometimes free). It’s a small list and from my experience it’s smaller year on year. If you’ve just signed up as you’re on hols in the UK and won’t get the book sent to you, you should be able to find the list online on their website rather than just asking every place you turn up at.
heyzooschristos@reddit
But English Heritage IS a charity
Tim-Sanchez@reddit
It's the places OP turns up at that are saying that. For example, OP turns up at a museum asking if they get discounted access with an English Heritage membership, and they're being told no, we're not a charity.
That said, I imagine most places you'd try to use an English Heritage membership would also be charities...
Inoffensive_Comments@reddit
“Do I get a discount? I’m an English Heritage member!”
“Ma’am, this is a Halfords, we sell tyres and other car stuff.”
agooddoggyyouare@reddit
I get a discount at Halfords for being a member of PaddleUK (formerly British Canoeing)
nikabrik@reddit
Go Outdoors will give you a discount for a wide range of things, Scouts, NHS, if your Uncle is called Clive etc.
Zealousideal-Zone115@reddit
EH membership gets you discounts on limestone flooring. If you use Halfords a lot join Boundless.
CherryFlavorPercocet@reddit (OP)
alex8339@reddit
There are some Wendy's in the UK. I would pay to see this in real life.
Eastern-Professor874@reddit
😂
Candid_Jellyfish_240@reddit
Likely, OP is asking for either entry at non-English Heritage sites (such as National Trust, a completely separate entity/membership managing totally different historical sites) or asking for membership discounts. I do have an English Heritage membership (we travel to the UK frequently) and the membership discount (such as at gift shops) is 10% but only after Year 2 renewal of membership. Also, some sites are entirely separate and run by private owners (ie, Castle Howard). English Heritage used to offer a tourist/visitor membership for either 9 or 14 days (years ago), but no longer. Unfortunately, it's nearly impossible to renew online from the US as the form's state field isn't mandatory (and was hard populated to AL---can't change it) as UK doesn't have states, ensuring that your zip code and state wouldn't match your credit card info. (I even emailed them and finally just renewed in person.) Regardless, I'm not sure anyone at any of the sites I've visited have ever said "We're not a charity", but yes, it's a bit unwelcoming if so. Weird. I love English Heritage and I'm constantly amazed at how wonderful the sites are (while thinking no way would all Americans treat similar places with such respect---hell, people tag billion year old rocks in our National Parks! Imagine the damage they'd do to a 2,000 yo Roman site 🙄). (Tourons.) Just back from the UK 🇬🇧, can't wait to visit again soon!
CandidLiterature@reddit
That’s funny, I get free entry to English Heritage sites with my work and we get 15% discount. Pretty funny they give worse discounts to their properly paying members.
They are a really varied collection of sites. Good membership for people who like going for a walk with some point of interest in the middle. If I’d paid £15 to go into lots of these places I’d be pretty angry. But I do use it a lot.
I’d never go asking random places though. If it’s English Heritage it says in their signs… or I’ll have gone there having seen it in their online directory. I imagine they have people whining all day about paying to get in and assume OP is the same.
gnorrn@reddit
Can confirm; here's its annual report from the Charity Commission
RetiredFromIT@reddit
This page has a decent search function. Enter where you are, and it will tell you what is close that has an English Heritage concession.
https://www.english-heritage.org.uk/visit/
Emotional-Shallot674@reddit
English Heritage is a charity, but it's member buildings are not necessarily. Some are privately owned, many are still lived in. Alternatively Historic England is a charity that owns/maintains all of it's buildings so they are all part of the charity. Bit crap that English Heritage buildings don't even offer discount though. I saw an advert for English Heritage the other day and looked into how it's different to Historic England 🤣
RetiredFromIT@reddit
Either you or I are misunderstanding the original post - either is possible.
I took OP to mean they had joined EH without knowing exactly what places are covered by the EH membership. So they have been asking at places they visit (because they were told to), but places that are not part of EH have given them a curt answer.
That's what I understood anyway.
Candid_Jellyfish_240@reddit
I agree, it's not clear. But a quick look at EH's website would clue them in... AND when they joined (bought the family membership) they should have received a book/catalog of sites, membership cards and parking decals. And a pamphlet explaining membership. And future discounts...
happyhippohats@reddit
I think they send the book to you in the post
Candid_Jellyfish_240@reddit
I've had some mailed, but I also had to just renew in person and they handed me one. Idk, YMMV.
Candid_Jellyfish_240@reddit
Slightly confused as to whether this ask is about entry (free with membership) to over 400 sites OR just a merchandise discount? All of which should have been explained when signing up (and available on website): after first renewal, you'll get 10%. And English Heritage IS listed as a charity. So I'm thinking the places OP is getting the "We're not a charity" spiel are just being literal: they're not affiliated with English Heritage, a charity.
elhazelenby@reddit
There's a leaflet they give you at English heritage sites with all the membership lists on whenever I've been to a few, they've been really lovely.
Every-Duck2526@reddit
Good point it's frustrating when benefits keep shrinking but hopefully, you still get same good deals.
PerkeNdencen@reddit
We're both:
- Notoriously bad at customer service
- Insanely passive aggressive
This was where these two very alienating things about British culture (particularly to Americans) collided: you were being told to fuck off. They probably weren't personally annoyed; after all, they get paid the same whatever.
trixiefirecrackerr@reddit
Have I understood correctly - is OP asking everywhere you visit if they’ll let them in for free because they have English Heritage membership? lol no wonder they’re getting this response.
Scared-Condition7369@reddit
English Heritage is a charity.
R3ddit300@reddit
Entirely depends on the tone in which they said it. Could just be an explanation, or could be a big 'fuck off'.
CherryFlavorPercocet@reddit (OP)
First place the guy was really rushed but there was no one else at any counter and no one in there and was about $74 for the family to go in but this was not planned so I thought I'd ask if they had a discount and he just threw an arm up in frustration and said ,"We are not a charity!"
Another woman when I asked looked at me, tilted her head and with a smile said ,"oooh we aren't a charity."
It was the head tilt that made me squint my eyes -.- and try to see if she was annoyed or not
AbjectPlankton@reddit
What kind of establishment was it? Are you in the UK on holiday? Your post and comments use $ instead of £, which leads me to think you're not local and might be missing some kind of context that is obvious to brits
CherryFlavorPercocet@reddit (OP)
Sorry yes. I'm visiting from America and I adjusted my prices in $.
Its starting to sound like you do have the expression but also it may be a canned response to the question
Immediate_Fly830@reddit
So you're in the UK, paid in £, and are asking on a UK sub, but still converting and quoting $ prices.
Why?
Medicivich@reddit
As an America, I cannot readily find the £ symbol while typing. I do not use it enough to know how to find int on the keyboard, especially if I am on my phone or ipad.
I copied and pasted the £ symbol from your post in this comment.
It is easier for me to hit Shift 4 for the $ sign rather than trying to figure out how to use the £ symbol. I suspect the OP is the same.
Tor-Pedo@reddit
You seriously copy and pasted?
¥$€ three currencies I do not use, took around 2 seconds to find and type.
NuevaAlmaPerdida@reddit
Thing is, they said they are «adjusting» pricings. How is it easier to go to google and type the prices there to get the new amount than just looking for the £ symbol itself? (Or, you know, just writing «pounds»?)
thatdudetom@reddit
Because this is the internet and the internet is American, and everyone here uses freedom bucks here, duuuuh…
dprophet32@reddit
Because they're American. Calm down
IR2Freely@reddit
This is a local sub for local people!
emilybuckshot@reddit
... The greater good?
thesaharadesert@reddit
We’ll have no trouble here
colei_canis@reddit
You lied to me, there is a Swansea!
Hatanta@reddit
Poofter, eh?
This_Rom_Bites@reddit
I can I can't!
4500x@reddit
WE DIDN’T BURN HIM
ClassroomLumpy5691@reddit
LON...DON
Hellolaoshi@reddit
Calm down.
Queen_bee85@reddit
I would give you an award if I wasn’t poor but this made me snort
LOTDT@reddit
If you were discussing prices in the US with an American would you use dollars or convert it back into pounds?
C1t1zen_Erased@reddit
77 pence bills y'all
dprophet32@reddit
What I would do doesn't make it the only right way or mean it's worth telling them off for when you can still perfectly understand them
LOTDT@reddit
No one is telling anyone off, just asking why? Since it seems like an odd thing to do.
C2H5OHNightSwimming@reddit
I always used to wonder why my Irish uncles would refer to pound values as "x euro" when visiting the UK. Then I moved to Europe and catch myself all the time stating costs as "x pounds" when it's actually euro. Funnily enough people often accidentally default to the habit of a lifetime, it's pretty common
Glittering-Sink9930@reddit
I have a couple of friends who do it. I find it incredibly strange.
Throbbie-Williams@reddit
It's the exact opposite of strange, it's the only way to know how much things ate actually costing you
Glittering-Sink9930@reddit
How does referring to "5 euros" as "5 pounds" help know how much things cost?
Throbbie-Williams@reddit
I assume you use £ day to day.
If you go to the USA everything is in $
You don't know what $20 means to you unless you think (whether in your head or out loud) this is £x
Glittering-Sink9930@reddit
That is not what we're talking about.
We're talking about someone referring to $20 as £20.
Throbbie-Williams@reddit
This was the context
They are converting to their currency to see how much it would cost in $
Glittering-Sink9930@reddit
Are you new to Reddit? That's not the context.
PlasticNo1274@reddit
no they're actually doing a rough conversion in their head. they're referring to 5€ as £4 or £4.20, so they know how much it is and can compare it to stuff at home
Glittering-Sink9930@reddit
Read it again.
TookMeHours@reddit
Incredibly strange? It’s just a habit mate.
Frodo34x@reddit
My wife and I have spent every possible moment talking with each other for at least 4 years (she's American) and she still does the "Yeah it's only five dollars. Five pounds. Ugh, no, that sounds weird to me, pounds are weight. Five quid" all the time.
Hellolaoshi@reddit
My grannie used to say that 10 p was two bob= 2 shillings. I then wandered how 2 bob + 5 pence could equate to 2 shillings and sixpence!
OnceIWasStraight@reddit
If they had said pounds they would have had to pay a tariff maybe, 🤷♀️
PoundshopGiamatti@reddit
In fact, looking at your post history, I see that the last five or six comments you've made are all you aggressively questioning other people about comments they've made.
You might want to improve, as a person.
PassiveTheme@reddit
If they're paying with a card, they might be seeing the transactions going out in dollars. Doesn't matter if the prices are in pounds if what they're spending and seeing leave their accounts are in dollars.
WeRW2020@reddit
American exceptionalism. They do it all the time.
twonaq@reddit
Because they’re from America and America is the centre of the world. Why wouldn’t you convert pounds to dollars?
feetflatontheground@reddit
The $ sign is easier to find than the £ one.
ShrinkToasted@reddit
they're next to each other
AffectionateFig9277@reddit
You do realise people in the UK just speak English, right? The same English you speak?
UncleSnowstorm@reddit
Oh I don't know about that. Americans refer to main courses as "entrees" and would call pieces of penne and fusilli "noodles". They have their "fanny" on the back and freak out of you "smoke a fag".
They definitely don't speak the same English as I do.
AffectionateFig9277@reddit
That clearly is incomprehensible to you, isnt it?
UncleSnowstorm@reddit
You mean how entrée, aka "entrance", aka "starter" can be used to mean a main course?
Incomprehensible isn't the first word I'd use, but it fits.
supaikuakuma@reddit
Lol of course they take a French word (Entree) and change the meaning.
Aggravating_Aide_561@reddit
To be fair to OP their keyboard likely does not have the pound symbol. Im american that lives in the UK now and my phone only has the $ sign. I should go into my settings and change that but you can't really expect someone on holiday to do that. I do find it hilarious that ops just going into random stores and asking for a discount because of their membership though.
happyhippohats@reddit
The Lost Gardens of Heligan isn't really a 'random store' lol
Ginger_Tea@reddit
Funnily enough, to get $, I have to hit page 2 of the symbols page.
I can understand saying "my keyboard doesn't have the symbol, so I'm using $ instead apologies for the confusion."
I can also get €¥₩ from the same. Anything else other than £ and I'm screwed.
I got a Bluetooth keyboard from Poundland but it's printed for USA layouts, but set to give pound instead of pound aka hashtag. I just need to tippex @ into the correct part of the keyboard because it and a few other symbols have been moved in UK QWERTY.
But b&m sell a similar that claims to be UK layout. In other words, just a different key print.
MonsieurJag@reddit
Can you long-press the £ symbol? It has other currencies under there on my phone (including a ₽ whatever that is? 🤔)
Ginger_Tea@reddit
Yes, I too have that mysterious P, which Google tells me is Russian.
I've had my phone glitch as I type and I end up with a random letter with an umlaut, I have less need to long hold as English isn't big on those.
But sometimes an interesting letter shows up.
‽ I now have access to the interrobang by long holding the question mark. I will forget in an hour no doubt.
spidertattootim@reddit
I'm not sure how it works on iOS but if you're on Android you should be able to access other currency symbols easily by long-pressing on the $ key.
At least, I can access the $ symbol by long-pressing the £ key on mine.
AffectionateFig9277@reddit
I really wasnt talking about the signs lol it was more about "oh it seems you have the same phrase we do???"
Aggravating_Aide_561@reddit
Well thats even more silly. Of course the US and UK have different phrases. Being from the UK you should understand that the regional differences in dialect/ slang is very pronounced in the UK. I mean just look at all the different names for a sandwich.
DiplotaxisDigits@reddit
This is a fair response. I was honestly confused why someone would come to an explicitly UK sub and decide to translate from £ to $ as it it would be clearer to us
Djinjja-Ninja@reddit
Britain and America Are Two Nations Divided by a Common Language.
Ballsackavatar@reddit
Oscar Wilde or Mike Skinner?
snarkycrumpet@reddit
haha. Louise Woodward can explain how different the languages are for you
AffectionateFig9277@reddit
Yeah people really struggle to understand each other between the UK and America. Yep. Really difficult. Mutually unintelligible.
peach_clouds@reddit
I mean we each definitely have different phrases and sayings the other country doesn’t have/use, so it’s a valid question in general.
wildOldcheesecake@reddit
Well their insistence that the phrase is a strange response when it isn’t strange to a Brit suggests that they view their American English as superior. Typical American.
Successful_Fish4662@reddit
OP wasn’t suggesting American English was superior. Jesus.
wildOldcheesecake@reddit
I didn’t say they suggested it per se. It suggests.
peach_clouds@reddit
Or it suggests they don’t realise it’s not a strange response for us because they don’t typically hang around with us brits? Christ, not everything is a dig at us
peachesnplumsmf@reddit
So we are countries divided by a common language, lot of stuff we mean and do very differently with completely different cultures but we keep thinking we are the same because English.
Fun thing, actually very sad and terrible, happened during the wars! UK battalion surrounded and very much under fire and dying. US ask them what the situation is and the British respond "Getting a little sticky!" Which for us is the sort of posh polite officer way of going shits fucked we're dying! But they heard that and assumed that meant minor difficulties and didn't send aid.
Shallowground01@reddit
Wow that is such a tragic and also great fact. Thanks for sharing it!
peachesnplumsmf@reddit
No problem! Obviously very sad but do find it an interesting example of how different words can be over here vs there, culturally far more different than we tend to remember. Also this is used as an example on the Wikipedia for the term Understatement.
AnSteall@reddit
Louise Woodward case - Wikipedia
A different meaning of the same phrase can pretty much land you in hot water but yeah, "same English".
AbjectPlankton@reddit
It sounds like a reasonable place to ask that question. I would assume the response is because most cultural places like stately homes/gardens/museums ARE actually charities, so they were telling you that particular attraction is actually for-profit, hence why they don't offer discounts that you might expect if they were a charity.
CherryFlavorPercocet@reddit (OP)
It's such a canned response that's what I have been thinking.
At the same time if I ran a garden and someone said ,"Any discounts for x membership." I would say ,"Sorry we aren't affiliated" or "We do not offer discounts for that."
"We aren't a charity" is such a strange response and what's funny is it's verbatim at each place.
femalefred@reddit
What they heard was "are you part of English heritage?" and they replied with a slightly more comprehensive "no" that also included "and we're not a charity either". They may have been surprised by the question as English heritage sites are generally pretty clearly signed as such.
happyhippohats@reddit
English Heritage is a charity, as is National Trust so it's probably just their standard blanket response
femalefred@reddit
Yes, that was basically my point - they're saying "we're not affiliated with a charity, nor are we a charity ourselves"
happyhippohats@reddit
English Heritage and National Trust are charity organisations so it may just be literal, that they are privately owned not run by a charity.
Specific-Map3010@reddit
What you've done is the equivalent of taking your National Parks and Federal Recreation Lands Pass to the Aquarium of the Pacific and asking if it gets you in for free.
The guy was a bit rude imo, but it's a pretty wild request.
Phantasmal@reddit
Tbf, if you did do that, they would probably just nicely explain that they aren't part of the Parks. They certainly wouldn't be rude or dismissive. That would be unprofessional.
Specific-Map3010@reddit
Absolutely - but this is the British customer service sector we're talking about... Hell, it's the independent British heritage site customer service sector!
Having worked in the heritage sector for twenty years, it's a miracle more of these places don't get in big shit for the stuff they do to visitors. I consulted for a historic home on why they had so few minority visitors despite being in a diverse area, it turns out the volunteers on the front desk liked to make racist jokes at the expense of anyone non-white asking to buy a ticket. Shocker that they didn't come in... (the volunteers themselves always reported that they were put off by the price.)
I think I'm just jaded by decades of dealing with so much worse in the sector! Yes, that guy was a prick.
(I work at a national museum now, where standards are world class and we're proud to employ and host people of many backgrounds and identities. I'm slowly recovering.)
Downdownbytheriver@reddit
In the U.K. there’s a lot of fraud with fake charities so businesses like to be very clear that “we are not a charity”.
It’s illegal to even appear as though you may be a charity if you aren’t a registered charity over here.
A lot of USA “awareness for X disease” charities would not be legal in the U.K. as they don’t pass enough of the money into their cause.
RositaZetaJones@reddit
I would just look on the English Heritage site for the list of places. tThere’s not loads Cornwall, but one I think is Tintagel Castle?
Razumnyy@reddit
Sometimes if a place like that is actually a charity you buy the membership using gift aid, and if you are a higher rate tax payer you can claim back a percentage of the donation. They could have been referring to something like this. Though I don’t think they would have been acting frustrated if so.
AbjectPlankton@reddit
Yeah that makes sense. The UK doesn't have the same attitude to customer service as the US, so staff might not be as smooth at handling questions as you're used to.
You could check online in advance if it feels uncomfortable. Hope you enjoy the rest of your trip
Colly_Mac@reddit
Nah, I don't think so. 'We are not a charity' very much means 'why would you expect us to give something away for free'. It's a definite and deliberate rebuff. Maybe reasonably gently meant - sure - but they're not just telling them they're not a charity because they think it's interesting/useful context for OP.
jennywrensings@reddit
I’d argue its the other way around, most places have concessions or family tickets even if they are for profit.
GoGoRoloPolo@reddit
Then you ask "what's the best price for X adults and X children?" not "gib discount".
No_Masterpiece_3897@reddit
And the staff are going to hear that line or it's equivalent of gib discount upteen times a day. A lot of those people will be trying it on, or give the staff- who may actually be unpaid volunteers grief when told no gently. At one point the response will stop being polite, especially if that person has already annoyed them.
It's not hard to bring up the website on your phone, or the membership page before you go, or look for signage when you are there, and the trust tell you where you can go on your membership so really you shouldn't need to ask the question.
GoGoRoloPolo@reddit
Asking the best price for your group isn't the same as asking for a discount. It's asking the person who sells tickets all day long which is the best value ticket option they offer that covers your group because it can sometimes be difficult to work it out for yourself in places where the ticketing is needlessly complicated.
capnpan@reddit
I don't understand why you'd ask for a discount at the Lost Gardens of Heligan. It may not be a charity, but it's also not an English Heritage site. They do discount for a family ticket so it sounds like you would already have got that discount. We don't really do haggling here, and you may sound like you're trying to start that, hence the curt response. It's also possible that a lot of visitors are being told the same thing, and the people at the front desk are hearing that 50 times an hour and are sick of it.
Ana_Phases@reddit
Yeah, a lot of places in the South West are privately owned, so not in the English Heritage ecosystem. If you return, a National Trust membership would be more useful, especially around Devon and Cornwall. It’d offset parking charges and that alone would pay for the subscription.
FlagVenueIslander@reddit
Bloody hell, £28 quid for one person to visit a garden?! 🤯
Downdownbytheriver@reddit
Right, basically if you don’t see an “English Heritage” or “National Trust” logo all over their website and signs then it’s a private business.
This is very similar to a Brit in the USA not understanding that you tip at a bar but not at McDonald’s.
I say fair play to you mate for asking, I’m sorry you’re getting a roasting here.
Voidarooni@reddit
Some historical properties in the UK, particularly archaeological sites like Stone Henge, are owned and managed by English Heritage - an English Heritage membership card gets you free admission to these properties.
Some historical properties, particularly stately homes, are owned and managed by the National Trust - a National Trust membership card gets you free admission to these properties.
Other historical places - like the Lost Gardens of Heligan - are privately owned and managed. An English Heritage or National Trust membership will not get you any sort of discount to privately-owned properties.
You can very easily Google ahead of time whether the place you are visiting is owned by English Heritage. If it’s not, you’re not going to get any sort of discount.
newfor2023@reddit
And if you are in Cornwall as it sounds like there's fuck all either covers.
Voidarooni@reddit
Yes, there’s Tintagel for English Heritage and Lanhydrock for the NT, but that’s about it.
Agent_47H@reddit
Also St Michael's Mount is on the National Trust. Also if I recall, if you buy the Eden Project annual membership of £56.50, you can visit Lost Gardens of Heligan, Lappa Valley Railway and Minack Theatre for free during January and November.
Few_Ad7164@reddit
Do you have to be a local for this offer, do you know please? Or can anyone access these rates?
Agent_47H@reddit
If you are talking of the Eden Annual pass, then no. You can buy the membership online. They also used to partner up with Tesco club card and you previously could get the annual cost reduced if you used certain amount of clubcard points, but I don't know if that is still the case.
MidnightSuspicious71@reddit
Cotehele is also NT
Far-Presentation6307@reddit
Devon and Cornwall are great for National Trust, there are tons of places, not to mention free parking in all the.popular Cornish beaches. Trellissik, Lanhydrock, Cotehele, St Michaels mount, Glendurgan, Antony house, Godolphin, Trerice, and probably a few I've missed. Devon has even more.
Silent-Detail4419@reddit
Lundy is National Trust (or at least it used to be).
Far-Presentation6307@reddit
Lundy is NT, but it's in Devon, I only listed Cornish ones, we'd be here all day if we list all the Devon ones!
Pigrescuer@reddit
Falmouth castle is EH and a pretty good visit! Also that other castle near Exeter (presumably they can leave Cornwall)
A lot of EH places in the SW are free as theyre ruins
newfor2023@reddit
Yeh my mum uses it loads but she's off all over the place wild caravaning. After we had both from various relatives it was like hmm well not great really around here unless you go to specific car parks a lot.
mordhoshogh@reddit
A lot of the beaches that aren’t council owned are NT which means you get free parking at them. When I lived there I saved a fortune in summer having an NT membership
newfor2023@reddit
Oh yeh I did say that elsewhere somewhere, if you are near some specific beaches then yes it's great. If in Newquay then Crantock is NT and fantastic. Used to go there loads when I lived there but it's all council nearby so a push to make it worth the money.
fsjvyf1345@reddit
You do get discounts at other places with membership. Albeit not loads.
For example in Cornwall Bodmin jail and Pencarrow house both offer discounts.
Glastonbury abbey is also a partner if you drive by on your way back.
Fowl_Eye@reddit
Why did you convert pounds to dollars when you could just said how many pounds it was?
iamabigtree@reddit
We do have the expression. And using dollars when talking about prices in the UK is frickin weird
Froomian@reddit
Ah, you were in Cornwall. I find I don't get people down there and I'm English! There's some kind of social disconnect. I understand your confusion! People would often say things to me that I didn't get when I lived there. And the customer service is pretty terrible there too. I had somebody refuse to sell me a coffee because they were closing in 45 minutes.
spidertattootim@reddit
I grew up in Cornwall and even now, going back 20 years later, in customer service the attitude to anyone they don't know (not even tourists, just anyone) is quite often mild resentment and hostility.
Colly_Mac@reddit
Nah - look at the number of people who have upvoted the first response. It is meant as a way of telling you you shouldn't expect a discount/something for free, and that they think it's unreasonable of you to ask.
Maybe said reasonably gently - but the undertone is clear.
jake_burger@reddit
I think if you asked “do you have a price for members as part of a scheme?” And they said “we are not a charity” then they misunderstood what you meant.
That response to me would only make sense if you asked “can I have a discount for no reason”.
Anyways I think you shouldn’t dwell on it too much, probably just crossed wires.
PassionFruitJam@reddit
Did you ask 'is there any discount for English Heritage members' or just 'do you have any discounts'? Because the first question I'd expect would receive the response of either 'yes' or 'no' and the second framing would possibly receive the response you mentioned.
possumcounty@reddit
You’d need to specify. “Do you have a discount for English Heritage members?” is different to “do you have any discounts?” - if someone asked me for a discount just because, I’d probably be politely telling them to eff off in corporate-friendly terms too.
CherryFlavorPercocet@reddit (OP)
That is exactly how I said it
SkipMapudding@reddit
Why are you asking for discount?
REKABMIT19@reddit
Because English Heritage say and you can get discounts for entrance to lots of non English Heritage places with this membership. Just don't ask Tower of London, Buckingham Palace, Hever Castle, Leeds Castle, Hampton Court, Madame Tussauds.etc.
SkipMapudding@reddit
That’s interesting. Didn’t know you could do that.
REKABMIT19@reddit
Well you can ask and be treated like a free loading fool, it that's what you mean by "do that" . But 15% off of royal parks and palaces, Cutty Sark Royal Observatory. Blenheim Palace is 20% the people on the front desks are often very secretive about such discounts.
Specialist-Web7854@reddit
Both of these people sound like arseholes who need some customer service training. I say this as someone who’s worked the desk in several museums, galleries and heritage organisations over the years. We regularly got asked if we gave discounts for this or that, and the response would be, ‘sorry we’re not part of that scheme, but we do have our own membership scheme if you’re interested’. I’m also the sort of person who will ask if I get a discount with one of my many memberships because I can never remember what gets what, and I have never had such a crappy response.
GreenGloves-12@reddit
Customer service in the UK is not very good in general. I agree with your comment - I used to work in museums and would answer in a similar way to what you've posted.
Paracosm26@reddit
My experience of customer service recently has either been told the polite equivalent of fuck off, or having someone being too nice to me I feel like cringing slightly, but I'd prefer someone being too nice to me than being told the equivalent of fuck off.
ThatNastyWoman@reddit
I do believe that I would go full stratosphere Karen if someone told me they weren't a charity. Full spectrum Let Me Have A Full List Of The Members Of The Board PLUS Your Manager type of Karen.
Telling me off for expecting charity would certainly cement my memory in their brains forever.
Spoffin1@reddit
I can just *hear* that woman's voice from your description and you should know she was being *exceptionally* patronising.
i think the equivalent in an American register is maybe an older southern lady saying "well bless your heart..." but im not even sure that hits hard enough?
schwillton@reddit
Gonna be honest it sounds like you’re being annoying and they’re telling you to either knock it off or fuck off
Curryflurryhurry@reddit
Why is it annoying? He’s on holiday, how is he supposed to know if English Heritage gets you a discount at Barchester Castle or not?
Alarmed-Cheetah-1221@reddit
By checking the website they bought the membership from
???
Candid_Jellyfish_240@reddit
Ding, ding, ding!
Healthy_Brain5354@reddit
If you hate customer service don’t work in customer service
volunteerplumber@reddit
Probably a misunderstanding? They might have just thought you're asking for a random discount. If it were me I'd be more specific like, "Sorry to ask but I have an English Heritage membership. Do you offer a discount for members?"
DistinctlyIrish@reddit
I'm so certain that this is the problem I feel it in my bones. People really do seem to struggle with being specific and clear in their communication, I think because most people aren't thinking about Theory of Mind and forget that other people aren't psychic and can only pick up context from cues you communicate to them either verbally or physically. There's no way for them to know you're referencing the English Heritage membership discount unless you say that outright or worst case scenario you're holding out a card with the English Heritage membership info on it and making an obvious glance towards it so they know you're connecting the question about discounts to the presence of the card.
pm_me_your_amphibian@reddit
They charged you dollars?
MeRedditGood@reddit
It's possible they misspoke, but a lot of EPOS will detect a foreign card and it'll prompt whether you want to be charged in local or domestic currency (it's a lottery as to whether or not you get a favourable exchange rate picking either, in circumstances where it's happened to me, I've always panicked and picked one without forethought)
TheRealGriff@reddit
What kind of places are you asking for a discount? It does sound like a fuck off at least from the first guy.
Killielad89@reddit
Sainsburys
_Loco-motive_@reddit
It's the quickest way to make people aware that they are a business and need to make money without any follow up questions, it just comes off as being short and blunt. The head tilt was probably a condescending addition from the lady, which for some reason it's common for some women in the UK seem to think they're entitled to talk to other people like dirt when it suits them.
Skitteringscamper@reddit
America is rife with that too. It isn't a Brit thing. It's a woman thing.
Toninho7@reddit
Yeah, but OP is American so they will no doubt take everything at face value. Like a British toddler.
AskUK-ModTeam@reddit
Don't be a dick to each other, or other subreddits, places, or people.
Don't be a dick to each other, or other subreddits, places, or people. AskUK contains a variety of ages, experiences, and backgrounds - consider not everyone is operating on the same level or background as you. Listen to others before you respond, and be courteous when doing so.
CherryFlavorPercocet@reddit (OP)
I find it more funny than rude. You all are too nice lol.
pm_me_your_amphibian@reddit
Very much proving the point!
Hope you’re having a lovely time (and I do mean that)
Loose_Student_6247@reddit
Oh you sweet innocent little yank.
wildOldcheesecake@reddit
Oh dear
AllHailTheHypnoTurd@reddit
haha only to your face, mate
original_oli@reddit
Back off, mate. Our toddlers can usually be trusted to know right from wrong. The White House's occupant suggests our cousins across the pond can't.
jpepsred@reddit
“We are not a charity” is rude. A polite person just says no to a polite question.
StephaneCam@reddit
I think they’re just explaining why they can’t accept the EH membership. EH is a charity, and their membership pass only offers access to properties that they run. If you’re trying to use it elsewhere, the staff are probably just telling you they’re not run by the EH and so have to charge for entry, because they are not part of a charity that provides funding.
shelleypiper@reddit
I agree, I'm surprised more people here aren't saying that these places are saying no they're privately run and not part of a charity (like English Heritage).
gigglesmcsdinosaur@reddit
The odd thing about that is English Heritage is a charity
doodles2019@reddit
Yes but these people are going to other places with their EH cards and asking if there is a discount. Like if you went to Primark with your Tesco Clubcard
CherryFlavorPercocet@reddit (OP)
The staff that set us up said to always ask (besides at Tesco) to ask if a discount was available
Worfs-forehead@reddit
Yea the "not at Tesco's" comment is called sarcasm because obviously they wouldn't accept an English heritage discount. Use the English heritage website to find out where you can use the discount which will likely be other places of national heritage.
pineapplesaltwaffles@reddit
Did you specifically ask if they offer EH membership discounts? Or did you just ask for a discount?
CherryFlavorPercocet@reddit (OP)
I approached the counter and asked ,"Do English Heritage members get discounts for the Garden?"
llijilliil@reddit
Sounds to me that you going around and randomly asking if there is money off is going to annoy the staff.
Sure the person WHO SOLD YOU THE MEMBERSHIP might have been happy to exaggerate and imply that there are loads of places offering discount, but that's a sales technique.
Same with THE PERSON WHO TOOK YOUR MONEY will be happy for you to go around pushing the idea that those companies should offer discount to their membership.
But the reality should be they give you a list of places THEY'VE arranaged discount with and then YOU review that list and use it or not.
Slyspy006@reddit
In fact there are a number of non-EH locations that do offer a discount to EH members. But for some reason the OP hasn't bothered to check on the internet before heading off on their day trips.
llijilliil@reddit
That's fine, I'm not saying they don't exist, merely that its annoying for every random location to be asked for discount instead of OP doing the work and planning ahead.
Ybuzz@reddit
I mean you don't always plan ahead though? Surely on holiday you just go for a walk or a drive sometimes and end up at a tourist attraction?
Seems perfectly reasonable to not know, and to ask. I'm not sure why anyone would get shirty at a tourist asking a reasonable question about an unfamiliar tourist attraction?
It's easy enough to say "No, sorry!" Or "actually that's only if you prebook" .
llijilliil@reddit
Bloody hell you just aren't getting it. Instead of begging or bugging 20 places and MAYBE stumbling onto 1 that does offer them discount, perhaps they should avoid bothering people by checking a website or list for themselves.
infieldcookie@reddit
And I’m pretty sure for at least some of these you have to call to book for the discount/can’t use it on days like public holidays.
abcdefgh42@reddit
OPs question sounds perfectly reasonable to me.
English Heritage has a decent list of partners with discounts available and when visiting sites I don't always find it very obvious which are owned/run by which organizations.
From their website "Discounted Partner Attractions: Free or discounted entry to hundreds of attractions across England, and free or half-price admission to historic places cared for by Cadw, Historic Scotland, OPW, Manx National Heritage, and Heritage New Zealand.
Enjoy half price admission during your first year - and free entry after your first renewal - to historic places protected by Cadw. "
Alarmed-Cheetah-1221@reddit
Sure, if they'd made any effort to find out for themselves before wasting someone else's time.
pullingteeths@reddit
It wouldn't cost any more of their time to just answer the question instead of being a rude cunt about it
getstabbed@reddit
They have a full list on their website though, how hard is it to look on there before visiting a location to see if you get a discount?
wildOldcheesecake@reddit
This just gets worse as I continue to read on
No_Atmosphere8146@reddit
Yeah, stop doing that. Unless you have specifically paid for a membership that specifically gives a discount, asking for a discount just for showing up is pushy and entitled.
MunkeeseeMonkeydoo@reddit
No it's not. If you don't know then you ask politely and expect a polite reply.
Alarmed-Cheetah-1221@reddit
It is entitled. And very typically American.
pullingteeths@reddit
Absolutely no good reason to give a rude response to a genuine question. Probably pathetic snobs who have an automatic problem with Americans. Asking whether they do a discount isn't "entitled". You get that there's a difference between enquiring about whether there's a discount and demanding or trying to blag one right?
Vernacian@reddit
I think there may have been some miscommunication, or the person who sold you the membership was highly misinformed.
You may get a discount at cafes and shops run by English Heritage themselves (at their sites). It sounds like you're asking private businesses if they offer a discount to English Heritage members, in which case "we're not a charity" is indeed a rude response, but it's a rude response to a bizarre request, that honestly feels to me like it's kind of warranted.
If I was running a business and someone asked if I offered discounts to English Heritage members I might well respond sarcastically or rudely.
CherryFlavorPercocet@reddit (OP)
Only places I've asked are museums and gardens. I do recall them saying we get discounts at the shops at EH places. I asked one place and they said ,"We do for members for 1+ years" to which I responded ,"What do I get for [looked at the time]... 7 minutes."
automatic_shark@reddit
As someone who grew up in America, England is very much a fine print nation. Theres almost always some gotcha or some rule you were never told that you should have known. It can be quite frustrating at times. For your first year of English heritage, you get to go to English heritage sites for free, Irish OPW sites for free (if you book online), and I think New Zealand Heritage sites. Scotland offers a discount at some sites. You get the cafe and shop discount after a year.
Eeedeen@reddit
You can use it in NZ? That's pretty wild
LongjumpingLab3092@reddit
Also I think after a year you get Cadw too (and vice versa if you have Cadw)
Vernacian@reddit
Ok that seems more fair (when you said "everywhere except Tesco" I was imagining you're wandering into random private shops and cafes asking for discounts).
I've had this membership before and it would never occur to me to ask anywhere that isn't visibly affiliated with English Heritage whether they offer discounts. I expect the people responding to you are being rude. It sounds like the person who sold you the membership was misleading about how widely available discounts for members are.
REKABMIT19@reddit
Yes 10% on cafes and shops in EH, but no discount at for example National Trust.
KickIcy9893@reddit
I don't know the specific of English Heritage but they may mean for example that with National Trust for Scotland membership you can get into National Trust (England, Wales, N. Ireland) sites for free.
Wildwildworld1@reddit
Sometimes you get discount in museums with EH membership. We got discount in Bletchley park!
monotreme_experience@reddit
Can't help finding this a bit amusing. Like the others have said- the EH discount is only good on EH (and some National Trust) sites. Your membership should come with a handbook which lists them all. There are some places where EH membership gets you in free. It should have been explained to you better, would have saved you wandering round baffling people.
infieldcookie@reddit
Wait are you asking in random shops and attractions unrelated to English heritage? That will be why you’re getting these kind of responses.
OurManInJapan@reddit
They said themselves they only asked in museums and gardens…
infieldcookie@reddit
After I posted my comment asking (and I wasn’t the only person who responded to their comment this way). Either way, clearly it wasn’t explained to them when they purchased the membership that they can’t just ask museums and gardens not partnered with EH for a discount.
wildOldcheesecake@reddit
This just gets worse as I continue to read on
infieldcookie@reddit
Yeah, it’s clear that OP has vastly misunderstood what an EH membership actually is.
WilkosJumper2@reddit
They definitely did not say that or you are missing some sort of context. They would have meant at confirmed English Heritage sites.
Zestyclose_Key_6964@reddit
Cotswold Outdoor give a discount for National Trust members, so it's not as daft a question as it may seem. I wouldn't ask at Pizza Express, but then again Ive never bothered to check with NT what companies will give me a discount when a member.
cowplum@reddit
Yeah, I think the list of other attractions that offer a discount is quite limited. Only really applies at places who work with English Heritage. I've found a list here: https://www.english-heritage.org.uk/members-area/partner-attractions
terryjuicelawson@reddit
I wouldn't be surprised if a token 10% was given to members of organsations like EH or the National Trust, it is a way to lure in a good base of people already into history or tourist sites. I feel like I would check first though.
Frodo34x@reddit
A lot of zoos and aquariums in the US are in reciprocity agreements where e.g. if you have an annual pass to the North Carolina Aquarium in Wilmington you also get a 50% discount on entry to the NC Zoo in Charlotte. I've noticed that kind of thing happen a lot more in the US than back home (presumably because of the size of the country) so OP's question seems very reasonable to me
bonzog@reddit
That's common here with zoos too. Marwell annual membership used to get us a single entry per year to Edinburgh, Chester, etc.
I'm wondering if there's just some misunderstanding with what the OP is actually asking for. It doesn't seem too far fetched to me that members of one heritage organisation might get a reciprocal discount at another. But if they're asking at every tourist place they visit, I can imagine the ones that have absolutely nothing to do with heritage or history may be giving them short shrift.
agooddoggyyouare@reddit
Trespass do this sometimes
Inucroft@reddit
Alot of sites do actually do this
Inucroft@reddit
To be fair, a large number of sites and museums DO give discounts to EH members even when they're not a EH site
Specialist-Web7854@reddit
The thing is that lots of museums and heritage sites take lots of different memberships and discount cards, so it’s a reasonable question.
RtHonJamesHacker@reddit
A lot of these places do have reciprocal agreements though. For example, the Lost Gardens of Heligan, which OP mentioned, is a partner with the The Newt, Eden Project, Kew Gardens, amongst others. I can understand why if you're not from the country, not used to English Heritage, National Trust, Historic Houses, RHS, and that amalgamation of partner gardens, it can be confusing to know which ones apply where.
Indigo-Waterfall@reddit
Yes but they are going to non English heritage sites asking for a discount… lol
CherryFlavorPercocet@reddit (OP)
Yeah it is. I wasn't sure if all charities received subsidies for accepting discounts for other charities, like a network.
abcdefgh42@reddit
EH says they have lots of discounts across "hundreds of partner sites":
"Discounted Partner Attractions:
Free or discounted entry to hundreds of attractions across England, and free or half-price admission to historic places cared for by Cadw, Historic Scotland, OPW, Manx National Heritage, and Heritage New Zealand.
Enjoy half price admission during your first year - and free entry after your first renewal - to historic places protected by Cadw. "
Valuable-Wallaby-167@reddit
English Heritage do have an agreement with Historic Scotland, so you can get a discount into Historic Scotland properties and vice versa.
For future reference, Historic Scotland membership is cheaper.
Rhythm_Killer@reddit
Thing is they fucking ARE a charity.
velvet-overground2@reddit
To be fair, it might be because you're American (which I know is wrong) but if a British person asked they'd probably think "oh they just want to see if there's any discounts that apply" but because an American asked they probably think "fucking stupid tw@t, why can't they just read the website like everyone else to see if we do it, can't believe these bloody Americans coming over here and trying to get in for free everywhere"
Farscape_rocked@reddit
Just so you know Cadw is the welsh version of English Heritage and you can get into Cadw places with your English Heritage membership.
Classic-Scarcity-804@reddit
Probably fed up of answering the question numerous times a day. Same as my local pub when someone asks for CAMRA discount, but they literally get told to fuck off.
JTitch420@reddit
It’s a pretty shitty way of saying no.
Quercus_rover@reddit
English Heritage literally is a charity
JessicaJax67@reddit
A group of friends and I were running sales for a charity, and people constantly tried to haggle for lower prices - they were very low anyway because the goods were donated. We repeatedly had to say "we are a charity". These weren't people in need, mostly traders who wanted to sell on for profit.
happyhippohats@reddit
English Heritage is a charity organisation so they are probably being literal, as in 'we're privately owned, not run by English Heritage'.
Master-Tank6719@reddit
A simple "no" would suffice so yes they are being rude.
Indigo-Waterfall@reddit
Yes. Which makes me think OP might be asking in a way that comes across as rude. And it’s just a miscommunication from all sides.
Danph85@reddit
What sort of places are you asking for a discount in? If it's a normal shop/restaurant that's not associated with English Heritage then they're not going to give you a discount.
CherryFlavorPercocet@reddit (OP)
Lost Gardens of Heligan.
Their ticket structure is exactly the same as the heritage pass. Looked like it may have been associated.
chkmbmgr@reddit
If you don't turn up with a coupon or some reason for the discount, I think they are right to be a bit annoyed. Otherwise everyone that turns up could just ask for a discount and get it cheaper. It's not going to be a haggle for every customer that comes through.
TheRealGriff@reddit
Ah yeah, pretty sure they're not associated with English Heritage. If you go on the English Heritage website there's lists both of the sites covered by membership, and of partner sites who do discounts.
Here's the partner ones: https://www.english-heritage.org.uk/partner-attractions
cougieuk@reddit
Blimey. Discounts in New Zealand. Who knew?
terencela@reddit
I got an EH membership a few months before going to NZ. Trawled their website to find their locations and couldn't find anything concrete.
Emailed EH customer support asking them the question and explaining where I'd already looked and they just sent a link to the website I'd already been on.
Very unhelpful when it comes to using your membership overseas annoyingly and I'm back in the UK now so won't get a chance to use it out there unfortunately.
cougieuk@reddit
I've never found these memberships that good. Unless you're pretty dedicated to going to places where you definitely know you can use them.
terencela@reddit
Will be using it now I'm back, was annoyed I couldn't use it out there though, it was one of the reasons I bought it.
Nox_VDB@reddit
We're thinking of going there this weekend, was it any good?
Any other recommendations for around that area?
We'll be staying in Charlestown
Danph85@reddit
Yeah, unfortunately this is like turning up at a state park in the US with a national park annual pass and thinking it'll get you in for free.
KuchisabishiiBot@reddit
So English Heritage IS a charity. It protects sites of historic interest that they have acquired.
Other historic sites are privately owned and run, sometimes for profit and sometimes as nonprofit. Asking to use your English Heritage card to enter a site not part of the English Heritage membership is like asking to enter Costco using your Sam's Club membership card.
There are a FEW rare sites that English Heritage have partnered with in the past. These have been National Trust sites. National Trust is another charity organisation similar to English Heritage but normally you need to expect to pay full price if you're not a member of the correct charity.
Fancy-Professor-7113@reddit
You can use your EH pass for Tintagel though. The EH place has all the free/associated discount places on their website. You can search by area.
And that phrase is definitely someone throwing shade cos they think you're being cheeky.
Final_Flounder9849@reddit
They are not a charity. It’s owned by a trust which benefits the surviving members of the original owning family. It’s a private concern. They actually support lots of charities from the income that the trust generates.
FenrisSquirrel@reddit
Oh, that place is lovely! But yes, honestly they were probably being rude. I have some sympathy - its quite possible that they get asked the same question a lot, and when you are very busy that can be annoying, especially when the prices are clearly set out. There's sort of an expectation that you look up the prices in advance and ask for what you want.
Equally, you may have just run in to two rude people. There's a lot of assholes about.
Hope you enjoy the rest of your trip!
rumour13@reddit
Not the same but I run a pub and we offer Blue light discount but not Camra discount and it says that on our website but I don't get pissed off or rude if someone asks us about it. Part of working in the public sector is people asking you questions and even if they are dumb as fuck you answer them nicely and get on with your day
TeetheMoose@reddit
We're in the UK and my sister's version is, "What do you think this is? Charity Week?" Yes, you are basically being told to FO.
idril1@reddit
They are a charity, feels like some context is missing or there is a misunderstanding.
Distinct-Owl-7678@reddit
OP is going to places that aren't related to English Heritage and asking if they give a discount for having an EH membership.
idril1@reddit
ok missed that...erm why?
Ybuzz@reddit
Because some places do offer that, and I'm not sure why people are saying that it's only EH sites. EH sites are FREE to members, but lots of other sites (like some Scottish, Welsh, Isle of Man and New Zealand locations) offer discounts for entry and OP was apparently told it couldn't hurt to ask when they go somewhere.
It's not like they're going to Tesco and asking if they offer EH member discounts!
idril1@reddit
it's exactly like going to Tesco, I am am EH member you get a book of places which offer a discount, it's really clear
Ybuzz@reddit
Right but if you've literally just got the membership and you're a foreign tourist who's maybe unfamiliar with which sites are EH vs National trust etc it's a fair enough question to ask if they're a partner?
Sometimes you just go somewhere on a whim! If you're walking around and see a cool historical site or whatever you might just pop in and while buying your tickets, mention you're an EH member if that makes a difference.
If you were planning ahead I get looking them up and seeing if it's only available if you prebook and things like that (although again a brand new member might not know that's how some places do it) but when you're travelling, you end up in interesting places sometimes!
Distinct-Owl-7678@reddit
He misunderstood what EH meant by ask for discounts. He thought they meant ask at any museum/gallery/historical site for discounts, not ask at EH sites.
idril1@reddit
thanks bit rude of the staff but I can see why he looked like someone demanding freebies then
Valuable-Wallaby-167@reddit
They're going into other places and asking
Old_Diet_4015@reddit
As someone else has pointed out it depends on how it is said. It could be meant literally i.e. we are not a registered charity. On the other hand it could sound a bit like "what do you think it is, Christmas?"
StigOfTheFarm@reddit
If you’re getting told this a lot, it’s also possible you’ve miscalibrated where it’s appropriate to ask for it.
To give a US analogy, if I as a tourist bought a National Parks Pass, then went and asked for discounted entrance at a small independent visitor attraction, or even somewhere like Hearst Castle, I’d probably get some people thinking I was being a bit rude/presumptuous and responding in kind.
lelpd@reddit
Ehhh, I don’t know. I’ve found a lot of the people working at these sorts of places to be unnecessarily rude/snooty.
They could easily just say “we don’t fall under any of those schemes” instead of snarking replying “we aren’t a charity”.
Alarmed-Cheetah-1221@reddit
Dealing with lazy, entitled people all day for minimum wage will do that to the best of us.
lelpd@reddit
I see retail and supermarket workers all the time who don’t share this attitude with anywhere near the same frequency.
Alarmed-Cheetah-1221@reddit
They're probably not asked for random discounts anywhere near as often to be fair
DMC_addict@reddit
The staff at lost gardens of Heligan were lovely when I went.
lelpd@reddit
I’ve met lots of lovely staff, I didn’t say they’re all horrible people. But heritage-type sites are definitely the places where I’ve witnessed or experienced condescending or rude staff on an unusually high level.
UK_Ekkie@reddit
Gp receptionists are like hold my beer 😂
StigOfTheFarm@reddit
Yeah totally, I’m not saying they shouldn’t be doing a better job of customer service, just helping OP understand why they might keep coming across it (through no fault of their own).
mawarup@reddit
Having read through the thread and trying to put things in context... yeah, it sounds like people are being rude to you.
Maybe the places you're asking around don't do anything for EH members, but they can still tell you that nicely. I'd imagine they have stereotypes about 'pushy Americans' in their heads and are trying to cut you off so you don't have the chance to argue them into giving a discount (not that it sounds like you're trying to do that at all - that's their baggage to deal with!).
Alarmed-Cheetah-1221@reddit
Having dealt with an awful lot of American tourists, the stereotype is certainly warranted.
dreadwitch@reddit
Yeh it means fuck off don't ask for free stuff when you already have a discount.
ghghghghghv@reddit
It depends who you are asking. If it’s not an English heritage property then they are quite right although they could be a bit nicer about it.. when you bought this pass didn’t they give you a list of the places with a discount?
Nolan_q@reddit
You should respond with, I’m not asking if you are a charity, I am asking if you are a part of English Heritage which costs £x per year.
Icy-Revolution1706@reddit
Yes, they're being rude.
Reply with "I know, you're a business. I wouldn't DREAM of asking a charity for a discount!"
Rude bastards.
_pierogii@reddit
A curt way to respond, but likely it's just a time saving thing - there's so many of these heritage and culture passes about that it's sort of like a pre-emptive no to all the above before a customer starts listing all of their memberships.
It's unfortunate phrasing but sort of relevant in the heritage world.
Proper-Sir8862@reddit
I'm shocked that someone in a customer-facing role was so badly trained. They should have said something like "Sorry, Sir/Madam, we are an independent organization, we are not in a position to offer discounts".
I noticed that after P.Y. Gerbeau from Euro Disney took over as director of the Millennium Dome in 2000, there was a marked improvement in visitor-related training there, and noticed it also in other venues apart from the Dome. The influx of well-educated staff from Poland, Slovakia, Germany etc under Blair may also have helped. The reception accorded to visitors at the Olympic Stadium in 2012 was also widely praised.
I hope the OP's experience is an isolated one and not a sign of regress to the bad old days.
PoundshopGiamatti@reddit
Yeah they are - in other comments, you've described one of the people you spoke to as flinging his arms up in exasperation before making the comment. Seems like rudeness to me.
Giant-Floof-88@reddit
Yup, you're being told to fuck off.
Implematic950@reddit
I’ve come to the conclusion that English heritage just employs arseholes. Numerous encounters with staff being dick heads over simple and legitimate questions the worst being at Hardwick hall when the staff berated us for not choosing the audio option for the site as we didn’t have time to spend on a ruin.
National trust is far better in my opinion and it’s cheaper.
StuartHunt@reddit
Apparently there are 400 places where you can get free entry with membership, but there doesn't seem to be a list of them anywhere
Which begs the question of how tf are people supposed to know without English heritage giving them the list or at least having one available online.
jfp1992@reddit
Since when did it cost money to go look at stone henge? (Out of the loop here)
TheCommomPleb@reddit
They're probably confused why you're asking for a discount at unrelated establishments lol.
Americans get a discount in a lot of places though, just bring your passport and ask. Many places are part of the national scheme
lapenseuse@reddit
Welcome to british passive aggressiveness
KatVanWall@reddit
I do think people are being a bit rude to you! I'm British but I have no idea which/if any sites near me are NT, EH, or whatever. If you want to visit the place regardless, I can understand why you wouldn't bother looking up on the EH website and just ask when you get there. However, I wouldn't word it like 'Is there a discount for English Heritage members?' or 'Do I get a discount for having an English Heritage card?' - I'd be more likely just to say 'Are you English Heritage?' and then they'd just be like 'No' and we all know where we stand.
Nosferatatron@reddit
Welcome to the UK anyway! There are lists of places that do accept the English Heritage membership but also note that the National Trust is also a big org with their own sites - as you found it's sometimes cheaper to get membership if you're planning a few sites. Feel free to check on Google Maps or their websites for the sites beglfore you go as unless valid they won't accept membership from other places (the National Trust and English Heritage are fiercely competitive!)
CherryFlavorPercocet@reddit (OP)
Thanks! It's been an awesome country so far!
I'll check out the national trust as well.
Shazaaym@reddit
Have a look on here for ideas of places to visit as well, if you want.
https://www.atlasobscura.com/things-to-do/united-kingdom
How long are you here for?
BroodLord1962@reddit
The English Heritage pass should give you discounts to other English Heritage sites, but not all places are owned by English Heritage. You should be able to find a list of English Heritage sites online, and that's where you will get a discount.
fsjvyf1345@reddit
See here: https://www.english-heritage.org.uk/members-area/partner-attractions/
letmebeyourfancybee@reddit
It might help you if you were to adopt our trying-to-please awkward ways and say something along the lines of “I hope you don’t mind me asking, but I was advised that some places offer a discount to English Heritage members, is that something you do here? We’re still finding our footing and love the country” etc etc.
If you still find them being abrupt just mutter “twat” and walk away. Not loudly though, you don’t want them to hear. This exercise is purely for the need to utter at least one insult in a day. Also applies if you’re the driver. Minus points if you’re the passenger.
UpsetInteraction2095@reddit
Yh it's the same here. If you're told this then basically take it as a F OFF. What were you looking for with this pass? I know that with the national trust which I recommend BTW but you can get free parking on those NT places, I believe. In this economy especially, discounts and being given lots of freebies is not necessarily over but on hold until things improve.
BearClaw4-20@reddit
You can use their website to see what events and locations will allow you use of the pass. They say they have 400 locations, I never really buy into these passes, the places aew usually far and few in between, there's few gems like stonehenge but there may not be something else we want to see for a millions miles around.
I hope this doesn't come across rude, but you are in England aren't you? There's a part of me imagining you touring the UK and you've ended up in Wales trying to use and English Heritage pass which is why you're being met with rudeness.
doodles2019@reddit
Funnily enough EH does have associated memberships with Historic Scotland, Historic Cadw, Ireland, Isle of Man and for some reason New Zealand.
But of course not every attraction or historic building in these places is run by the same overall “company”. There are two in Scotland for example, although I can’t remember the name of the other one, plus all the one-off private residences just as in England.
daern2@reddit
And of course the vast majority of publicly open stately homes are under the National Trust, which is an entirely separate organisation with very little overlap with English Heritage (Stonehenge being one example where they do). Generally, castles are EH, stately homes are NT although there are exceptions in both directions.
Speaking personally, I find that an NT membership is far more valuable to us than EH, which we've always struggled to use, especially in these northern wildernesses. We now only have the NT one.
doodles2019@reddit
We’ve had EH since 2020 and had good use out of it, but we have gone out of our way to schedule trips to areas where we can really make use of the card; also into Scotland and such where after the first year it’s free entry to qualifying places. I fear we are starting to get to the end of the list now, although there’s still a few places we’ve not seen.
daern2@reddit
Yeah, here in Yorkshire there's a bit of a shortage of EH properties to visit, but plenty of NT. IIRC, there's a lot more EH in the south-east too, which probably makes that a lot more appealing based on where in the country you live.
Also, Mrs Daern has a strong affinity for "nice houses, sprawling estates and cafes" rather than castles, which is certainly more aligned with NT ;-)
grgext@reddit
I often ask for discount in places, I usually phrase it as "I have a xxxxx card", inviting them to tell me if they offer discount for that. In the Alps some mountain huts that are part of CAI offer discounts, but privately owned ones don't, never received any criticism for asking.
editorgrrl@reddit
388 places to visit: https://www.english-heritage.org.uk/visit/places/
English Heritage member rewards: https://www.english-heritage.org.uk/members-area/rewards/all-rewards/
~~~~~~~~ Ambassador Cruise Lines
Airport Parking & Hotels (APH)
Appleyard London flowers
The Art File greeting cards
Barker and Stonehouse‘s English Heritage range
BBC Gardeners’ World Fair (29–31 August 2025)
Beer52 craft beers
Bloom & Wild online florist
Brittany Ferries
Caravan and Motorhome Club glamping
Cotswold Outdoor
DFDS ferry crossings
Europcar car hire
Hayloft Plants
Holiday Property Bond (HPB)
Hornby Hobbies
Hovertravel
Hurtigruten Expeditions (HX)
Laithwaites wine
The Landmark Trust breaks
Lapicida limestone flooring
Parkdean Resorts
The Railway Touring Company
Red Funnel ferry
Riviera Travel
Runners Need
Sarah Raven
smol
Snow+Rock
Tails.com
Whisky52
Wightlink ferry
Wines52
Hellolaoshi@reddit
Well, yes, they are being rude. You are asking for discounts, not freebies. You should check online what discounts you are entitled to, and photocopy the evidence. If you go to a place with a discount and they still say, "We are not a f☆ing charity," show the evidence and report them to English Heritage.
silworld@reddit
Kind of rude you were given a reply edging on passive aggressive - a very British trait. I hope you enjoy the rest of your vacation.
Skitteringscamper@reddit
No, they're subtly hitting at you to stop treating them like a charity, which is rude of you.
It isn't being rude, calling one somebody else's rudeness.
Jakrah@reddit
As you will obviously present as a tourist and that you are asking about your membership to a charity, they are probably genuinely, and in a purely matter of fact way, informing you that they are not a charity and not affiliated with English Heritage (a charity).
Wouldn’t think much of it or take it too harshly.
Numerous-Work-9268@reddit
Americans are just allergic to common sense, just google/chat gpt/booklet handed out and check. God you're pathetic.
chrisrazor@reddit
It sounds to me like you aren't asking the right question. "Is there a special price for English Heritage members?" shouldn't be met with "We are not a charity".
Novel_Passenger7013@reddit
As an American living in the UK, I have a bit of insight into this.
So the UK relies on a lot of assumed knowledge. My best guess is it’s a form of politeness to assume people engaging in an activity or being a member of an organization will know all the ins and outs related to that. Because repeating back information someone already knows could be seen as condescending.
So since you are now members of English Heritage, they assumed you would know that the discount programs are usually recipricol programs between charities where members from both groups get discounts.
They said “we’re not a charity” instead of “we don't accept that here,” because it ended the topic of conversation. If they had said, “sorry, we don't offer a discout for English Heritage members,” that would have left the door open for you to ask about members of other historical charity organizations, like The National Trust.
The stereotype about British people being overly polite is true, but polite doesn't always equal friendly.
klc81@reddit
Yeah, they're inviting you to Go Forth and Multiply.
vanillaxbean1@reddit
That is a rufe thing to say, and I'm shocked someone in a customer facing role would say that out of the blue. "No sorry we don't offer discounts" would have sufficed. Those people are rude and need to chill out, I get asked about discounts all the time at work and I just sat "no sorry we dont" when we don't, it's not hard to be nice, I understand wanting to see if there's any discounts who doesn't love a good bargain.
CleanMyAxe@reddit
Sorry but I'm not going to answer this question, I'm not a charity.
wayneio@reddit
If you're asking in non English Heritage places then yes it's weird. It'd be like me going to Boots saying I have a subscription to GQ magazine do they give discounts. So yeah being told to fuck off politely.
NibblyPig@reddit
It's probably more like going to Lincoln castle and asking, the answer is no, it's not owned by EH it's owned by the council. But some places are EH, although I expect you'd know beforehand when you planned your visit. You do or at least uses to get half price cadw and free cadw after renewing though.
medphysfem@reddit
Yes I agree, it seems like OP has misunderstood the frequency of which there is likely to be a discount for EH members. It's also (to my mind) more appropriate for the EH card holder to look up where there are discounts before going, or have a look at the ticket price sign at the attraction as they normally list if there are discounts to members of different organisations there.
Having also worked at a museum that charged, it also just sounds like a stock response given by poorly paid staff who have to deal with these kinds of questions many times a day. OP may have also not realised their tone sounded aggressive or something to English ears, as working in that scenario we often had people who sounded rude (like they were personally aggrieved at the prices, which we didn't actually set as front house staff) and it can be really hard to keep up the polite cheery smile as someone asks you the same question in a demanding way multiple times an hour.
notThaTblondie@reddit
It depends where you're asking? Costa Coffee doesn't give a shit that you have an English heritage pass. Cadw does. Some national trust give discounted entry for English heritage, wetherspoons do not.
levinyl@reddit
Pretty much yes
G30fff@reddit
Just to concur, they are being a bit rude and that is because of what appears to be a slight (and understandable...) misunderstanding on your part about where you might expect a discount with your membership. From your perspective, you've been told to ask and do you have done, not having a frame of reference for which sites are likely prospects and which are not. From the perspective of the Lost Gardens of Heligan, you appear to be trying to cadge an unwarranted discount on a spurious basis. In other words, they think you are trying it on, which to them appears a bit rude and so they are informing you that they are a business, and not a charity which hands things out for free, and they need to make money to survive, which they won't do if they give you a discount for no good reason.
No-one has really done anything wrong here, it's just a classic tourism issue where the tourist doesn't understand the unwritten rules and the locals don't appreciate that the rules aren't obvious to tourists.
To avoid further awkward moments, I suggest you check whether your destinations offer discounts in advance, despite being previously advised to 'just ask'.
Sorry about the rudeness.
CherryFlavorPercocet@reddit (OP)
To be honest, I find it more hilarious if they were telling me off but doing it in the most subtle way possible.
If someone in America were to say it they would say it in the most obnoxious way "WE ARE A CHARITY UGH"
The service in England has been great and everyone is exceptionally nice.
External-Praline-451@reddit
I'm wondering if you unwittingly asked in a way that was perceived as entitled? Perhaps your tone sounded expectant rather than enquiring?
Sorry if you got some attitude, perhaps you just came across some grumpy customer service people who were already rubbed up the wrong way by other customers who were rude.
G30fff@reddit
Good. I don't like it when people have a bad time.
Springyardzon@reddit
As giggles said, they ARE a charity. Generally speaking, I regard the National Trust as better than English Heritage. English Heritage deals more with ruins, which only takes so long to look at, whereas National Trust deals more with interesting and ornate stately homes.
Voidarooni@reddit
You’ve misunderstood - OP was at the Lost Gardens of Heligan, a privately-owned site that isn’t part of English Heritage, asking for a discount using their English Heritage membership.
So the customer service agents there were correct in saying that their organisation is not a charity - it’s still rude though.
Springyardzon@reddit
I haven't misunderstood. My comment was based on the information that was on this Reddit it at the time (which according to the OP was a. English Heritage site). It was only after I placed my comment that it was clarified what the place they went to was. So it is mean spirited of 9 people to downvote me because of that, unless they object to my suggestion that The National Trust has better sites to explore imo. .
Rickietee10@reddit
Honestly this can be taken 2 ways.
The first, “fuck off” but politely. And not like a “who the fuck are you” kinda “fuck off” but more like a “are you serious?”, “fuck off”.
The second way is a “this person seems to be confused”, so they’re explaining that they are in fact, not a charity or part of that charity.
Don’t take it to heart though. Our “fuck offs” aren’t really aggressive. More… idioms. Like when a friend tells you they won the lottery and you’re like “fuckkk offffff” cause you know they’re a lying shit, but on the off-chance they’re not lying, you don’t wanna offend them too much because you want them to have won because you got them a beer last week and they didn’t get another round in, so now they clearly owe you a quarter of their millions.
New_Line4049@reddit
Frankly, you're being rude to them by expecting a discount. You should know if you're membership covers a place, its you're membership, you have the details, and we live in the age of Google. Stop asking for discount ay place you're membership doesn't cover. If you're rude to them like this of course they're going to effectively tell you to fuck off.
Glow1x@reddit
its the type of phrase you use to fight fire with fire, you'd only really use it if somebody is expecting too much from you or just straight up taking the piss out of you.
PreferenceAnxious449@reddit
I'm not psychic
monkeyclaw77@reddit
It you’re not visiting English heritage sites then there aren’t going to be any discounts. To be honest these people are politely telling you that you have requested a discount attempting to use an un-associated membership card and that no such discounts exist.
If you were told something else by the people who sold you the card then you need to take it up with them.
Slyspy006@reddit
There are discounts at non-EH sites, though not at the ones the OP is visiting.
Conscious-Cake6284@reddit
Just wanted to laugh at stonehedge
CherryFlavorPercocet@reddit (OP)
Lol it's the most iconic of all shrubbery
Vuldezad@reddit
"We are not a charity"
Most of these "heritage sights" are litteraly outdoors; but fenced off to squeeze profit out of tourists. Or indoors hidden behind lock & key in a dusty building...
Strange how we have to pay to see our heritage.
Grand_Ball8149@reddit
I must say I admire your persistence having received this response so often. American optimism vs British sarcastic realism 🤣
I’m sure there used to be information on the EH website about discounts etc which might stop you having to ask every time and reduce the amount you receive this response?
Slyspy006@reddit
The term "We aren't a charity" can be either a statement of fact or a more polite way of saying "bugger off, the price is the price, you scrounger." Sometimes it can be both, if the speaker is not especially customer-orientated.
dm_me-your-butthole@reddit
duhhh can i have a discount to your private property??
bishibashi@reddit
They probably are being rude, just because someone volunteers at a local site of interest it doesn’t mean they’re not a dick.
Just check the English heritage website and you’ll see which sites are in and which aren’t. National Trust is the other org that runs sites/buildings of interest, could be these are their sites and it’s just the wrong charity.
Mukatsukuz@reddit
There's also Historic Houses, too! Over £250 a year to be a member of all three
CoastNo6242@reddit
It's tough being an American in the UK
You will get loads of racism but people are pretty sneaky about racism here
They won't call you a filthy yank or anything to your face but they absolutely will treat you worse because of it.
Racism in this country is a lot more about passive aggressive comments and being standoffish in completely normal circumstances that do not require it
BillyBob3070@reddit
Yes, exactly the same. In a way fuck off isn't as bad. At least they're not also implying that you're an idiot.
ProfessorYaffle1@reddit
Yes, it ususally has the same meaning here.
English Hertigae does have some member discounts (I think the ferry to the Isle of WIght, and so on) and there are some reciprocal arrangments - You get 50% off entrance fees for Historic Scotland properties, for inranct (100% off in your second or subsequent years of membership)
https://www.english-heritage.org.uk/members-area/partner-attractions gived you details of places you can get discounts
Neacag@reddit
I'd say that was rude. The head tilt sounds like she was being condescending. Come to Scotland next time.
uttertosser@reddit
But English Heritage are a charity
El_Scot@reddit
It sounds like OP is asking if their pass works somewhere that isn't an English Heritage site?
But they're being annoyingly vague by just saying they're not a charity. At least say "we're not part of that scheme" so it's less ambiguous.
doodles2019@reddit
It does sound that OP just rocked up and asked for a discount, which explains a bit more why they’d get that response. If they’d said “are you part of EH?” They’d probably get a different response or they’d be justified in thinking this was rude.
WilkosJumper2@reddit
Most people are members of the National Trust/English Heritage etc to support historical infrastructure and cultural sites etc, plus you save money if you visit a lot of these sites every year. They are not members to get discounts. They are charities however so I am assuming you must be going to unrelated places nearby, in which case why are you asking these businesses about whether you get a discount? You realise the whole surrounding town is not owned by the English Heritage/National Trust?
tmstms@reddit
Well...English Heritage and National Trust ARE charities, and it is entirely possible the plaes you asked were not, and the people you spoke to did not fullyunderstand how EH and NT properties work.
It may well simply be that the places where you asked were privately owned and saw themselves as being different from English Heritage (or, say from anyone who appeared with a National Trust card). Since those nationwide organisations ARE charities, it could have been more neutral than being just told to fuck off.
tl;dr Basically, yes the phrasing is the same BUT itmay have been complicated by the fact that EH and NT ARE charities.
Silver-Appointment77@reddit
English heritage is a charity though.
As well as free, unlimited entry to the hundreds of sites in our care, one of the great benefits of English Heritage membership is free or discounted access to our many Discounted Partner Attractions spanning the British Isles and overseas.
So theres your answer. I have no idea who you talked to. Sounded like you got the most peed off person there.
KingHashBrown420@reddit
No you're right they were being incredibly rude.
Ironic thing is that english heritage is literally a charity
Voidarooni@reddit
But OP was at the Lost Gardens of Heligan, which is privately owned and not a charity.
OP was asking for a discount using their English Heritage membership, when they weren’t at an English Heritage property.
It’s definitely still rude though, and the customer service team should be more understanding of international tourists not understanding the complexities of ticketing systems at UK historical sites.
KingHashBrown420@reddit
Oh right. Op didn't say that in the post so I could only assume he was at an English heritage site
HeartyBeast@reddit
Seems a pretty rude to me.
If you are an English Heritage member, and it’s an English Heritage site entry is free - as is parking.
Voidarooni@reddit
Some historical properties in the UK, particularly archaeological sites like Stone Henge, are owned and managed by English Heritage - an English Heritage membership card gets you free admission to these properties.
Some historical properties, particularly stately homes, are owned and managed by the National Trust - a National Trust membership card gets you free admission to these properties.
Other historical places - like the Lost Gardens of Heligan - are privately owned and managed. An English Heritage or National Trust membership will not get you any sort of discount to privately-owned properties.
You can very easily Google ahead of time whether the place you are visiting is owned by English Heritage. If it’s not, you’re not going to get any sort of discount.
They are being a bit rude in their response though - I think it’s understandable that as foreign tourists, you won’t appreciate exactly who owns what historical site. But now you know.
Affectionate-Cell-71@reddit
You were told wrong. Go to the EH webpage or the webpage of places you are visiting and check there. If there is no info then don't ask.
NaniFarRoad@reddit
This is a very British thing - to have a number of big competing franchises, sometimes even with similar names and remits, but no overlap in tickets (see e.g. bus tickets in Greater Manchester before the Bee Network started up - you'd be at the same busstop, and different franchises would follow each other on the same route, but you had to have the right ticket for that bus).
In other countries in Europe, there's often a big national charity that you can buy a tourist ticket to, that gives you cheaper access to transport discounts and a lot of the premium attractions. For example, in Copenhagen you get https://copenhagencard.com/attractions.
If that's been your experience, you come here and expect "English Heritage" or "National Trust" to give you access to all RHS Garden Centres, the Tower of London, country houses, etc. But that's not how it generally works here.
Geek_reformed@reddit
So the site has a list of all places that offer discounts. It's not particularly wide so it may have been intentionally vague as part of the sales pitch.
The response is a little unusual in my opinion - as you say, I'd generally expect that to be in response to asking for something for free not if a discount was offered as part of a membership.
Adam_Da_Egret@reddit
The charity number for The English Heritage Trust is 1140351. Charity Name: The English Heritage Trust Charity Number: 1140351 Not only rude but factually inaccurate
carboncopy404@reddit
Yep means the same thing over here, they’re not intending to be polite when they say this.
Th3_Mack@reddit
Pretty sure most supermarkets have discount schemes if you’re a member, so the whole ‘we’re not a charity’ doesn’t really track in the context of the conversation anyway.
That’s my usual response to such petty nonsense, but generally a lot more sarcastic.
Seanacles@reddit
Yeah your about right it means no your not having anything basically.
Blind_Warthog@reddit
English Heritage offers some members discounts on its own properties (for example in the shops or cafes) there is also a list of associated attractions that are usually well signified online or at the places themselves. You can’t just rock up at an unassociated attraction and expect a discount. Also we use £.
atticdoor@reddit
Can I just check, who was it that told you to ask for discounts, and what exactly did they say? It sounds like you might have heard from someone who didn't know what they were talking about, or might have misunderstood what they were saying?
BigEntertainer8430@reddit
When you say "ask if we go places" - are these places English Heritage locations, or other locations? If they're not EH, your EH Pass will not work for discounts. We also have the National Trust, which manages other locations/parks/country houses, etc, and NT & EH are not affiliated. You'll also have sites which are under their own management, so being a member of one of the other 2 will not get you anything for those individual sites.
So, it depends who's telling you "we're not a charity". But it does generally mean "Fuck off, you'll have to pay"
ErraticUnit@reddit
If you want to know where it works, the app is a decent resource.
SamVimesBootTheory@reddit
Yeah that's rude, people often ask if we offer discounts where we work and we just go 'we offer discounts for x y and z' and just carry on
ShineAtom@reddit
You need to have a look at the English Heritage website where it will tell you which attractions they are partnered with and will give you a discount. You will have to show your membership card and there may be other conditions eg booking in advance. Check with the venue first.
RickJLeanPaw@reddit
For the avoidance of doubt, the EH card grants free access to EH properties.
Some Scottish properties have a reciprocal arrangement with members of Scottish Heritage, whilst some have discounts on entry.
This relates only to admittance; prices at the café/gift shop etc. do not offer any discount for membership.
So_Southern@reddit
What an odd response from them. I've asked if certain museums accept the art fund card. They usually look at something, (to do with admission prices) ask me for my card and apply the appropriate discount
God_Lover77@reddit
Good news, you can access a bunch of sites for free now all over England. 😀 I doubt they are trying to be rude, at least not in an f off way imo. Explore around and find English Heritage sutes to visit or if you'd like pass on the pass to me hehehe.
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