This is a one-star review for the Carter BloodCare Plano location, where I’ve been donating for over 15 years. My last two visits were enough to convince me I won’t be coming back.

At the previous visit, my wife and I had 11:00 a.m. appointments. We arrived early, around 10:45, and had completed all the online paperwork. The receptionist acknowledged us, and we waited. At 11:15, I walked up and reminded her we had appointments and were on a schedule. She apologized and told us to be patient. A walk-in group had apparently been taken ahead of us. At 11:25, she told us it would be at least another 15 minutes before we could be seen, so we walked out.

Today, April 1, 2025, we gave them another shot. Same deal—11:00 a.m. appointments, online paperwork already done. We checked in and were told, “We’ll be right with you.” Nobody else was in the lobby. Staff were milling around—one at the copier, two in back flipping through paperwork. It looked like they were just opening up, even though the center had supposedly been open since 8:00.

At 11:15, I reminded the receptionist again that we had scheduled appointments. Same response: “We’ll be right with you.” A few more people had arrived by then and were also just sitting around. At 11:25, we walked out—again.

It’s clear that this location isn’t managed well. There’s no sense of urgency, no respect for scheduled appointments, and honestly, no real sign that they care. Maybe Carter BloodCare isn’t interested in whole blood donors anymore, or maybe the staff just doesn’t want to be there. Either way, nobody was getting helped, and there was no excuse for it.

We’ve never had this issue with the Red Cross location nearby—they run on time and treat donors like their time matters.

Carter Plano feels like a place where donor commitment is met with indifference. The mix of one-star and five-star reviews kind of says it all—frustrated donors complaining, and probably staff or management padding the ratings. If your time matters to you, go somewhere else. I’m done with Carter.