I bought a Q barrel assembly, Handguard Kit, Cherry Bomb and Whistle Tip (with PVD) on Jan 10th. Apparently the whistle tip in PVD is out of stock, yet they don't mention that online nor prevent you from buying it. In doing so, my entire order has been waiting for this part to come in stock to ship.

I emailed to find out what was taking so long, and got a response to my initial inquiry but they never replied to my actual order requests. I asked to either ship the parts in stock or remove the out of stock whistle tip from my order. Nothing. I called multiple days, I emailed multiple times, I messaged their website and DM'd them on Instagram. Same story, I got an initial reply on Instagram saying check your spam but nothing to actually solve my issue. It's now coming up on 2 weeks since I ordered and multiple days since I've tried to remove the out of stock product from my order and I've heard nothing.

I looked back at the DM I sent on Instagram describing my issue, and they left it on read. They didn't even bother to acknowledge my order requests. So since I can't get a response of them any other way, I commented on an Instagram post of theirs. I can't quote it exactly because they blocked me but it went along the lines of "Q makes good parts but has the worst customer service. I've called, emailed, messaged their website, and DM'd them and can't get an answer. Good job". Their reply? "STFU" and a block. I messaged Kevin giving the benefit of the doubt that maybe someone else runs their Instagram. Nope, it's him and he says I'm an ass for simply stating that this company has ignored my order issues/requests. What a joke. All because I wanted was to get the products I paid for. Unbelievable.