RMM
Posted by Fenneyanyway@reddit | sysadmin | View on Reddit | 9 comments
Hi all, just wondered what people's experience was with Atera? We are looking into RMMs at the moment and this one seems to cover alot. I am also waiting back to hear from Ninja1.
Any feedback would be great!
Primary-Survey-5913@reddit
We've been using Atera for 18 months now and it does what we need it to do. Because it's priced per tech, it ended up being cheaper than others because it includes RMM and Ticketing. The ticketing is decent and RMM does what you'd expect. Do not use their Asset Management or network discovery, it's terrible. We deploy it out via Intune and found the agent very light on hardware and installs quickly. The web platform is very slow randomly throughout the day and Splashtop definitely has a 1 out of 10 chance to just not connect. We have a good deal with them so it's good for the price. We have 400 Windows PC's, 6 Hyper-V Hosts and a bunch of VM's being monitored in Atera. Their AI features are terrible, not worth the extra license cost.
GeneMoody-Action1@reddit
Curious, I have seen several posts about this and a couple referencing to their scripting not being as easy as others? Curious as to what sorts of issues you have encountered, and if the scripting is something terribly unique vs just Powershell? Those complaints have been seen lately, so I assume it is a change I have not seen.
Primary-Survey-5913@reddit
The scripting AI is the only slightly useful AI feature in Atera that generates code, but it's no better than ChatGPT, Co-Pilot or Deepseek. They have tried to force AI Features into ticketing to track user sentiment and even write up replies to tickets but it falls very short. If they had connected the AI to the knowledge base within Atera, it'd maybe be useful. Definitely not worth the $150 extra per tech per month.
Fenneyanyway@reddit (OP)
Thanks for the response! This helps :D
ANoobRiot@reddit
Currently using NinjaOne, 150-250 devices, its nice, right sized, and they're constantly adding new things. Also their support is very good, haven't had a ticket stay open long with them.
ithium@reddit
Atera agents in our case would hang and hosts needed to be rebooted before we could remote in. Was a bit annoying. We switched to N1 and never looked back.
prollybadadvice@reddit
Moved from Atera to N1. I would definitely recommend N1 between the two.
Due_Programmer_1258@reddit
Moved away from Atera. We used it for ticketing too, but it was slow to load and worse still when it came to leaving there is no easy ability to export all your data. Currently on N1 and it's great.
Fenneyanyway@reddit (OP)
Ninja1 seems to pop up alot. Seems promising!