Access denied when adding printer

Posted by kruno-@reddit | sysadmin | View on Reddit | 15 comments

I have this printer issue that I’m trying to resolve . Some of my users are not able to add printer off the print server on their computers which prompt them asking for admin credentials and when inserted it says access denied. I had that same user log onto another computer they were able to add the printer without an issue. when I log into that computer that’s having the add printer issue with my admin account I’m still not able to add the printer as well I keep getting Access denied.

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xJunis@reddit

Are u handling the credentials in front of the user pc or remote? Caps lock or keyboardlanguage might be different on this pc.

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kruno-@reddit (OP)

Infront of the pc and the credentials were entered correctly . Its weird because the users should not even need admin credentials to be able to add the printers

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xJunis@reddit

Is the UAC to strict? What happens if u lower the UAC settings? Did u check GPOs? Do users install the printer via networkshare for example over explorer or do they install the printer via control panel? What happens if u try to install the printer manually via ip adress? Are there any specific error messages? What is the systemlog saying?

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kruno-@reddit (OP)

They usually get it off the print server via file explorer. When I try from print & scanner all I’m seeing are the old servers stuff .

When I add the printers by their up address they seem to be working

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