M365 outlook emails search function not working

Posted by Cal500M1872@reddit | sysadmin | View on Reddit | 2 comments

I have a user (user A) who’s outlook is not showing the right emails when searching, for example searching another users name who’s has emailed User A multiple times, however it only shows 2 emails from 2023 and none of the more recent ones.

Some addresses when searched give back no results even though we know the user has received an email.

I have done the basic, reset, new profile, index reset, update etc but sadly no luck

Has anyone else dealt with this or is this a Microsoft and hope question

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magmar126@reddit

Issue is known to Microsoft:

Wombat_Privates@reddit

i believe microsoft introduced a new "search" which has screwed up searching in outlook.

see: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-search-no-longer-working/ca8a2640-3319-4f61-a5f5-46694f45d4ec https://answers.microsoft.com/en-us/outlook_com/forum/all/why-does-my-outlook-search-always-shows-no-results/242edced-bd9a-4bea-8779-070e650a6cb0

I would check the version of outlook the users has to see if there is an update or if someone elses outlook is searching, see if they have a different version of outlook.