Are ASUS products really as bad as people make them out to be?

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Maleficent-Month-643@reddit

products are good... but softwares are sometimes at the edge of making me hang my self up because i spent 5000$on a pc and spend more time to reinstal this mfucker armour crate to get it work.

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Got a motherboard from them once and couldn't log in to download their drivers to use WiFi and BT. I contacted customer service and never got a reply, I have since built other PCs but have gone out of my way to avoid asus not because the products are bad but because if you are ever stuck somewhere good luck in getting them to help you.

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Patient-String-9335@reddit

Used to be a good brand, but not any more. Cheap components, cheaply packaged and without any regard for upgradability. Sad to say, I no longer seek out Asus over other components any more.

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deleted_by_reddit@reddit

[removed]

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LowComprehensive3631@reddit

Subject: My ASUS TUF "Reliability" Experience: 3 Products, 3 Failures in 1 Year Hi everyone, I’m here to add my contribution to the growing list of people disillusioned by the "Tough" branding. In less than a year, I’ve managed to collect three lemons from the ASUS TUF line, despite treating my gear like it’s made of glass. * **TUF K3 Gen2 Keyboard:** Died completely in record time. It was meticulously maintained, but apparently, looking at it too hard is enough to kill its "military-grade" soul. * **TUF Monitor:** Developed subtle light patches (backlight bleed/burn-in signs) visible on black backgrounds. It’s great if you enjoy staring at manufacturing defects during dark scenes. * **TUF K1 Keyboard (1 month old):** The "3" key on the numpad is already ghosting/failing. A brand-new product, and it can’t even handle basic arithmetic. * My PC password contains a "3", so logging in has become a daily game of Russian Roulette. I usually have to type it five times because the keyboard thinks that specific digit is optional. It’s a great way to start the morning with a spike in blood pressure. G thanks ASUS :) **Bottom line:** ASUS TUF seems to be marketing-speak for "budget internals in a rugged-looking shell." If you actually value reliability over edgy aesthetics, stay away. I’ve learned my lesson the expensive way.

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SuperChicken17@reddit

Their products are often pretty good. Maybe even slightly above average. The problem is that their RoG stuff often comes at an incredible price increase over competitors, and their customer service is notoriously terrible.

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Trawzor@reddit (OP)

Mostly RMA issues then? God bless Europe and the right to a 2-year guarantee of service

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Dixos@reddit

I live in Norway, I will never buy an Asus product again for as long as I live after having to deal with their Support and RMA department, even when you buy from companies like Elkjøp, Proshop or Komplett - the stores usually refer you to the board partners own support.

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Gatinsh@reddit

You have every right, legally, to decline. You bought from the seller not manufacturer and your contract is with the seller. They must resolve the issue. I've had this happen multiple times with various items. Most recently I ordered some t-shirts and half was missing. Customer service told me I need to file a claim with post office. I quoted them with some EU laws and my refund was in the account next day

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Head_Exchange_5329@reddit

Never heard of this, almost 38 years of living in Norway. Once Netonnet tried to refer me to Fujitsu for a laptop charger malfunction and then I took the time to educate them on Norwegian consumer rights. They had to bend eventually or face legal consequences.

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beirch@reddit

I also live in Norway, and they can't legally do that. The retailers are responsible for the product, and cannot legally refer you to the manufacturer, under Norwegian law.

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Dixos@reddit

Yup. It was an uphill battle. Just like the TV u ordered from komplett a week and a half ago, arrived damaged without a scratch on the outside box by PostNord. Pull off the top cardboard and plugged the TV in while still in the bottom part, plastic still on and the entire screen is damaged. The driver was gone by the 5min I got it inside with my brother and tested it. Denied my RMA claim on Tuesday because they would issue a claim to PostNord but I'm not holding my breath.

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Trawzor@reddit (OP)

I live in Sweden, Norway is not an EU nation correct? I am looking to buy it from Komplett whom in Sweden operate under EU Consumer laws

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robinjansson2020@reddit

18-24 months waiting for ARN when asus claimed my card had external damages most likely caused by being dropped. GPU was 3 days old and died, not a mark or scratch on it, documented everything and still they pulled this shit. DO NOT buy ASUS.

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Trawzor@reddit (OP)

The whole point of Komplett and similar retailers is that you pay extra for the ability to completely avoid RMA. Companies like Komplett, Netonnet or Inet has a slight increase in cost at the benefit of taking any issues to them directly and avoiding having to go through hardware companies customer support.

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robinjansson2020@reddit

That’s what I thought too, in this case they referred me to asus and said they will not cover my issue.

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Trawzor@reddit (OP)

Must have been a shit service rep for Komplett lowkey. I had my monitor die after 1 year bought from Komplett, I sent them a mail basically saying "please fix" and they responded with "ok" and that was that, brought the monitor in in person, they tested it, said "yep, broken" and I got a new one.

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robinjansson2020@reddit

That’s what I expected, turns out I was wrong. Unlucky combo maybe, but when asus sent me pictures of my gpu damaged I knew I was fucked. I dunno if some doofus dropped it at work by accident or whatever, but they basically gave me the finger and implied the “fuck you”. I had expected more from komplett, and next time I’ll go with Netonnet instead. Only reason I didn’t was I saved about €50, so that’s on me.

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Trawzor@reddit (OP)

Inet is the best by a landslide in the Nordic countries. They have a no questions asked policy for everything, a friend of mine had his PSU break after 7 years, they just said "alright, so you want a new 750W?" and got one, no questions asked.

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robinjansson2020@reddit

I’ll try them next time, can only go up from here I guess.

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rbarrett96@reddit

After a few months I'm calling my cc company and asking for a charge back. Bet you they fix it then.

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xAsasel@reddit

Odd, I got a motherboard with a bent cpu pin on it 2-3 years ago. I contacted Komplett where I bought it from and they spoke with asus. They kindly asked me to send it to asus and they fixed it without any hassle.

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Deep_sunnay@reddit

Don't know how it works in Sweden, but in France most of the RMA is done by the reseller. Assuming you bought it in a shop and not something like amazon, you can just bring your product back and get a new one (or have it repaired).

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qFrozt@reddit

We are a part of EØS which gives us access to the market and the EU laws, so komplett in Norway operate under same EU consumer laws as in Sweden

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prodox@reddit

That’s weird, I’m from Denmark, but I have never in my life had to deal with the actual company that makes the product. My only interface has been with Proshop or Elgiganten (Elkjøp) etc. since they are legally obliged to solve the problem, since they were the ones selling the product to me. I though having to deal directly with ASUS etc. was only an American thing…

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HarithBK@reddit

they can tell you that it is an option and any product warranty above two years of age you must deal with ASUS directly. so any slimy CS rep of the store will talk like it is your only option. just like they do making it seem like you don't have a warranty. the number of times i my family has needed to put our foot down on getting a warranty replacement on a product in the 1-2 year span is frustrating.

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Cathu@reddit

When did they start doing that? Every time me or one of my friends needed to RMA something trough komplett it went trough them, no other party was involved

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Dixos@reddit

The last time I bought an Asus product was a 2080 Ti, had it for 3-4 weeks then it would start to randomly not ge recognized by my PC when booting. Sent a RMA request to Komplett and sent a list to follow which included contacting Asus, which found multiple sites o had apparently damaged the PCB. If that has changed since 2018 for Asus products I don't know but I'm burned there. :(

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adriaans89@reddit

I live in Norway, if there is an issue Komplett deals with it, they have never told me to go to deal with the supplier, thats the whole point of buying from places like komplett and paying slightly extra. (and yes that includes asus product, they replaced my GPU without issues)

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RealCameleer@reddit

Only ever had issues through proshop, Elkjøp and cdon. Komplett on the other hand ive never had any issues with, they usually take care of all the issues aslong as its hardware and not software issues

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qFrozt@reddit

That isn’t really any fault of Asus though, that’s just bad customer service from the dealer and them trying to get away not paying respects to their dealer responsibilities. I had a case like that with komplett. I complained to forbrukerklageutvalget (consumer law court that solve conflicts between private individuals and private businesses). I ended up getting a brand new product sent to me without having to return the 4,5 year old faulty product in question. Point is, you cannot really fault Asus for that, could’ve happened to any other manufacturer. I can agree for customers in US and other markets without any consumer laws to protect them.

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Buzzdope@reddit

They have bad quality control, and bad drivers. I work in an IT firm and the brand with the most warranty claims by far is Asus, on almost every product. One instance that stands out the most was a 2.5 k laptop that had a lot of issues because of drivers, and not even after 6 months the issues werent solved making it unusable, asus refused the warranty claim. Also most that get returned are with hardware issues like shorts on the mainboards. I would not recommend Asus to anyone ever. And I am so sad when I see youtubers that use their products for like 1 day and then recommend them, while ignoring the houndreds of people online that have issues with them.

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friblehurn@reddit

Interesting because Asus is pretty much well known for being really good. Their only issue is customer support, but if you don't need them, you'll be fine. I have a LOT of Asus products (before the customer support issues came to light) and they've all been really good.

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Buzzdope@reddit

You can search on youtube for electricians who repair GPU\`s and Laptops, you will find that they have a lot more Asus to repair than the rest. I dont want to influence anyone, just save you the hassle in the future.

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tofuonplate@reddit

I've used Asus for a long time with a decent result. Last time I built a PC is over 5 years ago. Have anything changed recently? Which brand do you recommend?

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Buzzdope@reddit

I cant recommend any brand, because it is about luck with everyone, but the point i was trying to make is that with Asus they seem to have pretty bad quality control and dont care that much about consumers, more than the rest.

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Azure-Ink@reddit

In the US. Bought a zephyrus S gx701 laptop in 2019ish, fans went bad. Sounded like a chainsaw. Contacted Asus, they wanted me to ship it to them (at my own expense, and pay $100 diagnostic fee.) Just built a pc a few months ago with an asus x870 board ($400) had issues. Just sent it in yesterday under warranty. Had to cover shipping expenses. Cost $95 (~$70 for box, packing, shipping, and $25 for the insurance.) Fuck ASUS.

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MarxistMan13@reddit

For Europe it should be fine. Most of the issues are support-based, which sucks for non-EU nations. The remainder of their issues are being overpriced and having some really terrible low-end products (Prime series B650 motherboards, for example).

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cr_eddit@reddit

No, unfortunately you're very much not fine, even in the EU. Asus just gives you the run around when reaching out to them and the only thing you could potentially do is sue them for noncompliance with EU regulations. At that point you're not only out the money for the RMAd profuct but also have to deal with a potentially lengthy and expensive lawsuit against a business worth billions that just doesn't give a fuck about you. There is just no recourse, nothing you can do STAY AWAY FROM ASUS if you value your money, time and dignity. The company is basically criminal and will scam you and screw you over in every way they can legal or not.

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Ferrum-56@reddit

In the EU the store is responsible for warranty. You would not contact ASUS at all in most cases.

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cr_eddit@reddit

Yes, but the only thing the store usually does is send the machine in themselves, resulting in the same miserable service by Asus. You are entitled to a replacement machine, but only after the store had a chance to "remedy the damage", aka send it in to Asus for repair. This usually results in excessive waiting time and in many cases no resolution at all or in some cases even more damage than before. There are numerous cases where customers had to deal with this. Alao, warranty claims (in case the defect occurs after 1 year post purchase) only go through Asus since the vendor is no longer responsible or liable at that point.

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Ferrum-56@reddit

You can choose to buy from a reputable store though, in which case you're probably fine even if the manufacturer is shitty. Or you can buy from a shitty store like Amazon that is too big to care about repairs and will likely just send you a new one without question, but that's a bigger gamble. Either way is better than going through Asus, but going through any warranty process is never fun. In almost all EU countries the warrenty from the vendor is 2 years. You should never have to contact Asus during this time.

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cr_eddit@reddit

Thus is actually not correct, manufacturer warranty is 2 years, and the vendor liabilty is 1 year. After 1 year the vendor has no obligation whatsoever.

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Ferrum-56@reddit

>When you sell a good or a service to a consumer online or via other means of distance communication (by telephone, mail order) or outside a shop (from a door-to-door salesperson), the consumer has the right to return the item or cancel the service within 14 days. This is sometimes referred to as the cooling-off period or the withdrawal period. No reason or justification has to be given by the consumer. >EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees. https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm

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cr_eddit@reddit

The 2 year guarantee mentioned here refers to the manufacturer. NOT the vendor.

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Ferrum-56@reddit

The *seller* is responsible. The *seller* is the *vendor*, not the *manufacturer*. You do not have a contract with the manufacturer. You can for example find a clear explanation here (emphasis mine): >Contact your seller. **He/she is responsible for the application of the legal guarantee of conformity.** He/she should not redirect you to the manufacturer. >Your seller is in liquidation? In some countries, there is a possibility to go up the marketing chain and to invoke the guarantee with another party (reseller, manufacturer, etc.). This is for example the case in Iceland, Finland, Norway, and Sweden. https://www.europe-consommateurs.eu/en/shopping-internet/guarantees-and-warranties.html

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qFrozt@reddit

People need to put away this idea that they ONLY should go directly to the manufacturer for support. We have these consumer law protections in place that hold both stores selling and manufacturers responsible. The shortest path to reach a conclusion is through the store considering VERY FEW if none of the manufacturers have any sort of support department etc in most countries in EU. Just go to your store, complain to your country’s consumer complaints committee etc that upholds that these rights are taken care of.

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thenord321@reddit

It may take months for them to assess and do the repairs. Still not a great solution, even with EU customer protection. (HI from 🇨🇦)

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ForThePantz@reddit

That’s the thing… there is no service.

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NotTurtleEnough@reddit

What does the law have to do with anything? I have a sales tax exemption that is issued by the state, and there’s a fine for charging me sales tax when I’ve submitted my certificate. Hasn’t stopped AliExpress from charging me sales tax anyway. And before anyone says “well, they aren’t an American company,” neither is Asus.

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Trawzor@reddit (OP)

Just because AliExpress can ignore a sales tax exemption in the US doesnt mean asus can ignore EU consumer law. The EU has a track record of enforcing regulations more strictly. Additionally, sales tax exemptions involve bureaucratic compliance, consumer guarantees are often tied to warranty policies that companies are legally required to honor.

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NotTurtleEnough@reddit

Companies are legally required to honor my exemption, too, under threat of $1000 fine per instance. I see no difference.

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qFrozt@reddit

The difference is the EU as a unit issue massive fines to companies not honoring their laws. Apple, Google, Amazon have all gotten huge fines for not respecting privacy laws etc. they can issue up to 10% of a company’s global revenue for a first offense and 20% for repeated violations. The US does not put this kind of pressure.

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NotTurtleEnough@reddit

The law in my state says they do, and the Tax Commission says they are investigating, so I suppose we shall see.

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TrueMadster@reddit

Everything. The warranty time has to be honored or you can’t sell. They try to get away with some bullshittery but the majority of times they can’t.

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NotTurtleEnough@reddit

I could say the same thing about AliExpress but they are apparently getting away with it.

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TrueMadster@reddit

I’m not sure you can. If you don’t honour warranties you stop being able to sell stuff here. They try to get away by using some of the exceptions foreseen in that ruling, not by ignoring it.

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the_lamou@reddit

Have you reached out to AliExpress? Reported them to whatever department handles the fine? I bet your state would love some extra cash.

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NotTurtleEnough@reddit

Yes multiple times. The state says they are working on a case.

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Middle-Effort7495@reddit

aliX don't charge taxes unless your state or country make them. Canada is anal AF and I pay no tax on aliX. They also don't operate physically in your country, so they have no reason to care about your laws. Unlike a literal retail store.

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M4urice@reddit

That's not how it works. Even in Europe their RMA is bad. They will try to dodge it by claiming any damage that was done to the devices were customer induced therefore not falling under their NDA. Multiple people even reported of Asus customer report claiming damages to their parts that weren't there when they send it in for repairs ...

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Trawzor@reddit (OP)

Thats odd, every time Ive had a hardware related problem I send the item back no questions asked. Had a monitor completely die after 1 year use and the store basically just said "Bring it to us and youll get a new one"

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M4urice@reddit

Was the RMA department you dealt with Asus? No? Then checks out. But feel free to read some posts on this subreddit it really is not that rare that someone send something in for repair UNDER WARRANTY to Asus to then get a invoice for a repair that is more expensive to than the device itself with damages that weren't even there when they sent it in. Like for example people sending in a laptop for a faulty keyboard and then getting a invoice for a screen repair and all that even though the laptop is under warranty and that issue wasn't there when they sent it in just because Asus claims it's customer induced damage (that doesn't fall under warranty). They basically say you destroyed your device on purpose or at least you did it yourself like dropping the laptop so they don't have to pay for the repair and have you pay it or even better say no to the repair and buy a new one.

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yankesik2137@reddit

Even in Europe Asus RMA sucks donkey kong. A friend couldn't get his shitty defective laptop fixed before threatening with lawyers and a popular post on r/ASUS. And they also managed to bend his laptop and try to say that the laptop was sent in like that.

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Trawzor@reddit (OP)

So he tried to go to ASUS directly? Seems like the mistake was made there. If I have a problem I give the item back to the store who are by law required to exchange it for the value of the item or money, they are the ones who battle with ASUS service, not me.

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Fightmemod@reddit

They will wait you out man. Their service is that bad.

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Trawzor@reddit (OP)

They will wait out the store, If I walk in with an issue I get my money or a new one. They might be awful in terms of service to the retailer, but thats not my problem at that point

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Fightmemod@reddit

Sounds like you've made your decision. Asus quality is only decent. I wouldn't pay the Asus tax if I were you. Nowadays I prefer MSI and Asrock. You do you.

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Trawzor@reddit (OP)

Where I live, all cards are priced the exact same, only difference is that ASUS had stock and no one else sadly. Would I choose XFX of Sapphire if I could? Sure! But then I would have to wait 3-4 months.

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Fightmemod@reddit

XFX is on my list of never again lol. Sapphire is good shit though. If you can't wait then, yah I doubt you will be upset by the Asus product. Go for it.

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frank_mania@reddit

RMA service definitely differs with the country you're in. Here in the US, it seems foreign sellers act with impudence, at least in the post internet decades. But more to the topic, Asus motherboards are without doubt the most reliable of any brand's. You might hear other opinions based in the short run but over the past 35 years, there's a reason why they have by far the largest market share. It's a tail wag the dog thing of course, too, because having that large a market share provides them with the revenue and the means that revenue provides to build highest quality products.

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XiMaoJingPing@reddit

Imagine having consumer protection. We Americans recently got rid of our consumer financial protection bureau, cause fuck consumers!!! LETS GO AMERICA!!!!

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Firleflansch@reddit

praise yurop

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KindOldRaven@reddit

How did I miss this. You already said it all basically. Full agree.

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HarithBK@reddit

> The problem is that their RoG stuff often comes at an incredible price increase over competitors it is funny people say this but i always just go for the cheapest parts that has the features i want. for my latest build it is basically all ROG stuff since it was the cheapest. i wanted PCIE 5.0 and the ROG B650-E board was the cheapest. i wanted the cheapest 80+ plat 1000W PSU that was ROG. now if i wanted a 5090 i had to go with an astral but otherwise here at least ASUS TUF cards is what has been shipped the most for MSRP outside of Nvidias cards. if the 9800X3D was such a power sipper that Air cooling is a great option the cheapest AIO i could get at the time was a ROG one. maybe it is just Sweden but i don't really see the premium ROG is meant to charge

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imsolost3090@reddit

If Asus is only slightly above average who would you say is the best?

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Z3r0sama2017@reddit

That's only if you in a country with poor consumer protections like America. In the EU you just send it back to the retailer and they have to deal with that bucket of shit.

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humanmanhumanguyman@reddit

Asus is typically my favorite brand to buy used. I have a Strix 2080ti from eBay that I got last year and it's badass, like 300mhz higher boost clock than a lot of other cards. Definitely wouldn't have bought it new.

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Wookieman222@reddit

I don't know I had to RMA a MOBO and had a new one within 2 weeks

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GearGolemTMF@reddit

The products aren’t bad but that asus tax isn’t an exaggeration. Strix GPUs are typically priced into the next price tier (3060 - 3060ti for example)

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SoulofThesteppe@reddit

Gosh yeah. I had to get an RMA over a decade ago and thought it was a horrible experience, far worse than other ones who, seemed to care more. In the end, I hesitated to even conside Asus anymore.

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kanakalis@reddit

i've only had to RMA 1 asus product (ROG laptop) and it was an extremely smooth process, took 1 agents and they immediately set up a follow up email for shipping address and tag. the whole RMA process took 1 or 1.5 weeks.

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Sea_Perspective6891@reddit

Yeah that's why if I do get anything made by Asus at Best Buy & get one of their warranty plans on it they way worst case scenario I'm swapping a broken product for a new working one without dealing with the headache of their RMA department.

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silbervogei@reddit

In the past I’ve bought ASUS without even thinking about it, but now, I’m t too sure. Can I ask, when you say, living in Europe and getting my hands on new GPUs is hard, what do you mean? Europe is a large diverse place, it’s probably one of the main markets for consumer electronics. That being said though, there’s a heck of a difference between the UK, France or Germany and one of the smaller less well off countries in Europe. I live in Scotland and have never had issue finding the products I want.

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loki1942@reddit

The are worse.

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C21H23NO53694176@reddit

i have a older 2020 touchscreen laptop i've been playing KSP on since i got the thing, it only has a i3. TP412FA os31t. i got it in 2020 for 120$ out the pawnshop cos someones bad luck. It lasted factory untill the AI bloatware forced a ram purchase and ASUS hooked up the chipset because for a i-3 8144u 620 4gb ram laptop, the one slot you have can handle 32GB of ram. i dropped in a crucial 16gb ddr4 stick and called it a day. the 20gb ram physical and 21gb virtual allows me to play kerbal with real solar system, all the physics mods and MOST of the graphics upgrades, clouds, citys, ect on medium density and high resolution just fine, just to test what modern games my laptop can do, i bought boarderlands 3 on steam since it was only 2.99. figured id have it for when i retire this laptop here soon. im debating swapping the motherboard. so i can keep using this laptop in my workflow and not fully retire it. if there was a way to give it thunderbolt 3 and a i-7 i'd be set for life. but, if you want a budget gamer laptop. you absolutley can get by with this laptop.

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BowlJumpy5242@reddit

Once upon a time, ASUS was my “go to” when building a PC. In recent years, their build quality and customer service have moved them into the “not by the hair on my chinny-chin- chin” category.

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driftkin23@reddit

Same here, I was an all Asus Rog and today they lost another customer due to their poor RMA and customer service. I'll be getting rid of all my products and switch to a different brand. I've come to realize that majority of their products go out or defects some out within the year. Like my Rog Ally X, along the time i used it and not even a year, left joystick went bad, dead pixels within month, material started to get ugly which makes me believe it's cheap parts on overprized item. Overheating with lots of software issues. My console been more at ASUS shop than at my home. Just save your time and go with like steam deck or the player one.

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thefreshera@reddit

I had an ASUS motherboard back in the Pentium days. "Rock solid. Heart touching", loved that bootup slogan.

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Lutinent_Jackass@reddit

What build quality concerns do you have? Others on this post say quite consistently quality is good

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TheWarBug@reddit

Only have experience with motherboards in the past, but I always delved deep because you both had great and garbage ones so you better informed yourself if you wanted the great one. Let's just say I don't consider them reliable in quality.

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wisetone_@reddit

Their internet cards for 60-80 dollars is really nothing to brag about they don't work as well as others for 40 or down to 30 dollars.

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Raitzi4@reddit

Asus has coil whine on GPUs. Other than that,they are decent. Would pick Gigabyte gaming OC instead of Asus prime.

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inyue@reddit

I read all the top comments but did you notice that no one recommends another brand? It's because you'll have the same response about "build quality, price, rma and etc" if you post another thread but changing asus to another brand.

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friblehurn@reddit

Pretty much EVGA is the only good brand when it comes to support, but they don't make everything.

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KindOldRaven@reddit

No. ASUS has generally been making very good products, albeit often not in the 'best bang for buck' category. Recently there's been warranty issues despite the flaws obviously being their fault and the likes which have tarnished their reputation. BUT as far as I know, generally speaking and as long as you've got good warranty (EU for instance), you should be fine and they do still make great products.

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flyingdutchman50@reddit

The products itself aren’t bad. The RMA service/ customer service has been poor and may be poor

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Trawzor@reddit (OP)

So for me as a European that doesnt quite matter right? since the store will handle it for up to 2 years after purchase.

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studentoo925@reddit

Just because you are in eu that doesn't mean they won't try those same tactics, the main difference is that they give up slightly quicker On polish subs there's post about warranty problems every few days with companies trying their best to not do what they are supposed to do, but they usually give up on mention of customer protection office (or on forwarding them the reply from said office)

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BarnabyThe3rd@reddit

I recently had to RMA one of their phones for a swollen battery. It was (and still is) one of the most dogshit customer experiences I've ever had. Both the store and ASUS have been giving me the run around and do not want to fix it because they claim the back plate of the phone is bent (no shit when the battery is so swollen I can see the inside of the phone). Do not buy their shit even in the EU. They will do as much as they can to waste your time and when you're out of warranty you're shit out of luck.

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bony7x@reddit

Nope, it doesn’t matter.

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Naturalhighz@reddit

which is basically pointless in EU as the store handles it for 2 years.

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DatPulover@reddit

Honestly.. I had nothing but problems on ASUS cards (AMD) so far. My RX 6600XT, my most beloved card was so stable and great. BUT I HAD TO LOCK MY FPS because the fans were rattling, bearings gave weird noises, and I swear if I moved my mouse on the desktop then I had coil whine. Even if i didnt touch anything I had coil whine. Insanely loud too.

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lezcamino@reddit

I've had many Asus products and they've served me well. They did have bad warranty service and I experieced it about a year ago with my most recent laptop. They didn't honor the warranty and charged me to repair the laptop. Some weeks later I got an email pretty much apologizing and sent me a full refund. They may be trying to improve their customer service.

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DoomDash@reddit

No problems with any of my Asus products in 14 years.

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Slight-Toe109@reddit

So if not ASUS, which brand should we choose?

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Gold_Dog908@reddit

sappfire>xfx>powercolor>everything else

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Narrow_Chicken_69420@reddit

when you think of it, asus was the only one in europe that sold the 9070s at msrp +50 euros (very decent pricing for europe) for the first 5 minutes of the day those launched. Then it went fuckery, as always.

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Trawzor@reddit (OP)

We never had MSRP here anyway, we never have.

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Narrow_Chicken_69420@reddit

we can't have, because taxes, but msrp+50 euros is decent, and asus sold their models 9070 for 600 or 610 and 9070xt for 650 or 660 euros, but for like 5 minutes lmao

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Trawzor@reddit (OP)

Asus models started at 900$ here, sad, but its the way it always is.

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Winter_Pepper7193@reddit

I have an asus gpu from 2012 that still works, And its been used every day since then except for sleep time.... I had 2 turdbytes before that, and those died 2.5 years after purchase, conveniently right after the warranty expired guess wich brand im never buying a gpu ever again

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Disastrous-Gear-5818@reddit

Asus is a horrible company, but mostly due to their own support. There devices regularly become "obsolete" simply because they do not make updated drivers, they have the most egregious RMA process that I have ever tried to use, and they will flat out lie to consumers about the capabilities of their products. They have gone from a AAA brand, to a knock-off in the last six years. It is no different that getting PC parts from a random Korean outlet. They have even started using lesser quality components, when compared to other manufacturers. People are just catching on to what repair techs have known for years...

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Echo-Four-Yankee@reddit

Their products are excellent, their prices are not, for most people. I happen to love the brand, specifically ROG.

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sIeepai@reddit

Asus has no warranty

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Zorin1@reddit

I would never buy ASUS again. I've had motherboards/graphics cards/monitors over the years in all my PC's as I was on the hype train fully even after multiple things had gone faulty but literally every single one has gone faulty. The worst of which was the monitor which died on me just a few months outside warranty and it was 800 euro down the drain as ASUS didn't want to know and couldn't even offer me any info or advice on how to repair it (which turned out impossible because they don't sell backlights for it and an entirely new screen would be necessary). NEVER again will I buy their overhyped, overmarketed junk. Steer clear is my advice. There are better, cheaper options.

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coeffey@reddit

I have a Asus rtx 3070ti. No issues for over 3 years. Asus was regarded as one of the best at that time. How quickly perspective can change, if you don't treat your costumers well...

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Moon_Frost@reddit

The way I see it, the products are high quality. But since issues rarely happen, when they do happen they don't have a good system in place to deal with it. If they had thousands of issues, I'd imagine their RMA department would be rock solid and smooth. Not enough funds to throw into training the RMA department if they only get a few issues by comparison.

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DetectiveEqual5090@reddit

I think Asus is great. The real problem is they’re not as prestige as they claim to be, nor what they charge.

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SlicingYeti@reddit

Nope. I've only ever had 1 problem with an Asus product, which was a monitor that developed some dead pixels shortly after purchasing, got in touch and they swapped it out, no questions asked. But, it's pretty common to hear that they have bad customer service, so I feel like I got lucky. But but, I've had plenty of products from them over the years, and they are generally pretty solid, if a tad expensive compared to other brands.

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Captcha_Imagination@reddit

The products are not just ok. They are top tier. Customer service sucks because they assume the user fucked up the product. And the reason they think that is because it's true some of the times. Think of the target demo: 16-30 year old gamers.

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Galego_nativo@reddit

Hola, si te gusta el baloncesto, te invito a echarle un vistazo a este subreddit (y a unirte a nosotros y participar en los debates si te gustare el contenido): https://www.reddit.com/r/NBAenEspanol/ Esta es una comunidad de habla hispana para conversar sobre baloncesto en esta plataforma. Como su nombre indica, principalmente se cubre la NBA; pero también se habla un poco de las demás competiciones (ACB, Euroliga, partidos de las selecciones...). Si tuvieres alguna duda, puedes contactar con algunos de los foreros de la comunidad. También tenemos una página de presentaciones, en la que cada uno cuenta un poco su historia siguiendo este deporte: https://www.reddit.com/r/NBAenEspanol/comments/1h21n31/dinos_tu_equipo_o_jugador_favorito_presentaciones/

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tigerf117@reddit

Well I just had to repaste a top of the line RTX 4080 strix OC because of their shit paste and thermal pads, plus my ROG Ally has a non-functional SD card reader, and my last Asus motherboard died (ironically enough the RMA process was smooth). Never again Asus.

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reaper10678@reddit

The actual products are great. The issue is in their warranty services and repair policies. They pretty frequently try to fuck you if you need a repair under warranty.

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Oafah@reddit

As I've always said, put the U in ASS to find out.

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Maximum-Ad879@reddit

Never really had a problem with Asus products. I've had their GPUs and motherboards since my first PC in the 2000s. The only real issue I have is the SD card reader on the ROG Ally; that thing is toast. It seems that their customer support is the real issue. I've never dealt with them myself.

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thenord321@reddit

Assus used to be decent with motherboards, but overall the company has shifted to a "male the sale then screw them" policy. Bad follow-up service for customers. Drivers are important, customer service, returns etc are part of good business, but they are shooting themselves in the foot for the last 4-5 years.

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fresh_air_needed@reddit

V xdwzw8

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ethanguin@reddit

Yeah, just like a lot of other people said. The products are usually solid, but customer service and RMA is probably the worst in the business lol. They find ANYTHING to void your warranty and make you pay

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Hungry_Freaks_Daddy@reddit

I think I have an asus router and motherboard. No problems whatsoever. Never had a gpu from them I don’t think.

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psimwork@reddit

It's not the products that is the issue. It's their customer support. Be prepared that if you do have an issue with the hardware, you're going to either have them blaming whatever other hardware you have (or you personally), or alternatively if you do send in an item for repair, they'll find some non-related cosmetic issue and basically refuse to repair the device because clearly the non-related cosmetic issue is entirely at fault for the lack of function, and by the way it's your fault.

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UncleJoesLandscaping@reddit

You admitted to undervolting, which obviously voids the warrenty on your powersupply and monitor!

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Trawzor@reddit (OP)

I have an ASUS Motherboard and PSU, what could they possibly have to say then lmao

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neo-karasu@reddit

Chances are they'd say you mishandled them and used the product in a wrong way (like having electricity go through them *gasp*) 😛 But honestly if you're in Europe it doesn't matter much. Regardless of what they say they still have to follow the law. Personally got an asus motherboard and gpu and both are good.

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heickelrrx@reddit

Asus have the best product in my memory, just hope you get a good and won't have any issue so you will never deal with their aftersales

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scriminal@reddit

What's sad is that for a long time starting in the 90s they were the gold standard.

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SpiritualAd7049@reddit

I have a Asus white Evo 4070 super and a prime 750 watt unit with zero issues. I've only had issues with their motherboards.

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KillEvilThings@reddit

In my experience their products have poor quality and poor quality control. They don't have issues the average person would see. A random crash once in a while? Weird sound issues? Most people will overlook it, but it's actually the result of using cheaper components while doing nothing but flashy gamer garbage to sell to people. Also armory crate is dogshit awful like I'm talking broke my firmware type of bad. Even other vendors with their software, while bloated and slow, don't break the fuck up like asus' armory crate. Take it from someone with 10 years of experience using asus hardware in various ways. After terrible experiences with their hardware I am never using their shit again.

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Aggravating_Speed665@reddit

Fair play. Which manufacturer is your _current_ mobo?

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KillEvilThings@reddit

MSI. It's not perfect, I occasionally get my mouse disconnecting/power draw issues to a USB hub but it's very rare and was mitigated by making my power delivery more efficient (going to 12vhpwr over 2x pcie connectors to my Ti Super for instance) + mobo bios updates. Nevertheless it's been an otherwise rock solid experience for me. Also has the only audio comparable to my 13 year old laptop which, ironically, was asus, and has good electrical isolation (no noise/whine audible/being transmitted through my headphones) etc. My two subsequent ASUS laptops had issues with that.

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NovelValue7311@reddit

I've had no issues. My asus rog laptop is really good. I have a 2011 asus motherboard and it's held on well also. I'd way that generally their stuff is good, just expensive.

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arthelinus@reddit

I like Asus products but customer support however is terrible.

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Im_The_Hollow_Man@reddit

Quality average/slightly above average. Prices HIGHLY above average. Costumer service/RMA = 99% chance you get denied and no solution. Thats ASUS for you.

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Seegerts333@reddit

Overpriced garbo that im 100% sure is manufactured to shit itself after the warranty period

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Economy-Regret1353@reddit

Depends on where you live tbh

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SlemonKC@reddit

Armory Crate was the issue for me. To use an Asus ROG mouse and keyboard I think I ended up installing, then eventually uninstalling about 10 different pieces of software.

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Ozonek@reddit

I didn't have issues with Asus products and I had a bunch of motherboards, GPU's, AIO, fans, cases and PSU from them. There are horror stories about RMA with them, I was lucky enough not to need it. As for dying hardware, I had worst luck with ASRock, 3 dead motherboards from them. And 2 dead PSU's from Corsair.

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International_You_56@reddit

Just buy from Amazon so if you have issues, you can just return and replace without dealing with Asus cs directly.

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spaceshipcommander@reddit

It's in stock because it's 10% more expensive than it should be. Don't buy it. Don't feed the scamming companies or you're accepting that as normal.

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homies2020@reddit

I avoid them after their RMA service dismantle my 3000 euros monitor mistakenly for parts which I sent them to fix only the fan noise. Furthermore, they sent me two broken monitors as replacements that I didn't even wanted. Both of them had screen broken badly. If you are fine with this kind of RMA service, then go ahead and buy Asus.

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AntiGrieferGames@reddit

Most of the products are terrible. And then you have to deal with RMA/Services, as they are more terrible as you think about it.

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skrukketiss69@reddit

ASUS products are usually pretty great. I've had both ASUS GPUs and ASUS motherboards (currently using a B650E-F) and it's been just fine. Their build quality is as good as the rest. The complaints are mostly about their customer service/RMA process and the price of their ROG lineup. Personally though I think having to deal with RMAs from any company is always going to be a pain in the ass whether it's ASUS or something else.

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Trawzor@reddit (OP)

So this seems like an awfully american problem no? I mean, if I have an issue here I can just go back to the store and say "please fix" and they are legally obligated to within a 2-year window

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DrunkGermanGuy@reddit

It's quite common for Americans to project their situation onto anyone else... Anyway, to come back to your original question: the Prime RX 9070 (XT) is completely fine, or good even. From what I've read the card is reasonably quiet and cool. People probably jumped on the cards of AMD-exclusive AIBs such as Sapphire and PowerColor first because they have gained a lot of trust over the years, but the Asus cards are by no means bad.

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skrukketiss69@reddit

Oh definitely. I'm European aswell so it's pretty much a non-issue us. Gotta love strong consumer laws.

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CalicoWhiskerBandit@reddit

i donno, evga was pretty painless but now they dont make nvidia cards anymore

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Benithio@reddit

I've had four consecutive Asus motherboards and never had an issue.

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qFrozt@reddit

I’ve had good experience with Asus. In Norway you can’t really tell anything about the «asus premium» cause most cards are priced the same, and Asus often are the one with entry level priced and stock. I’ve rocked a (msrp!!) 3080 tuf 10gb since 2020 until January this year. No issues, have held up great and the cooler and thermal paste still doing its job 4,5 years later. When the 5 year consumer laws warranty runs out later this year I’ll repaste it, but for now it’s living on in my gf’s build never hitting above 65 Gpu temp and 75 hotspot.

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PhoneZealousideal583@reddit

I work for Asus and I wouldn't even buy our own products.... That should say something.

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-ZeroStatic-@reddit

As a Dutchie, I've never had problems with Asus products or customer service, except for one. The GX701GX Zephyrus laptop seems to have a design flaw that can ruin the power delivery usb port, which wrecks the battery. Happened to me out of warranty. Most expensive desktop I've ever owned. Positive CS stories: I broke some keycaps while cleaning and got sent replacemente free of charge within a day. I shorted and bricked that same Zephyrus after disassembly (thing nearly got set on fire) and they fixed it within a week for relatively cheap.

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ywgflyer@reddit

They're good products IMO -- just very expensive, at their higher end you are paying a steep premium for tiny performance gains that 99% of users, even most gaming enthusiasts, will either never notice, or don't have the (additionally expensive) other hardware to actually take advantage of.

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onofrio35@reddit

Their products are generally actually pretty good relative to other AIBs, just some not so great customer service as of late.

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OGMecha@reddit

Never had an issue with any of their products. GPUs, Mobos or monitors.

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calaan@reddit

I’ve used them for years and never had a problem.

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Fightmemod@reddit

Asus charges a higher than premium price for parts but will fuck you with poor customer service. They will just wait you out when it comes to getting support for a product that's outside of the retailers rma period. I bought a $3k+ gaming laptop and it took over a month to get in touch with the proper people from Asus just to get told they wouldn't help me with a new charging port. I had an $800 monitor with a known dead pixel issue, to the point they made a revision of the monitor that fixed the issue and because I was a week outside of warranty when the issue appeared, they only gave me a code for 10% off the new monitor. Since then I've sworn off their products. My new PC is totally Asus free, I'll give other manufacturers the chance to dissapoint me rather than give them another dime.

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sircolby45@reddit

I personally have nothing but great experiences with Asus and nothing but terrible experiences with Gigabyte that seems to get a lot of (IMO) undue praise. Asus moves a VERY large volume of hardware every year, so that means there is going to be more opportunity for people to have a bad experience and those are always the most vocal.

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IrishThree@reddit

I have an Asus 6800xt with built in aio. I'm not satisfied. Green screens of death, and after three years little hints that it's failing. I will not be buying another Asus product.

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Rhoken@reddit

Nah... people on internet likes to overexagerating the problem everytime their product doesn't work, specially on Reddit. Asus products are not worse than other brands and mostly the complains comes from customer service. But in Europe we have 2 years warranty from the shop so who cares about bad CS?

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Moaning-Squirtle@reddit

>Nah... people on internet likes to overexagerating the problem everytime their product doesn't work, specially on Reddit. Also, Asus is the biggest maker of computer components, by far. For every 50 broken components, you might only see one from the smaller partners, purely by scale.

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Trawzor@reddit (OP)

The store Im buying it from has a 3year moneyback guarantee on all Asus products, looks like I am getting myself a 9070 XT

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ixvst01@reddit

In 2023 I had a B650 board from them where SATA drives would randomly disconnect under heavy cpu load. Asus support kept trying to tell me it was drivers, the cpu, or the ssds, but I knew it was the board because hardware monitor was showing the chipset hitting 115C at idle! Finally convinced them to RMA it, but I ended up just buying an MSI X670 board and haven’t had any problems since.

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pittguy578@reddit

Their products are usually good but their warranty service stinks. I just purchased a 240hz monitor in April . At end of December , it started to get this weird horizontal line across screen near top . Looking at Reddit posts and Amazon reviews .. this is a known issue with these monitors… cost me $125 to ship it back. I understand that people usually have to pay for shipping for rmas but the fact that this is a known defect and had to pay that left a bad taste in my mouth.

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NukaGunnar@reddit

Their support is often cited as being terrible, but that is precisely why I purchase with warranties from companies I can rely on. In the US for example, buying from Best Buy can get you in person support and same day replacements on stuff. I have never needed to reach out to Asus for anything

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ndr2h@reddit

I’ve been using their GPUs & motherboards for a long time, never had any issues so I haven’t had to RMA anything. I buy the GPUs second hand so haven’t had the upfront sting on those. I once bought an ASROCK motherboard and was really impressed with the value for the features it had in comparison to the ASUS board. I’m going from intel to AM5 this year and will look at them again

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Aggressive-Expert-69@reddit

I've always thought of Asus as being top tier. I'm open to being wrong though. I'm not a brand loyalist

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xxlordsothxx@reddit

My last 3 GPUs have been ASUS. I have had zero issues with their products. I think they are normally high quality but if you ever have an issue then going through rma with them is a nightmare from what others say, including gamers nexus.

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StrongFaithlessness5@reddit

I have a 9 years old portable computer and it works fine. It's not a gaming computer of course, but it's enough for everyday routine. I chose it because it has a big screen. Sometimes I use it for gaming even if it is not meant for it, but I don't play so much because I feel pity for it XD Anyway, it was good when I bought it. I don't know how are the most recent ASUS computers.

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Far_Amphibian_9133@reddit

i just upgraded from my mostly asus (rog mobo psu and tuf gpu) rig after 4 years. while building it at the time, the fan controller from my (cheap af) bitfenix case shorted out upon first boot, with sparks and smokes, i thought i was cooked but miraculously only the mobo rgb and its headers died. i have a cheap surge protector but no ups and my rig have survived multiple power interruptions where the power just dies and come back immediately after. ive been gaming on it for 4 years and the only complain i had was the coil whine on the gpu under load.. this might just be on my case but the units that i got seem pretty durable.. ive since moved it to my living room to continue sailing the high seas..

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manicalmonocle@reddit

Just remove the u from the name. Describes the company perfectly

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Piotr_Barcz@reddit

I've found their stuff to be used in the highest end computers. They make far and away the best GPUs next to Nvidia too.

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Lostygir1@reddit

Asus *PRODUCTS* are really good. Asus the *COMPANY* is really bad.

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DeepSoftware9460@reddit

They are good enough that if they have something for the same price or cheaper compared to another brand, its not a bad idea going for the Asus. If the Asus product is any more expensive, its not worth it at all.

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skyfishgoo@reddit

from what i've seen they are always more expensive.

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DeepSoftware9460@reddit

It's the asus tax haha

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Harrigan_Raen@reddit

My only beef with ASUS is their price, I used them almost exclusively until 2020-ish because they jacked up their price so much. I do generally prefer them for Mobo's and not GPUs. The only brand I stay waway from is MSI for GPUs because I had a 1080 'the duke' explode weeks after the 3 year warranty expired and was fucked at the start of COVID because of it.

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Clemming2@reddit

I think people don't want the Prime card, because it's essentially a reference card and should sell at MSRP but ASUS is charging way over MSRP for it.

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deadnerd51@reddit

I mean, with the 9070 xt or non xt, it seems like people have ignored them mostly because they are significantly higher priced than all the other AIB cards. Like Both Saphire and Powercolor top end cards top out at 720-750, yet the asus prime and tuf ones are more expensive. Like its not even the ROG model, so just Asus being greedy.

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devillee1993@reddit

I build many PCs for friends and I will say ASUS products should still be tier 1 easily. ASUS sells a lot and people are buying this brand. No doubt you will see a lot of complaints and issues since it is one of the best players in the market. I will say unless you have some specific model or brand you want to have, ASUS won’t be a bad choice anyway

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JigMaJox@reddit

The products might not be so bad but the support behind them is terrible

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siphillis@reddit

Products a high-end, but so is the pricing. Moreover, their customer support is among the worst. I own an ASUS monitor as of this afternoon, but on the condition that I got it $300 off and got a separate warranty. Blessed Micro Center

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irsh_@reddit

I've always had really great luck with ASUS. My only issues in 30 years of PC building has been with Ultra Power supplies and XFX Motherboards and Video cards.

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Traylay13@reddit

I currently own this exact card and it's amazing. Quiet, cool, no bugs and not too big. No complaints. Apart from the 850, I paid for it.

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Case1987@reddit

The ASUS 9070XT price is far too dear

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Neeeeedles@reddit

Gpus are great but expensive

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CFSouza74@reddit

I've had monitors, motherboards, Asus laptops and they've never given me any problems...

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CrAkKedOuT@reddit

Never had any issues with the Rog Matrix mobos

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Kitayama_8k@reddit

I've had bad luck with their mobo's back in the athlon/phenom/sandy bridge days. I think it's probably that more or less you're rolling the dice with a cheap mobo from any brand and a decent mid to high mobo will be fine from any brand. Had good luck with their routers as well. Never had any gpu fail regardless of brand, though I've never had an asus. I think most are fine, though covid era subpar components may be an issue as time goes on.

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VacationNegative4988@reddit

I would say their products aren't bad (except for prime motherboards). However, if/when something breaks or goes wrong they have very unreliable customer support.

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muadib279@reddit

I’m on my third pc using Asus motherboards. I love their products, but apparently they have horrible customer service now.

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Elitefuture@reddit

Mid to high end asus is good. Low end asus is 50/50. Their customer support is 50/50

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Regular-Mechanic-150@reddit

Im using asus products for 2 decades now, i have never experienced any problems. I have 15-20 years old Asus GPUs and MBs in the Basement that might still work.

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protomartyrdom@reddit

Asus has good products and bad products. AMD GPUs are not an area where Asus excels, they are outclassed by Sapphire, PowerColor and XFX. They do relatively better in the NVIDIA GPU space.

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Elrothiel1981@reddit

After their RMA issues I kept hearing about I did not do Asus my last PC Build for my motherboard

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CamperStacker@reddit

The are a huge supporter of LTT and their “it’s asus so you know it must be good” trust me bro bs, which is to say: They refuse rma over things like a cosmetic scratch to plastic case of the gpu has fried itself.

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Trawzor@reddit (OP)

What company would RMA a cosmetic scratch though? Not like it matters anyway

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etapollo13@reddit

Search the video by gamers Nexus called something like "asus scammed us." It was i think within the last year. It's pretty crazy and puts Asus on my no-go list until they establish a new track record of operating in good faith.

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Mundane-Text8992@reddit

I would place ASUS as the best manufacturer. They charge a premium and the do make cheaper, poorer products like every other manufacturer, but generally their products are well built and well performing. No manufacturer is perfect but I rate ASUS.

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palindromedev@reddit

Asus rma is outsourced, dishonest, and unaccountable. Quite often they will cheat customers out of rma using every trick in the book and hold the products to ransom for charges. It really is that bad. And the icing on the cake is Asus HQ are aware, have been called for it for years, and yet still it happens in multiple countries and said shady 3rd party rma centres are still doing it and still in use by Asus. Just straight up crook behaviour which is not only a disservice to customers, but also to all the talent in Asus such as the engineers etc. Seems like Asus is a captainless ship to be honest after this many years of the same behaviour.

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WastelandHumungus@reddit

I used to ONLY buy asus motherboards

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Modey2222@reddit

Nope they have some of the best and over engineered products in the market what we all agree on though is that their customer support and RMA is so aweful that is makes the company look so bad despite the over engineer part

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Difficult_Pirate_782@reddit

Yep

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Tobias---Funke@reddit

My ASUs MB and keyboard are great.

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Blue-150@reddit

I've had gpus and currently have a motherboard, all good quality. There was a mobo issue a year or two ago that had bad PR for bad customer service. Maybe it's that lingering bad taste.

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Hofnaerrchen@reddit

Was using a ASUS MB for 7 years, but lately there were some problems with ASUS products and their RMA policy just suckes. Will not buy ASUS anymore... EVER!

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