Why is the legal process of buying/remortgaging so bad in the UK?

Posted by JWills1k92@reddit | AskUK | View on Reddit | 44 comments

So slight rant here, but I am not painting all conveyancing solicitors the same, but my experience with them is just terrible. I am currently remortgaging and was appointed one as part of the mortgage deal. As I'd had a bad experience previously I thought it might be better this time as the lender was sorting it... Seriously though, do they just get off at leaving people feeling stressed and clueless as to what is going on? Do they do an entire module when learning on "how to stress out your clients". I just find the slow responses and complete lack of transparency with the process and what is happening is just terrible. Everyone I speak to says their experience is similar, so my questions are, What have your experiences been like and why is the process so bad in the UK?