Did anyone here use Upway? If so, what was your experience?
Posted by ButterflyAlternative@reddit | ebikes | View on Reddit | 30 comments
I’m looking to purchase a new bike and they have some good offers, but I’m wondering if anyone in this community used them. Thanks!
Aromatic_Chemist8191@reddit
I was very skeptical about buying a refurbished EBike from a company I had never heard of before; what a fantastic experience. I bought a 2022 Turbo Levo Expert, a high-end E-mountain bike with 1.5 miles on it and a small scratch on the chainstay, but I saved over $2600. If you have any hesitation, please do not. 1000% I will buy from them again. Max and Kelly were fantastic, from taking time and texting me pics to when I received the bike—A great group of people @ UPWAY. I would be an Ambassador for them, and they could have many more sales if promoted strongly in Atlanta because of our large mountain bike community.
Thanks, Angel
Warm_Owl_9707@reddit
I just ordered a bike a few days ago I got a confirmation email but that’s a bout it no texts or anything like you are saying
Worried-Syllabub1446@reddit
FYI this is OP only post, soooo
sfgothgirl@reddit
do you think this is some scam? they're asking for opinions, not selling something!
OnlyInvestigator3683@reddit
I second that OP'S Experience Dude, don't be a dick! I had a 10/10 experience with Upway! Not everyone posts all the time. Most have jobs
UnderstandingWarm369@reddit
I used them and regret it!
I purchased 2 locks with 2 E-bikes. The 2 locks came without keys. It took them over a month to receive the 2 keyless locks and send out another 2. The second time they sent out 2 locks 1 had a key and 1 did not. They still have not returned my calls. Stay far away as they are either very poorly managed or just crooked!!!!
Sscomo@reddit
Enter your personal and cc info then it says card declined. 👍
onwardcovefefe@reddit
Number 1 scam method, decline the card, then get an email, or try again. The card gets charged you get no bike.
OnlyInvestigator3683@reddit
Sounds like a personal problem, or an I D 1 0 T problem
ADHDadditiv@reddit
I know I'm responding to an old thread but just thought I'd add my 2 cents in case anybody is doing research and wants another data point to add to their knowledge quest.
I just got my emtb from upway and am very stoked about it. Absolutely zero issues. Their website seems a little clunky and maybe outdated for 2025 but I can confirm that everything went as planned and I had a fantastic experience ordering from them.
Just thougth I'd share, happy hunting for your bike!
Due_Check_8168@reddit
Upway is legit. Great Service! Great Deals! Ordered a Turbo levo bike came in less than 4 days on the East coast. Bike was spot on for shifting, steering and brakes. Only trouble was a sticky dropper post. Bike was new less than 2 miles and the actual bike shown on website photos. It is a beast on and off the trails.
I’ve ridden MTB’s for 35+ years. Never had a 27.5, 29er, thru axles, 4 piston brakes, a dropper post or obviously an E mountain bike. Been ridden 26ers since ‘86 and saving since 2018. E Mountain Bikes are AMAZING!
Thanks Upway!
vvortex3@reddit
lol, new account, 1 post. I'm done with this kind of nonsense.
CuriousExpression597@reddit
don't know about all the previous posts, but i bought a speedpedelec from them last year and i have to say it all went pretty good.
For sure there were some minor issues left and right, but they have a fantastic customer service that is very responsive and helpfull so most is solved immediately and on a very correct way.
So for me it is a go. I trust them and would buy my next bike there again(or sell one, they also buy over bikes).
OnlyInvestigator3683@reddit
Good. I'm done with you tool!
dnhaas@reddit
Upway mag volgens je review dan wel echt zijn. Daarentegen heeft Nederland nogsteeds geen Oostkust 😂
spicy___meatballs@reddit
Dodgy as hell. All these positive reviews as single posts. Upway is a Scam. Fuck them.
OnlyInvestigator3683@reddit
With your attitude, I'm not surprised if they stiffed you. I had a great experience. Got a Gazelle Ultimate t10+ with no miles on it for 40% off the best price I could find at retail. 10/10 for Upway
SilverBluePacific@reddit
Upway offer of $790 for a lightly-used Aventon Level 2 in excellent condition with only 182 miles. Bought new in September 2023 (\~1 year, 6 months). Fair?
RiSKeYBiSNuS@reddit
Bought a nos bin from them took two weeks to ship but it showed up and is just as described ... Legit stuff here
Fun-Pride-7697@reddit
I just ordered on bike this Monday 17th of March. Great service and I took the full insurance for 1 year. My location: Antwerp. I saw their info in a trusted site: veepee.be Made a loan with the bank. Was approved. Paid and all good. Today the 20th of March I get some emails, 1 my bike is shipped. The other, excuses for not being able to give the insurance as it wasn’t accepted. I’m still waiting for the bike. We’ll see. They offered me a possible solution for insurance. I’ll see if it is possible or not.
I guess I’ll keep you posted!!!
Full email thread: Après vérification, nous ne pourrons malheureusement pas assurer votre vélo avec Evy. De ce fait, nous allons procéder au remboursement intégral de votre contrat d’assurance. Désolé pour cela.
Afin de nous excuser pour ce désagrément, nous vous offrons également un remboursement de 50 €, en guise de participation aux frais d’une autre assurance externe. Vous pouvez, par exemple, consulter des assureurs en ligne comme Qover ou Sharelock.
feliz-Case-7098@reddit
dont buy any bikes from them,bought a aventon pace 500.2 last year is on warranty, the battery is not working, I sent already like 20 emails asking for a new battery, they had putting so many obstacles and they don't want to change it,they want me to go to a bicycle store for a technical check,I sent so many videos and pics probing is the battery, no answer...I regret to bought a bicycles from them,don't buy any because in the moment u have problems they dont give u the service u expect
Av8jenny@reddit
My experience so far has not been a good one. I’m still waiting on my e-bike. It was supposed to be delivered a week and a half ago. When the bike didn’t show up on the day it said it would be delivered, I reached out to Seko, the delivery carrier they used, and they said they don’t deliver to my area. I’m in Northern California about 3 hours north of San Francisco, right off a major Hwy. It’s not like I’m out in the boonies. After 3 failed promises that Seko would get back to me, I emailed Upway. Tried calling them and got a VM to leave a message two days in a row, so I emailed them. They finally emailed me about a week ago to say they are looking into it. Emailed them each day (times 4 days) for an update because I work far from home and just wanted a day and time so I’d be home when it got there. Didn’t hear anything for days. Today I’ve finally been told it will be here today by “another carrier”. Emailed back to ask for the carrier name and tracking number. They just replied that the tracking number will be the same but it’s a different carrier. I’ve responded asking what carrier and I’m waiting to hear back.
Joannekat@reddit
Did it arrive safely?
sftysw@reddit
Yes, I used them last month. Since I write an e-bike blog they asked me to test out the service for no cost, but that meant I had to mail the bike back after a month.
Overall it was pretty seamless. I got an Aventon Aventure from them. It arrived almost completely built (the box was gigantic almost 6 feet tall! The headlight was damaged in the shipment, but besides that everything was in great condition, it seemed like new. All I had to do was put on the pedals and straighten the handlebars.
Because it was a Fedex Freight shipment I had to adjust the delivery window a couple of times and both the Upway shipping coordinator and Fedex Freight person were surprisingly easy to work with.
All in all the experience was great and I'd recommend them. I'm working on a full blog post about the experience. Will link that when I have it finished.
Happy to answer any questions, but since this post is a month old I assume you might have already gone with someone :)
ButterflyAlternative@reddit (OP)
Hey, thanks for the reply. I haven’t gone with anyone yet, I’m still exploring the market. eMTBs seem to pop up every month on a discount somewhere and that just leaves me believe there’s new models coming out and stock isn’t being sold as fast.. I’ll wait a bit longer, I’m in no rush. Would love to see your blog when it’s ready. Upway seemed like a good deal, so definitely still interested. Thanks for your reply though!
Cold-Pepper6560@reddit
I was also looking at upway for an ebike for my son, but I’m kinda nervous in buying one 😩
OnlyInvestigator3683@reddit
Don't be! I had a great experience
VamMonaco@reddit
Anything that’s advertised on YouTube is a scam. If they have that much free money to blow spamming social media, then they’re overcharging you. That’s the rule of thumb
OnlyInvestigator3683@reddit
Not my rule of thumb Sparky. I had a great experience with Upway
OnlyInvestigator3683@reddit
I had a great experience with Upway! Had 1 small problem with the adjustable stem. Took it to a Gazelle dealer ( at Upway insistence). They paid for the repair and gave me a tune-up. Gazelle refunded me 100 for the bike work and 35 for the part. Other than that. It's perfect. The set screw was sheared off. Easy to miss on a pre-sale checkout. Saved 46% over the best retail price I could find. 10/10 for Upway