Halp! Teams Microphone suddenly doesn't work on SOME new computers

Posted by TechGjod@reddit | sysadmin | View on Reddit | 7 comments

Hey!
Trying to troubleshoot this one
This started happening recently (on our high power users of course). we are at 3 now.
Using New Teams.
Lenovo T16
Win 11 Pro 10.0.26100 and 10.0.2263
Microphone stops working in teams.
Microphone works fine in Zoom
Microphone works fine in Teams if it is launched from the web
but, does not detect any sound, from the Teams app.

We have been banging our heads on this one... and of course it is not happening on all computers, so every time we try something, we are bothering these user, and of course two of the users still have their old Dell Win PC... and works fine there

Anybody else have the same issues, and more hopefully, a solution?

Thanks!

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IsItPluggedInPro@reddit

Other redditors and I have found that the only solution seems to work all the time for the mic is turning off audio enhancements. Ditto for not being able to hear Microsoft Teams through your computer speakers, except you go into Output, select the speakers, and turn off "audio enhancements".

    a. Open Settings

    b. Select "System"

    c. Select "Sound"

    d. Under "Input", open Microphone Array

    e. Turn off "Audio enhancements"

Or:

    a. Open Settings.

    b. Select "System"

    c. Select "Sound"

    d. Find and select "All sound devices"

    e. Under "Input", open Microphone Array

    e. Turn off "Audio enhancements"

For consistency, I suggest that everyone go to the following post about the issue. It has the most engagement: https://www.reddit.com/r/sysadmin/comments/1ize6sl/ms_teams_mic_not_transmitting_for_first_5_seconds/

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VWBug5000@reddit

It’s not Lenovo, but Dell just downrev’d the Realtek high definition audio drivers for this exact reason. The bad version was 6.0.9706.2. The working version in the latest updated driver pack from a few days ago has 6.0.9676.1

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LonelyWizardDead@reddit

saw this with HPs a year ago

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LonelyWizardDead@reddit

audio driver version?

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ig88b1@reddit

Did you allow new teams app in the microphone privacy settings? It might have the browser and zoom allowed but not teams app.

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TechGjod@reddit (OP)

Checked that, it is enabled :(

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Random-User312@reddit

I've encountered this a handful of times and was able to resolve by going into advanced sound settings within windows and disabling audio enhancements as well as unchecking the box that grants apps exclusive access.