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darklightedge@reddit

Unfortunately, it isn’t surprising—successful products often tighten free offerings to push paid plans.

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Ok_Presentation_7017@reddit

Yup, par for the course when it comes to these products. Hopefully now this will push companies to stop sending me zoom invites and I can delete the app from my phone and just rely on teams.

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Ok_Presentation_7017@reddit

No sir. Honestly I’m happy with teams when I think about it. We are on the cusp of deploying copilot so it should be even more fun to leverage.

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WolfOfAsgaard@reddit

Execs have personal preferences, and they unfortunately carry a lot of weight. It's the only reason my org uses it, at least.

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fnordhole@reddit

Most were paying for the free 40min tier.

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Masam10@reddit

Wrong move in my opinion. Teams caught up to the COVID Zoom bubble feature wise, this will stunt Zoom growth I think.

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VirtualPlate8451@reddit

They did just roll out their new AI companion feature (that or my company just started using it). I feel like that is marginally more safe than all the 3rd party apps you just let listen in on your sensitive company meetings so it can make you pretty little AI notes.

I keep seeing ads for apps showing people just parking their phone next to their laptop while it records the entire meeting to go live on some unsecured S3 bucket out there in the world.

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Personal_Wall4280@reddit

I had to evaluate the Zoom AI companion feature and my take on what I could find is that they only say they won't use the recordings to train their AI with your recordings, and that is the only guarantee they offer.

I found no indication that their audio processing was done locally on the client machine compared to sending the audio data to their servers and producing a transcript there (and potentially saving it there).

If only Teams didn't suck so much. It's really a worst in class product. Yesterday I couldn't even open the App, it forced my Authenticator app open then spat out an error message.

Had to dial into the meeting like it was 2005.

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GhostDan@reddit

Huh. I've got close to a million users on it, and none are having a issue..

Million users happily chatting away.. thebemusedmuse couldn't get the app to launch.

Yeah teams works fine.

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thebemusedmuse@reddit

I am a guest joining someone else’s corporate Teams meeting. Here’s a screenshot.

https://imgur.com/gallery/auQkBj6

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GhostDan@reddit

Granted, it did take me almost a minute to google your error message:

https://answers.microsoft.com/en-us/outlook_com/forum/all/trying-to-sign-into-outlook-on-new-iphone-takes-me/8299680b-4465-4a06-af6e-4551104d21cf

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thebemusedmuse@reddit

I don’t run Teams, Outlook, or 365. I deleted the Authenticator app (I forget why I had that) and now I get error message 9hehw instead.

You really don’t see the issue here?

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GhostDan@reddit

That you have to troubleshoot an issue? I'm pretty sure that's why we all get paid here.

No software is perfect, and phones, with their thousands of varieties, make developing software more difficult for them. Sometimes, in IT, we need to troubleshoot what the issue is.

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FlyingBishop@reddit

Zoom doesn't need troubleshooting. You deliberately pick buggy software to justify your salary or what?

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GhostDan@reddit

There's a ton of troublshooting articles on the internet for Zoom, you just oblivious or what?

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FlyingBishop@reddit

I have literally never had an issue with Zoom that required troubleshooting.

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GhostDan@reddit

"I haven't had an issue, so no one else has either!"

Dude I've literally mentioned a million person company using teams without issue. If I go by that logic I've got a million people saying teams 'just works'.

https://support.zoom.com/hc/en/category?id=kb_category&kb_category=fdb2be128720391089a37408dabb3589

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FlyingBishop@reddit

You're speaking organizationally, but it sounds like you don't actually care to evaluate which piece of software is more buggy. I'm pretty confident it's Zoom. You say "without issue" but that can't be the case. Obviously Zoom has issues too, but Teams is significantly worse in practice.

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GhostDan@reddit

You're speaking organizationally, but it sounds like you don't actually care to evaluate which piece of software is more buggy. I'm pretty confident it's Zoom

I too am pretty confident it's zoom that is more buggy! See we agree.

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FlyingBishop@reddit

If you're mostly interfacing with engineers and the systems management your definition of a bug is different from an end-user's. I'm sure Teams is easier to manage user accounts for etc. that's Microsoft's bread and butter. When it comes to how much time a person wastes trying to connect to a video call, Teams is the buggier piece of software. If you're in e.g. sales then the friction is much easier to show the pain. Other areas it's harder to point to the pain but it's real.

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GhostDan@reddit

If you're mostly interfacing with engineers and the systems management your definition of a bug is different from an end-user's.

GhostDan@reddit

WTF does my people being familiar with Teams/Zoom have to do with people outside the organization struggling to join a meeting because they get confusing prompts about logging in to a service they don't have?

Confusing prompts aren't confusing to those familiar with the software.. like really dude.

I used to work for the DOD who has close to three million people, and that stat has exactly nothing to do with topic.

Funny, last month I had a bunch of calls with the DoD (I contract for the GSA). Guess what we used? Guess how many people had a problem (0). If a million people at one company are using teams and it works great, and a3 million people at another company are using teams and it works great, I find it very important to the topic.

Now you are getting all agitated and swearing.

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BrorBlixen@reddit

You still don't get it. My people aren't having trouble our customers do. It is as simple as that, I can't tell in any other way. We aren't going to try to train thousands of customers on how to get into to Teams meeting when they don't have any issues with Zoom. I mean why would we?

Tell me again about a million. If that's your boast then I hate to tell you this but there are million other people with the same credential.

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GhostDan@reddit

I love when the DoD says they have customers. Makes me chuckle.

None of my 'customers', to my knowledge, have ever had an issue logging into teams. I have meetings with external users constantly.

Typical sysadmin beat the dead horse stuff. Yes teams could be a lot better. Yet it still does everything our org wants and more with few day to day problems.

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FlyingBishop@reddit

I mean, Teams is unpleasant. Yes you can run an org on it but it is worse.

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noisywing88@reddit

its hilarious how people in IT are just shitty users most of the time. teams is fine, you are just looking for something to complain about

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grnrngr@reddit

The fact you said "most of the time" is telling.

I don't have issues with Zoom.

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Slurp6773@reddit

24H2? I've noticed webcam issues with certain softwares on 24H2.

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Warrlock608@reddit

I know this is a total shot in the dark, but any chance there is a Realtek folder in your programfiles or programfilesx86?

Occasional bugs / hiccups, but no worse than anything else.

In 5 years using them, I've never had to respond to a Zoom "hiccup"/"bug" ticket.

stone500@reddit

Yeah in Zoom I can't tell if my window is maximized or.... different maximized

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Antnee83@reddit

maximized or.... different maximized

God, this applies to SO many apps and it makes me bonkers

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theblitheringidiot@reddit

Zoom was good at one point when its biggest rival was Skype but Teams really stepped up and ate their lunch. Ive gad a few zoom meetings where we had to transfer to teams because half the group couldn’t connect or share screen.

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Mr_ToDo@reddit

For small inter team stuff Slack isn't bad either.

But ya, it's weird that something as old as video chat there aren't more, and better options.

I mean if I'm getting my dates right there were concept versions predating the digital computer and pubic home models the year after ARPANET started development. I mean it's video phones but still, in 1930 we had video phones and 95 years later we're still trying to get a version running that doesn't feel a bit clunky.

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NO_SPACE_B4_COMMA@reddit

Try it on Linux. 🤮

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Valdaraak@reddit

Can't say I've had that issue too often. What are the specs on the laptops you deploy?

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grnrngr@reddit

I've never had to ask this question using Zoom, Slack, or other platforms.

If Teams can't work on relatively-older platforms, that's a Teams problem.

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Breezel123@reddit

It is absolutely not. I don't know why people come up with this lie. Unless your computer has like 8gb of RAM and 50 browser windows open, Teams works fine for most use cases. Does it have its problems? Undoubtedly, it is an app after all, they all do. But I barely get any tickets these days about Teams performance issues and our users are constantly in calls and in the app.

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grnrngr@reddit

Unless your computer has like 8gb of RAM and 50 browser windows open, Teams works fine for most use cases.

Are you spec-shaming? Lots of workstations still rock 8GB.

The solution to a core app shouldn't be "throw more power at it."

Does it have its problems? Undoubtedly, it is an app after all, they all do.

The problem is that Teams has problems in areas its competitors don't. It lacks features in areas its competitors don't.

It works for what it does, but it's an inferior product in multiple levels.

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Teams:

Is an electron app, which means it's bloated
Was bloated when it was Lync, even before becoming electron
Has a history of mysteriously failing to get messages, like if you're dual monitor and teams wasn't actively focused
Has a bad UI that mixes up chats and teams and meetings in the least possible intuitive way (see how slack does it)
Chooses to aggressively not support Firefox even though it works with spoofed useragent
Has historically worked exceptionally badly when you work for 3 different entities with different teams tenants

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DonutHand@reddit

When everyone outside your org uses Zoom, and your primary use is to talk to clients.

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north7@reddit

Then they set up the meeting and you join in the browser.

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rdesktop7@reddit

It's just not very good, and very intrusive.

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Teams improvements have made it better than zoom for business imo.

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TheRealDaveLister@reddit

Nope. Teams has not caught up. Mayyyybe feature wise it’s close, but user centric features? Nope. It’s harder to use than zoom, and it being tied to the 365 suite is both great as you said, and not great because it’s tied :)

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TheAnswerIsBeans@reddit

I haven’t found the user centric features that only zoom has through googling and I’m genuinely curious.

Could you give an example?

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loupgarou21@reddit

It's definitely harder in Teams to make yourself look like a cat.

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TheAnswerIsBeans@reddit

If that functionality is built into corporate grade zoom, I’m going to have to change my advisory tone at work.

InevitableOk5017@reddit

Not sure, zoom was big before the “pandemic” it for sure boomed during it.

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KupoMcMog@reddit

our CEO refuses to use teams, to the point where we're transitioning to Zoom phones instead of Teams.

It stems from when a old sysadmin implementing MDM and Company Portal and pushing it out, without fully testing it

which broke a lot of shit, to a point where certain accounts (CEO included) can't even get Teams on their phone w/o MDM and Company Portal being implemented, which again, is still broken.

Sadly, not my pig/farm so I can't root around in there and see if we can exercise the demons, company is hardcore on compartmentalization when it comes to access... so like the overworked T3/4 guys have it on a very very far away back burner.

Somedays I'm just here so i dont get fined.

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rotoddlescorr@reddit

Zoom Phones is really good and extremely easy to manage.

From other comments, it's much easier than Teams Phone and works much better with hardware desk phones.

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grnrngr@reddit

Eff Zoom phones. I won't let my company get married to any one platform if we can't pivot away with agnostic hardware.

grnrngr@reddit

MS Office. If you're paying for Duo/Meet, you better be a Google Docs office, or you're wasting feature/money.

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GullibleDetective@reddit

Was bound to happen, once you reach saturation if you don't change your pricing (changing pricing risks losing happy customers and subscriptions). You have to get revenue from your lower tiers.

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Oso-reLAXed@reddit

I hope they offer a very basic "occasional user" tier.

4.99/mo and put a cap on meeting length and attendees. The vast majority of my meetings are 2-5 people and less than an hour and I have maybe 4-8 of them a month tops.

16 bucks a month is a nope for me.

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Firecracker048@reddit

I honestly prefer teams over zoom

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Breezel123@reddit

Yeah I don't need any more software bloat. It works perfectly fine for calls most of the time. It has integrations to all major Microsoft apps I need to use, like SharePoint, but also a ton of apps outside of that like Asana. We switched our voice IP provider because we can just get the same directly through Microsoft and Teams.

A zoom "Free" account only allows one license per account, so you can't have an account with multiple users. It has always been that way.

Zoom Pro and Enterprise accounts have always had access to a "Basic" license which is essentially a "Free" license inside your Enterprise or Pro account. As far as I can tell from our enterprise account nothing has changed here. We still assign basic licenses to users unless they can justify the cost of a paid license and then they get a paid license.

We have about 80 paid accounts and 230ish basic licenses currently.

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360modena@reddit

Basic licenses are now being restricted. You get 1 basic for every 10 paid. There is still a “free” tier for enterprise which will allow joining meetings but not hosting.

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42andatowel@reddit

Haven't heard that from our reseller yet, and it still lets us assign basic accounts to new users, and we have about 80 paid licenses and 200 basic.....maybe it's the other way around? 10 Basics per paid license? Or maybe they haven't added to all accounts yet? Regardless I can't find this anywhere in a pricing guide or a contract. I've heard this rumor from others too, but no one has ever been able to show nay verifiable proof of the change, just our rep told us.

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360modena@reddit

Calabast@reddit

Yeah, I don't really know much else about this, other than what OP posted, I just saw his screenshot above. My company does use zoom though, so we'll see what happens!

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grnrngr@reddit

I'm flummoxed why this is concerning people.

It's telling you the Pro tier can only manage up to 99 accounts as members.

It's telling you the Business tier can only manage up to 250 accounts as members.

It's telling you the Basic tier can only manage itself.

Nothing is stopping us from adding Basic users to Pro accounts. It's literally on every document provided in this link.

The "proof" being provided in this thread isn't supporting the panic.

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Calabast@reddit

I dunno man, I'm just a DBA so I don't really have any skin in the game. But I saw one comment saying "1 account or 1 user" and I saw another screenshot that said "1 user" so I shared that.

If this isn't real, I don't have to deal with it, and if it is real, I also don't have to deal with it :D

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555-Rally@reddit

We have >200 users on zoom pro license....another 800 users on basic.

Basic has the 40min limit, unless you use it direct 1-1 user then the limit is off. People who run large meetings get Pro and Basics connect just fine, no time limit. We have dedicated zoom rooms too, and a basic who books into that room has no limit for the meeting.

I don't see this as any panic at all.

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redrebelquests@reddit

It's confusion with the word account.

A single user by themselves is a single account. If this is an unpaid account, it is "free" and they cannot add more users. They have no billing account number.

Multiple users on a single account would be an org. They have a single billing account number. This must be a paid account at the org-level. Once you are paying for a license - even a single license, you can have more than one user "as an org".

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Ishkabo@reddit

OP is out of their mind lol. Their documents literally say nothing is changing regarding the Zoom Basic license. The Chang did just that instead of being a different user type it is now a license type. In my enterprise environment I have roughly 50/50 paid to basic users and the hulking section shows nothing different. There is also now an option to have users with no license that cannot host meetings at all but that’s all it is, an option that you do not have to use.

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Win_Sys@reddit

Meeting attendees don't need a license.

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hueguass@reddit (OP)

our zoom AE also told us

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ipswichpleiad@reddit

I’m not seeing this on the Zoom pricing page. Do you have a direct quote?

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Doublestack00@reddit

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Quigleythegreat@reddit

Where are you seeing that they are removing the free tier entirely? I saw recently that you have the option to create free accounts that can't host meetings- but that this is intended for collaboration with contractors and is not replacing the 40 minute plan.

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hueguass@reddit (OP)

thats correct, its the ability to host meetings and not join. The host will be required to have a paid for account

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Quigleythegreat@reddit

From Zoom support, dated 12/6/2024

What is changing with the updates to user management?

To allow more granular controls for admins in User Management, Zoom is making the following changes:

Admins can assign Zoom Meetings Basic permissions to users on their account, which will allow those users to schedule and host meetings up to 40 minutes. Previously, this was known as applying the Basic user type in the Zoom web portal.
Admins can create users on their account who don’t have the ability to schedule and host meetings by ensuring they don’t have a Zoom Workplace license or Zoom Meetings Basic permissions assigned. These users cannot schedule or host meetings, but they will be able to join meetings and have other collaborative privileges by default. Note: The ability to remove meeting hosting and scheduling capabilities from users is not available to all account types.
To support these changes, the user interface in the Zoom web portal is enhanced to simplify the user management experience. Admins no longer will select either a Basic or Licensed user type when creating users, and instead can choose to assign purchased licenses to users, or if a purchased license is not assigned, provision the user with Zoom Meetings Basic permissions or unassign them from all licenses or permissions.
The functionality for a user assigned Zoom Meetings Basic permissions or Zoom Workplace licenses is not changed with the updated user licensing and assignments. The licenses purchased on your account also are not impacted.What is changing with the updates to user management?To allow more granular controls for admins in User Management, Zoom is making the following changes:Admins can assign Zoom Meetings Basic permissions to users on their account, which will allow those users to schedule and host meetings up to 40 minutes. Previously, this was known as applying the Basic user type in the Zoom web portal. Admins can create users on their account who don’t have the ability to schedule and host meetings by ensuring they don’t have a Zoom Workplace license or Zoom Meetings Basic permissions assigned. These users cannot schedule or host meetings, but they will be able to join meetings and have other collaborative privileges by default.

Unless there is something brand new, which I have not seen, all I see is the ability to optionally make restricted accounts. Not that it is going away entirely.

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JMWTech@reddit

This is the FAQ I just got from our rep in PDF form so here is a SS of it.

https://imgur.com/a/HfOCGA3

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Quigleythegreat@reddit

Now I'm just confused. I'll have to have my supervisor pester our rep directly. Luckily it shouldn't impact us too much. Most users we have use our Zoom Rooms, which auto license, and our Sales folks have real licensing.

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cheesygriller@reddit

this should be at the top, I almost raised a false alarm on my team.

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Mr_ToDo@reddit

Reading through the other comments some people are getting notifications that they are being limited to one free license per 10 paid(and are having it confirmed by their sales rep) so something weird is certainly going on and it seems that it isn't properly documented on their site since it's nether one per organization that the pricing page would imply nor is it just a reconfiguration of the administration that the support page would indicate.

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Gushazan@reddit

Another "FREE" Internet service is going to cost money??

Oh no! Didn't see that coming.

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what_dat_ninja@reddit

Can you provide a source? Not finding it with a quick search.

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hueguass@reddit (OP)

Our AE told us and Its on their pricing on the zoom site, free limited to one account

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zachacksme@reddit

I couldn’t find it on their site, unless I’m blind.

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AppIdentityGuy@reddit

I just took that off my phone....

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zachacksme@reddit

Oh I see. I read the OP wrong. Apologies.

The way I thought it was worded was that the 40 minute cap was being removed from free accounts.

Carry on.

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Free has always been per account. You can't have a meeting with one person. 40 min is still free

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JMWTech@reddit

This is what I just got back from our rep.

https://imgur.com/a/HfOCGA3

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asodfhgiqowgrq2piwhy@reddit

No direct source but my company just did our Zoom renewal and I was part of the conversations. They couldn't give a straight answer as to why this free tier was going away.

They have a new licensing tier that includes free licenses now but of course it costs more.

NGL, I would use this as an opportunity to drop zoom entirely if you don't have execs who are married to it.

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anxiousinfotech@reddit

We have multiple Zoom accounts. I can confirm this has happened on all of them that had users with basic licenses assigned. We've had to cut those down to 1 per account.

Note that it does not impact users with a basic meeting license + paid phone license. Those users can still do the free 40 minute meetings because there's another paid license on their account.

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Long_Experience_9377@reddit

While I'm not sure about what the free tier offered in the past, the "You will get 1 free account for every 10 paid" part is not correct. On the business plan you have to have a minimum of 10 paid, but you get unlimited basic with that.

"Different plans have different license amounts, for example, the Business plan has a minimum of 10 licenses. While you can have an unlimited number of basic users on the account, licensed users are able to host meetings up to 30 hours in duration and enjoy many of Zoom’s advanced features."

If it was possible to have a free tenant with multiple basic accounts and no paid accounts, I can see why Zoom opted to remove that and force people to start paying for the service. Sounds like people are upset that a business wants to get paid for their services.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063375#:\~:text=Different%20plans%20have%20different%20license,many%20of%20Zoom's%20advanced%20features.

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Either way, I've been considering pushing to ditch Zoom in favour of GMeet since we're a GWS shop, and it's all integrated together (and free).

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grnrngr@reddit

(and free)

danburnsd0wn@reddit

Cconfirmed. Purchased more licenses for the next year until we can slowly transition to Teams I think. 30 or so users no longer are licensed though. What a shit show.

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FatBook-Air@reddit

Yeah, we have about 50 Zoom licenses with the rest being free to give users the choice of using Zoom or Teams, but if this is truly what's happening, we are going to go ahead and non-renew the 50 licenses in a few months.

Be very careful! Zoom locks you into 3-year committments and conveniently hides it from you until you tell them you don't want to renew. Then they tell you, "sorry, you're committed :^)"

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stupidFlanders417@reddit

Yeah, I'll have to reach out. I don't see a banner right now, but that's going to be a hell of an expensive surprise to explain if we do get hit.

In this thread:

Arrggghh! I'm not paying money for for Zoom, I'll just use Teams.

and:

Teams is garbage.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0075916&optimizely_user_id=57471a6a43704ddcb13b49a11dc0c2f0

service that costs money to run now charging more people for that service

hueguass@reddit (OP)

Id check with your rep tbh, were enterprise and are impacted

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DavWanna@reddit

Surely you're just misunderstanding this. We sorted out our licenses in November and it was 1 free basic license for every 10 paid.

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hueguass@reddit (OP)

its depends on the account, sounds like you are on the updated plan, we were not and I suspect many other arnt also. We had unlimited free accounts along with our paid

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desmond_koh@reddit

Zoom removing their free 40min tier for businesses.

Business charges money for the service it offers.