After MX record change Office 365 no longer receiving emails from gmail/google domains
Posted by BWMerlin@reddit | sysadmin | View on Reddit | 24 comments
I have changed our MX record to point to Office 365, updated SPF, DKIM and DMARC and check them against MX toolbox and a host of other sites to ensure that all records say pass but I cannot receive emails from gmail or google workspace domains.
Sending emails to these domains is fine and receiving emails from Hotmail, Yahoo, Samsung, gov.au and a variety of other domains is all working fine.
Two days ago prior to the MX migration I decreased the TTL to 5 minutes for the old MX records and added the new MX record in with a low priority (big number) for a day and then increased (made number smaller) the priority so it was just behind the primary MX record.
At the cut over time I set the new MX priority to 0 and removed the old MX records and made sure that SPF, DMARC and DKIM are now all passing. I have tried running a mail trace and the gmail/google workspace emails don't show at all which to me suggest that they are not even making it to Office 365.
Is google somehow special/super slow with MX records? Is there something I may have overlooked?
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