[-]

Srapture@reddit

If it lets me configure the options I actually want, I'm fine with it. If not, that's the whole point of subway ruined. If it ain't Italian herbs and cheese, 2 types of salami (I don't know what the difference is), turkey, American cheese, olives, jalapenos, red onions, and extra spicey chipotle sauce, I ain't having it.

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AIL97@reddit

So the price is lower because you don't need as much staff, right? Right?

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East-Direction6473@reddit

lol

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Bob-omberman@reddit

I used these once at a service station and the options limited some of your choices, then person got about 3 different things wrong and I wasn’t certain it was my sub to be able to correct them as it went.

Does undermine one of the best bits for me really, but maybe there’s some perk to it…?

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Sedulous280@reddit (OP)

It seems like the benefit is they give less ingredients out. Three sweet corn , One olive 🫒

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-DoctorSpaceman-@reddit

I think this is the main reason. They have been stingy for months and I always watch and usually ask them to add more on. Can’t do it now so just not gonna bother going anymore.

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Low_Tackle_3470@reddit

There’s a local bakery near me that make their own subs, been going for a while, once a week usually. Mentioned to the lady I miss the ranch from subway over chitchat and the next week she had some and asked if I’d like ranch, I’ll never go anywhere else.

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CaerwynM@reddit

There's nothing like subway near me, I'd kill for something like hat. You can't even find the right kind of bread to make it at home

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mynaneisjustguy@reddit

No you wouldn’t. Subway always has and continues to be dirt. Don’t eat that shit mate.

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TechnicPython@reddit

Well aren't you a Ray of sunshine 😂

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mynaneisjustguy@reddit

About things that are worth it; yeah, I am. Subway isn’t a thing anyone should be looking forward to. It’s like a dodgy kebab; have we had one at 3 am after clubbing? Yeah. Should we be ashamed of it? Absolutely.

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SpiderCow313@reddit

I work at subway and have to say you’re completely wrong, you’re just not going to the right subway, at the location I work at I never skimp out on ingredients, I even ask to make sure it’s enough. I’d recommend going to a subway that’s inside a gas station, we usually work alone so we don’t have to worry about a manager watching over our shoulder

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mynaneisjustguy@reddit

??? You may be replying to the wrong comment. My problem with subway is the terrible bread, the disgusting processed meats, and the plastic cheese. Not the amount of salad.

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FireFly_209@reddit

Different people like different things. If you aren’t into it, that’s fine. If other people enjoy it, then that’s fine too. Let people enjoy what they like.

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mynaneisjustguy@reddit

It’s bay about like, it’s about going to your grave three decades early.

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ohhhhhyeeeessss@reddit

I think subway aren't often perceived as unhealthy as other big fast food chains, which is very wrong. I can't believe how much people pay for them either

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FireFly_209@reddit

I think the majority of the perception of Subway as the “healthy” fast food option is purely down to marketing. Subway has always heavily pushed the “eat fresh” mantra from the beginning. As for how healthy they actually are, that depends, but for the most part they’re not as healthy as the branding and marketing would lead you to believe.

As for pricing? Yeah, they’re expensive, but so is McDonalds these days. Most big chain fast food places have capitalised on their well-known brand status, and charge more knowing people will still pay. Doesn’t make someone a bad person for choosing Subway. It just means they have a preference and are willing to pay for it. And that’s their choice to make.

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Gullible-Lie2494@reddit

They're one of the most highly rammed salt takeaways out there.

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BigGimmerz@reddit

Nah that’s just guy

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Wiwey-M80@reddit

nah man i love subway, the chocolate cookies are fucking amazing, especially when they’re soft and just kinda bend when you bite into them but not too soft where it’s like they’re not cooked enough, and just a sub with meatballs and pepperoni, not too complicated for them to mess up but just good enough to want more

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mynaneisjustguy@reddit

That’s truly disgusting. Everything you have written there is disgusting and I feel truly sorry for you.

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throwaway_t6788@reddit

they pretend they are healthy but 800+ calories etc.. for 5-6£.. nah thanks

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wtclim@reddit

The bread subway use is shite compared to some normal stuff you can get at a bakery, either independent or a supermarket.

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Low_Tackle_3470@reddit

They sell the bread in Aldi

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kidad@reddit

Subway is a franchisee-owned operation - you’re just as likely to find a local owner behind the branded business as the “local bakery”.

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Low_Tackle_3470@reddit

Not really. This bakery has been here since the 60s they own the building, they are rural and family run, not really the same as a subway or kfc.

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codemonkeh87@reddit

Something I love about being up north vs where I grew up as we dont seem to have them down south.. the local "sarnie shop". They're basically subway but better and local family owned. They have tons of different fillings, sauces and such, choose your bread, butter or margarine, fillings, sauces and generally fairly cheap too. Theres a banging one near me and the chap and his wife who run it are great too.

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MACintoshBETH@reddit

Yeah this’ll definitely be it, it’s so they can sneak in smaller portions without having to do it in front of you. Stops you asking for another item too after they’ve already portioned out what was already asked for.

It also probably helps Subway to track which items are chosen/used, as I’m not sure how that would be tracked otherwise.

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Puzzled-Cucumber5386@reddit

We used to track it by how much was used. It’s pretty easy.

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Lucky-Big-9050@reddit

This was covered in an excellent video about Subway on youtube, it pointed out the fact they unlike macdonalds end up giving out more ingredients than they would like, and if they try to control portions people feel hard done by, compare with macdonalds where the hamburgers are premade

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sillygoofygooose@reddit

The only reason to ever go to subway was to get them to dump far too many olives and jalapeños into a sub

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SweatyMammal@reddit

Mcdonalds found that people order more than they usually would from these screens. Particularly men would start ordering 2 burgers for their 1 meal. No social embarrassment and being able to browse a menu without pressure.

There’s some pretty noticeable financial benefits for the restaurant (less staff costs, increased sales, less pickles in your sub)

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Terrible_Ad2779@reddit

The perk is for the company who don't have to hire so many people.

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hazehel@reddit

The perk is subway gets to pay less in salaries ! Capitalism is so cool ❤️❤️❤️

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Dan_Herby@reddit

The perk is they need less staff to serve the same number of customers.

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XIXXXVIVIII@reddit

It works great for the menu is more "static" like McDonald's, Greggs, Starbucks, etc. But for places like subway; where the entire USP is an infinite, dynamic, scalable combination of ingredients; it just doesn't work.

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19lyds@reddit

I'm glad I closed my Shop since dealing with customers was already difficult. I can't imagine how frustrated customers will be having to deal with these kiosks!

I avoid these. Period. If a shop has them, I just walk out.

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Wardinator1991@reddit

I stopped going to my local subway once it had these installed, People always complain about immigrants taking their jobs but in reality it’s robots taking our jobs. I support workers rights and unions, seeing this sickens me.

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RudyWasOffsides22@reddit

Sales at these stores in the US are up double digits across every store. Studies show people don't want to stand in line, get asked questions, etc.

By 2026 50% will have this fyi

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matbur81@reddit

Grim. Easily the worst of the major fast food eateries

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Sloth-v-Sloth@reddit

I’m sure my orders will be no loss to them, but when I order want them to change their gloves for my vegan sub. If I can’t speak to a person to ask that then they won’t get my order.

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Kgshink@reddit

Former assistant manager of 2 subways here. For the past 3 years subway has been making strides towards the trends of its competition

That’s why deli meat no longer comes pre sliced And why the seasonal menu items are effectively gone, replaced by a menu of premade sandwich recipes.

Since subway was acquired by Roark capital in April this year changes were even more radical. You can probably expect subways menu to become more bloated by side items and other non sub foods.

It honestly sucks I love being able to get whatever sandwich I want

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Elegant_Tailor_5541@reddit

This is disgraceful as I constantly have to ask to add more of everything could someone who works in Subway actually tell me if they are being asked to be stingy intentionally with the salad

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Puzzled-Cucumber5386@reddit

With the lettuce, not usually. With the olives, absolutely! I’m not a current employee because I quit 3 years ago after our stores were held up 4 times in 2 months but before that I was there for 4 years at 2 different stores, same owner. The recipe for a 6in is 3 olives, 6 for a footlong. Tomatoes and cucumbers I believe was 2 for 6in, 4 for footlong. We were able to do as much as the customer wanted with everything except olives. I’ve never liked Subway but my family does. After working there and seeing the quality of food and how often dates are changed so you’re in compliance if an inspector comes in, I’ve told my family not to eat there. Every owner does things their way but even if done perfectly the quality of food is crap. Anyway, that’s my opinion on Subway. Oh and also, that new ordering thing really looks like it’d make hiding the crappy food sooo much easier 🤮

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Elegant_Tailor_5541@reddit

Thanks but not thanks for this! lol I’m always asking for more salad especially lettuce no matter what subway it is!

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tttkkk@reddit

Love it, which one is it?

I normally ask to make them identical to the pictures in menu to avoid talking about ingredients (which gets artists confused), this should make the process easier.

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Sedulous280@reddit (OP)

CMK station

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Projiuk@reddit

Wait this is the one at the station? That wasn’t a bad subway. I really don’t get the need for the machines, though I know that one does get busy. I thought the whole point of subway was sandwiches made fresh in front of you. I hope this isn’t the start of a wider roll out of the machines

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rushfolk@reddit

with machines, they can take in four orders at a time

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Stunning-Slide4562@reddit

TBH it's an improvement. Subway is the only fast food takeaway I struggle to order. I find it confusing.

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IndefiniteLouse@reddit

I would love this. Having to explain your weird sandwich preferences is almost as bad as when, post pandemic, they had someone at the Harvester salad bar serving your salad for you.

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Sedulous280@reddit (OP)

I used to go to one sandwich shop and the person would shout Chicken and Prawn man is here and start making my sandwich. Apparently I was the only one to eat this combo. Embrace weirdness I say

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IndefiniteLouse@reddit

Was with a kid this week who had a tuna mayo and pepperoni sandwich. Apparently it was good.

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rushfolk@reddit

i work at subway and my go- to sub that i eat every single shift is a whole wheat seed bread, tuna with nacho chicken nuggets, avocado, salad bell pepper corn and used to be pesto but now that it was discontinued here i do spicy southwest and garlic aioli. i would NOT dare go to another subway with my order

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newtonbase@reddit

Dear God!

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IndefiniteLouse@reddit

In fairness to him, he ate it all 🤷🏻‍♀️

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Ill-Cardiologist-585@reddit

i hate these screens

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JamieTimee@reddit

There's nothing like touching diseased piss-ridden surfaces before eating food with your bare hands!

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tallyretro@reddit

Knock them with your finger knuckle instead 🙏

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rebelious77@reddit

I do that. Started after swabs were taken from screens in McDonalds, which showed faecal matter was present. It was done as an experiment a few years back and made news.

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Silver-Researcher145@reddit

That is just nasty!

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BoxAlternative9024@reddit

😆😆haha there should be a disclaimer stating that ‘ Using this screen means you are willingly touching piss’

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codemonkeh87@reddit

Get a bunch of blank stickers and a sharpie and become the change you want to see. Oh and post pics so we can giggle

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BoxAlternative9024@reddit

😆

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Paranub@reddit

i ALWAYS use my fingers knuckle to use these screens, least the back of my hand doesnt touch the food.

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Due-Arrival-4859@reddit

I mean you've been doing the same thing but with door handles and such your entire life!

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soovercroissants@reddit

They're usually metal which is surprisingly good at preventing bacterial and viral contamination - glass (and plastic) on the other hand is not.

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phraxious@reddit

Don't be ridiculous, only things I don't like are covered in piss!

Maybe they're pissing on them in protest

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the_amazing_gog@reddit

Also hate the “menu” screen above that every fast food place seemed to be installing nowadays. Shows you a menu in tiny lettering for 5 seconds then cuts to some fucking animation of the food for 10 seconds. So fucking stupid.

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remosgrace32@reddit

And then you stand there awkwardly and tell the cashier "I'm just waiting for the screen to change back"

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Cumulus-Crafts@reddit

As someone who worked at Starbucks, we hate these screens too because we're being timed on how long it takes to take a customer's order, and this eats into it.

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99hamiltonl@reddit

I don't mind digital menus so long as it is a menu and not an advert for something I probably don't want.

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TheDraconianOne@reddit

You don’t want to see a video of chicken spinning or a cup of cola splashing when trying to get your KFC?

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Indiowhit@reddit

I ordered a sub on the machine and wanted some cookies at the till when collecting my sub so I had to go and order the cookies on the till and wait for my order number when they were right in front of me 🤣

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TheGoldenTNT@reddit

If it’s anything like what I used to have to deal with, they look at the percentage of how many orders were put through the screens vs the tills, I guess because they have to justify the cost of the screens. I used to be told to go use the screen to take orders from people, it’s ridiculous.

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SnowballingNunu@reddit

You're right, I work on the reporting for subway, they break everything down by order size at the kiosk Vs til to see what's performing better ect similar to the Macdonald's kiosk model

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Interstellore@reddit

gif

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Ancient_Pickle_7130@reddit

Just eat ruined subway, waiting around so they can make online orders when you’re instore facing the workers make 50 sandwiches before you is insane

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decafe-latte2701@reddit

It looks like a betting shop

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FinchMandala@reddit

I love being able to avoid human interaction if I can help it, but covering up the food from view just gives them more of an excuse to loosen their sanitation procedures and give me less product.

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SlickAstley_@reddit

I've walked outta subway a few times when it doesn't look fresh aswell

Anaemic ham or ingredients scattered all over the place and I just moonwalk away

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UncleNandrolone@reddit

...and tamper with the ham because I am kufr

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Fuck_your_future_@reddit

So much sugar it’s not even allowed to be called bread. I really hope subway goes under.

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Ok-Fox1262@reddit

Well it does mean I don't have to talk to the staff. So for me that's a bonus.

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juanito_f90@reddit

Yeah because talking to staff to get the product you want is such a ballache. /s

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josh-non-anon@reddit

Yea it is

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Dragon_Sluts@reddit

I am very socially confident.

I happily chat with restaurant staff, hairdressers, people at spas etc.

But at subway it’s just too stressful. They seem to bombard you with questions that I don’t really know and don’t want to ask, usually resulting in a sandwich with many mistakes.

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Ok-Fox1262@reddit

For some of us it is. Not everyone is socially confident.

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Flashy-Pea8474@reddit

Best way to get confident is exposure and something like this will lead to more people losing social confidence, who are losing more and more to accommodate those who do not have social confidence.

Choice. People need choice. If I want my groceries scanned I still have that choice of human interaction. Posting a parcel I still have the choice to interact with a human. With this I don’t have a choice and this is where subway have got it wrong.

Accommodate everyone. Everyone. Those with and without social confidence.

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mmm_I_like_trees@reddit

Doesn't work like that for me. Being more confident speaking to people in one area of my life drains me to do it for other areas.

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Ok-Fox1262@reddit

It's a bit late for me. I'm nearly sixty and would starve rather than talk to someone.

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AngloDaniel@reddit

Fucking hell

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Flashy-Pea8474@reddit

I’m really devastated to hear that. I feel I may go that way and more digitisation and de humanising of everyday interactions will accelerate this.

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sympathetic_earlobe@reddit

Well this will help.

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Ill-Cardiologist-585@reddit

i also hate talking to people but i’d rather do that and be able to see/know that my order is 100% right and how i want it than use these tbh. atleast like put the screens to the side to make it an optional thing. they still end up asking me like “no cheese?” and shit anyway even when using the screens

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juanito_f90@reddit

Self checkouts I get it.

For a custom made product, it’s probably a necessary evil.

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jamesick@reddit

so this is what ignorance sounds like

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juanito_f90@reddit

Nope, it’s part of being an adult.

I don’t particularly like speaking to others, but when I want a custom made product made to my spec, I ensure it’s done right.

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jamesick@reddit

not all people buying from subway are adults.
not all adults are the same.
as long as you also have the option to speak to a person then all this is doing is catering to different people.

maybe being an adult is appreciating that not everyone is the same and many will have needs/preferences which you do not.

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Ok-Flamingo2801@reddit

That's why I order on the app, so I don't have to talk.

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josh-non-anon@reddit

I only go to fast food places with screens, I would love this

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stuyboi888@reddit

So it not made your way anymore? Just full on standaisation

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cjgmmgjc85@reddit

People go to subway still? That's crazy.

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TheLordCampbell@reddit

Fuck it I'll make my own sandwich at this point

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makingyoomad@reddit

Fuck subway on every level. It used to slap and now you need a second mortgage for a shitty sandwich that isn’t made how you want it.

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CheddarCheese390@reddit

Went a few days ago and someone poked their head over and screamed at the attendant about the sub (different customer). Tried to intervene and was told to sit down, get mine and it’s exactly his customisations. Missing half my sandwich

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fuzzbook@reddit

I legit went in there the other day and just walked out 😂 Started using the screen and just though f this.

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Excellent_Tear3705@reddit

I did the same in Burger King.

I knew exactly what I wanted. Whopper and some cheesy nugs.

Couldn’t find a menu, it was like an iPad game for toddlers. Bright lights, boxes, a million damn things on the screen.

Gave it a minute trying to find a simple list of food…what you’d think this bandit looking fucking thing was meant to do, then fucked off to KFC instead.

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MargThatcher12@reddit

I’ve seen so many responses that are very much akin to yours, that these menus are hard to navigate with pop-ups, distractions, “a million things in the screen”.

I don’t think these machines could be more simple lol. Left side, categories of food (burgers, subs, sides, snacks, drinks, set meals), then you use the rest of the screen to choose what you want.

I’m going to hazard a guess that most people who are complaining about these machines are older folk or wear glasses/contacts - I just can’t see anyone under the age of 30, with a smartphone and a list of other devices, struggling to operate this.

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Revadarius@reddit

I'm 34, even 10 years ago when McD's started using these screens they've been a nightmare to navigate. They make the menus overly complicated and pricing things up. There's a reason their staff are trained to use their tills because they have similar menus they need to navigate in order to process orders.

I'm pretty tech savvy, but some of these e-menu are either difficult to navigate or limit the options you can make at the counter or even on an app like Just Eat.

And all that is before any possible technical issues or malfunctions with the machine.

I refuse to use them, I'll just order in at home via an app or use a counter if I'm ever unfortunate to be in an establishment

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Excellent_Tear3705@reddit

I’m in my 30s, but I’m a software engineer / product designer.

It wasn’t really that I couldn’t operate it, but rather I couldn’t be fucked navigating around a system trying to force me to purchase what they wanted me to, rather than helping me order what I wanted.

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MargThatcher12@reddit

That’s a much more understandable argument tbf lol I know the machines at maccies are slow as hell and need you to practically punch the screen to select anything. They’re simple but just not functional.

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Excellent_Tear3705@reddit

Have a play on the Burger King ones next time you pass…

KFC machine had my ticket printed in like 4 taps.

McDonald’s yeah, you need a mallet to get it to register a touch, but the interface is clean and simple.

BK interface is a great big sparkly turd.

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HaroldTheIronmonger@reddit

I can get a sandwich without talking to someone? I'm in.

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AjB6666@reddit

Not sure Subway understand the service they originally offered

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Nicki3000@reddit

I like to see the veg before I decide if I want it. I just wouldn't order from one of these.

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FinalEgg9@reddit

This might actually make me get a Subway. I never go there specifically because I don't want to have to face an interrogation just to get a sandwich.

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Periperis@reddit

Exactly! Especially if you struggle with the language, it's so stressful being asked that many questions in a fast food place, such a hurry. I take time to process

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rebelious77@reddit

sounds like social anxiety?

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FinalEgg9@reddit

Sure is. Doesn't change the fact that I don't go to Subway specifically because of the ordering experience.

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rebelious77@reddit

Are there any shop face-to-face experiences that you do like?

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FinalEgg9@reddit

I'm fine with anything else, really. It's specifically the barrage of questions in Subway that I dislike.

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fusionzone04@reddit

Same tbh, I don't go to Subway enough to know what I want, so I dislike all the questions

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dadsuki2@reddit

I always had a problem with that myself, I got it down to a method that works perfectly for me recently, if I just ask "can I have an X on y, toasted, please" they just do that for you, ask if you want toppings or sauce then it's not so bad. Helps I have a regular Subway order.

(Steak and cheese on Hearty Italian with Jalapeños and sweet chilli sauce, if anyone's interested)

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zippohippo12@reddit

Idk bro, this sounds kinda odd. Not that hard. If the screens help I guess.

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KawaiiPooPoo@reddit

It’s not social anxiety. I love shopping for anything with human contact. But subway overdoes it. And there’s too many points of back and forth for something that not that valuable and frankly I’m not there for the experience but the quick sandwich. It’s not fine dining

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Paranub@reddit

the key is to stop the back and forth by clearly stating what you want, theres no need to wait for the question of "what bread" when you already know the bread you want..

So its "Hi, please can i have a spicy Italian on herbs and cheese please, Cheese and toasted"

theres no follow up question he can ask you. the next will be

"any salad?"

You - "yea please. jalapenos, lettuce and a few onions please. Barbecue sauce. i'll take it as a meal deal please, a latte and a chocolate cookie"

You got asked a total of 2 questions in the whole encounter. the first isnt even a question really, he just greeted you.

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KawaiiPooPoo@reddit

I have ADHD that’s too many choices. Half the item what I choose they don’t even have at that moment

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Flashy-Pea8474@reddit

Why don’t you just say I want a ham sub and just make it whatever way you see fit?

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KawaiiPooPoo@reddit

It’s not so simple.

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Paranub@reddit

face an interrogation?
Them - "hi, what can i get you?"
You - "Hi, please can i have a spicy Italian on herbs and cheese please, Cheese and toasted"

you wait for it to be toasted.

Them - "any salad?"
You - "yea please. jalapenos, lettuce and a few onions please. Barbecue sauce. i'll take it as a meal deal please, a latte and a chocolate cookie"

cashier rings it up and you walk out.

You had 2 questions asked of you in the whole encounter. i get some people struggle with public encounters but cmon, subway isnt the spanish inquisition

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AdministrativeBlock0@reddit

That's fair.bthis makes Subway more accessible for some people. If that's a bigger group than the number of people who'll stop going because these screens make the sandwich worse then it's a good business idea.

I'd be very surprised if that's true though.

What Subway should do is have one or two of these screens for people who just want to order and not talk to anyone, and keep the old line as well.

Also, fwiw, Subway has an app you can order on...

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Interstellore@reddit

Subway employee: what kind of bread would you like?

u/FinalEgg9 : quit interrogating me if I knew there’d be this many questions I’d have brought my lawyer!

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supercbuk@reddit

I thought the exact thing when I walked past it the other day.

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bhaug4@reddit

How am I supposed to give them the Tom Green?

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Quick-Low-3846@reddit

But they need the data so they can put you into an “audience” so they can tailor their marketing to you so you buy more Subway. They’d never get that data if you were just pointing at different pots and saying “I want that one”.

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eelam_garek@reddit

Subway is finished isn't it? Didn't think people still went there.

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jaxxiepants@reddit

One step closer to Wawa UK 😅

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Bizertybizig@reddit

The queue/wait also isn’t so bad when you are judging the sandwich choices of the people in front, now that has been taken away…

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carlm00@reddit

Going down the McDonald’s route of move all the staff out of sight so there’s no one to complain to.

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blackcurrantcat@reddit

I wouldn’t order subway this way because when I say extra pickles extra olives I mean extra pickles extra olives and I want to oversee the construction of my sandwich so I know I’ve got extra pickles extra olives.

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naughty-goose@reddit

Yeah it's really killed Subway for me too!

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PiddelAiPo@reddit

I had Subway once. Never again. For the price of a relatively small sandwich I could have bought a baguette, a pack of ham, salad and cheese slices and still had change.

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Beartato4772@reddit

"Eating out more expensive than making it yourself"

Have you alerted the media?

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Important_Try_7915@reddit

Subway is that really odd business where you’re not sure why it hasn’t closed down. They’re almost always empty, very few people go - and yes the good thing about them was the fact it’s made and prepared in front of you, really odd how it’s still going and maybe this is its demise.

Don’t get me wrong I actually love subway, meatball marinara all the way, but for new customers I’ve got no idea how they’d know what’s worth getting.

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Beartato4772@reddit

They're franchise so it's all a bit complicated. They're also one of the few franchises that doesn't enforce a "This is your territory" system.

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EmptyRestaurant2410@reddit

The one in Kingston has queues out of the door at peak times

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Beartato4772@reddit

Wait so I can order in my own time without being asked 10,000 questions I'm supposed to already know the answer to? Sweet.

Or would be if any of the choices made any difference in how a Subway tastes.

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Character-Carpet7988@reddit

No, that's not the point of Subway. The point of Subway is that it lets you build your own sandwich. Personally, I always prefer self service ordering, but the more customisation is involved, the more I want it. I actually go out of my way to find Subways with self service orders, as it makes the process much easier. Now to be fair, I think the "old school" ordering system should still be available and kiosks should be just an additional option (as is the case in most Subways with kiosks I encountered).

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Few_Pizza_3751@reddit

i hate these!! can’t even create the sub exactly how you want it, like you used to be able to. so bad

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JCarterMMA@reddit

I mean ignoring the fact that I think I subway these days is pretty trash, is there anybody that is comfortable using these screens for ordering food? Idk I think about the amount of foot traffic these stores see in a day and how many of those people likely don't wash their hands after going to the bathroom etc, seems like a really bad thing to be touching before ordering food to me

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Masuteri_@reddit

The one place I wouldn't order through a screen

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MarketInternal2290@reddit

And a robot is making the sandwich

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marginalrevenge@reddit

A couple months ago I went to subway and they had these and after they offered a £20 amazon gift card if I filled a survey out about my experience there. At the end of the survey they offered £50 bucks for an interview, where I spent 30 minutes berating the idea.

Not a fan of the machines but a fan of the £70 I got from it

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Scar3cr0w_@reddit

Why do you need to see it? Stop acting like you stand infront of the ingredients counter constructing a Michelin star master piece.

You walk in, you say “foot long steak and cheese, no salad. Extra jalapeños” like the rest of us…

And 2 cookies, thanks.

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LandscapeEfficient11@reddit

Went to Ask for a meal the other day. Wife asked for a lasagne. Sent it back because there was hardly any mince or tomato in it. It was just several layers of dried pasta sheets. They will have been cost cutting, but they have cut us off as we won’t be eating there again.

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foreverunamused@reddit

Subway sells lasagne?? I think you're thinking of somewhere else dude

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LandscapeEfficient11@reddit

Went to Ask for a meal. As in went to the Italian Restaurant called Ask. I was just commenting on the state of the lasagne. No doubt this will be seen more often in more places were the ingredients are cut back.

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foreverunamused@reddit

Okay 😂😂 I totally misunderstood your comment - makes sense now haha, Ask is such a confusing name for a restaurant!

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e12394@reddit

Northampton just got the same, but instead of the fancy partition wall they just wrapped the glass in front of the fillings / salad with green vinyl. Side note: went to Tortilla in Nottingham, it was quiet, they made me order on the screens and said I can’t order at the counter. Why can’t we talk to people anymore!?

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weirdcreeper69@reddit

But I want my jalapenos and olives in before cooking 😒

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Paranub@reddit

bloody hate this order screens.

"do you want medium or large"
Medium

"here have a look at optional extras"
Skip

"finished order?"
Yes

"Would you like to go large for a small extra fee?"
no i already selected medium

"Would you like to round up your order and donate to a charity?"
no

"table or counter service?"
table

then theres no table number signs available to i have to choose counter.
then the receipt printer as run out of paper, so i go to the counter, and stare at the person behind the till awkwardly while i wait, who could have taken my order in the first place..

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blahchopz@reddit

The actual insanity is the price of those silly sandwiches

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Immediate-Repair1574@reddit

Less workers/jobs means more people on their phones with more time to post sht online & spending their social benefits on consuming sht goods - whilst deciding which sh*t fast food is gonna clog your arteries the slowest 🙄

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Bacon4Lyf@reddit

Someone’s still got to make the sandwich, which was the same guy that took your order, no one’s losing any jobs

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Immediate-Repair1574@reddit

Last time I went into Subway (admittedly before we communicated with digital order screens) the person that took your order, prepared the sandwich and took your cash wasn’t the same one. This is about efficiency and “efficiency”, nowadays, generally calculates into less human effort. But hey, what do I know 🤷‍♂️

Namaste 🙏

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Reasonable_OnionUK@reddit

Subway is a shit tasteless rip off anyway, it’s not far off a tenner for a decent footlong now and every option tastes the fucking same. I hope they go out of business

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Zardozin@reddit

Used to be one with a drive through by me, I wish it had this.

I think I’d prefer this to standing behind the person who wants to argue about portion sizes and how the girl making the sandwich is a racist for not giving them extra meat.

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Godzillaisamonster@reddit

When AI has brought back Michael Parkinson from the dead for podcasts, it's not really a surprise to see more automation popping up in shops & stores, this is the future for now at least :(

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Low_Tackle_3470@reddit

r/aboringdystopia

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atsevoN@reddit

Ordered at subway is one of my pet peeves, so I actually prefer this

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North_Fortune_4851@reddit

This is lamentable. Now I'm gonna get those burnt meatballs from the bottom of the trough.. measly amounts of sauce.. I might just swerve it off

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TechboyUK@reddit

It will speed things up as many people go to the counter and are indecisive.

Also, because the government has increased employer National Insurance contributions, companies will be hiring a lot fewer staff and using things like self-service automation a lot more (Subway, Sainsbury’s and Waitrose have added this recently).

We will also likely see leisure and retail places reduce their operational days quite significantly.

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petey23-@reddit

Self service in supermarkets has been a thing for at least 15 years.

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TechboyUK@reddit

Yes, but look at shops now, many are removing existing checkouts to add a lot more self service.

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petey23-@reddit

It's been going on for 15 years. Labour policies aren't the thing that's caused it.

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TechboyUK@reddit

The recent Labour budget has had a sudden and significant impact to staff costs. It is explained here https://www.youtube.com/watch?v=84XoX4aQcqI

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petey23-@reddit

Seems a bit dog whistly lad.

But good to know what angle you're coming at this from...

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Legitimate-Source-61@reddit

This is the future.

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Warm_Butterscotch_97@reddit

It's so you don't agree angry that they are doing deliveroo orders ahead of yours.

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TechboyUK@reddit

Many guys in public toilets don't wash their hands 🤢 So I'm not keen on public touch screens! Especially where you order, then eat with your hands!

I'll be carrying hand sanitiser with me everywhere!!!

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RepresentativeEnd170@reddit

Went into my local one last week, spent a few minutes messing around trying to get the customisation correct, Wouldn't accept the offers on my app, eventually gave up and went and got a Greggs.
Deleted the App and washed my hands of the place, it has been going downhill for years anyway.

Considering a large amount of older people use Subway, it seems strange to implement a self ordering system and refuse to allow people to order over the counter and choose what they want as they go. That was always the big draw for me, the customisation.
Even McDonalds allow customers to still order at the counter if they don't want to order from a screen.

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