I needed a thermal fuse for a clothes dryer.

Preface: I quit low level IT a decade ago. At one point I wanted to be one of y'all. Or at least mid-tier MSP level. I walked into the local appliance store, you know the kinda place. 1960s building, decent brands including speed queen, parts counter. was local, bought by a different store in a neighboring city. Not private equity afaik. Parts guy took one look at part and grabs it and the other common failure item from the back immediately. Price is right in line with OEM online prices. Lady rings me up and goes to run my card, has to key stuff into the terminal. I ask "why ain't yalls terminal linked to the sales software?" I was met with "that requires IT to actually help" or something along the lines. Then I notice all three parts people have on glasses, two are using TV's as monitors and one lady is 8" away from a normal screen full of tiny text fields when using it. I taught them about scaling. She was **so happy** and the supervisor was thrilled. I told them they would be much happier with actual monitors, plural. I left with a spiel of "it's IT's job to make your jobs flow smoothly. The easier your job is regarding workflow, the more money the company makes and the happier yall are." I hate that people feel helpless. Please make sure your teams consider the workflow from the customers and endpoint users point of view. I'm posting this instead of blasting up the entire chains contact list.