So at my place of work I look after our end users but the current build and SCCM control is not operated or controlled by us more from another team in the company. Of course they push normal updates office and security patches. This week people are coming to me at the end of the working day and showing me the black and white screen of the bios update happening. We use Lenovo so anyone familiar with that loading screen will know to a non tech user it's not the most friendly looking screen. I've had no Comms that my users were going to have this.

As we all know you should have your power source plugged in and wait until mtuple restarts happen then shut down.

But users most likely have got scared seen that screen. Either left unplugged ready to put laptop in bag whilst bios update is flashing or held down the power button to force it off whilst it's doing it not knowing what a bios update is.

Normally even when we do any checkups on machines we do drivers and bios from manufacturers if they report issues or we notice IO issues.

So my thoughts are like why would even attempt this without a Comms to the local it team and telling us. Very odd.