Dispute over who has the rights to sell inverter/chargers leads to kill codes being sent to Deyes units in the United States, United Kingdom, and Pakistan
Posted by Styl3Music@reddit | PrepperIntel | View on Reddit | 8 comments
This is mainly a reminder of 2 things. First is, if it's connected to the internet or a cellular service, then it can be hacked. That means it can be sabotaged off site, even from the company that took your money. Secondly, business is brutal and a business will slit your throat to save or profit their own. Thirdly if you do not have an affected unit and do not reside in (or close to) the USA, UK, and Pakistan, with a solar aio unit, then the rest is not usually worth the read. The brands affected can be Deyes, Sol-Ark, Sunsynk, Inverex, and random cheap suppliers.
The updates that caused this have already happened. If you have a Sol-Ark, Deyes, or off brand aio (all in one) that hasn't been affected but hasn't had it's firmware update since November 16th, 2024, consider the following before updating. The gist is that Deyes manufactures the inverter/chargers (frequently called aio units for solar) that has distribution and software agreements with separate companies. Somehow there was disagreements that lead to the aio units being sent "kill codes" that made them inoperable if the unit was suspected of being sourced from a different company that distributes Deyes aio units to the United States of America, United Kingdom, and Pakistan. I was sent this link from a coworker. A few acquaintances have confirmed that aios sourced online have been bricked and they need replacements. More than a few acquaintances have said that many people have been looking for replacements and solutions for inverters. I've seen comments that Canadian users have suffered the bricking code meant for aios in the USA, but we all should know comments are unreliable. There are different manufacturers for different companies and nations so read and search the article throughly if you're worried about your aio unit being bricked. The slightly bitter news I have for people in North America is that if your unit was bricked, then Sol-Ark is offering steep discounts for those affected @ Adriana Navarro of Sol-Ark at +1 (214) 919-1632 to initiate the process during normal business hours between 8 AM and 5 PM Eastern Standard Time, Monday through Friday. The bad news is that they will not cover installation and OG costs. The worse news is I have no idea if those bricked in the UK, Pakistan, or surrounding areas have any ways to recover, rebuild, or sue to recuperate without spending thousands.
On a separate note, if you're diying a solar system, then I highly recommend solar-electric.com They're great at providing wiring diagrams and trouble shooting for noobs. If your email doesn't get an answer immediately, then call until they get your shit resolved. I'm highly biased tho because I hate Amazon and they have tossed some installs my way. Reminder that installs for solar system are the most expensive part (followed by batteries of course).
ShakeAgile@reddit
This should be class action lawsuit material. That you have a gray imported unit does not give any company the rights to brick it. A distribution deal is not signed by the end user and they are not legally liable in any way. NAL but pretty sure.
JoseFJ60@reddit
I have one of the Deye units. Solar instaler sent out a message early on Saturday to disconnect the antenna so that with it not being connected to the internet it wouldnt get the kill code. Managed to save mine and the system is operational, just cant monitor on the app. Guess we’re now waiting for a programmer to find a solution.
Styl3Music@reddit (OP)
A comment like yours is what I've been waiting for. Please update if you get an update or programmer who has helped.
Seems like the best bet is to keep units disconnected from the internet for now.
JoseFJ60@reddit
I’ll check back with my installer in a couple of days. Wanted to expand, the Deye inverters have the receiver at the bottom of the unit, to the right. It’s a plug held in place with two screws, and it has an antenna that screws in. Simply unscrewing the antenna will not disconnect it from the internet, as it works more as an amplifier (I unscrewed that section but noticed it was still updating on the app). You have to remove the two screws and remove the plug, or hold down the small black button on the plug for 15 seconds so it resets. If it’s unaccesible, another way is to change the password on your router, but then you need to change the password on all your other electronics. Hope this helps someone here.
PrepperBoi@reddit
What happens if you connect to it via Bluetooth? Can that app send the update to the unit via Bluetooth?
Styl3Music@reddit (OP)
Thanks. Resetting/Updating the passwords on other devices is much better than new parts. I hope other people see this before electricity htf.
Myrtle_Nut@reddit
How does Sol-ark know if you have a bricked unit? Do you have to ship them the bricked unit?
Styl3Music@reddit (OP)
From what I understand, the unit doesn't do anything if it received and complied with the code. If it was a legit Sol-Ark distributor or direct buy, then the unit shouldn't be at risk. If your unit was bricked, then the best I can say is call the # I posted or get a different brand than the ones I listed.