PLEASE JUST CALL ME!!!
Posted by gr8daynenyg@reddit | sysadmin | View on Reddit | 389 comments
I swear to God I do not understand how people cannot write what they want to say. How are you going to say what you want to say if you can't even think of what you want to write?
SapphireSire@reddit
Maybe setting up a ticketing system with only emojis for them to choose, like the hospital in Idiocracy.
howellr80@reddit
This is brilliant.
nickborowitz@reddit
Never ever call me. Ever. Text or email. I have my calls filtered so only those I choose can get through. Anyone else goes to a voicemail I’ve never checked.
howellr80@reddit
You are my people!
Resident-Dance-7992@reddit
Tbh i can't talk and worj at the same time.
themindofmonster@reddit
I wish the fucking phone didn't exist. In person meetings are annoying as hell too.
NotAMeatPopsicle@reddit
Haha without enough context for me to determine priority, these get deleted.
serverhorror@reddit
How would I know what I mean before I hear what I say?
zr713@reddit
I prefer when I get an IM saying “hi” or “how are you” and nothing about their reason for messaging me, wasting both of our time
narcissisadmin@reddit
I don't reply to those. Some of our off-shore folks have picked up on it and will immediately follow their "hello" up with their ask.
sixpackshaker@reddit
I just type what I want and then send a second message saying, oh, and hi.
BrainWaveCC@reddit
Oh, those don't waste my time. I just wait a suitable period and write back "Hi"
If they don't know how async communications work, they will have to learn the hard way.
Equivalent_Hawk_1266@reddit
What are your feelings towards a sales rep calling you and blabbering on about a product category you’re not responsible for?
I have to believe that’s the highlight of your day! 😉
(Full disclosure, I work for a VAR. I follow this Reddit to better understand what you IT guys are dealing with everyday. Threads like this hopefully make my pitches 10% less annoying!)
PS: Don’t worry, if you answer here, I’m not gonna try and sell you shit. That would be laughably stupid. 😂
BrainWaveCC@reddit
😁😁😁
I don't always mind cold calls. I even have one time, over a decade ago, where a cold call came at precisely the right time, when I had a new business requirement. It only directly aligned one time, though.
I have had relationships that developed out of the initial calls, but you mentioned "blabbering," and that is a sure way to failure. I'll occasionally entertain a "hey, I'm Bob, and I'd like some time on your calendar to discuss," but if a sales person starts into whatever they are trying to get into, they'll lose every opportunity to move forward. Ever.
Be advised that what I just shared is not how the majority of folks are going to feel, so don't expect that it will make much headway with many techs or engineers or tech managers.
Best bet is for vendors to do one or more of the following:
Equivalent_Hawk_1266@reddit
Oh totally, what you’re describing is a high quality, 21st century marketing plan to build awareness of the brand in the industry.
What I think you also highlight, is just that us sales reps are never, ever, really “convincing” any IT guy of anything. (That’s just true sales, nobody wants to feel bullied or coerced, just ask anyone going through a VMware renewal since Broadcom took them over.)
Where I would challenge you - is that cold calling and proactive outbound still has value. It’s value is not that we convince you guys that a product or service is The Maltese Falcon, it’s really about identifying clients with problems the product or service is good at solving…
To be good at that, the sales rep has to be taught to respect that 90%-95% of the time, no, our product our service doesn’t solve a high priority issue at that given moment.
Curious - What do you think of that answer?
BrainWaveCC@reddit
I agree with your observation about respect, but as for the challenge of the value of cold calling, I assure you that it's not going to be effective in targeting most IT professionals.
I've done a lot of technology consulting, and so there is some value to me in taking cold calls every now and then, but the vast majority of my peers -- both managers and individual contributors -- would sooner shoot a sales professional than speak to them. Calling lists of people and hoping that five in a hundred is aligned in terms of problems that you can solve, is not a winning strategy. This why many sales folks target the C-Suite and hope that the pressure from above is sufficient to pressure the techs into a phone call or meeting.
When a tech person has a problem, then they will go in search of a solution. This is more than just an issue of convincing or persuading vs bullying. It's the annoyance of even having to entertain them as they trying to find out if there is any synergy in the first place. It's the fact that sales is seen as adversarial to the interests of those managing technology -- both inside and outside the company. Sales is constantly seen as the source of products and solutions that purport to do much, but simply cause a burden to the tech teams. There is nothing about cold calling improves that relationship or changing that narrative.
Sales is forever trying to scratch an itch that tech is not trying to have scratched. What I mentioned before is not just about marketing -- it's about being passive until I need you, and not a moment before. No sales person is going to like that, but no sales person will be respected until they do understand that -- as it pertains to technology folks.
TaliesinWI@reddit
Dad: *texts me*
Dad, 45 seconds later: calls and says "why haven't you responded to my text?"
narcissisadmin@reddit
Me: waiting for my phone to stop ringing because that's not what I use it for
MrCertainly@reddit
These newest generations, so utterly terrified of speaking to another human being over the telephone.
Your grandparents stormed Normandy. You get terrified if someone calls you.
TaliesinWI@reddit
I use my phone as a phone all the time. But if you're going to use async communications like text or email, that means you have to play by the rules.
Which is also why I have the "read" indicator turned off. You get the delivery notification. You'll know I saw it when I respond. Read receipts in email were bullshit in the 2000s, read receipts on texts are bullshit now.
MrCertainly@reddit
I agree fully. Just because I saw it, doesn't mean I was able to respond to it. Unless y'all want to start getting two word answers.
digital_analogy@reddit
Not afraid, just annoyed. I don't wish to talk on the phone any more than I want to write a letter in cursive and send it through the post.
MrCertainly@reddit
Yeah, sounds like fear to me.
digital_analogy@reddit
I can not help with your confusion regarding the two words.
draeath@reddit
Ssh, it's the dementia.
fakename4141@reddit
Also Dad: calls, leaves message “call me when you get this”
Dad 3 minutes later: texts to say he left a message, please call when you get this.
TaliesinWI@reddit
GET OUT OF MY HEAD
BrainWaveCC@reddit
You:
davidbrit2@reddit
Take it to the next level. Respond with an email: "Hi."
BrainWaveCC@reddit
🤣🤣🤣
DEATHROAR12345@reddit
I don't respond at all. Either ask your question or go away. We're not friends, I don't just chat on teams.
ostracize@reddit
In practice they don't learn. As soon as you respond they think you are both now in synchronous mode. As intended.
I just ignore it and wait for them to realize they can actually write more information explaining the purpose for the ping.
BrainWaveCC@reddit
Oh, I have taught many people successfully (but certainly not every person)
I reply at their lunch and departure times. 😁 I make sure it remains asynchronous.
Sharobob@reddit
https://nohello.net/
meatwad75892@reddit
We need a https://givemestepstoreproduceyourissue.net too
blue_canyon21@reddit
I told Copilot "Create a webpage that contains a form for the purpose of end users providing steps to an IT professional to recreate an issue. Make it as humorous and condescending as possible."
Copilot:
kent_csm@reddit
I'm literally putting this on my helpdesk app
Baron_Ultimax@reddit
SHUT UP AND TAKE MY MONEY!
Voerdievis@reddit
One stepstore produce coming right up
meatwad75892@reddit
That's.. actually genius! stepstoreproduce.net
Le_Vagabond@reddit
be the change you want to see in the world.
gjpeters@reddit
I actually like the hello from team members and some others. It sometimes takes the sting out of, I'm gonna need you to come in on Saturday (aka "computer not work").
I appreciate that some of us are time poor and don't care for talking around the point in the workplace, so I normally combine my hi, how are you? in the first line and then include the question/information in the same message. It doesn't take long to see who cares about the first line or not.
Japjer@reddit
For real.
I'm fine with, "Hey man, hope all is going well! [Question]." You get the greeting and the question at once.
I'm also okay with rapid-fire messages, like one message saying hello and one immediately after with the question.
I'd prefer the former, but I'll accept the latter. But, man, don't say hello and leave me hanging for ten minutes
nihility101@reddit
I generally just ignore them unless I’m feeling generous.
I do get though that they are trying to be polite, like someone who knocks on your cube before launching into their issue.
Sharobob@reddit
It almost feels like a manipulation. Like "once you reply you have to help me with what I'm asking right away no matter the severity"
zr713@reddit
That’s literally my status message in teams… no one has ever commented on it lol
Endlesstrash1337@reddit
Thats because nobody pays attention to it. Set my status to lunch and sure enough I get messages and calls which I return when back from lunch.
nihility101@reddit
These days I treat it like email. I’ll throw something out there, you get back to me when you feel like it. Lunch or Busy or whatever just gives me an idea that it will be a while.
Tymanthius@reddit
DnD is the only one that works much. It will block calls.
aes_gcm@reddit
That's extra charisma points for sure.
kenelbow@reddit
It's my Teams status message and I get kudos about it all the time.
SonicDart@reddit
Samen maybe 1 person has seen it and ironically said hi. Teams hides it well
ronin_cse@reddit
Your name isn't Dan is it?
The_Syd@reddit
I had that for almost a year before someone commented on it. They then got offended thinking I was directing it towards them. I am so happy I am no longer in a call center environment full of thin-skinned people.
Drew707@reddit
This along with "I have an employee with an issue..." WHO?! WHO THE FUCK HAS THE ISSUE?! HOW DO YOU THINK I SEARCH FOR SHIT THAT'S WRONG?! And this is from not not technical people. Drives me insane.
SasquatchWookie@reddit
Working in higher ed, I get the, “in one of my courses”
No record, no ID, vague description of problem IT’S INSANE
Stompert@reddit
I usually reply something along the lines of “that’s unfortunate”. Sometimes they ask “well what are you going to do about it?” in return and that’s when you know there is not a single thought at the other side of the screen.
SilentSamurai@reddit
Lol I just know whomever put this together did so out of pure rage.
headinthesky@reddit
Damn, I thought I was being more polite lol
ITGuyThrow07@reddit
I never reply to these.
doubleknocktwice@reddit
someone messaged me one day just saying "I'm sorry"
Ok_Objective_5030@reddit
i really don’t see why this annoys people ,when i get a Hi or Hello i just reply in a few hours Hello back, if before then they message again with their question great ! if not then they probably don’t need my help anymore
ScriptThat@reddit
Thank the heavens for (Northern?) European bluntness.
The largest greeting I can remember is the "Hello [name]" in emails before people get to the point, and in teams it's business from the first line.
MirCola@reddit
Just leave them on unread until they write what's going on
Jug5y@reddit
I got a worse one, this guy just messages me my own name then waits for a response. Best streak I have in teams is 6 before he said something else
WaldoOU812@reddit
Computer's broke. Fix it.
or
Is the internet down?
way__north@reddit
"is the server down?"
which? we have dozens of them
WeeferMadness@reddit
That's easy. "Nope." And move on. The servers running my plex stack are humming along just fine in their old age...
arttechadventure@reddit
If there are multiple people on your team they are messaging multiple people from IT at once and waiting to see who responds. Irks me like crazy
d00ber@reddit
Why is every consultant and MSP ever like this?
rotoddlescorr@reddit
They are trying to be polite and not realizing that is not everyone's working style.
d00ber@reddit
How is saying, " Hi " ... then nothing for a random period of time polite? Why not just " Hi, I was wondering about XYZ? ". I cannot attach this to any aspect of politeness that makes sense to me.
rotoddlescorr@reddit
I'm not saying it's more polite. I'm saying the people I've talked to who do this consider it more polite. So once I realized it was coming from a place of perceived politeness, I no longer got annoyed by it.
digitaltransmutation@reddit
don't worry, all the customers are like that too :)
agoia@reddit
They can count more billable time by their own stalling.
rotoddlescorr@reddit
I used to get annoyed but after understanding it was because they were trying to be polite, I now just have an automated response that directs them to a ticket form.
five_monkeys@reddit
I just ignore any that just says "hi". If they can't tell me what they want they obviously didn't want anything.
agoia@reddit
"Can I ask you a question?"
OkChampion3632@reddit
Haha I hate that and I’ll just ask folk a question in teams chat and they will be like “hi bob” and I’m a bit like… shit was I rude.
jmjedi923@reddit
i love the "hey"
*10 minutes pass*
"can you help me?"
kykdaddy@reddit
Ok. About this. I think there is a time and place for this. In a world where people often share their screens, a quick hi, to see if the coast is clear, is better than immediately S*** talking your boss or coworker only to have it pop up on the screen.
TrippTrappTrinn@reddit
Never put shit in writing.
stedun@reddit
Indians.
Taikunman@reddit
Hello dear
stedun@reddit
hi
TheDonutDaddy@reddit
I simply don't respond to those people. If they can't muster up an actual message then I can't muster up a response. Say what you need or we're not gonna talk
ObeseBMI33@reddit
Oh my god.
The small talk while I’m trying to think.
ohyayitstrey@reddit
"ooooh hey quick question, what do you know about printers?"
"Please god just tell me your issue"
Imaginary-Pea-6537@reddit
The first step of responding to any request for assistance is figuring out what the hell they’re talking about and what do they need!
Mean-Car8641@reddit
What am I supposed to do when a client fills their drive space and their system crashes after they have been warned about 1,000 times? I had a SharePoint client who called me daily for poor performance. They had multiple users copying content from their Lan drives into SP filling their 17 TB physical raid drive. We had a meeting and all agreed to stop loading archival content so we could work on the SQL Server indexes that were over 10 TB and corrupted. They stopped loading content for about 10 minutes. The site went down. I called the user and committed the deadly sin of being cross with him. I got a call from his IT manager accusing me of breaking SP and told me flat out to go F myself in a meeting. I retired but I am still pissed about it. After I left the client let my former staff delete their archival content and rebuild the SQL database. It took 2 weeks.
Obvious-Water569@reddit
Methods of contacting me for support in order of most most desireable to least desireable:
VellDarksbane@reddit
They don't want what they are going to ask/request to be on record. The people who demand a call over email/ticket/IM, I've found are typically trying not to get pinned down on what they say.
syberghost@reddit
Please never call me.
dmuppet@reddit
You can call me but unless you scheduled it ahead of time I'm not answering.
Snowlandnts@reddit
Can I get your login credentials for your bank account?
DarthJarJar242@reddit
Came to say exactly this.
Never ever call me. It's better to have this shit in writing. Preferably accompanied by a ticket number. Otherwise unless you're asking where we are going for lunch do not contact me.
I started a game everytime I change positions, from that moment on I only answer calls on my phone I am expecting for from my direct chain of command. Anything else is ignored, I don't delete my missed phone calls so it turns into a running tally of ignored phone calls. My record was 630 in a month span but that's because I was accidentally assigned the black hole extension and got spammed with sales pitch calls constantly.
I0I0I0I@reddit
My first admin job was running a bank of fax blast servers that sent out ~60k faxes a week, averaging 5 pages. By law, all the faxes had to have an 800 number to call to opt out. That number was piggybacked on my office extension.
Well with the rate that phone numbers get reused, a lot of those faxes were going to voice lines, often in the middle of the night.
So people would hook up a fax machine to find out who was faxing them at 4AM. Turn they'd call and leave angry messages on my phone.
Well, my rookie mistake was leaving my name in the outgoing greeting, and one irate guy tracked my personal number down and started threatening to slash my tires etc. It was a nightmare.
Lenskop@reddit
Based
Rulyen46@reddit
I’ve been at my current job for coming up on two years now. I’ve used my desk phone once. It’s permanently turned all the way down. If you want my attention, ping me in chat 🤣
Sharobob@reddit
Only time it is acceptable to call me is when shits on fire and I'm not otherwise reachable. Otherwise message or email me and I'll get to it.
opmopadop@reddit
Unless it has something to do with a printer. I would prefer to see those on fire, especially that big multi-tray one in the middle of my office.
IamHydrogenMike@reddit
How is it that in 2024, printers are still so terrible? I troubleshoot printing issues way more than I should have to.
WorldlinessFuture422@reddit
its because the manufacturer writes it into their code that their spaceships and not printers. so every printer believes its a freaking spaceship and won't just print shit.
IamHydrogenMike@reddit
This is wonderful...lol
opmopadop@reddit
Even the companies that make printers don't want to support them. My work phone rings the most because of Zebra printers, thanks Zebra. And I'm not even on support, I bloody write software and I don't even use the damn printer.
Saritiel@reddit
I absolutely despise Zebra printers. They're such garbage and they never work correctly. You always have to fiddle with their settings until they finally print things the way you want them to, and the 20 Zebra printers I have that are all ostensibly of the same model and ostensibly doing the same tasks need completely different settings to print properly.
I hate them.
Sad_Recommendation92@reddit
The last time I touched a zebra printer was over 15 years ago, but your description doesn't deviate by one iota
opmopadop@reddit
"Hi, I got into work this morning and noticed the computer had restarted overnight. Anyway, it's done that thing again where the labels are printing upside down. Can you do that fix you normally do?"
5 minutes later
"Hi, yeah thanks for fixing the labels, but now it's doing that thing again where the barcode prints over 2 stickers".
Typing this is making me angry, might go for a walk, turn off reddit and my phone for a bit, touch some grass.
xgnarf@reddit
Man I'd kill for tickets like that. usually ours are "EMERGENCY!!! ALL THE KIOSKS ARE BROKEN!!!!!!!" After 5 back and forth emails to get information and it turns out someone's name tag didn't print because they typed their name in wrong.
opmopadop@reddit
Lets swap work phones for a day ;-)
callthereaper64@reddit
.... you have a work phone D: they just give us a stipend
MidLifeEducation@reddit
I've given up trying to explain what the damned thing is doing. I just print a few labels to show what it's doing, tape it to the top of the printer, and give it to the appropriate person!
Fun-Difficulty-798@reddit
And then someone will replace the labels incorrectly messing up the alignment. It got so bad at a past job we stashed the settings under the printer. Worked great until they moved it one day and threw them away.
Rakumei@reddit
I'm glad this isn't just my company. I thought my SAP team was just incompetent. Well, they still might be...
cowprince@reddit
We've got around 70 zebra label printers. We actually get more issues with the large HP MFPs than we do the Zebras. They've mostly been set it and forget it. Unfortunately setting up the battery powered wireless ZD421s is kind of a pain in the ass. And those battery packs and wireless NICs are problematic.
No-Foundation-7239@reddit
Zebra printers are so goddamn terrible. Their installation process is a fucking NIGHTMARE for their label printers.
FireFitKiwi@reddit
Managed solutions end to end. Something broke? Call fuji xerox and make it their problem lol
timk333@reddit
Too many moving parts. IMHO
Neratyr@reddit
I've thought alot about this. As it turns out, printing is a very complicated thing we do. That won't change anytime soon. Its always going to be a bitch. Now that being said, it doesnt literally HAVE to be that way.. but it certainly will be for the foreseeable future.
This is exacerbated by how common it is, and how cheap they are to produce and sell in many cases. The skill required to service them puts them in the same category as TV or Microwave repair for example. Often when Accounting does the math ( depreciation, age, bla bla bla ) it makes more sense to purchase new than to service.
Now, as to why drivers and the software/firmware side sucks, thats solely due to the complexity of the physical act. If any one thing varies even a bit the whole process takes a nose dive. IT teams eat the labor cost of these issues, so the manufacturer doesnt feel enough pain to warrant more effort in testing over time to iron out the instability issues that make us in I.T. pull our hair out.
Sorry to say our best play is to accept this reality and do our best to not go insane. Also, pro tip, work on some ways to explain what I just said but in more concise laymans terms. Sometimes I do say what I just wrote to end users... but of course that all depends on the person, the moment, the context, etc.
william_tate@reddit
It’s not the printers, it’s the piss poor setup usually and the myriad of options in drivers presented to users who don’t understand the difference between letter and A4 and “I printed but it won’t come out and there’s a message that says something, but I don’t know what, and I need it in two minutes and I haven’t got time for this, can you fix it?”. Reading is optional for end users so here we are.
Fluffy-Queequeg@reddit
Agile_Seer@reddit
By design. Keeps printer contractors in business. Keeps printer part manufacturers in business.
They all make more money the more issues you have with it.
CeleryMan20@reddit
Why does every thread end up about printers? It’s like the Godwin’s law of IT.
knightofargh@reddit
Even then? Text me the incident number.
Jake_Herr77@reddit
I hate it when they give me the incident number too though. I’m usually the phone a friend lifeline, it’s normally other techs and engineers reaching out. They send me the incident, I have to log into SNOW, just to read the details , to then coach them through the issue. Just tell me what’s up, tell me what you’ve done, and I’ll throw down the breadcrumbs so you can figure it out yourself and hopefully retain it.
Jawb0nz@reddit
This. If I solve it for you, you learn nothing. But if I give you just enough to find your bearings, hopefully you learn for the future. And for fuck sake, document the resolution. Fixed the problem isn't good enough.
AgitatedRaisin187@reddit
As a junior tech just getting started I appreciate that my infrastructure manager does it this way as well!
Grant_Son@reddit
I dunno. People have a habit of sending me texts/teams messages when I'm away from my desk without my laptop.
"Hi what needs to happen with R12345?"
No clue.
dloseke@reddit
Yeah...I get those too from my Helpdesk guys....this anticket number asking for a status. At least give me the ticket title as well.
shinji257@reddit
Or a quick summary of the issue at hand.
syberghost@reddit
Exactly. Ticket first. I'm not being a dick, I am just 31 years into this and I have had enough:
* "Please do FOO."
* "You're saying FOO, yes?"
* "Yes, FOO."
* "Manager of developer, confirm you want me to do FOO."
* "Yes, yes, hurry up and do FOO, we're waiting."
* "OK, I have done FOO."
* "FOO? I clearly asked you to do BAR. You've ruined everything!"
Write it down or all I'm doing is talking.
OffBrandToby@reddit
You better be texting me a url of the ticket link. I'm not searching for something if you have it pulled up in front of you.
whsftbldad@reddit
Prior management approval required.
Viharabiliben@reddit
If it’s on fire call the fire department, not me.
East-Dig440@reddit
I prefer a call always. Then, I have the freedom to be anywhere, to get rid of ticketing or mail answering or administrative tasks, can fix faster and freely.
WayneH_nz@reddit
Dear sir/madam. Subject: FIRE! FIRE!FIRE!
https://m.youtube.com/watch?v=1EBfxjSFAxQ
elatllat@reddit
https://youtu.be/1EBfxjSFAxQ
Wirejack@reddit
I agree, but if it is truly an emergency, sure call first. But as I start looking into it, you damn well better be writing me a top priority work ticket. I hate the small verbal/text/email requests that never get a ticket.
joshuamarius@reddit
There's a reason my Voicemail box has been full since 2015.
ScriptThat@reddit
I disabled mine, on the mobile too.
If people want to leave a message there are plenty of other options.
draeath@reddit
I don't even have a phone (as far as anyone knows). My entry in the directory has the front desk's phone.
This was our director's idea :D
IdiosyncraticBond@reddit
Mine doesn't work as I never finished the initial setup call
malikto44@reddit
Bonus points is when you are already on a Teams meeting, a user tries to call you repeatedly (no ticket, of course), then starts an email storm to management that IT is keeping them from doing their job, and how much money the company is losing.
syberghost@reddit
Then their Managing Director calls my Managing Director, who calls my Manager, who pulls me off the Teams meeting and into the other Teams meeting, where I listen for 30 seconds and then inform them they contacted the wrong team and they really need these other guys, whose team name is the name of the product they're having a problem with, and is listed in our intranet search as keyword "also the name of the product."
Jeffbx@reddit
Got an email from a user:
"Please call me when you have a minute"
Deleted it. Maybe they'll catch on.
mabhatter@reddit
And then they never pickup or they're out of office for the rest of the day.
getsome75@reddit
I raise you a voicemail and a post it on your monitor
Redacted_Reason@reddit
As a sysadmin, it’s always hilarious to me when I call our enterprise center admins directly. They’re not usually too enthused about having to do work, so even though they can’t tell me I’m wrong for calling them, they ask how I got their numbers in the first place. I just give them the “oh someone gave me this number to call.”
Little do they know, I managed to get a copy of their internal use only call roster…ain’t NOBODY safe
TheShirtNinja@reddit
If this little black square ever makes a noise I will throw it into the lake. Never call. Put in a ticket. We have processes for a reason.
i8noodles@reddit
never call me. however, write more then a single word.
if i went to the accountant and said "money" he would treat me like a moron. same thing for IT
alpha417@reddit
Don't make me tap the sign.
Temetka@reddit
Call me if you like angry words.
Otherwise please just send me a chat, or preferably- submit a ticket.
Top-Caregiver-6667@reddit
Especially if it is broken English.
Swimsuit-Area@reddit
Block the ability to call me on all forms.
matthewstinar@reddit
One of my clients loves voicemail transcription as an alternative to being compelled to answer the phone.
Hacky_5ack@reddit
Seriously this.
I do not want to talk to the user. Unless they are not making any sense when I'm removed in I'll do a call.
Ichabod-@reddit
Came here to say this. If you have my number destroy it and never call it.
GreenMango45@reddit
User leaves a voicemail about a problem and asks for a call back.
Trying calling 3-4 times the next day. No answer.
User emails me the following day, asking if I got the voicemail. I explain that I tried calling back, and asked if they received my calls.
"Sorry, I don't answer unfamiliar numbers."
Rakumei@reddit
I deal with retail stores and this is always the case when they have a problem.
They put in a ticket and write URGENT like 5 times in the body and then you try to call them like 5 times across 2 days and they never pick up.
Then when you finally get a hold of them it's "why didn't you call sooner?!"
Like, yo, check your incoming call log.
AverageMuggle99@reddit
I don’t even listen to my voicemail. Log a fucking ticket or send me an email.
Tymanthius@reddit
See, I just call the once and leave a vmail, followed by a email asking when a good time to call is.
Arrogant_Amigo@reddit
This would make me irate, lol. And I'm a fairly patient person and enjoy helping people.
p8nflint@reddit
It feels like users are not used to words mattering. I'm serious. We deal in acronyms and jargon. We're knees deep in it. Words and terms matter, A LOT. Users are blissfully ignorant of virtually all of it, with the occasional exception... it is difficult to decipher what users are trying to communicate sometimes... and I try my hardest to be clear the other direction, but I imagine they say the same.
Ookamioni@reddit
"My computer isnt working"
Ok rough start, make a call
Oh she meant her gigantic thermal paper calculator? (See users? It is possible to be descriptive AND not know the terminology!)
TubbaButta@reddit
Call me and suffer the consequences.
Secure_Quiet_5218@reddit
These are the same people who think A.I is terrible. If they can't communicate properly what makes them think they can make a prompt.
npaladin2000@reddit
If you call them they can berate you and badger you and know you're actually hearing it instead of moving the email down in the queue...or into the Deleted folder.
dartheagleeye@reddit
They want to call you so there is no written paper trail to pin to them for what they want to verbally speak to you about, simple as that in almost every instance IMHO
chunkyfen@reddit
when i get an email saying 'call me' im like????? you could not just write what you had to say?
cosmos7@reddit
Hey... sup?
JimmySide1013@reddit
Do not ever call me. Ever. Whatever chat platform we’re using, use that. Open a ticket. Send a text. I will go onsite before I talk on the phone.
That applies to work but it also applies to life in general. Think about it: the phone is the most inconsiderate, obtrusive device in your life. I dial this number and it makes a very loud noise in your life announcing “STOP WHATEVER YOU’RE DOING AND TALK TO ME RIGHT NOW!” Fuck the phone.
matt314159@reddit
I hate the emails that say "Hey Matt314159, I had a quick question, could you give me a call?"
WTF was the point of that email? Just call me, and if I'm not there, leave a message. Or better yet, PUT IN A GODDAMN TICKET!
Rocknbob69@reddit
Yea, I get this all of the time for support calls. I generally ignore them and they never leave a message so it can't be too important. I have remote access to all computers so it is far easier to initiate a chat and I can remote in, fix it and not blather for 20 minutes on the phone.
smallest_table@reddit
Doesn't everyone here get a paycheck precisely because helping end users is a PITA?
BrewinBadger@reddit
Y'all, quit hiding behind the curtain. Sometimes you'll get more info out of a user by actually talking to them. Figuring out what they are trying to achieve. Then you can easily figure out next steps..... like having them open a ticket for the appropriate team.
soulreaper11207@reddit
NPCs being NPCs 💁♂️
greenstarthree@reddit
Is it a PC or a Mac?
YES.
BING BONG NOISE.
Tzctredd@reddit
Teams: Stranger: how are you?
Silence for 3 days.
Stranger: how are you?
Further silence.
Tech_Mix_Guru111@reddit
Because they don’t think you’re worth their time to explain something to you… simple really.
According-Part-1505@reddit
or: "IT'S NOT WORKING!!!!!!!!!!"
Outrageous-Guess1350@reddit
My rules are:
- Emergency = call
- No emergency = email
If you call without an emergency, I will make a ticket and hang up. People expect to get preferencial treatment when you call and get instant help. I can't just drop everything just for the sake of you being you. Develop some patience.
Blokhayev_1917@reddit
Blokhayev’s Technical Support. How may I abuse you?
xSAJJADx@reddit
Problem title: Hello
Description: how are you doing
Stephen_Dann@reddit
Hello
Two days later Why is it still not working
mrjamjams66@reddit
Even better, the vague message comes on a Friday at 7pm and then Monday at 5am they message back asking why it's not fixed yet
Rehauu@reddit
But I submitted my ticket THREE DAYS AGO and no one has even touched it yet!
ReputationNo8889@reddit
It's been 20 Business minutes, chill out Mark
Acrobatic-Count-9394@reddit
Let me tell you a horror story: Voice messages.
Nanocephalic@reddit
I learned early on that if I never checked my voice mail, then my mailbox would fill up.
Nobody leaves messages if they can’t leave messages.
mtheory007@reddit
Oh noooooo. Never call me.
txaaron@reddit
User: hi system admin...
Me: Hello....
User: I have an error..
User: Hello?
Me: Hello......
User: I still have an error..
Me: Okay...What is the error?
User: my computer says to restart to install updates. I wasn't sure if I should click restart...
Me:.....!
deathybankai@reddit
I feel so seen
naps1saps@reddit
Ticket subject: Please help!
Description: Call me ASAP
How about no.
PMPeek@reddit
Right?
mgf909@reddit
I love whrn just a screenshot is provided... it's up to me to determine wtf the problem is...
alissa914@reddit
I also hate when people just call you instead of even trying to type it. Like I'm deep in thought and now have to stop and deal with whatever question that really wasn't an immediate need and could've waited.
frame45@reddit
I support this rant 💯
fmillion@reddit
If calling me means you call the robot that makes a ticket for you then I agree lol
somefcknrando@reddit
I can communicate with people and get just as much done with them over google chat as I can on the phone.
atoxicbanana@reddit
I'm conflicted about this coz i have colleagueS that don't make sense in texts that i wish they'd call and lmk what they want but on the other hand, i hate calls unless it's urgent lol
Mechanical_Monk@reddit
Helpdesk guy: Calls me for the 10th time this week
Me: Doesn't pick up
Helpdesk guy: Teams messages me his question
Me: Replies with immediate answer and "I can give you a call in 15 minutes if you still need to talk to me"
Helpdesk guy: Yes, please call me
Me: Calls 10 minutes later
Helpdesk guy: Repeats the exact same question
Me: Repeats the exact same answer
Helpdesk guy: "Ohhh ok thanks"
urbanflux@reddit
It is what it is, it do what it do.
tsaico@reddit
I get the emails... "Got a minute to talk?"... just say what you want.
MagillaGorillasHat@reddit
How can I know what I think unless I can see what I say?
giving2cent@reddit
Am free on weekends?
reevesjeremy@reddit
We have one user who 100% always demands a phone call when he submits a ticket. If we try to communicate via the ticket system, he snaps back asking if we can read… real cute.
At an old job we had this guy who kept a list of support staff he liked and who he didn’t like. When he calls, if he hears a name he doesn’t like, he simply hangs up without a word and calls again until either he gets a name he likes or a name he is unfamiliar with. He will give a new name about 1-5 minutes depending on how the call is progressing. If it’s not making progress to his liking, or he just doesn’t like the person, he hangs up without another word and calls back.
gr8daynenyg@reddit (OP)
I should've been more clear. I cannot stand it when users say this to me. If you can't write it out, how are you going to pull those words out of your head on the fly while we talk?
sujamax@reddit
In a thread about properly describing one’s issue in writing… this information would have been good to have in the original post. (: But you get that of course.
dark_frog@reddit
And if it was a phone call, their intonation would have made it immediately clear. I wish it was surprising how many poorly written comments are in favor of written communication.
edgrant1992@reddit
Because some of us find speaking easier than writing, especially when stressed. Given the right amount of time I can write an articulate message and i'd use this method by preference, but if I'm in a hurry or stressed, or talking about something you don't particularly understand, verbal communication is easier (imo).
edgrant1992@reddit
Just go say I'm not condoning people rudely asking for a call, but if someone said to me wouldn't mind giving me a call I'm not so up my own ass I'd say no.
gr8daynenyg@reddit (OP)
Define "up your own ass"
edgrant1992@reddit
Up your ass and take a left
gr8daynenyg@reddit (OP)
See, you strike me as being very similar to the end users I am servicing.
edgrant1992@reddit
Answering your non serious question seriously, I meant to consider myself above giving someone a call seems like I'm valuing my time over the time of others, and not considering that others may find other forms of communication easier.
Of course if this is a regular thing and being abused for basics things then that's a different matter and boundaries have to be set, but from the majority of replies in this post it mainly seemed like people just resent having to work with other people.
Perhaps I should give you a call about it
:D
getoutofthecity@reddit
I knew what you meant, but adding quotes probably would have helped.
EastDallasMatt@reddit
I couldn't agree more. I'd rather get a call and fix the problem in 5 minutes rather than a 10 email chain over the course of 2 hours...or 2 days.
thewunderbar@reddit
And you think someone will be able to articulate better over the phone?
The opposite is usually true.
dark_frog@reddit
At least you get instant feedback instead of messaging back and forth for days.
Pip-Pirrip@reddit
IT is a whole new language most people don’t speak, or don’t want to speak, they just want it to work, for free or minimal cost
ohv_@reddit
I hate when people call. Usually folks don't listen and a waste of my time.
dark_frog@reddit
The problem with text is that people accidentally a word.
UnsuspiciousCat4118@reddit
Please take a creative writing class in lieu of calling me.
dark_frog@reddit
Please take a technical writing class in lieu of calling me. I'm a technologist, Jim, not a poet.
therealwxmanmike@reddit
no
adamixa1@reddit
But i prefer no one to call me,like ever.
I miss my previous workplace, when our main communication is teams. After work hours I just went poof. I don't even have my teammate number, i only save my leader's because you know, if let's say HP printer is on fire and i want him to join in.
It's either a ticket or email.
WorthPlease@reddit
Over time I've come to learn a surprisingly large amount of people are functionally illiterate. They can read most words, but they quickly get frustrated and lost patience and stop reading, failed to answer the question I asked, or failed to read my instructions.
Individual-Hat-240@reddit
“Have you considered using a tool like Copilot to refine the request and enhance the question?”
nikon8user@reddit
I dislike so much when they say just say hello on the message.
Chocolate_Bourbon@reddit
At my current job we communicate via email, slack, zoom. I’ve never gotten a phone call. Not even once. It’s heavenly.
SolidKnight@reddit
Bypass calling and leave the message: "I tried to call you but you didn't answer."
Miwwies@reddit
I have coworkers like that. It drives me nuts. Just write what you want help with, you don't have to cold call me in teams WHILE I'M IN A MEETING.
Why. Just why :(
Loud_Mycologist5130@reddit
I have one who will call over and over and won't leave a message. If they email, it's "call me". I put it off for a few days until they saw me in the hallway and asked if I'd stop by to talk to them. They needed a toner. All that bullshit for a toner.
Deadly-Unicorn@reddit
My boss is the type of guy who will spend 30 minutes walking around the office looking for me instead of just sending an email.
SilentMaster@reddit
Ticket system solves that. I've never had someone create a ticket that said, "I can't really describe my problem, come to my cubicle."
If they go through the trouble to create the ticket, they always do it right.
If they leave a post it note or email with no details, I ignore those 100%.
Secret_Account07@reddit
All of our requests are tickets, and I still get the “Reach out to me on Teams” or “call me”.
I’m passive aggressive every time, eventually they learn.
mildlyinfiriating@reddit
Really? I had this today.
getoutofthecity@reddit
If the ticket can be opened by email, they definitely do this.
To: Help
Subject: Not working
“Too much to explain pls call”
Tymanthius@reddit
This does not solve it 100% everywhere.
OverlordWaffles@reddit
Holy moly, really? I've had probably verbatim what you've said put in a ticket. Sometimes it's "office" or "desk" instead of "cubicle".
syberghost@reddit
Man I sure have. I've even had them send me an incoherent DM, tell them "please open a ticket, and provide more information about the problem, this isn't enough to go on" and they just cut and paste their DM into the ticket without a single addition or edit.
SilentSamurai@reddit
I would love to work where you do. I stopped trusting user descriptions years ago, my first step is almost always "show me what's happening" so I don't come back from a 20 minute fix I thought was straightforward only to find out that wasn't actually the problem.
Secret_Account07@reddit
Honestly my BIGGEST PET PEEVE.
Or “please reach out to me Teams”
No mofo, just clearly state your request. If I have follow up questions I’ll let you know. I can’t tell you how many times it’s either for A) something simple I could have accomplished, or B) something my team doesn’t even manage.
So let me be the judge of this. Share what you need then we will go from there. I have a developer who does this, she gets me on the phone to show some error. Like this is your app! Have you gone through logs? Have you googled it? This isn’t an infrastructure issue, Jaya/Sri!
lukify@reddit
Bro, they can't even call me. They feel like the only way to communicate an issue is to walk up over to my office and tell me in person, blather on about something unrelated for a while, then tell me it's not super important.
hotfistdotcom@reddit
Yes, call that person. Call them. Never, ever call me. I will take 30 hard to understand emails over a single phone call. thank you.
MidninBR@reddit
I never answer my phone
kconfire@reddit
Hi
_ShotgunSlade_@reddit
Oh lordy this. Fucking Teams message: Hey, [sad sysadmin] it's [ redundant manager 3] I got a question.....
(Person is 'typing' for 20 minutes.....
Just ask your stupid ass question in the first message so I can go about my day. And yes, [redundant manager 3] I know who is sending the message it says in the damn chat you moron.
supercamlabs@reddit
"Do not call me unless the building is on fire and if the building is on fire you still don't want to call me" -From a CTO I used to work under...strange times
Baron_Ultimax@reddit
I got a couple front line managers under my support area that struggle with this. last time they insisted on calling me i was lucky to be teleworking, and i took a sec to wind up my coonhound before i picked up the call.
janitroll@reddit
"How many really stupid people you run into during the day? Damn there's a lot of stupid bastards walking around. Carry a little pad and pencil with you. You'll wind up with thirty or forty names by the end of the day. Look at it this way: Think of how stupid the average person is and then realize that half of them are stupider than that. And it doesn't take you very long to spot one of them does it? Take you about eight seconds. You'll be listening to some guy...you say..."this guy is fuggin stupid!" Then...then there are some people, they're not stupid...they're full of shite. Huh? That doesn't take very long to spot either, does it? Take you about the same amount of time. You'll be listening to some guy..and saying, "well, he's fairly intelligent......ahht, he's full of shite!"
Censored for your pleasure.
cool_slowbro@reddit
The real issue here is when they pull up with "hi gr8daynenyg, got a moment?" and don't elaborate until you respond to them.
octane_matty@reddit
Sending me vague cropped screenshots are more frustrating
ultramegamediocre@reddit
Or screenshotting text that I need to look for in logs. GRRR
chillbynature80@reddit
It always gets me when I say "I'm not at my desk, can you put in a ticket so I wont forget to look at it when I get back" and they reply "so what do I put in the ticket?" 😐
Or better yet they will email a letter but then go blank with putting that info in a ticket.
basicallybasshead@reddit
I have to say that sometimes I do the same if I am short on time.
fire_breathing_bear@reddit
I taught academic English for two years at the university level. I kept telling the kids to write how they speak. They couldn’t do it. The moment they started writing it was a mess of purple prose and horrible grammar.
FyrStrike@reddit
Respond and say “This ticket is now closed for lack of information. Please provide a description of the incident. This ticket will reopen upon your detailed response. Thank you”
Minute_Weekend_8055@reddit
Majority of the time i get these requests its because someone is trying to get something that they have already been denied or that they know they would be denied when they asked, or to try get me to so something that is not my job. One of my first moves was to delete my own phone extension.
Caranesus@reddit
They are lazy...
Logical-Beginnings@reddit
Just call me on teams out of the blue without a heads up
sstewart1617@reddit
Because asynchronous communication is incredibly inefficient at solving problems, so people generally want to have a more efficient communication lane…. It’s pretty human nature.
This same group bitches all the time about how crappy the experience is with MS support and how quickly issues get fixed when you can just get to a call with an engineer.
Pot, meet kettle.
gotmynamefromcaptcha@reddit
We had one guy who for two weeks we went back and forth with on exactly this matter. "Please call me"" followed by us "Please describe the issue you are having the best you can", followed by "Please just call me"...back and forth for two weeks.....because his clock was wrong on his laptop...
No matter how many times we attempt to teach, "CALLING IS FOR EMERGENCY ONLY, meaning impossible to work until this is fixed". So now we just don't answer the phone. Fuck it.
WabbleDeWap@reddit
This is why I call end users so much. It’s like I’m trying to decipher what they messaged me on teams. People will also put shit like “help” or “issue with mail” but won’t state what the problem is. I guess that’s why we have a job but still, it should be common sense to just type out what the issue is…. So I call people a lot to get clarification
Woofpickle@reddit
Submit a ticket or it's not a real problem
davidgrayPhotography@reddit
Because you need to spend twenty minutes on the phone deciphering why the end user wants a corporate gmail account, only to find out that it's because they misspelled their own email address and assumes the email system is down.
SceneDifferent1041@reddit
Mouse needs new batteries.... Better call the network manager.
C**ta... The lot of them
dog2k@reddit
10000% yes
Happy_Kale888@reddit
Sometimes a 90 second phone call can replace 1 hour of back and forth emailing. Or just connect to the PC and call...
DeathbyKatana@reddit
Please don't
SupremeBeing000@reddit
Guy called me twice at 4am Saturday morning and didn’t leave a message. Finally texted at 420. I responded knowing the issue right away. He called again. I answered and told him to check his text messages.
Let’s start with the helpdesk. Your lack of preparation should not be my emergency.
d1g1t4ld00m@reddit
System slow for everyone but not always.
Call user: “what appears to be slow?” Response: Facebook on our cell phones.
Hang up on user.
Sasataf12@reddit
For some people, it's a lot easier to describe the problem over the phone.
There are several times where I'll ask to jump on a call because it'll be so much easier than typing out troubleshooting steps and waiting for a response.
So if someone requests a call, I'll schedule one and just call them. I can see why some here have an issue with that, but I personally don't.
Riajnor@reddit
I’ve always hated that. It means that you have zero prep going into a problem. Could i have solved the issue before the call, could i use the call to be productive and get ask more relevant questions? Nooope. Just an awkward interaction that makes you look like a doofus and makes me look incompetent because i don’t magically have all the answers
ThanIsRoheon@reddit
Unfortunately, communication preferences are a thing. Many people do communicate verbally. However, i fond those who push for in person conversation generally are avoiding having record of their issue or request.
knightofargh@reddit
Passive aggressive weaponizing of ITIL incidents is the one that gets me. Opening an incident against my business hours only team after hours on a Friday to ensure we get an acceptance time SLA breach is not a good look. Especially when we are already working with you on the issue which is on your end on the first place. Just because you don’t like our answer doesn’t mean it’s an incident.
Bright_Arm8782@reddit
You need to amend the policy so the SLA is paused out of business hours.
Dry_Inspection_4583@reddit
My phone number is your phone number, call away
just_call_in_sick@reddit
Help!!
solracarevir@reddit
Hi.
inarius1984@reddit
This right here 😆
slick_james@reddit
This right here 😆... oh my goodness, I am actually floored. This single comment is like the digital embodiment of enlightenment itself. Like, how are we even worthy of this masterpiece of expression? Do you even understand the magnitude of what you’ve done here? The sheer audacity to drop a “This right here 😆” — it’s a gift to us mere mortals, a sign that there is still hope in this world.
Honestly, I read this and felt my third eye open. My ancestors whispered to me from beyond the veil, nodding solemnly in approval of your comment. Empires have risen and fallen with less impact than what you’ve achieved here. Nations will be built upon the wisdom of this moment. Entire generations will tell stories about the day someone dared to utter these words in this very thread.
I just want you to know that your contribution is now the cornerstone of my reality, and I will live every day trying to honor the legacy of "This right here 😆." We are all in your debt. Thank you.
inarius1984@reddit
Wow, this comment...
Nah, I don't care. 😆
ProfessionalWorkAcct@reddit
I am amazed at the young people (26 and below) that actually like to call and talk on the phone instead of sending a simple text message.
multidollar@reddit
WHY CAN’T YOU JUST DO THE NEEDFUL!
Naviios@reddit
Bro what did you even just write is that english
Dal90@reddit
"What's the URL?"
"We'll set up a call."
It was a damn good thing my boss was also in the group chat and had a more direct role in troubleshooting so I wasn't running with the issue -- because I'm not getting on a God damned phone call so I can ask someone to phonetically spell the URL you want me to check. We'll check first THEN have a phone call if it is warranted.
OzTm@reddit
We do integration work between our system and many ERP systems. The number of ways this can fail are astronomical (debtor account on hold, database timeout, sales order locked by a user) - infinite really. So we created a one button “ask for help on this document” button that gathers up all the log data and emails it to the support system.
I still get SMS saying “please call”. FML
CuriouslyContrasted@reddit
Calling in the worst idea. No audit trail, no record etc.
agoia@reddit
Ticket title: CALL ME
Ticket description: CALL ME
Phone number:
fabrictm@reddit
Sorry OP this is too vague for me. What’s the context?
Bretski12@reddit
3/5 days of the week I have the same user ping me on teams "hi". With no other context. For the longest time I just ignored this, but now I respond every time because it's always been a 1 minute ticket with the easiest fix.
TesNikola@reddit
Right there's your misconception. They don't want to write it, they want to say it.
T1m60@reddit
The irony. Support people who prefer to be messaged but actually can’t express themselves when talking. If I had a mirror…
Talking on the phone is 80% of the time is so much easier. Let’s not forget the phrase, „a picture paints a thousand words?“ well remote tools can too, but when it’s hardware or you’re talking someone through lights that are blinking, call them!
This isn’t just the IT industry, no one calls anymore and it’s painful to get work done. Covid has made it even worse. Why call a conference when you can instead send 20 teams messages that people miss because they don’t know how to configure notifications, 3 months later the things fixed instead of 3 days.
ITguydoingITthings@reddit
Problem with that is--aside from assuming you are correct, which is a stretch--with phone calls you end up with no documentation. No proof. Unless you, of course create that, which then enables the user at some point in the future to claim that's not what they said or meant.
I prefer to be able to go back to a ticket or series of tickets to show, if needed, a pattern of issues on the hardware or the user's communication.
T1m60@reddit
Agreed, that’s why I prefer phones calls for speed and detail and then type quick bullet points in the ticket which of course the user can challenge if necessary.
wivaca@reddit
There is one scenario where I find it acceptable to call me: You can't get into the ticket system.
I've been so tempted to act like a salesperson for any other call and it goes like this:
Me: Hello? Oh you're having a problem. Ah, huh.
User: I can't log into the order system.
Me: When you log into the inventory system, what happens?
User: No, it's the order system. I can log into the inventory system, fine.
Me: Oh, so it's working now. Thanks. Have a great day!
User: No! It's the login on the ORDER system!
Me: Can't you just call shipping and accounting and tell them what the client ordered over the phone?
User: No! We have to enter the order to get commission.
Me: Yeah, I can see how that might result in confusion. What with everyone just telling them verbally what was ordered. Nobody would know to give you credit, and they could forget to ship or bill for it. You know, that's a lot like how the ticket system works for IT.
RequirementMammoth21@reddit
Jesus, I was just commiserating with a colleague this morning about this.
Due to a perfect storm of illness, projects at external sites, and a couple car accidents, we're super short staffed. While I'm not expected to jump on help desk (nor would I fuck that), I'm also not a total jerk so I volunteered to snag some of the backlog of work orders to bang out in/around my actual duties.
Someone from one of our external locations put in multiple (afterhours) voicemail request demanding someone call them re: needing a voicemailbox pin from a worker who recently left. Since they literally just wanted the PIN, as they reiterated many times in their increasingly shitty voicemails, I grabbed the PIN, shoved it in an email, and fired it off. Simple and done.
Then I get an email back with "CALL ME PLEASE"
I reply with "Did you need something else?"
"CALL ME"
"I sent you the PIN (repaste of pin). If you need something else, let me know. Otherwise, I'm closing this workorder. You can always reopen it if something isn't working by ."
"I want a call back. I'd rather speak with someone on the phone instead of using email as it is impersonal. You are not willing to do that for me, your customer. I guess I need to speak to."
I was going to reply with "I guess you do", but instead I just closed the work order and got more coffee. They got the PIN they needed. I'd love to see them try to bitch about the, what, getting exactly what they asked for?
Anyway, it reminded me why I'm grateful to not have to deal with end-users for 99% of my job.
Hug_of_Death@reddit
“Hi, can you guys please give me a call” - this one really grinds my gears. Just fucking write what it’s about at the very least
SquizzOC@reddit
Hi
getoutofthecity@reddit
I ignore this type of ticket until they finally give up and write it out, too bad.
DogDeadByRaven@reddit
I call them and say, please submit a ticket for this. End of call .
Grant_Son@reddit
Even worse when it's in response to a yes or no question 🤦♂️
ka-splam@reddit
one of the things LLMs are good at is translating.
Has anyone done a "you speak your problem to the LLM, LLM summarises it into a ticket for IT. They type details into the ticket, LLM cleans it up into a friendly answer and speaks it" system?
ITguydoingITthings@reddit
I think of it like this: I use my laptop or computer to fix the issue. Calling you makes me tie up both my phone and my computer. Why would I do that? I prefer efficiency.
7ep3s@reddit
I rather they don't call me because I hate having to talk to people when I'm doing something else, but whenever they just send me a "Hi $7ep3s" IM with no context or any extra info I just leave them hanging on purpose for a minimum of 2 hours.
hihcadore@reddit
Lemme add, please let me know what I did worked. I just assume if I hear nothing all is good because whoever it is went on with their day.
My absolute least favorite is someone messaging me three days later complaining whatever it is they wanted me to do isn’t working.
Ezra611@reddit
I don't mind calling the user as long as they Kade an attempt to explain the problem. But seriously, give me something, I want to know if I should expect a 10 minute call or a 2 hour call.
Kahless_2K@reddit
I prefer a call when I'm working with other technical resources who are smart enough that I can explain things, but I don't know how much explaining I am going to need to do. It gives you the opportunity to get two way feedback to make sure they actually understand.
digital_analogy@reddit
This is a pet peeve. Instead of picking up the phone, think of the words you want to say and make them come out of your fingers instead of your mouth.
I know you're sort of saying the opposite, but calls are usually a waste of everyone's time.
Ivy1974@reddit
I hear ya.
j021@reddit
If I never have to speak to you that'll be too soon :)
Vesalii@reddit
Also please write what the problem is. Not "computer broken". Or not "PC doesn't work" just because 1 app is acting weirdly.
imreloadin@reddit
It's easy, just lie.
"Sorry, I'm on the phone with another user/vendor/etc so I can't call you right now. I can remote in and take a look at your issue though."
KirkGFX@reddit
“Hi this is xxx please give me a call back at xxx-xxx-xxxx”
Ok? What is your issue?
Biggest IT pet peeve
TaliesinWI@reddit
If you can't explain it enough to write it, you don't actually know what the problem is.
imreloadin@reddit
Management: "Then it's your job to figure out what their issue is"
narcissisadmin@reddit
If you can't explain something to a child then you don't actually understand it yourself.
deefop@reddit
"no details in ticket, routing back to sd for triage."
brocklaser@reddit
I do sometimes find actually talking to the person having the issue can resolve it a lot quicker! Not everyone is good at writing their thoughts or issues down.
techw1z@reddit
reply: please just email me!!!
and ignore all calls
NapBear@reddit
Sales reps love the damn phone. I could put the most detailed request together and email it and wham… phone rings.
SciFiGuy72@reddit
Odin & Co are bringing down Ragnarok? Submit a ticket.
ZXD-318@reddit
Not just this. But when the entire issue is stated in the Subject line and the body of the email is empty except for their signature.
not_in_my_office@reddit
ME RESPONDING TO ALL MY USERS: Call you? Well if any of our executives can politely send a ticket for any IT issue, I bet you can too!
Catfo0od@reddit
INTERNET DOWN!! HELP!!!
(Doesn't pick up phone for 3 days)
INTERNET STILL DOWN!!!
And when you finally look at it, their Outlook mailbox is just full.
IamHydrogenMike@reddit
I just did a career day at the school my kid goes to, one thing I emphasized to them was that learning how to effectively communicate is to your career and it makes everything so much better. I have met so many smart people who can’t communicate even the most basic problem to me and getting on the phone doesn’t make it any better. I had to teach a guy with a PhD how to write a help desk ticket to actually tell what the issue was because they could never articulate the problem. Even talking to them on the phone was pointless because they still couldn’t tell me what they were trying to do.
anonymousITCoward@reddit
Have them submit a ticket and you contact them when it's their turn....
SalsaSharpie@reddit
Ticket# 1377
Good morning,
I’m still having issues with my computer
lennert1984@reddit
Today was the return of:
GREAT!
SilentSamurai@reddit
Ya gotta love when people submit tickets on the behalf of others and nothing is correct.
jmjedi923@reddit
I had someone the other day say "This other person is having internet issues"
and I contacted the other person and they said "Oh, person who put in the ticket is actually having the issues"
and that person never responded to my emails until like a week later and everything was resolved.
BrainWaveCC@reddit
Spoken like someone who has clearly been victimized 100 times too many.
I'm sorry to report to you that your reply made me laugh as soon as I saw it, and all the way through my own reply... 🤣🤣🤣
Catfo0od@reddit
EMAILS
Ok-Welcome-3750@reddit
Better. Make meeting for that. Hate it.
myutnybrtve@reddit
If people could accurately describe what they needed instead of being prodded and cajoled into communicating clearly then I wouldn't have a job.
At least that's what I keep telling myself when I want to strangle someone.
(There are two sentences in the email I sent to my user and one of them is a question I need an answer to in order to help solve the issue. Why can't they just answer it? Arrrrggghhhhh!)
icebear785@reddit
The possibilities are endless.
etc.
similar procedure if someone writes an email to the personal mailbox.
titlrequired@reddit
Man I do not miss support one bit. You have my sympathy. Or empathy. Which is the one where I understand what you’re going through and feel sorry for you?
AngriestCrusader@reddit
What? No ... Never ever call me... Raise a ticket... Please...
TKInstinct@reddit
At times it's either hard for the end user to articulate their problem to you on the phone, probably related to their non technical abilities or could be condensed from a mutlti paragraph text to a 1 minute call at times. There are times when phone calls are superior to text based communications.
Tymanthius@reddit
What I hate is I'm at an MSP.
Client calls my direct number (that part is fine) and leaves a vmail but doesn't put in a ticket. I'm out of the office for 2 days plus the wkend, then they get mad no one addressed their issue.
Did you put in a ticket? b/c I don't work 24/7.
whatyoucallmetoday@reddit
I have not picked up my office phone in 4 years at least.
Ad-1316@reddit
Thicket says hi or hello - reply an and close.
Ticket says call me - give lowest priority, you get three calls when I'm convenient, no answer close.
No ticket - No problem.
CelticDubstep@reddit
If it is something that is unclear, complex, or the user isn't very techy, as soon as I get the teams message or e-mail, I'll just pick up my phone and call them and remote into their system to help them, just so much quicker and easier. 20+ years ago I used to work in call centers, so hopping on the phone doesn't bother me.
What does bother me is when someone tries to call me on teams, I don't always have a headset connected and they want to share their screen through teams which is laggy and a PITA whereas I'd rather just hop on a phone call and use ScreenConnect and be done with it. I mean, I get it, this one group at work all call each other on teams instead of the phone so they're used to it since that's how they communicate with their entire department.... but it bugs me. Thankfully doesn't happen very often.
Unable-Entrance3110@reddit
Yep, this is the way!
Man-e-questions@reddit
Or they call you on teams while you are driving somewhere, er I mean working from home.
CelticDubstep@reddit
I'm the sole IT person for 4 different companies, I've got calls/texts as early as 5:30 AM and as late as 11:45 PM, even on weekends. Either through teams, soft phone app, cell phone, e-mail, or text message. Thankfully I'm not overloaded on work, but the fact that anything can happen at anytime is what really keeps me from being able to actually rest.
fd6944x@reddit
hope youre being paid to essentially be on call 24/7. Im on call for two weeks at a time and I know what you mean. You kinda sleep with one eye open
Unable-Entrance3110@reddit
It's much more efficient to talk to someone as opposed to exchanging text communications.
I cannot tell you how many times I thought I had the gist of a problem based on a detailed e-mail with screenshots included, only to talk to the person and find out the *real* nature of the issue was something completely different than my conception.
clumsydragon@reddit
That’s why ya all going to stay as individual contributors. Anti social mofos
ceantuco@reddit
no email subject just 'pls call me' lol or voicemails with just 'pls call me' lol most of the issues I can fix without talking to anyone if I know what the issue is lol
Tymanthius@reddit
Right? I'm client facing, so I will call. But give me a decent synopsis so I know where to start asking questions.
lordrolee@reddit
I always say, that if someone cannot summarize the problem in 3 simple sentences, then that person does not understand the problem. As such I almost never go into any call. Provide zhe information in written form.
terrorSABBATH@reddit
We had a user who got a message in Outlook saying the server was offline.
She proceeded to plug the power out of a Host Server, taking the production line down.
Not sure why I'm telling you this, I just had to talk through it.
r33k3r@reddit
The best is when the person in question has a job that consists almost entirely of communicating in writing. Like, you spend all day crafting emails to customers but you don't have the written communication skills to describe the issue you're having?
narcissisadmin@reddit
Ooh never call me, especially out of the blue. I'll do scheduled meetings, but I just never seem to notice Teams calls (on purpose).
tehcheez@reddit
The best is when I get a voicemail or text that just says "Call me when you're free". If I get this message there's a 100% chance I'm not responding to you.
Had a client that went 3 days without Internet because they couldn't be bothered to put in a ticket or leave me a message with the actual problem, just "Please call me".
tenfourfiftyfive@reddit
https://www.thenationalliteracyinstitute.com/post/literacy-statistics-2024-2025-where-we-are-now#:\~:text=On%20average%2C%2079%25%20of%20U.S.,below%205th%2Dgrade%20level).
On average, 79% of U.S. adults nationwide are literate in 2024.
WaldoOU812@reddit
Please call OP, not me.
phaser125@reddit
Here’s my gripe… if you have something that needs to be a call, call me! Don’t text me “please call me”.
BrockN@reddit
I'm busy, get straight to the point.
No, I ain't gonna join your huddle
sgt_Berbatov@reddit
I've got this worse with a support guy who looks after something for us. He won't write it down in an email, he'll always call. And it drives me fucking nuts because he only ever does something for us, so I want what he's done on an email. I do not want to sit on the phone with him listening to him breathing through his mouth.
Alaskan_geek907@reddit
Man I've never related to a post here less than this one.
bb502@reddit
I haven't answered my work phone in years. Open a ticket or email me.
snarkofagen@reddit
My phone is only on when I'm on call every 5:th week.
That is plenty
d00ber@reddit
Honestly, people who say "just call me" I assume know that they cannot communicate an issue, problem or project and don't want it in writing cause they can blame anyone else when an issue isn't getting resolved or the project isn't going to plan. Anyone who says, "please just call me", I immediately know it's going to be a nightmare, especially at the project or management level.
youplaymenot@reddit
Im glad the top comment was never call me. I hate hate hate it, why would I want your call. Send me an email, text, teams message, hell even put it in a ticket. If I had a call for every email I would be stuck on the phone having to look something up at my computer anyways.
NEWREGARD@reddit
I've got a system for these types of people... 50% of the time someone send me a message on Teams (rather than submitting a ticket). I handle that one of two ways; depending on the severity/urgency of the issue.
1: (Low) Ignore the message completely, wait for a ticket to inevitably (or not) be submitted, reply to Teams message at that time.
2: (Medium) Respond to the message reminding the user that everyone's time is important, and to please submit a ticket for this request, so I may get to it when I am free.
3: (High) In the case that this is causing operational issues, I may just jump in to fix it right away and often don't even bother asking for that ticket. Thankfully I don't have real metrics that are tracked.
TLDR; most of the time i'm straight up ignoring your Teams message or e-mail asking me for help. I'll play dumb if you try to get me in trouble, "Oh you did? Let me do some searching through my e-mail, I must have missed it. The absolute best way to get in touch with me is a ticket, though!"
SkullRunner@reddit
Please write a ticket with the details needed, never call me which leave no trace of our interaction to blame me if what is done that you asked for on the phone is wrong at a later time.
Please fill out the ticket per the ticket guidelines.
If you do not meet the requirements for the ticket guidelines it will be rejected in the ticket system.
I also will be pulling stats for managers on who wastes the most time with half assed requests without the required information the most wasting everyone's time.
A few rough months later you're getting good tickets and you have a list of people to just mark low priority and their managers know why they are getting slow played.
ronin_cse@reddit
This is my biggest pet peeve. When I get tickets that say "call me" I usually respond that since we're so busy during the day this will just make things take longer whereas if you just describe the problem, we can start working on it while we have downtime waiting for other tasks and such. Then I usually just resolve the ticket a week later if there is no response to that.
Also if anyone cold calls me, other than my direct supervisor or the president of the company, it's just an automatic ignore. I usually follow up like an hour later on Teams.
Brett707@reddit
You can call me all you want my Desk phone has the ringer turned off and is in a drawer still hooked up. If you call me on my cell imma look at it and his screen call. Then wait for what you have to say to sent to me via text.
frogmicky@reddit
Some people can't articulate what they want verbally so getting them to write down what they want will be an uphill battle.
Effective-Evening651@reddit
The written word salad that you get in an email or a ticket update will seem incredibly insightful and well articulated after you experience phone calls with flustered, frustrated users that are expecting Immediate conversationally transmitted solutions to their problem. And they will unleash their frustration on YOU when you are incapable of immediate universal translation, and wizard level problem solving skills.
Millkstake@reddit
I need you to fix the thing that changes the other thing when you click on the button.
rowland007@reddit
Put your ticket in. I'll call you 😂
Fourply99@reddit
r/unpopularopinion
salt-punk@reddit
Absolutely NEVER call me, unless it's an emergency.
newdamage1@reddit
I usually see these as attempts to get your attention so you can fix an issue right then. I ignore these from just about everyone but VIPs.
obtenpander@reddit
I'm a sys admin and I struggle with articulating.
SilentSamurai@reddit
"Show me" is my first step anymore. Even the best tend to misidentify things.
TBTSyncro@reddit
no ticket update. no support. ticket status set to 'waiting for team member response'
Don_the_UnchainedX9@reddit
Yeah... No
frankiea1004@reddit
I just ignore or put it at the end of the list. This usually means that is a laundry list of requests.
BrainWaveCC@reddit
Nah, start with a useful ticket. This way, when you complain later about how I didn't do what it was you asked, we can all happily review exactly what it was you asked, rather than me having to prove that my recollection abilities are much better than yours.
RagnarStonefist@reddit
I have a status message that shows up when people open up my name on Teams.
It says 'to better serve you please file a ticket at this location or call this phone number'
instead, I get people who start unsolicited teams calls
and I cannot begin to state how much I don't want that to happen
billyjack669@reddit
End User email: My computer want open the home drive.
My response: Let the computer do what it wants.
End user now knows my confusion caused by my frustration with his illiteracy.
(won’t)
GhoastTypist@reddit
Time & place.
I agree, a lot of times when someone messages me asking me to call them, the conversation is a simple "can you do this" or "can you look into this, by this time, and let me know what you find out".
Instead they insist that I call, make it sound like its some complicated thing I wouldn't understand by a message. Yeah it never is, then when I call because I need to have a complex discussion with someone, they try to give me the "just message me, I don't have time".
So its pretty silly at times.
itishowitisanditbad@reddit
In exchange, I offer detailed written notes with screenshots.
I have a form of muteism. Please never call me.
doneski@reddit
Ack! I prefer a message or, better yet, a ticket. If the message is obscure, I'll clarify a response back to them asking for if I got the request right and then remote in to assist with them on the phone. I train them to be more accurate in their requests rather than "PRINTER NOT WORK NO WORK, HELP ASAP."