SDFCU redesign
Posted by Brenda-Starr@reddit | expats | View on Reddit | 11 comments
Hi folks --- I'm a longtime SDFCU customer. Is anyone else unhappy with the site redesign? They've hidden the bill payer function and eliminated the money management tool. After 40 years, I'm going to look for a different credit union. But am wondering how others are taking the site redesign.
wndrgrl555@reddit
Top menu, "Pay My Bills"?
It might be worth a phone call to see if they've just moved/hidden it, or broken the functions up into several menu items (which I know would be a pain in the butt).
I'm just glad they've implemented 2FA via an authenticator app rather than SMS.
fjortisar@reddit
They've supported the authenticator app for a long time. Funnily enough the site redesign broke mine and reverted to SMS
No-Pea-8967@reddit
Me too! And SMS doesn't work because they put my phone number in wrong. Ugh. I preferred the authenticator app.
wndrgrl555@reddit
I realized it did that to mine, too, after I just went in to enable it and I already had a 2FA entry in my authenticator app. At least my American phone number still works.
No-Pea-8967@reddit
I couldn't log on yesterday. Then sat on hold for an hour trying to get a 'code' and the customer service lady couldn't understand why I had an issue. Turns out they listed my mobile number with country code +1 instead of +44. Got that sorted. Then went to my app. Can't log on to the new app without another code from customer service. I can't be bothered calling again right now so will do it next week. 😠So all in all - not impressed at all but haven't looked at the functionality.
That being said, I haven't used the bill pay function at all. I just have the account so I have a real bank, if needed.
i-love-freesias@reddit
I closed my account with them because their customer service was terrible.
tjguitar1985@reddit
Did they finally add autopay for the credit card?
Brenda-Starr@reddit (OP)
Mine has CC autopay, but I set that up separately a long time ago.
tjguitar1985@reddit
They told me I had to fill out a paper form. There was no way to set it up in the old online banking
fjortisar@reddit
I don't mind it, the only thing that was annoying is that it deleted my soft token and started making me use SMS.
The money manager thing is still there, but in a different form. If you click "Connect" in the left hand menu, it's there and starts showing the accounts in your dashboard (configurable)
Brenda-Starr@reddit (OP)
Thanks, maybe I’m overreacting. I used to have a bill payer window on the main sddcu landing page that showed which bills were teed up to be paid. It was a great tool for making sure I had enough money in my accounts, etc. Now i have to go through 2 or 3 windows to get to that.