Is Currys a bad place to buy from?

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busbybob@reddit

My in laws recently bought an electric toy scooter from currys. It didn't work. When they tried to take it back they started giving it the " you'll have to contract the manufacturer". I'd prefer to give me.money to an outfit with descent service like john lewis and pay a bit more. Or a smaller player like richer sounds where the workers are enthusiasts and not just blaggers

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IndependentLoan1119@reddit

Personally, I can’t fault Curry’s But Richer Sounds will price match and give a 5 year guarantee…

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PhilosophyHefty2237@reddit

Bad after sales

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circle1987@reddit

If you know what you want, and have compare the market yourself and aren't a fucking flannel giving in to being sold stuff you don't want, it's absolutely fine. It's just another shop, along with hundreds of others you can chose from.

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colin_staples@reddit

This is true.

We recently bought a new washing machine. For the price range we had in mind, and the brand we wanted, Currys were the best option.

The price was competitive, and delivery of the new one / recycling of our old machine was painless and exactly on time. It could not have been better.

But I knew what I wanted and did it all online.

Going into a store not knowing what you want, and allowing them to tell you what to buy, that would be a very different experience.

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Maniadh@reddit

I used to argue with my manager because I didn't sell people things they didn't need but I had the best sales overall. Not the top add-on/priority sales, but some days I was 30-50% of the shops total sale revenue.

My argument was that if you try and upsell without a valid reason, you risk them buying nothing at all. Which is what happens.

If they want something we don't have, I trusted them to know want they wanted after I ask a few questions, and then you show them the similar options or try and order/make an educated guess on when it's available again. You don't just try and convince them their choice was pure shit and try to get them to go over their budget.

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Zanki@reddit

I used to annoy staff in Currys, Dixon's, PC world etc when I was a teen. I knew what I was talking about and what my mum needed. Quite a few times they tried to sell her inferior, more expensive products and I'd ask them how it was better and made them explain it. Usually they couldn't and I'd win. Some made up crap and I'd call them out on it. They'd always try and upsell stuff as well. No way am I putting Norton/McAfee on a computer when I think it was AMG or something was way better at the time. One time they were going on about gold HDMI cables. I laughed at them and bought a cable on Amazon. They really tried with that cable. My mum was buying a cheap 32" HDTV, even if it did improve picture quality, it wouldn't have done any good on that TV.

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CyberGTI@reddit

Trust mate when I worked at Three I was told to shift so much shit (crap phones rhay have the Samsung tag on it but spec wise is dog shit for modern day use), shift tablets and bubble them together. They were gas lighting pros. Scummy environment that was and that goes for sales. No wonder customers were skeptical when I said I was an honest salesman I only sell what they need and would often talk myself out of a sale but the advise would be strong and point them in the right direction.

Back when Huawei was on the brink of losing Google Android os we had a shit load of Huawei phones that were about to go the way of the dodo and were told to shift them on ASAP tieing people into long term contracts on a device that wouldn't have the OS you initially signed up for.

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Maniadh@reddit

Yeah, I wish we had been allowed to just go "yeah you're right don't worry" and I would have if my manager wasn't in eyesight/earshot. But they have a lot of bullshit metrics and that employee would have got penalised if they didn't try to go through the rigmarole with you. Best strategy customers could do was say "no I'm 100% set on this and I'll buy it now" or something to that effect. If they weren't giving up after you said that once or twice I couldn't blame you getting annoyed.

When I do get something from currys or deal with a similar business now I treat it like I've been charged with something and have the right to remain silent. Just saying what I would want, yes, no, not entertaining any conversations I'm not interested in.

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Zanki@reddit

I get it, but back then it was insane how much they tried to screw us over with things. One time my mum was sold a new PC, when I figured it all out I started finding business files on it. There was no way that pc was new when my mum got it and it was from Currys or PC World. Refurbished maybe (she got it when I was maybe 3/4 and it was running windows 3.1, it was the only computer I had until I was 16).

When I got older and understood what I needed/wanted it got frustrating. Especially when they would try and upsell an inferior product. I know it wasn't entirely their fault, but at least try and offer something better!

Recently it was all this extra bullcrap about insurance when I was applying for a mortgage. When I looked into it, I didn't need anything more than building insurance that comes with the maintenance fees I pay to the building owner (I'm trying to buy a flat). I had to sit in an hour's presentation and be pestered into taking life insurance etc when it wasn't necessary. I said no to it all. That was frustrating, especially since I struggle to focus for long periods and just wanted to deal with the stuff I needed to deal with (I'm unmedicated adhd, still waiting to be reassessed, childhood diagnosis don't count when you're an adult). Thankfully I got it all done but that was horrible. They made it sound like the bank wasn't going to offer me a mortgage unless I spent nearly £50 a month on insurance. Ridiculous.

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Maniadh@reddit

It is frustrating, I agree. I'm just saying be mad at the industry and the policy directors and not the floor staff (mostly, some are unironic believers)

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Steka68@reddit

Yep, no one likes to be held at gun point over a toaster.

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No_Technology3293@reddit

I wish more were like you.

Years ago I was buying a TV from my local Currys, it happened the exact TV I wanted was on some store specific special the weekend I was going, cue the attempts at over selling stuff, I was first asked 3 times if I was a business or eBay seller as they could put that down as a business sale. After refusing this it was on to the crappy over priced HDMIs, I politely declined, sales person left and came back with said over priced HDMIs I declined again, he scanned them anyway to prove how cheap they were(at this point they would've had to pay me to take them) I declined again so he had to go get the manager to remove them. Lastly it was some other cable I was barely listening at this point, I declined and he disappeared again, knowing his game I walked out.

Back in the car I confirmed that this was indeed to only Currys near me with this deal on, and being a tight Scot I went back in, to hear said sales person bad mouthing me, another person who I had dealt with asked what was going on, I said I'll happily buy the TV but not from original person(loudly and pointing at him so he knew), got another sales person who started the spiel about business sales. Told them one more word that's not selling me TV and only TV I'll walk out for good. 5mins later TV was in the car and the original sales person was hiding in the back of the store.

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cragglerock93@reddit

It's crazy though, because sometimes overall sales aren't the store's main metric. It's sometimes things like % of sales that include an aftercare product, or average number of items in a transaction. So while what you were doing is clearly the best for revenue and best for the customer, management might not see that.

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Maniadh@reddit

Yeah - I'd replied in another comment but my point with management was that while we sold the products at losses in such high stock, that was going to happen, customer conversation or no. Especially if the item fit the customer the best.

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bbuuttlleerr@reddit

Thank-you, you are the sales assistant almost all of us want.

To explain the manager's point of view: the basic/main item will typically have very little profit margin. Some may even be sold at a loss, so lots of sales might not actually be good. Those extras are where they make their real profits (unfortuantely).

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Maniadh@reddit

Oh yeah, a lot of computing and especially Apple products are losses to currys. Big white goods (ovens, dishwashers, fridge/freezers) are great sales which is why I hung around them. My manager obviously wasn't in a position to determine what currys sold, but my opinion was that they should stop stocking as many of the losses so that they stop selling - I wasn't specifically ever talking people into taking the items that were losses, those just sold, so at some point the exec deciding stock probably should have been better at taking that into consideration. But they don't think anyone on the shop floor actually knows what's going on, and tbf about 75% of us were part time students so they may be right on that part often.

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NoAdmittanceX@reddit

Same but with Carphone warehouse I'd suggest things based on what they might off said but wouldn't push at all non of that yesgasm bullshit just be a decent person, fairly regularly got the top bonus pot, and if possible I'd tack on bonus freebies I could get away with for them not like it was coming out of mine or the customers pocket

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CyberGTI@reddit

Its what I hated the most about working at Three. They preyed on the vulnerable (Immigrant/Finance Illiterate/Working Class/Ignorant). No word of a lie these 4 were identifiers that in the "unofficial" training (knowing your customer) you could exploit.

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Additional-Guitar923@reddit

Glad you had a good experience, but curry’s completely destroyed our kitchen installing a new washing machine. Took us three months to recoup the costs. Guy who came to remove it from curry’s said not to buy big appliances to curry’s if you want them installing as they’re very hit and miss. He recommended AO or John Lewis to us.

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Quality_Controller@reddit

Funnily enough, I had a similar experience but with John Lewis! They absolutely cocked up the drainage hose when installing the washing machine, so you can imagine how well that turned out. Their customer service was also appalling and took ages to get everything sorted. It put me off buying anything from John Lewis ever again.

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VeganRatboy@reddit

If anything goes wrong with your order then they will make you regret buying from them.

I bought an oven from them a few years ago, online. The website said it was in stock, it was not. What followed was me going back and forth with Curry's customer support for weeks. Several phone calls lasting over an hour, in which I was told things would happen which never did.

In the end I cancelled the order (which was also not easy), and bought an oven through AO.

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PineappleFrittering@reddit

I had a very similar experience! Their systems are not adequate to deal with problems at all. Wouldn't ever go near them again.

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Smiley_Dub@reddit

Going into a store not knowing what you want, and allowing them to tell you what to buy, that would be a very different experience.

This is the easiest way they make commissions/sales

Do your own research online beforehand

Take the "conversation" away from the sales people.

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Whisky-Toad@reddit

We bought a tumble dryer and I assume my wife done the same and thought the best deal was curries

When I broke down phoned the warranty phone number and just booked for an engineer to come fix it pretty simply as well, just make sure you have the receipt. Would buy from them again no problem if the price is right

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Mia18AJ@reddit

I had the exact same experience just this week. Found a washer/dryer on Saturday night online - exactly what we were after and at a good price. It was delivered Monday. The whole taking out old machine/installing new machine took 20 mins in total. Was super easy and delivery guys were great. I was actually super impressed

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Jackerzcx@reddit

The only issue I have with curries is getting to the till and being asked my name, email, home address, mother’s maiden name and national insurance number lmao. Any other shop you walk to the till and pay, but curries want my entire identity.

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circle1987@reddit

Yeah, I've learned to just smile and say "no thank you".

What, they going to refuse your payment and put the bloody thing back in the warehouse where they just spent the good part of 20 mins bringing it to the front of the store? 🤣

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circle1987@reddit

Yeah, I've learned to just smile and say "no thank you".

What, they going to refuse your payment and put the bloody thing back in the warehouse where they just spent the good part of 20 mins bringing it to the front of the store? 🤣

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cloud__19@reddit

Their service is shite though so if something goes wrong it's way more difficult to get it sorted which is worth bearing in mind if it's a reasonably big purchase.

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mark-smallboy@reddit

What are people basing this on? We use them at work periodically and returned things for a replacement no hassle

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ClimbNowAndAgain@reddit

I've had issues with products being faulty where they've basically told me that they've some buried T&Cs that mean ai have to take it up with the manufacturer, not them. Really aggressive about it on the phone too

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JavaRuby2000@reddit

If you use them at work is it not under a business plan? When I worked there they would bend over backwards for business customers. The business manager even used to take them out for lunch to keep them sweet and yes business returns were all no questions asked whilst private customers we were explicitly told to fob them off with "contact the manufacturer first" and dozens of other bullshit and some none legal answers when they questioned their consumer rights.

Also if it isn't for business you should look into it as some of their stuff is much cheaper on their business accounts.

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mark-smallboy@reddit

Nah we never bothered, was rare enough we used them and even rarer we spent more than £100 in a purchase. I've just found all these big companies the same to deal with generally.

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cloud__19@reddit

Personal experience. I'm glad it's gone well for you but when it doesn't it's horrendous.

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mark-smallboy@reddit

I'd always use a cc for a big purchase so have an extra fall back.

I've found all the big places the same though, they are usually very fair when it comes to things not working or refunds being due.

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cloud__19@reddit

I use cc for all my spending and did actually have to resort to a chargeback the last time I used Currys, at which point they miraculously managed to sort the issue that had been dragging on for over a month. I just wouldn't risk it again, there's plenty of other places to buy from.

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mark-smallboy@reddit

Yeah I get that, not really any reason to use them over AO or something. Only reason I would is if they were the quickest for something we'd really need.

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cloud__19@reddit

Ironically that was basically my issue last time, they could deliver fastest but it didn't get dispatched for nearly a week and then sat in the local delivery depot for about 3 weeks without a single delivery attempt!

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Complex-Problem-4852@reddit

Not at all. When customer service is deliberately bad, I took the washing machine back to the nearest store myself and refused to move from the till until it was sorted. Didn’t take long

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cloud__19@reddit

Washing machines are heavy and not everyone has the option to transport one. Rather easier to just buy from a retailer with a better reputation in my opinion. I've no idea why everyone is so adamant about this, I could understand if they were miles cheaper but they're not!

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Vehlin@reddit

Curry’s take Amex. Amex do not fuck about when you complain to them about things going wrong.

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cloud__19@reddit

I'm not getting an Amex just so that Currys can't fuck me around when I could just buy somewhere else lol. I've just had way too many issues with their piss poor service to bother risking it. I actually did issue a chargeback the last time and they miraculously managed to sort the issue after I'd done that!

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TheLonelyWolfkin@reddit

Qué

What?

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turkishhousefan@reddit

Yes.

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gravity_fed@reddit

Qué

Only if you're from Barcelona.

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Softbelly1970@reddit

Cue**

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itsathrowayway9764@reddit

I just want to add that if you can show them online or in store but there is a cheaper price for the same product at the same day. They will actually give you a discount code online to purchase it for the price it's sold elsewhere so that they will always be the cheapest. It's their price match promise. If you've already made the purchase and you find it cheaper within 7 days, you can also go back to the shop with evidence of this or email them and they will actually refund you the difference.

I tend to purchase electronics or anything like that from curries, but I will shop around everywhere else to find the cheapest one first and then get my discount code every time I make a purchase from them. They're less likely to upsell you then as well because you've already done your homework so they know it's not worth it.

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HankLard@reddit

Isn't it "cue the downvotes"?

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Afinkawan@reddit

It certainly should have been.

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Dodomando@reddit

Some times you just want to buy the thing without having to wait for it to be delivered and so you go to Curry's

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silentdragoon@reddit

Cue*

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-duffy@reddit

Kyóo*

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icastfist1@reddit

Bless you.

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circle1987@reddit

Spell check, r.i.p my English spelling

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invincible-zebra@reddit

Que?

I know nothing, I from Barcelona!

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chrislomax83@reddit

I actually don’t mind them even though they blatantly stole my Apple Watches I ordered.

We had them delivered to a store just out of town and when we went to collect them they claimed we’d already collected them.

We had to file a formal loss complaint with Curry’s and somehow prove we hadn’t collected them.

Took about 3 weeks of messing about but they suddenly “found” the watches.

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Maniadh@reddit

From working there, chances are someone just hit collected on the system by accident or in place of a similar order. If they'd been stolen you'd have been informed and they would have produced you replacements, not the second hand stolen ones.

Warehouse inventory check probably missed them (the warehouses are tips) and then they were found weeks later, or not found at all and they ordered you replacements.

Person you would have talked to to collect them was extremely unlikely to be the person who marked them collected, depending on the size of the branch - that person could have been off the day you came in.

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chrislomax83@reddit

It was Christmas time so it was a massive assumption on my part that some temp staff had made off with the watches.

Curry’s found out and decided to just replace the watches.

That was what I’d arrived at but messy warehouses makes sense also.

It was the indication from them that I’d already collected them that annoyed me and I had to prove I hadn’t collected them already. I can’t even remember how we did it in detail but it was a pain in the ass.

They said at the end that they were just going to replace them but then changed that to “they’d found them”.

God knows. It was a mess anyway.

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Maniadh@reddit

Yeah, just saying that they were saying you'd collected them because that's what the system said and they'd be in trouble if they immediately assumed their system was wrong (especially as temps) - it wasn't a personal thing.

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velos85@reddit

Exactly this. They try to upsell you all the time with little stupid things. If you know what you want and they are the cheapest, go fro it.

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DeifniteProfessional@reddit

With their price match guarantee, they usually are the cheapest. Plus delivery is quick, and if you want to collect, they have stores everywhere

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cjc1983@reddit

+1 for the use of the term Flannel

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FrankyFistalot@reddit

I love the way the sales people rugby tackle you as you enter the store and try to sell you the manager’s special (out of date tat).All the more reason to research everything online and then buy from Currys online.

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phildogtheman@reddit

Pro tip: go in and when then ask about add ons say ‘I will take all the attachments but I want the maximum discount’ and you will get it discounted all for the price of spending 5 minutes cancelling everything when you get home.

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zis_me@reddit

Didn't know until I bought something there a few weeks ago, Currys will match Amazon's price provided it's a product sold by Amazon and not a reseller

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Talking_Nowt@reddit

This is it. They have some really shitty practices and that can be enough of a reason to avoid them but equally they're selling stuff that is easily priced compared.

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toady89@reddit

I bought my last phone from Carphone warehouse but ordered online and it was delivered so no chance of upselling. The staff in the store were still two different companies in 2022 when I had issues with the phone, the Currys staff couldn’t talk about phones at all nor could they give my mine back after it returned from repair. Not really the end of the world. The phone staff tried to be helpful and sent my phone off for repair for what appeared to be a software issue (refusing to connect to a network), they wouldn’t touch it though because the back was smashed. It got lost in their internal post system and they had it for 2.5 weeks in total. During that time I’d found out the phone had been blacklisted, strange since I’d had it from new and hadn’t missed a payment. On the phone curry’s were helpful in letting me know only networks can blacklist phones.

I bought a fridge and washer from them a couple of years ago, paid £25 for the washer to be fitted and didn’t pay the £45 or whatever it was to have the fridge/freezer fitted (plugged in) and they still did both and took away all the packaging.

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Ceejayncl@reddit

It’s fine if you just brush aside everything they will sell to go with it. Honestly though, AO, Hughes, and Marks usually have the same stuff in. John Lewis do as well, and they will price match.

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Greatgrowler@reddit

John Lewis also include longer warranty as standard for most electricals.

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platebandit@reddit

John Lewis refused to fix my iPhone under their guarantee. iCloud wasn’t syncing and the software didn’t update so I returned it to John Lewis and they said they would fix it as it was under warranty. They then refused to repair it and offered to sell me a new one because the charging port was dirty. What the fuck the charging port has anything to do with OTA updates I don’t know but that meant they wouldn’t open it to look. When I asked if it was possible to sort under my statutory rights they only now contact me through some law firm.

I think John Lewis has seriously gone to shit because I don’t trust that guarantee as far as I can throw it. I only buy stuff from there because the warranty is meant to be amazing

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ThatHairyGingerGuy@reddit

John Lewis has gone downhill so much. Their cover used to be so good they gave me a completely free laptop.

I once took a laptop back for repair a year after the warranty expired. They agreed to repair it and gave me a courtesy laptop (much better than mine) as cover. Once the original repaired they gave it back and let me keep the courtesy one.

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TH1CCARUS@reddit

FWIW that isn’t John Lewis refusing the repair, it’ll be Apple saying it isn’t covered.

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shadowed_siren@reddit

AO have the most brilliant customer service. They’re my first choice for anything that I could probably get from Curry’s.

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skelly890@reddit

Brilliant? It wasn’t the first and only time I bought something off them. Or tried. Waited in all Sunday to have a new cooker fitted while they kept putting the time back, only to cancel at 17.30. Utter waste of an entire day.

Ended up buying a similar model from a small local shop, and got a huge discount because it had small scratches down the side, which I’ll never see. Fitting it myself took 10 minutes, though it did involve connecting the gas hose. While you don’t want to mess that up, it wasn’t rocket surgery.

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shadowed_siren@reddit

Sorry that was your experience. I’ve only ever had fantastic customer service from them.

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skelly890@reddit

The lorry broke down, which wasn’t their fault, but then they bullshitted me about driver’s hours regs, which was a mistake because I’m a lorry driver. If they’d cancelled when they knew it wasn’t feasible and offered me say, free delivery at my convenience I’d have stayed with them. But they didn’t.

Bad case of overpromising and under delivering.

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chabybaloo@reddit

It was awhile ago, but i couldn't even get through to them. They were happy to phone me and try and sell insurance though.

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TheSecretIsMarmite@reddit

Hughes are local to me and their customer service is very good. No quibbling about warranties - if it's within warranty and it's clearly a fault, they'll sort it. I've had a next day swap on a tumble dryer that when unpacked was damaged - even though I'd collected it they came out to swap it.

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greylord123@reddit

AO

The AO membership is actually pretty decent in certain situations.

I bought a full set of Gucci kitchen appliances. You can pay extra for them to unbox them, remove the packaging and remove and dispose of the old appliances etc. The membership also includes discounts on certain appliances.

I paid £40 for a yearly membership which straight away got me a £40 discount so it cost me nothing. I then got all the unboxing and removal of the old appliances etc included with the membership.

If you aren't dropping a few grand on all new appliances it's probably not worth it but if you are doing a full refit then it's definitely worth it. The driver will probably hate your guts though

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Dependent_Good_1676@reddit

You paid for them to unbox and get rid of the packaging for a kettle and toaster?

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kts637@reddit

You can get gucci kitchen appliances?

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mark-smallboy@reddit

If its any like others ive seen, it'll be by smeg, for example, and branded by gucci.

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Dependent_Good_1676@reddit

Costco too. You can normally get the model up for the same price

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inspectorgadget9999@reddit

For white goods, pretty much every retail outlet will get the manufacturer to deliver, so basically drop-shipping, particularly for medium and high priced items.

AO are pretty much the only retailer that delivers using their own vans, so you will get faster and more flexible delivery via AO.

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xDroneytea@reddit

Themselves as a store? Fine. Prices are somewhat competitive (always compare though) and I've never had any problems with the items before.

The negatives come from the fact that they're known for trying to coerce non-technical people into spending more for something they don't need or on overpriced insurance. Go in knowing this and you'll be ok.

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MiskonceptioN@reddit

Yup. Conned my 70 year old grandmother into buying a £80 HDMI cable about 10 years ago. Fuckers.

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shy_poptart@reddit

Forgot how insane those prices were (or still may be, haven't stepped foot in there for years).

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oktimeforplanz@reddit

half the problem is that it seems like the staff are non-technical themselves, so the staff have been conned into believing it as well. Go in there and ask someone a vaguely technical question and it's a coin flip whether the person you're asking will have the slightest idea what you just asked.

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Mikon_Youji@reddit

As long as you go in knowing that the sales assistants will try to sell you things you don't need and that you are capable of saying no, you will be absolutely fine.

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DistancePractical239@reddit

I been using currys for years. They price match as well if you didn't know (they do for me with business account).

All our white goods for all properties come from currys with their insurances on washing machines and fridges. No problems when claiming. Gas hobs, ovens, all from there.

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icesurfer10@reddit

Generally I've had negative experiences with faulty products and have had a very difficult time in getting a replacement etc.

Because of that I generally shop elsewhere. Honestly if I was buying tech and it cost £10 more in john lewis, id but from there instead.

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Anothercrazyoldwoman@reddit

I’ve bought lots of stuff at Curry’s. They often have good deals on.

The staff at my local branch know absolutely zero about any product in the store. No point asking them any question because they won’t know the answer. (They still won’t know it after they spent 10 minutes trying to Google it!)

I’m also surprised at people in this thread talking about constant upselling efforts. I’ve not experienced that. My local branch staff are supremely uninterested in selling you anything at all, never mind upselling. Go into the store ready and willing to buy one of the most expensive items on display and you’ll be lucky if they’ll give you their attention. They all look bored shitless and like they’re counting every minute to the end of their shift.

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Mammoth_Revolution48@reddit

I hate the place.

For the same price and better service, visit John Lewis.

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Antfrm03@reddit

I worked at Currys and left a few years ago.

It is true that you get very little training on the products you’re selling. Most of the training is the usual H&S in the workplace stuff plus IT systems etc.

Just as an FYI, the upselling of insurance was utterly brutal for staff to deal with. You know that this stuff is rarely needed but if you don’t sell it as well as the dozen other add-ons like broadband, phone contracts, gas and electric…they will start placing you on performance reports and putting you on the path of being forced out of the job. So you don’t have much choice!

Also the management are very dodgy in respect of skirting the rules about what’s included and what we can and can’t say to customers. And documents are often lost etc.

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dutch2012yeet@reddit

We just got all are new kitchen appliances from Currys.... best we could find.

Plus the odd money off voucher plus the wifes 10% nhs discount. We got a good deal. We spent about 3k in total.

And we could book delivery up to 5 weeks in advance.

Overall a good experience.

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Mane25@reddit

Could've sworn they'd gone out of business years ago.

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ZeNSnookerz@reddit

Depends what you want. If you’re after a new tv, coffee machine etc. Then yeah great store. If you want anything related to computers, hell no. They are extortionate with computing. £40 for 3m ethernet cable!! No thanks.

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SooperFunk@reddit

I've bought multiple high value items from them online and never had a problem. Good prices, fast delivery and follow up emails asking if everything is fine. No extended warranty requests after initial purchase. 👍

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keklol69@reddit

Literally everything I’ve ever bought from Curries has broken / been faulty & ended up being replaced under warranty or refunded and bought elsewhere. This is including fridges, dish washers, washing machines, 4 TV’s, and also a dehumidifier. I dunno it Curry’s buy the b-stock that didn’t quite pass initial QA or something but I seemed to constantly have faults and warranty issues until I stopped using them.

That said, I know people who have never had issues with things bought from them. I personally won’t buy anything from Curries any more after spending one too many afternoons dealing with their god awful “customer service” department in India who take 4 hours to answer the phone. Go in store because you can’t get through on the phone? No problem, the store will call the same number you’ve been trying for 3 hours.

(Rant over)

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pontymython@reddit

I mainly use them for USB cables.

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jimbocrimbo@reddit

Recently had multiple bad experiences with curry's. Ordered a fridge freezer, when it arrived, the delivery guys said they won't bring it up more than 3 steps. So they left it in my garage. Called customer service, who said its an extra service we need to pay for, though there was no mention of this online. So we agreed to pay for it. They scheduled for a team to come do it a week later, on the day no one showed up. We called customer service again and they said there's nothing they can do and the only available time to reschedule is 9 days later. 9 days later a team turns up and tells us they will not go up more than 3 steps. The said they are simply not insured to do it and that curry's customer service lied to us.

These contractors themselves said they would never order from curry's. And that if you do, always go to a store to order so that a manager can be made accountable. Otherwise you'll just speak to a different advisor on the phone every time and they'll tell you something different.

At the same time as all this, i ordered a dishwasher. it arrive with a huge dent in it. Returned for a replacement, which arrived with an even bigger dent in it.

I returned everything and ordered ff and dishwasher from ao. No problems

The worst part of all this(other than going a month without a freezer), is dealing with customer service on the phone. The way they treat you is the worst I've experienced from any company. They really couldn't care if your problem gets solved. And If you ask to speak to a manager on the phone, they will tell you that a manager can call you back in 3 days.

I'll never give curry's any of my money again

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anian_pt@reddit

Bought my current TV from them. Had a gift card to use, and the remainder was to be paid cash. Placed the order online wirh zero issues, TV was carefully delivered to my house the day after.

I had a very positive experience.

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yamdem@reddit

Brought a plasma tv from currys years ago. Got home to find that it wouldn't even turn on. Some sort of power issue. It was an absolute nightmare dealing with them. They kept insisting on sending it off for repair... a brand new tv, not even 24hrs old. After refusing to refund me they finally agreed to replace it, after about an hour of arguing. I got the replacement tv home and that had an issue aswell. Screen was all pixilated. Went back the next day and had another hour long argument only for them to send it off for repair. They had the tv for 2 weeks and then said it couldn't be repaired so they finally agreed to replace the tv again. To be fair, this 3rd replacement tv is still going strong today. 14+ years on. Pretty impressive really. However I've vowed never to buy anything from currys ever again. They lost thousands of pounds worth of custom from me due to their shite customer service. Not that they care

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tmstms@reddit

It's absolutely fine IF you know what you want.

So, that means:

1) resisting over-selling/ upselling

2) assessing carefully what level of after-sales service you are likely to need.

One way to do it (and still buy from them) is to go in and be advised by them, NOT buy, and then click and collect, so you don't have interaction with an upseller at that point.

Might be harder if it is a contract, I know.

People who are against them probably do not like being browbeaten by people who they feel actually know less about the products than they do themselves.

We have had good interactions with reps from tech companies e.g. Samsung who are on the shopfloor to explain and yes, to sell, but who are more clued-up than a random employee.

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TH1CCARUS@reddit

Those same reps are on commission. In many retailers they care more to sell their own brand for that reason.

Reps CAN be great. Best experiences I’ve had is when reps are happy to lend a hand/advise on a brand that isn’t theirs.

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FulaniLovinCriminal@reddit

by people who they feel actually know less about the products than they do themselves.

As someone who's worked in IT for over 20 years, I must admit to feeling a few Ron Swanson-esque moments whenever I go to a place like this. "Leave me alone. I know more than you."

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Captaincadet@reddit

In my last job, we were a iOS app house and we had to buy a brand-new MacBook Pro there and then for the boss to go abroad (coffee got spilt on the laptop). For iOS development you need a Mac. Me and my line manager go down to our local curry’s to get a laptop. 20 minutes of “no sir you want this dell”

Wouldn’t check Apple stock for us until we heard their sales pitch or whatever.

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AgileSloth9@reddit

Surely you could just setup an iOS VM on any regular laptop and use that for dev work if you didn't have the macbook to hand?

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Captaincadet@reddit

Yes and no.

You could’ve done this pretty well before the days of apple Silicon but the performance is abysmal, especially if you’re doing any sort of dev work which may have been required. It’s also a total faff and with only a few hours before the flight we needed something working definitely- if it doesn’t work, he would have to buy another or it could cost us a few million in contracts and jobs. Not kidding

It also doesn’t look to professional using hacintoshes when your trying to show your a competent company and can be trusted with contracts, when the laptop says otherwise.

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Maniadh@reddit

If you're curious about the training side of things, at least in recent years, what they do is they have a LINKs style site with about 200 slideshow training programs about everything they sell, from basic to moderate tier information.

Some of it is actually alright and I learned a few things doing them. The reason the staff don't reflect them is because there's no designated time to access them and you can't access them outside of work (and wouldn't be paid to if you could). So nobody looks at them because they don't have time, and in my experience if the floor was very quiet and you were doing a lot, you eventually got assigned something pedantic like dusting instead.

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Possiblyreef@reddit

The time I was away with work and needed some specialist comms connectors for old serial kit.

Walking in to maplin and asking for a 9-way RS232 gender bender. Girl behind the counter was nearly writing on tumblr before her manager stepped in

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FulaniLovinCriminal@reddit

Walking in to maplin

I used to work IT for a big tea company, and supported our shop in The Strand after a refit. The shop fitters had basically completely ignored any network gear, cut cables all over, painted over trunking and removed power and data ports without replacing them.

I was up and down to London for nearly six months ironing out all the issues, after an initial week getting them up and running. That branch of Maplins on the corner of Lancaster Place (Waterloo Bridge) was an absolute lifeline. I only wish they had a loyalty card.

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Timely_Egg_6827@reddit

They do have a huge range to be competent about - fridge to coffee machine to high end laptop. Used to be better in days PC World seperate and each section had its own staff.

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tmstms@reddit

I mean yeah, I've used them a lot over the decades.

Now they have no real competition I love just being able to go in and have a look at stuff physically.

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Witty-Bus07@reddit

No competition? They do have some online competitors and I tend to find prices online better than Curry’s.

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arbemo1958@reddit

AO.Com are very good

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tmstms@reddit

They have LOADS of online competition. I just mean bricks and mortar.

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Timely_Egg_6827@reddit

Agree though last time I needed a laptop in a hurry, I had to go to 3 stores to actually find it in stock - couldn't sell the display version. If I can't buy on the day, might as well go elsewhere.

And last laptop we bought, they made it so hard to buy we ended up going to Argos for same thing cheaper. We did get warranty and Argos'is much better because my partner is hard on laptops.

And to be fair to Currys, day warranty ran out,my laptop got an issue so I phoned and even though warranty past as contacted on final day, they arranged a pick-up during covid and repaired it, upgraded all the drivers, gave it an overhaul. So not unhappy with their after-sale service.

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CassetteLine@reddit

The staff are typically undertrained and have next to zero knowledge about the products.

If you’re going there looking to be guided or educated about the purchase then it’s probably not a good place to buy from.

If you know what you want, and they have it at a fair price, then yeah it’s fine. Although I very rarely find them competitive on price.

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dodgythreesome@reddit

If you’re going to need any help the instore stuff are comically bad. I tried to return a unopened ps5 game a couple of weeks ago and a lad working there told me to not believe their own website. Took me a good hour to convince their store manager that they HAVE to accept my return lmao

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frowawayakounts@reddit

I don’t get the hate for their care and repair product, I’ve used it to get a new washing machine, a new vacuum cleaner 3 years after buying it. I’ve had my oven repaired twice now for nothing and they even came and cleaned it for nothing just before Christmas when I needed it. Next time the oven goes wrong I’ll get a brand new one.

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powpow198@reddit

"what's a portable monitor?"

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blueskyjamie@reddit

A few years ago I went to curry’s to buy a cooker and a washing machine, wanted them now as had a nightmare at home (flooding) didn’t have anything in the shop, so they had to deliver, the time was longer than AO or anyone else, so kind of pointless having a big shop really.

The final kicker was that if I just wanted one thing delivered it was free, but had to pay £50 for the second item!! Gave up and order from AO never been back since

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HeriotAbernethy@reddit

A few years back I bought a tablet from them. They offered me cloud storage, I think it was, we’re probably talking 15 years ago, and said it cost £70 (say). I had a look and it seemed okay so I bought it. When I got home and read the T&Cs I discovered it was a yearly subscription. They refunded me with so little fuss I assumed they had pulled this stunt before and been called out on it. Then there was the oven I bought and paid them to install and they refused. The faulty DAB radio I had a nightmare getting a refund for. The order they refused to cancel when I tried hours after I placed it (family emergency, wouldn’t be in to receive it).

I buy the odd flash drive from them now but that’s it.

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Dirty2013@reddit

The goods are the same as you would get from anywhere else

But I would think there are far better places to buy a phone from

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SwingyWingyShoes@reddit

Honestly depends. I got a cpu there for a very good price, so I like some of their deals for individual parts. I wouldn't buy laptops or desktops from there. I find a lot are way overpriced for what they are worth and honestly it's easier to look online for cheaper options.

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skelly890@reddit

Do they still sell components? I remember buying from them as an utter last resort when I needed to replace something and couldn’t wait.

They always had stuff that came bottom of reviews, but at top tier prices.

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creedz286@reddit

They do but things like CPUs and GPUs are way too overpriced.

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TheSockMonster@reddit

They borged Carphone Warehouse a few years ago. Until recently, there was a branded CPW section in my local Curry's store, but the branding has gone now.

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quoole@reddit

Some Curry's sell individual parts? Never seen that at ours!

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arbemo1958@reddit

Pc world graded stores do

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Intelligent-Day-6976@reddit

I always buy there great company just do some homework before purchasing anything because like everywhere they also sell budget goods

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DonCorleonil@reddit

I went in my local Currys to buy a monitor. Firstly, they didn’t have any monitors on display there that day. Ok fine, but when asking for advice, this fella just got his tablet out, went onto the Currys website and filtered the search based on what I was looking for and just read it to me. Finally I pick 2 that I like… both out of stock… 😐

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Tom01111@reddit

Never had an issue with them. You can probably get cheaper online but they had greater overheads

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IscaPlay@reddit

Curry’s are awful if you want advice and recommendations. I went looking for a TV and had to leave half way through a conversation because the staff member didn’t have a clue what he was talking about, kept confusing Dolby Vision with Amos which meant he kept trying to recommend a particular Samsung TV that was on promotion as it definitely has Dolby Vision (a non negotiable requirement for me). I tried telling him that no Samsung has Dolby Vision but he wasn’t having it so I left and went to Richer Sounds.

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MeetingGunner7330@reddit

Try to do as much research at home, and go into store just to get the final few details is my advice as someone who used to work for them.

Something to also take into account is they will try to sell you whatever they feel they have the best chance of convincing you to get the insurance on. It’s also an opinion, and not strictly fact. They will tell you that X TV is the best for you, when in actual fact, there’s a much cheaper TV that does all the things you want, but they just don’t like it or don’t have the best luck convincing people to take the insurance on that product.

Tbh if you need advice on an item, just google it or watch a review on YouTube. It will be ten times more informative

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howunoriginal2019@reddit

I’ve just never managed to walk out of one of their physical shops with anything. They never have had anything in stock that I’ve wanted. I assume their online shop keeps them going.

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ishamm@reddit

Walk in walk out warranty replacement in my experience, if things go wrong.

I like Currys.

Rarely the best deal, however.

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Windbreaker83@reddit

No it's often overblown, most people's in store are good eggs.

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cragglerock93@reddit

They're fine. They have a decent choice, the prices are generally fairly competitive, and they're not going to scam you. As others have said, the biggest risk of buying from there is being sold an overpriced (but legitimate) insurance product.

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Kaizer0711@reddit

I go in there to hold and look at the things I want online.

I was in the other day in Leeds Birstall branch and they had a Blueray player up for £319...

BLUERAY!!

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TheRealCpnObvious@reddit

In my experience, they're good for appliances, e.g. fridges, dishwashers, dryers, but far too overpriced for tech accessories. They price match as well, so you're getting your goods decently priced in most cases.

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KublaiWay@reddit

It's been a while, but as someone that knew quite a bit about what I was buying, and just needed it within the hour, they sure did talk a lot of bullshit when trying to 'sell' it to me.

They also tried to ferry me off to pay over the odds for insurance or some sort of crap, which I had to shut down immediately.

Other than that it was fine.

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SmartPriceCola@reddit

I had this experience and resisted all of it.

I’m worried though, do they get punished if they don’t upsell enough? Like I hate to think I stick to my guns and the staff member later gets paid less coz of it.

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KublaiWay@reddit

I don’t care tbh. If they do that’s unfortunate, but I’m not playing games.

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mark-smallboy@reddit

People talk about it like it requires you to do more than say "I'm alright thanks"

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MiskonceptioN@reddit

Like I hate to think I stick to my guns and the staff member later gets paid less coz of it.

Respectfully, that shouldn't be the customer's concern. You should be able to go into a shop and buy the product/service that suits you and your needs, not the needs of the business.

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Alt4Norm@reddit

You ought to have a basic grasp of Latin if you’re working in Curry’s.

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CaptH3inzB3anz@reddit

Just do your research before you buy, the sales people are trying to get you to buy insurance in case your item breaks down and will push you to take it. I bought a chest freezer from them 10 years ago and the sales persons really pushed for me to take the insurance for 3 years, I refused point blank and he stormed in a fit. Freezer still working to this day. Ignore their sales pitch

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SwooshSwooshJedi@reddit

I've always had brilliant customer care from them. When Sony developed a very dodgy but very expensive TV (had replacements that kept breaking) they promised a newer model and compensation - and we never heard from them again. Curry's sorted it for us and made everything as easy as possible. Never had a bad experience with their customer care.

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Theodin_King@reddit

Yes.. I've never had anything but problems from them including having to complain to them. Awful place

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illarionds@reddit

The entire group kind of exists to take advantage of clueless consumers who don't know what they need. I don't love them, in an ethical sense.

But if you know what you want (i.e. a specific model of phone), there's no particular reason to avoid them. You'll get the same level of customer service, warranty, consumer protection etc you would get from any big chain type place.

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IansGotNothingLeft@reddit

I've only ever bought online from Currys (They accept PayPal, so can do Pay In 3). Got new printer, new laptop, new hoover. All turned up on time, in tact and never had an issue with the products.

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Kaioxygen@reddit

The missus and I went into our local Currys with the sole intention of buying a microwave. Drive straight there, money in pocket no mesding around

The service was so appalling we actually exited the shop with nothing in hand and vowed never to return.

Ordered one of the internet, which arrived the next day.

Lesson learned.

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hamdafarages@reddit

I refused the antivirus software hard sell on a laptop. The manager took over, pushed more and more, speaking to me as if I’ve never used a computer before. After making the purchase, he said “enjoy your viruses, I’ll see you soon when you need it fixed”. A sudden feeling of fuck this guy, I Immediately told him I’d like to return it, felt absolutely great doing so. Never been back in 10 years and never will.

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fairkatrina@reddit

lol this was the post directly under yours in my feed https://www.reddit.com/r/bestoflegaladvice/s/Cfj43rhe1X

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WerewolfNo890@reddit

If you know what you are doing then with places like this you just don't listen to the staff and it is usually fine.

I was in CEX the other day and another customer tried telling me how I wouldn't want that laptop because it can't run Win11 - I am just going to run LAMP and DNS servers on it - Doesn't matter, if you buy this laptop Win10 is going to be out of date soon and you won't be able to upgrade, that one next to it (£100s more) will be fast enough to run Win11.

At this point I pretend to agree and note down the laptop I actually wanted then wander around the aisles looking at what other hardware they happen to have in stock before the guy leaves and I go to the counter to buy the one I wanted.

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Afinkawan@reddit

They're fine if you know what you want and the thing works. Decent selection of stuff and OK prices.

Not so good if you don't know what you want or have a problem.

I've bought off them plenty of times if they're cheaper Argos on that day.

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InJaaaammmmm@reddit

I went to Currys recently on a dead day. They had maybe a dozen staff stood around talking to each other. None approached any customers to see if they needed a hand.

Sign of a terrible business.

If they have any sense, they'll move to online only.

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Mistehsteeve@reddit

Practically every electrical item in our kitchen is from Currys. Absolutely no issues at any point in the last few years since we started buying from there.

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Fluffy_Space_Bunny@reddit

The staff are almost as thick as McDonald’s workers, but not quite as bad.

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SlightChallenge0@reddit

Currys is a great place to buy from once you have done your research.

I used to buy a lot of stuff from them as I was the "family buyer" for a few elderly relatives as well as my own stuff.

First I would go online and look at a likely thing and then compare prices across a few other websites. Currys was usually cheaper or the same price.

I have a couple of large stores near me so would go and check out the actual models on my shortlist in real life.

I would then order online either for delivery if it was a large item or click and collect for smaller stuff.

That way the staff won't try to add on extras, which I am sure they hate doing more than we do!

Their delivery options are great and they will take away your old appliance for a reasonable fixed fee. They deliver to the room and have delivered white goods to me when I lived on the second floor. They will unwrap and take away any packaging.

They once helped me wire up a new cooker to a power source that was incorrectly fitted, not dangerous, but because of this they were not allowed to fit it. It was 2 days before Christmas at my mum in law's house and she had terminal cancer. They literally handed me their tools and talked me through all the steps until it was done. Told me exactly what the electrical "fault" was and how an electrician should fix it.

For phones my go to is giffgaff. I use iPhones and usually get a refurbished one that is one model, sometimes two before the latest one. You can either pay upfront or monthly interest free and you get a warranty of between 12 and 24 months depending on its condition when you bought it. Apple only offer up to 12 months. Other refurbed phones are available.

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lotus49@reddit

I have bought several appliance from Curry's over the last couple of years (a fridge, a freezer and a dishwasher).

The price was very good and the delivery service much better than John Lewis, who were absolutely useless (wouldn't go up 8 steps that I'd warned them about three times before placing the order.

Installation was a bit of a palaver. The first bloke was an idiot. Fortunately, the next time they sent someone who was brilliant and it was all sorted.

I'd say customer service, delivery and price were good and I wouldn't hesitate to use them again.

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InviteAromatic6124@reddit

I'll say this as a former sales employee at Currys.

If you want to physically see a product and ask for advice before buying, then it's better than somewhere like Argos where you can't see the product or ask questions before buying. They will price match any high street shop and online retailers like Very and Amazon anyway.

Anything over £20 and less than £100 will be eligible for an "instant replacement" agreement which is entirely optional and you won't generally get pressured into buying those.

However, if it's more than £100 you will be told about the "Care and Repair" service which is in essence an extended warranty that covers all parts, labour and callout fees and no excess. There will be more pressure on you to purchase this as stores have a set target for the number of these they sell, especially with the higher-priced products like TVs and Apple products. There is also additional pressure for installation and recycling upsetting on white goods.

As far as I'm aware, they only offer insurance on mobile phones and handheld devices as these are the most likely to be damaged accidentally. This is a different system that was formerly operated under Carphone Warehouse.

I don't find them any worse than John Lewis or Euronics personally and even since I stopped working for them, I still prefer them over the other stores.

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skelly890@reddit

Ah, yes, the “instant replacement” thing. I did ask. “So I have to pay extra for you to replace it if it doesn’t work?” Reply was something along the lines of me arranging couriers and dealing with manufacturers. Well fuck that. Entire point of buying from a shop is having somewhere to take it if it doesn’t work. So I walked.

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Catnapwat@reddit

UK law states that the warranty lies with the retailer so that's not a particularly truthful reply from them.

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InviteAromatic6124@reddit

In all honesty, most things that are eligible for Instant Replacement aren't worth paying the extra for it, especially since accidental damage got removed in 2020, as most things that will break within the first year aren't built to last long anyway.

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PlacidBlocks@reddit

Don't forget the Attach and sold withs on laptops 🫠

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InviteAromatic6124@reddit

Yeah, they'll try and sell things like Antivirus, Office, Cloud and set-ups with computers. In fairness, the Cloud is really useful and I prefer theirs over OneDrive, Dropbox and Google Drive.

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wolftick@reddit

As I recall, from a returns pov you're in a stronger position if you by the same thing from Currys online as opposed to in-store.

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Game@reddit

It's not a "bad" place as such, but you'll most likely find most products for cheaper elsewhere, but they then have some absolutely bargains. They don't really make the product (i think they sub out a few things like cables and lower spec memory cards etc) so as long as the product is the one you want and at best price it is fine.

Don't ask them for PC help though, they are generally pretty shit.

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MissKLO@reddit

Never had a problem, got a fridge freezer and a tv there last year.

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RummazKnowsBest@reddit

I’ve not had too many problems, and I get cashback through a work scheme.

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A1700AW@reddit

If you want to buy an Apple product, there is no reason to buy it from Curry's, otherwise, go for it, if the price is competitive.

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deathtoallbutbed@reddit

There’s worse out there than Curry’s. Looking at you, Appliances Direct. Never, ever again

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Supergoose5000@reddit

If it’s a TV, just go to richer or John Lewis. If it’s a fridge. Your fucked. Just buy it from them and pray nothing goes wrong

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ubiquitous_uk@reddit

No they are not that bad, the issue is that their in-store staff are graded performance wise on how much they can upsell.

But if you only get what you want, or order online, then they are not too bad.

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Embarrassed-Ideal-18@reddit

I went in to get a tv, knew what I wanted and how much it cost. Named the model to the first sales person to accost me before I’d even reached the tv section…

“That’s an alright tv… but what you REALLY want is…”

I went to the bank and got hundreds out in tens, found that guy and paid cash for the tv I originally asked for. When he counted it the cash came up ten quid short but I was sure it wasn’t short when I handed it over, so obviously I asked if he could count it again… would you believe it, had the final tenner in my pocket the whole time after all.

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BellamyRFC54@reddit

Imo not at all

I’ve bought a few apple items from curry’s and I’ve been pleased with the whole experience

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Familiar_Remote_9127@reddit

Used to be great, not so great any more. Customer service standards have gone completely down the toilet and for a lot of products they just aren't competitive on price.

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Stuspawton@reddit

Yes and no. It depends what you’re buying, I bought a TV from curry’s that lasted 10 years and it was great, however my parents TV lasted a year before breaking. I used to buy laptops from curry’s that wouldn’t last a year yet my vacuum cleaner and air fryer have been in constant use for almost 3 years with zero issues.

They’re as good as any other company that sells things

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Boul_D_Rer@reddit

I find their buy now pay later to be the most convenient means of payment. So if I’m doing a big shop I’ll go to curry’s. Then spread the cost out evenly and pay the entirety a month before due. On the contrary, never buy their extra support plan Tech Guys, KnowHow, whatever it’s called these days. They change the name because is absolute dog, that’s probably where the negative reviews come from. I bought an iPad and they added a case at (discounted cost) which was pretty shoddy quality. I went back and got a refund. Avoid the add ons they try to flog on you and you’ll fine.

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Fine-Koala389@reddit

Agree with the research and buy online comments. Always had a very positive experience with the people who install, take the old away for recycling or just deliver. Don't get me started on some other companies but Curry's, never an issue, so my first choice if options with others are similar.

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gazzano9@reddit

There is no experts anymore. Young kids who only know plug and play.

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T_raltixx@reddit

They've been great for me as far as Switch games are concerned. They often have 25% off when you pre-order.

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Secret_Judgment2478@reddit

If you need something specific and they happen to sell it at a decent price where you expect that to be the end of the interaction, fine. If you need advice, more support etc, they are crap.

I've had issues where they sold a friend a laptop which, brand new, couldn't handle loading a browser because they'd loaded it with so much bloatware they essentially bricked it and then wanted them to pay fees for tech support to unbrick the brand new laptop. I had to fix it myself for them. The laptop was already overpriced for the hardware but they really tried shafting them on the software front too.

My interactions with the staff have been that they are generally completely clueless and could be swapped out for any other retail worker from an unrelated company and you'd get the same level of service. The one time I did get someone reasonably informed on tech their first suggestion was to buy it online elsewhere for less that half the cost. (I happened to need the cable immediately)

It's the same with all the big chains these days e.g. Halfords. It's only viable if you take a blinkers on approach of "I need this and nothing more. If it breaks I know i'll have to resolve it myself"

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life_aint_easy_bitch@reddit

I would recommend their installation service, but other than that all fine

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JacobSax88@reddit

Curry’s are ok but I’d always choose Argos over them as their returns policy and customer service is usually a lot better in my experience.

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RoastPotatoed@reddit

They do a great Korma

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Tiredchimp2002@reddit

Always had a good experience. If you research and find a cheaper price for anything, you can go on chat with them usually via a pc or safari on your phone, for some reason it doesn’t come up on the google app.

They will price match if it’s a uk store and give you a discount code to use.

Never had an issue.

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KingDaveRa@reddit

Use them all the time because we get discount on Currys through work. Often order online and have it delivered anyway. Also get discount on Argos so get a few bits and bobs there too.

I've looked at AO for comparison, but Currys and Argos work out cheaper.

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Zealousideal-Wash904@reddit

In my experience they are terrible. I bought several appliances from them before I learned how bad they are. I also used to have to order appliances for my job and they were always the last resort as delivery and any faults were a nightmare to deal with.

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Embarrassed_File_795@reddit

I don't think it's a terrible place, but make sure to stand your ground. I went in browsing some TVs and I said my budget is £800 and this mf started showing my TVs for £1.6k, I'm like, you deaf or stupid?

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allthingskerri@reddit

I don't mind them I get vouchers through my work so can pay off big purchases through my wages. I will say they didn't box my shark flex style when I got it delivered - it came in the regular packaging and so everyone knew what I had ordered - and potentially that could have been stolen if left on my doorstep for example. It's a £250 item and I was quite surprised to find that there wasn't any blank outer packaging to disguise. But I've had TVs from them with no issues which I've picked up in store.

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Trentdison@reddit

My last experience was, in looking for a dirt cheap laptop, was first of all oh no these won't be suitable for your needs, try these more expensive ones, oh but these aren't stock so try these even more expensive ones, and then oh I can't figure out why it won't order so try at home. Wasn't working because those weren't in stock either.

Ended up buying from amazon instead.

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bonkerz1888@reddit

Just bought and collected a PS5 from them last week, completely hassle free.

Paying it off interest free at just over £20 each month.. can't fault that level of service tbh

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B-O-double-S@reddit

Last time I used curry's i bought a PS4 pro, they tried to sell me a HDMI cable for £40 which I obviously rejected. When I got home the PS4 pro didn't work, I took it back to the store and they replaced it with no hassle. I'd say they're alright just don't buy any of the extras they try and sell.

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chippychips4t@reddit

Last time I went to Curry's it was to help a friend buy a tv. So one of the things I wanted to know was about the App store used on the device as I know that some TVs can't get certain Apps because of the way different TV manufacturers set up their TVs to get them. Couldn't tell me. Also most of the ones in the store were not in stock. So two of the major things you go to a shop for (tailored info about a product and being able to purchase and take home immediately) we're gone. Why wouldn't you go online where you pay less and don't get hassled by sales pitches and info useless insurance/guarantees on the product?

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ExcitingBox5throw@reddit

If the price is cheaper, i dont see why not. Also, some companies will give currys discount a part from the benefits so thats usually quite good

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Miserable-Ad7835@reddit

Online, they are okay...

In store is a different matter, most times I've been in to buy something that I need there and then, they won't have it in stock but will kindly offer to order it for me, I could do that myself from the comfort of my living room, I'm in a physical shop because I want the item now!

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Tiggy_67@reddit

No, just not the best.

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PKblaze@reddit

Can't say I've ever had an issue, though you may find cheaper elsewhere.

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Extra-Fig-7425@reddit

My favourite place to buy tech is Argos. Tho is more smaller size stuff like drones, vr headset, headphone etc, I have not tried white goods tho

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Green-6588_fem@reddit

I have bought loads of things from Currys over the years. I have always been very lucky with their products and their services.

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JavaRuby2000@reddit

Ex PC World so part of Curry's. The thing that pisses people off is the pushy sales tactics, blatant bullshit and lack of product knowledge. If you know exactly what you want and it seems cheaper than anywhere else or you can't wait for it to be delivered then sure just go in buy it and give them a firm "No Thanks" if they try to sell you extended warrantees or tell you that you need to buy a copy of Norton Antivirus to go with your Air Fryer.

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yubnubster@reddit

Can’t say I’ve ever had any issues tbh.

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SpamJavelin00@reddit

Yes, very very bad indeed. On the rare occasions I bought from there years ago. It was always an obsolete model not compatible with a U.K. TV, missing something , always some sort of con/ nasty surprise . And they don’t honour guarantees . Many others said the same also. I have also seen in many clients accounts , mysterious monthly DDs for sone sort of ‘insurance’ type con. £22/month to ‘insure’ a cheap printer or toaster ? It’s hidden in T&Cs

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Zanki@reddit

No, as long as you price check. I got my iPad from there because at the time it was cheap, got the pencil from Argos. My boyfriend got his TV from there because it was the cheapest option and it was exactly what he wanted. I bought a mouse from there last year, then grabbed the matching keyboard from Argos because it was cheaper. I got to try out the different mice and find one that would fit my tiny ass hands. I can't use two of the buttons because my thumb doesn't reach them still, but that's ok. I don't need them. I have a bunch of others I programmed! They're just simple Steelseries, nothing fancy, but they work for me!

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LordLyrad@reddit

I’ve never bought anything from there but my parents have on a number of occasions.

The staff will constantly try to sell you add-ons you don’t need. They convinced my parents they needed to buy a £30 gold plated HDMI cable as a normal one won’t work which was total bs. They took the cable back a few days later and demanded a refund.

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JBEqualizer@reddit

I've never had a single problem buying anything from Curries. I've ordered from them online, and because I'm not scared to go outside, I've ordered online for collection, and I've walked into the shop and bought stuff off the shelf.

I've not once needed to return anything in all the years I've been buying from them either, so I don't quite understand how people have so many issues with returns.

The last item I bought from Curry's was a built in oven because the one we had broke and the choice I had was to order one and wait nearly a week for delivery, or go and pick one up from Curry's.

It was fitted and had been used several times, in the time we'd have had to wait for one to be delivered.

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IndividualSize9561@reddit

My main niggle with Curry’s is that the staff aren’t knowledgeable about the products and you have to know what you want to buy before you get there.

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SwordTaster@reddit

Depends what you're buying. They often have pretty awesome deals for videogames. My best mate got Elden ring for PS4, brand new at release, for £40 instead of £50

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Reesno33@reddit

Last time I went into Curry's was because I wanted to buy a TV on that day. The service was terrible had to wait ages to talk to a member of staff who was really impolite then asked about the TV I wanted, he tapped his tablet out of stock. OK what about that other one? Tap tap out of stock too you should get it online instead. Maybe don't advertise stock you don't actually have in store or at least put a sign on it saying not in stock!? I brought online from AO in the end and got a better TV for cheaper honestly never going to curry's again complete waste of time.

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MinecraftCrisis@reddit

Just don’t buy a pc there

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InterestingPie1592@reddit

Bought a TV from Currys. Within a year it went blue (known fault) kept bouncing back between Currys and the manufacturer. Had to ask for advice from citizens advice and they told us what we had to quote word for word to get Currys to fix it. They did reluctantly. Broke again with the same problem 4 months later. Had to make them fix it again. They fought tooth and nail again and I had to quote an exact phrase for them to actually do something about it. Went blue again and we wended up just buying a new tv from somewhere else because the hassle of being without that tv and getting it off the wall ect was just too much.

They offered us £100 off a new tv which was ridiculous compared to how much we spent on that tv and was just 2 years old

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Urbanyeti0@reddit

Prefer Curry’s to Amazon for any larger tech since it’s much easier to argue with a person in a shop than dealing with online customer services

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Flowa-Powa@reddit

I've never had a problem with them. Prices are usually competitive with online prices, and you have somewhere to go if it breaks. Just don't buy the warranty products

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BatRemarkable3538@reddit

They are insanely pushy, but if you can price match you can pretty much get what you want. I got a new OLED tv matched on Amazon (was sold out anyway) free next day delivery and screen wipe and cleaner for 99p. Just be prepared to try and get sold everything under the sun while you’re there!

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Tammer_Stern@reddit

They are ok to use. They have a good range and decent prices. They are not good at dealing with problems, other than the bare minimum.

There are often discounts on 3rd party sites eg through your employer or possibly Microsoft rewards type of thing.

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Ecstatic_Stable1239@reddit

It’s fine, they are often cheaper than Amazon and convenient to pick up if in stock. Just make sure you buy the product you want, not what they want to sell you.

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AckVak@reddit

Had a horrible time getting them to pick up a dishwasher that they delivered damaged. At first they refused to take the return. After arguing with them for two days they finally agreed to pick it up but wanted to charge me a fee. They finally sent someone to retrieve it 5 days later at no cost. I canceled and got a refund but that took 5 business days.

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lalalaladididi@reddit

I stopped using after three click and collect orders in Newcastle were never at the store when I went to pick up.

Someone was nicking them.

The store has closed down now.

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IssaLeoone@reddit

I've never had any issue with them and I've bought loads. Phone, smart watch, washing machine, tumble dryer, coffee machine, microwave. I've got a credit account with them.

Can't fault the products or the delivery. They took my old washing machine away but were hesitant to put the new one in incase it ripped the flooring. I was replacing it anyway so told them to have at it. The big rips in the floor actually made my job easier.

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Thestickleman@reddit

I always buy stuff from curry's spent far to many 1000s there and never had a single issue or complaint

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stealth941@reddit

One thing I wouldn't buy is laptop and pcs. They sell the cheapest shit that's so price inflated it's unreal and you can get near high end ones for their prices.

I'm a tech guy so I know what to look for on ebay but websites like Scan do great deals

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CakeTripper@reddit

They seem to mess up the simplest of things and don’t try to rectify it. Our coffee machine broke within 30 days of purchase, we called them and they said they’d replace it but didn’t have anyone process it until after the 30 day timescale, you’d think they’d honor it still but they didn’t and were completely useless. To avoid the stores I ordered something online but they delivered something £300 cheaper than what I ordered and took almost 2 months to rectify it but then it was out of stock. They’re useless both online and in person. They can be cheaper but you take a risk on a crappy company who doesn’t care about their customers.

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ZeKardinal@reddit

I had a quick look at your profile, and the S23 is a great phone, and with the £100 cashback it is a great price too! However it could be worth waiting until the last week of November where they will be having their black Friday week sale. I know people like to harp on about the deals not actually being deals but there can be good bargains out there, especially on tech like this.

Now onto curry's as a whole -

As someone who has had the joy of working in basically every part of curry's (In store sales & warehousing, as well as tech support & sales in a contact centre)...

The main problem is getting sold "add-on" on products you don't need (anti virus, gold plated cables, office packages etc), as well as being mis sold items that aren't necessarily suitable to you based on what their managers tell them need to fly off the shelves.

As a many people have recommended, I would advise having a clear picture of what you want/need in your head and getting that. Try not to be too persuaded by what the salespeople say as they will most likely be trying to push you towards certain items.

There is a chance that the salespeople will be knowledgeable and not pushy, but in my experience I was pushed into selling white goods and TV's despite my specialty being computers/laptops and find this to somewhat be the standard - people floating between departments and not necessarily specialised in what they are selling.

In terms of aftersales support I find it tends to be pretty decent, obviously this can very much depend on what the staff are like at your local store but you can usually just call up and with a bit of persistence you will find someone understanding who will be able to help out.

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Pebbley@reddit

Yes. Invasive staff, insurance cons. They care more about brownie points and commission. Basically never been in a good Curry's.

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InviteAromatic6124@reddit

Former Currys employee here, and they haven't worked on commission for over 10 years.

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Pebbley@reddit

Exactly, that shows why i don't darken there doors. Hope your feeling better since you left.

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InviteAromatic6124@reddit

Eh it wasn't the worst job I've ever had. I miss my colleagues and interacting with customers, but I definitely don't miss working Boxing Day and Black Friday as well as the pressure to upsell.

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FulaniLovinCriminal@reddit

they haven't worked on commission for over 10 years.

So why are they so unbelievably desperate to sell me the insurance. Do they not get commission for that?

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gardenfella@reddit

No but they have targets to meet

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InviteAromatic6124@reddit

Yes, that's correct.

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Zolana@reddit

That sounds just like commission with extra steps!

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InviteAromatic6124@reddit

The difference is the bonuses are shared as opposed to larger bonuses being given to the employees that sell the most.

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Zolana@reddit

Oh yeah, but it still ultimately boils down to sell more = get more money.

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InviteAromatic6124@reddit

That's how businesses work I suppose

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SixFiveOhTwo@reddit

No - they just have whiny spreadsheet-warrior managers who throw a tantrum if cell D37 isn't green at the end or the day or week, with no appreciation of the real world things that need to happen to make it physically possible.

Can't fix every computer over the phone in 7 minutes (a metric set in the 90s, pre-internet)? Can't sell the backlog of the item nobody wants? They just whine louder and harder in the hope that the universe will give up and make it happen.

As you can probably tell, I'm glad I left that shitshow of a company...

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Kind-Photograph2359@reddit

I've had several things from Currys, most recently my TV. The service has always been good, I've returned things with no issue also. Do your own research before making a purchase, the staff are obviously selling many different products so they won't be experts on everything. If it's not a huge price difference I'd much rather go to a shop than buy online, even if it is I'll see if they will price match.

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chrisl182@reddit

I like to shop there, not necessarily buy but I definitely like going in to look and touch things.

Call me a boomer if you will but I'm not a fan of online shopping, I like to open doors, look Inside, feel the quality of something etc etc

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pay_dirt@reddit

mate, just pick a phone lol trust me, phones are just good nowadays. don't get caught up in it (says an iPhone user who will always stick with iPhone). There's nothing wrong with buying it from Currys.. I just wouldn't bother with their insurance policy.

You can add Samsung Care Plus (or AppleCare+ for iPhone) to phones purchased from a non-Samsung/Apple retailer btw

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I_am_Reddit_Tom@reddit

Never had a problem with them personally.

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NrthnLd75@reddit

Atrocious customer service to the point they are allegedly trained to lie about your consumer rights.

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EscapeEgo@reddit

it's funny cause it's called currys and the staff are always brown

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MisterrTickle@reddit

For computers they tend to be expensive and out of date. The only reason to use them would be if they actually had a GPU that you wanted in stock and couldn't find elsewhere.

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CoffeeIgnoramus@reddit

If you know what you're buying, I think its better than most places because their return system is so simple. I took some high end headphones back and they didn't even questions it, they replaced them there and then in a matter of a minute.

HOWEVER, if you want advice, they're (mostly) completely lacking any tech knowledge unless they are themselves a tech nerd and in my experience, I've met maybe 1 out of the hundreds of times I've been in. You are more likely to meet someone who will just try to sell you anything they can rather than actually help.

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Maniadh@reddit

I used to work there. I wouldn't say it's great service or that the stock is always available, but the prices were pretty much RRP standard, and the product you got was made by the manufacturer and therefore the quality of it had little to do with Currys itself.

Currys own brand stuff is budget stuff and is the quality of budget stuff.

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1nfinite_L00p@reddit

If you treat it as what it is, a shop, and not a place to go for advice, you’ll be fine.

Just do your research before-hand to make sure you’re not getting ripped off, and keep in mind that the employees only incentive really is to sell as much as possible. As with any vendor, it’ll have some good deals, and some bad.

I bought a not too cheap pair of headphones from Curry’s back in 2018. I opted for their one of their warranty options which set me back £20. Ended up getting 4 new pairs of headphones from them, for free over the next 5 years. In my warranty if the headphones broke within 2 years from the date of issue, it allowed me to replace it with a brand new pair free of charge. Imo this was excellent value.

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MCDCFC@reddit

There's a Facebook page - Currys. Where's my refund? Tells you all you need to know

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Agreeable-Dot-9598@reddit

This was especially good during lock down. I spent days entertaining myself about a monitor that arrived without a cable! I was clearly annoying enough to get my refund!

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Original-Classic7026@reddit

We never buy from Currys- much prefer the after sale care of places like John Lewis / Fenwicks who are generally around the same price anyway

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guinness-and-cheddar@reddit

I’ve bought white goods from curry’s before with no issues. Used their warranty too, no complaints.

I don’t think I’d buy computers from there though, it always seemed overpriced (however, pI haven’t looked for a very long time).

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hhfugrr3@reddit

I wouldn't go there if I didn't know what I wanted. I did buy my PC there as they had exactly what I wanted in stock.

But, if you are vat registered then watch out for their vat avoidance scam: they offer a "free" extended warranty. But, they actually charge you for the warranty and discount the product. Since there's no vat on extended warranties they pocket the difference & you get to pay a bit extra to the vat man!!

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Timeclones@reddit

As a former employee, I will say that Currys is a great place to get a look at something you want to buy - and a lot of the staff actually do like trying to help you find something that suits your needs if you don't know what you're looking for.

Plus for prices, Currys is pretty competitive.

That being said, back during my tenure (which was 3 years ago at this point), staff were very much watched over regarding the upselling of the Instant Replacement and Care & Repair services.

We had to push it relentlessly onto customers, alongside additional services like PC set-up or data transfers. If we didn't, we would get put onto performance plans and stuff - believe me, we hated selling it as much as you hate hearing about it 💀

So, if you're not a fan of that - just do click & collect. It's easier, and items not in store can usually be sent to store in under 48 hours which is pretty nice.

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PirateCraig@reddit

Usually they don’t have what you want in stock instore and just try to order if for you , so if it’s something you want and it’s the right price just get it off there website. The shops are useless in my experience.

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Willing-Confusion-56@reddit

If you know what you want to in and see it, try it out etc. If it's for you then search online for a better offer, if not buy it from there.

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uncertain_expert@reddit

If everyone did that, they’d go bust and you will no longer have anywhere to go and see items in person before they are delivered. I’ll buy from Currys, John Lewis or Euronics because I can see the product first-hand and I understand that them providing this convenience adds to their overhead and so I expect to pay more compared to AO or such.

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Willing-Confusion-56@reddit

If everyone did it they would have to lower prices. I found a printer I wanted, it was £150 in Currys but £75 online with free delivery. Guess which one I bought.

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LeadingTower4382@reddit

Yes Curry’s is awful especially for TVs, if your TV needs repairing chances are they just won’t bother to fix it in my experience and you’ll have to go through the ombudsman eventually.

Richersounds however were 10x better than Curry’s and I would recommend them, I’ve heard John Lewis is also good and tbh Amazon’s customer service isn’t bad either they’re very lenient.

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spacetimebear@reddit

Depends on where you are. Our local Currys have been phenomenal each time we've been there. The people in their departments seem to understand what they're selling which is surprising and refreshing. I always do my own research way before so when I go there I already know what I am wanting to buy but have always found them helpful.

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Bulky_Parsnip8@reddit

I’ve bought plenty through Currys over the years and never had an issue with the products themselves, all still in working order.

The staff however, are very pushy to try and up-sell extra products so be prepared to stand your ground and say “no” multiple times. It’s not the staffs fault, it’s orders from higher ups. I tend to order stuff online now from them rather than go into the shop if I can help it.

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Timely_Egg_6827@reddit

It isn't bad -they have decent products, decent warranties and you will get product satisfaction. It is just a chore as their stock inventory is bad, you can often get elsewhere cheaper and it is a faff to buy as they always try to upsell.

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FulaniLovinCriminal@reddit

their stock inventory is bad

"But we can get one in for you by Friday?"

"Why would I wait for that? I can get it online and delivered to my house tomorrow. And it's cheaper."

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arbemo1958@reddit

Because you had that option before you left home, they can't carry stock of all white goods and bulky stuff.

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Mrmrmckay@reddit

Bad is an understatement lol it's better to order online from them as it'll take the same amount of time to arrive 😅

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Internal-Leadership3@reddit

Utterly useless when anything goes wrong after purchase.

I bought a laptop that came with a voucher for 2 free games, so something like £120 worth. It didn't work because the voucher was for another laptop model. I speak to webchat, they tell me to speak to their phone team, who tell me to go to the store, who are totally oblivious to anything.

I've given up. I'm quite sure this is their intention.

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QuailTechnical5143@reddit

You do get pressed to buy other additional crap you probably don’t want but if you know what you’re after and you’re just going in to get it then it’s fine. I often find they don’t have popular items in stock so I end up going elsewhere anyway.

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ketamineandkebabs@reddit

I went to the one in my town the other day looking for a pixel 9 pro XL, the boy said they had none in stock for the uk. Next day went to one 10 miles away and the boy in there said they had loads 50+ of each colour.

The weird thing is the upgrade before it was the other way around, I think it is purely luck if you get someone that knows what they are on about.

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DrMetters@reddit

I've never had an issue with them. But I find stuff tend to be cheaper elsewhere.

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CobblerSmall1891@reddit

Used to work for Currys as phone tech support.

Stores sometimes just don't give a fuck. They really push stuff. I went to buy a phone once and I was asked if I want:

To check broadband, To check electric and gas and compare their prices Check their phone contract Extend warranty Get accidental insurance. At the end they begged me to give them 5 star review. They got 1 star for all this shit.

Still, if you can go past that shit they're alright.

I actually bought accidental insurance on my TV once and I got to use it after it fell off the TV mount. That was quite nice. Got a new screen.

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imokaytho@reddit

Bought earphones from them - stopped working within a few weeks.

Bought a brand new laptop from them - was really slow and stopped working within a few weeks.

Haven't bought anything from them in years because fool me once, shame on you. Fool me twice, shame on you.

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octobod@reddit

Did you attempt to take them back for replacement? Products fail, that is not Currys fault, their job is to replace stuff under warranty.

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PatserGrey@reddit

what did they say when you brought them back?

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RG0195@reddit

That's not curry's fault the products you bought were faulty. They didn't manufacture them!

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djwillis1121@reddit

Isn't that more likely the fault with the specific products you bought? Curry's isn't going to sell a different version of a particular laptop or earphones to anywhere else.

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winterval_barse@reddit

Lord Curry is an absolute cunt

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ClayDenton@reddit

I think they're generally fine - they used to be quite overpriced Vs internet competition but now seem to have updated their prices. Saying that, if you're paying a high street premium, maybe better to get from John Lewis as they have a longer warranty typically

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Nine_Eye_Ron@reddit

Only if you want to try and return stuff.

Otherwise it’s pretty good.

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quoole@reddit

If they're the cheapest/competitive, its usually fine, and in some ways it's good to still support brick and mortar - as there's nothing like actually being hands on with products or if you need something fast. (For example, our freezer died a few months back, we were able to go to Currys and had a new one in our boot less than an hour later - they were even cheaper than Amazon on the same product.).

They get flack for the upsell they try (insurance, cases etc.) Which isn't usually worth it and costly. They also get flack for presenting their staff as 'tech people' some of them are, but often they definitely aren't.

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Jlaw118@reddit

They’re usually alright and have a really good range of products but it’s just the forceful mis-selling of other products and insurance that puts me off shopping in there.

I bought a new TV about 18 months ago and they were literally bullying me to take out insurance and it took me to threaten them that I wouldn’t buy the TV in the first place if they wouldn’t stop pushing me, before they let me just solely buy the TV.

Some of the sales team in my local one are alright and don’t push but other do

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tmstms@reddit

Oh, OP! Another thing.

Currys now LOOKS worse because Comet went bust. Comet was comically bad.

In the old days, they were often side by side on retail parks. You would go in, have a look, go to Comet to compare and return to Currys to buy.

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djwillis1121@reddit

Depends what you're buying surely? I usually buy Nintendo Switch games from Curry's because it's often the cheapest place to buy them. If what I want is available cheaper elsewhere I'll buy it from there instead.

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roddz@reddit

Id never buy a computer from them but TVs and other electronics ive never had an issue with them

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LondonCycling@reddit

I mean the products they sell are fine.

Their insurance or extended warranty I don't know as I've never taken it - personally I'd just add things to my home contents insurance policy.

The staff are not hugely knowledgeable though. Most will have a baseline level of knowledge about different products, but if you want expert opinion, I'd do your research online before going into the shop.

Price wise, they're not normally the cheapest, but they sometimes are, and they can be the cheapest or joint cheapest of the majority high street retailers. For a lot of people this is worth paying a little bit extra for just for the convenience of returns, replacements, getting the item immediately rather than waiting for an online delivery, etc. And of course if you're buying something like a washing machine they offer a fitting and takeaway old device service which can be worth it.

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Davidrabbich81@reddit

Yes but based solely on how annoying it is to hear “beyond techspectations” on their crap adverts.

Really winds me up.

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