Need a new ticketing system

Posted by Intelligent-Judge-24@reddit | sysadmin | View on Reddit | 9 comments

Hey guys, I need a new ticketing system in which I can put costumers products, and they can only submit tickets upon having an active contract! Please let me know if you have any suggestions.

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Interesting-Mall2478@reddit

Full disclosure that I work for InvGate. We make a Service Management solution that does this.

Do you really have no other requirements? If so, you might be the first. Are you an MSP? Any other details?

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Intelligent-Judge-24@reddit (OP)

is it on-premise

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Interesting-Mall2478@reddit

We do have an on-premise offering; yes.

Feel free to start a chat with our sales team on our website, they are awesome and helpful IMHO.

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Intelligent-Judge-24@reddit (OP)

We are not a msp but we do need this features.

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Kumorigoe@reddit

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Arudinne@reddit

If you're an MSP, might take a look at Synchro. It has a lot of billing tools built in so it might have that.

Wasn't a good fit for my company because we aren't an MSP.

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Intelligent-Judge-24@reddit (OP)

is it on-premise

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Arudinne@reddit

Seemed like cloud only, but we didn't demo it for very long because it was obvious that it was not a good fit for us.

We ended up going with Deskpro, which has an on-prem option, though we went with the cloud version. I don't know if it can do what you want natively, but they do have a number of apps & integrations and it's very customizable.

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almightyloaf666@reddit

Maybe look at GLPI, but I'd recommend to go with a service provider on top to configure it the way you need. It supports separate entities, but I did never use that feature so ymmv