UPDATE: The journey of getting FTTB in rural Germany, 2019 to present day

We've been trying to get fiber to our building since 2019, my first post can be read here: https://www.reddit.com/r/sysadmin/comments/10shg0c/the_journey_of_getting_fttb_in_rural_germany_2019/ Getting on with it... **February 2023** Since I got radio silence from the fiber planning department and the ISP, I decided to call both of them once again, and got the same response: "It's done when it's done, we'll notify you." **March 2023** Middle of march, a parcel arrives at our location. It's a router. I didn't order a router. It also had no information on who sent the parcel. Deep down in the package, there was the packing list: It was actually the ISP which just sent us a new router, probably for the fiber connection. Great! That means it can't take long anymore, can it? I'm calling the fiber hotline to be told that it doesn't mean anything and we should wait for a letter. And so I wait. **April 2023** We got a letter from the ISP, addressed to the company, c/o IT. Eagerly, I opened it, and it contained PPPoE credentials, a bunch of legal mumbo jumbo, and the confirmation that May 25th, a technician will come to us and install the final missing piece to get us that sweet, sweet laser beam action. **May 2023** May rolls around. The 25th rolls around. I'm arriving early and waiting for the technician. I'm pulling ahead on tickets and even almost started to get bored. Then I looked at my Apple Watch and thought "Weird, the tech should've been here like an hour ago." So I called the phone number on the letter, gave them our contract number, and... "Huh, that's weird, a new appointment has been scheduled but no reason given for not completing the task." And when is that appointment? "So they specified May 31st" - fuck that, I'm not spending my 7 year anniversary with my fiancé on this shit. Reschedule please - "Best we can do is June 6th." Fine. And so I wait. **June 2023** June 6th, early on site once again, and guess what? Nobody showed up again. Another call, can I please get a phone number or at least an e-mail address from the company that does the installation? "No, it's managed from way up - even I don't have any info on who it is", the rep tells me. Ok, same story, rescheduled by them again without any note. I asked them on what I could do to remedy this, and they told me I can call them again once 24 hours have passed to start a complaint. Boss is furious, I am furious - my time isn't cheap. Next day, completely different branch office, the landline we keep for historical purposes rings. Secretary picks up, calls me over: "electric_medicine, it's for you, the ISP calls." It was a rep informing me that my appointment for installation has been rescheduled to June 20th. Asking them about the complaint process got me nowhere, and this is the third time I'm giving them my corporate cell number to contact me, the TECHNICAL CONTACT ON ALL OUR CONTRACTS, directly. This time, I'm not being fooled again, so I called the hotline on Monday, June 19th to confirm they actually show up. The lovely rep tells me that the appointment has been confirmed by the personnel and they will get on it. 20th rolls around, once again I'm in early, and 10 minutes before the window closes, I see a van with ISP logos illegally reversing its way into our loading area. Two dudes get out, one with an ISP logo shirt, the other with an ISP logo shirt that has "TRAINEE" written on it in big white letters. Trainee dude I can already smell is high as a kite. They ask where the fiber box is, I show them to the server room, keeping watch. A bunch of drilling happens, they have some phone calls in a language I don't understand. They whip out their laptop, not-trainee-dude does some furious typing, calls me over. "Sir, the fiber should work now", he says. I tell them, cool, anything I have to pay attention to? Dude clicks around on his tablet, goes: "Well so I could set up the router for you but it says here you're IT so I guess you can do that right?" Right. I thank them, wish them a nice day, and they're out quicker than they arrived. I plug the ethernet cable into the converter, then into the router, supply the credentials and hey presto, 500 down and 250 up. Bottom line: 5/7 with rice