SSD Error : "A device which does not exists was specified"

Posted by Shah_King1992@reddit | buildapc | View on Reddit | 9 comments

I have had the WD Blue SN570 NVMe SSD for 1.5 years. For the last 3 months, I have been experiencing an issue with my SSD. Whenever the SSD is under heavy load, such as copying large files or installing a large game, it gives the following error: 'A device which does not exist was specified.' After that, the entire SSD stops responding, and nothing on it works.

Sometimes, a restart fixes the issue. Other times, I have to change the drive letter to F and then back to E, and the SSD works normally again. The dashboard shows that the health is 100%.

I initially assumed the issue occurred when reading and writing data at the same time, like playing a game while Steam downloads a game in the background. I tried avoiding that, but the error still occurs even when only writing to the SSD.

Please provide a solution to this issue.

Thank you

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SlogikX@reddit

Gonna necro this because I've been fighting the same issue for months and finally solved it. I had Asiahorse PSU extension cables which were causing a voltage drop, removed them and my M.2 works without a problem now

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Xevariel@reddit

I got same issue, are you already knowing how to fix it OP?

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Memezawy@reddit

I finally solved my issue! If you're having NVMe disconnects like I was, here's what helped me:

Check Your Voltages: I used HWMonitor to keep an eye on my 3.3 V rail, and it was only reading around 3.0 V instead of the expected 3.3 V (more than a 5% drop). This undervoltage was a big clue that something was off with my power delivery.
Review Event Viewer: I noticed RAID errors and plenty of paging warnings whenever my M.2 drive disconnected.
Update Firmware: Make sure your M.2 drive’s firmware is up to date for the best performance.
Solution: In my case, replacing the PSU solved the problem entirely.

I hope this helps anyone else facing similar issues!

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Xevariel@reddit

A bit late, but thank you!
In my case, update firmware fix my problem.
At that time, I bring my SSD to service center, and they're updating my firmware.

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Thailyer1213@reddit

It's drive failure just replace it

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Memezawy@reddit

Facing the same issue on PC but the drive's temperature never exceeds 45c

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Zentikwaliz@reddit

I think it's some form of overheating or loose connection.

My b550f gaming from asus had a stripped screw that when taking it out, I took the entire mobo m.2 position 2280 out. Not just the screw from the standoff, the entire mobo position piece. Now I use a standoff and put the piece into the empty hole and pray they stick together.

Sometimes when using obs recording youtube videos the drive goes dead and I have to restart the PC which get the drive alive again.

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Shah_King1992@reddit (OP)

I forgot to mention that I am using it on a gaming laptop. MSI GF65 thin as a secondary drive. So you are suggesting that I take out the SSD and and reinsert it properly. That might solve the problem? Also there is no heatsink on it does that matters.

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Zentikwaliz@reddit

You can add thermal strips onto the drive.

for laptop your problem is probably due to overheat.