Wife is having problems getting the HMRC app to identify her even though her details are correct, can't get through on the phone without being cut off after 30 minutes twice, any suggestions?

Posted by Knowlesdinho@reddit | AskUK | View on Reddit | 13 comments

We've got her gateway number, password, log in number, biometrics all set up no problems.

It then wants to identify her which requires name, national insurance number and date of birth. It then says this information is incorrect. We've triple checked the NI number is correct and I'm pretty sure she knows her date of birth and name after all these years.

The alternative is to use postcode and again it says that is incorrect.

There is clearly some wrong information about her with HMRC, but we can't get through to check it. Every time we call, depending where on what we say, we either get told to go online by the IVR and cut off, or we end up in a queue for 30 minutes and then it cuts us off.

I was wondering if anyone has any suggestions that we could try, like a webchat or a specific number to check your data.

Someone has said that calling at 8am usually means less wait times, but we both have to work at that time.

Thanks for any help.