Clients refusing to work with off shore teams

Posted by Ragepower529@reddit | sysadmin | View on Reddit | 423 comments

Figured I’ll share this, it’s pretty interesting. We had two clients that renewed their agreements with our company and they elected for a higher level of support so that they will not be forced to work with any offshore teams and work with only US based service. The cost is way higher. Although people are worried about offshore. Trust me and users aren’t happy either. Just someone wants to save money.

The cost is an extra $200 user per month to not be put into off shore queues