Dealership states that my broken AC condenser does not qualify to be replaced under warranty. Can I appeal?

Posted by PartyNightAway@reddit | askcarguys | View on Reddit | 5 comments

I own a 2021 Hyundai ELANTRA with roughly 48,000 miles on it. A couple of days ago my AC stopped working and started blowing hot air. I took my car to the dealership and after performing some tests, they determined that there was a leak in my condenser and that my condenser needs to be replaced. However, they said that this repair would not qualify under my warranty, because in their opinion, a rock or foreign object from the roadway dented my condenser and caused the leak. This is definitely a plausible explanation, but I feel like this cannot be 100% confirmed. I feel like there might be a chance that the condenser leaked due to a defect in the equipment. if there is some uncertainty on what caused the leak, shouldn't it be given the benefit of the doubt and repaired under warranty? Is there anyway to appeal this decision?

5 Comments

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traineex@reddit

Ask for a picture? U probably have full coverage, use it, if they determine the evaporator needs pulling, u do not want that bill

AdFabulous3959@reddit

Just ask them to show you where the impact point is.. if you see damage then just pay for it…. If they can’t show you any outside influence then it’s on them to prove it.

eatsrottenflesh@reddit

It shouldn't be that hard to look at it and determine between physical damage and a failed braze joint.

E90BarberaRed6spdN52@reddit

So what they are saying is not uncommon for a leak in a condenser. You can try another dealership possibly and the manufacturer's website may have a warranty inquiry or appeal section but this is a tough one to get overturned in my opinion.

Aggravating-Arm-175@reddit

>This is definitely a plausible explanation, but I feel like this cannot be 100% confirmed. Physical damage is pretty easy to 100% confirm. >I feel like there might be a chance that the condenser leaked due to a defect in the equipment. It is possible, have a 3rd party mechanic inspect it and give you a report. >if there is some uncertainty on what caused the leak, shouldn't it be given the benefit of the doubt and repaired under warranty? If they were uncertain, sure. You are the one talking in uncertainties, not them. If you believe they are lying to avoid repairing something under warranty, you need to get a mechanic to inspect it to gather evidence of this claim..

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