LAN Internet disconnects when downloading
Posted by RustJigsaw@reddit | buildapc | View on Reddit | 17 comments
Finished building a new PC about a month ago, To connect to the internet, I use a cat 7 cable directly connected to the router. My motherboard is the X570-E II which has an Intel 1GbE and a Realtek 2.5GbE port and both of them have the same issue. When I download a file with a large filesize, or the download speed is really fast, the connection breaks and I have to either re-plug the cable from the router or use the Windows 10 built in troubleshooter, which states the default gateway is not available. Afterwards, everything works fine until i try to download something too big or fast.
The troubleshooting steps I have taken:
- Update/Reinstall network adapter drivers
- Changed the ethernet cable
- Changed default gateway
- Reinstall Windows
None of the above have solved the problem. Does anyone have any advice or know whats going on?
Z1r0na@reddit
Reviving this old thread just in case someone else ends up here from google and nothing else works just like nothing worked for me.
Windows sometimes allows the computer to turn off devices to save power, even on desktops as stupid as that is, which might also be enabled for the network adapter.
Right click on the start menu and select Device Manager and under Network adapters right-click your network card and select Properties. Go to the Power Management tab and uncheck the box that says "Allow the computer to turn off this device to save power".
Something as simple as this was giving me troubles for a couple months and only figured it out by chance.
SnooPaintings9512@reddit
The disappointment I feel when I've been having this problem and I see that that box is already unchecked for me.. I have a Marvell AQtion 10GBASE-T
ZeroLovesDnB@reddit
I have the same adapter with the same exact issue. Did you ever sort it out because this is an expensive motherboard and it's driving me nuts.
Paintbait@reddit
Go to your adapter settings for that Marvell adapter and hit "configure">"Advanced"> Scroll down to "Speed and Duplex" and change it to something else. Then repeat this process to change it back. Your adapter will reset without needing to reboot the computer. I dealt with that problem for like 3 years before I got a different mobo with a different adapter.
Delicious-Tachyons@reddit
I'm having problem with the same one. I have to reboot my computer to turn my network back on. It's driving me nuts!
Infinite-Goose-3784@reddit
didnt fix it for me
axzaxy@reddit
have to necro to say this: Thank you!!!
EconomicsKnown1158@reddit
Thanks helped me just now
CricketGodOmega@reddit
Amazing, thanks so much. This fixed it for me. Sending you well wishes. :)
jonathan2827@reddit
This worked. Plus updating drivers,
NeXoS_XM@reddit
This is it!
Thanks for helping <3
SNEAKY_PNIS@reddit
This is old but I wanted to post if anyone is still having this issue. I had the same issue - internet for my ethernet connect PC would randomly disconnect, and I had to do the Windows troubleshooting each time to fix it. All devices connected on Wi-Fi worked fine and it was only my PC which was connected by ethernet to the router.
Tried different ethernet cables, tried different ports, tried the command prompt as administrator and reset IP, DNS, ipconfig, but it still didn't work. Eventually, my desktop PC wouldn't connect at all and I had to restart the modem to fix it.
Ultimately, what fixed the issue for me was I had to go to device manager > network adapters, and I had to uninstall and delete the driver software, then restart the PC and it will find and re-install it automatically.
ikashanrat@reddit
Lifesaver mate! Cheers
SNEAKY_PNIS@reddit
This was only a temporary fix. The issue ended up returning later. I recently went straight to Realtek site to download the latest driver. Hoping this resolves the issue.
zer0_snot@reddit
Downloading realtek drivers was also a temporary solution. The problem returned soon later on.
ikashanrat@reddit
Will do ty
ManufacturerOk4333@reddit
Here’s what helped me:
P.S. I’m pretty sure that simply installing the newest driver will do the trick — you probably don’t need to uninstall the current one first. I also think that during installation the setup automatically removes the old driver, which is what causes the problem. Hope this can help somebody