Has anyone rented a car from "Green motion"

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theSMTsound@reddit

This company is a SCAM. They claim all of their vehicles are commercial vehicles and that you are forced to purchase their car insurance, which is almost more per day than the car rental itself. This is illegal. Also, their deposit is $2000. OUTRAGEOUS! If you do decide to book with them, be prepared to wait an exorbitant amount of time for the shuttle to show up and take a very long drive to their lot, which is in the middle of nowhere. Have extra money ready to Uber wherever you need to go unless you feel like dropping a couple grand on their scam.

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ViewFromMyWorld@reddit

Never, ever, ever, rent a car from Green Motion. They really aren’t in the car rental business, just the scamming insurance busines…plus their cars are not rented with spare tires, and a flat tire is the equivalent of a broken window, or damaged fende. And you can’t just buy a tire and change it! They will charge your credit card and basically tell you too bad, tough luc….and they are rude and ugly too!

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Look4luck@reddit

Horrible experience. Will never use the again. I rent many times a year. This company should be out of business. Recently looked at BBB and they have complaints. Should have researched first but I've rented for yrs and never these issues. Negative 10 rating.

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Wide_Lingonberry_711@reddit

Do not rent from them. Hidden fees. Even if you don't get the toll pass and pay cash at the tolls, they will charge 29.00 per toll and the toll fee!!!!!

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Far-Ingenuity1178@reddit

In Zagreb in Green motion paid car given to someone else Vandalistic behavior of the staff especially Miro Purger Avoid in any case

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NobyNoda@reddit

Green Motion is one big scam company with staff and employees are all in on it. They try to scam money out of your credit card every way they can. The contract they provide has no specific instruction about traffic rules and conditions of London and England. Once you get a ticket of entering the Congestion Charge Zone, the company insists that the ULEZ (Ultra Low Emission Zone) charge will not apply to any Green Motion vehicle as they are all compliant, and charge it to you with their hefty administration fee. All they do is sending an email to you and charge 68 pounds for each ticket. When I arrived at their Heathrow office, my car wasn't ready so they pushed me to rent another car with more money. The car was supposed to be a law compliant but I still got a ticket driving a regular roads in London and Oxford. The reps in the office never mention or warn me this ULEZ law and push to rent the car that I didn't ordered and paid extra. When I found out that I got ticket 3 weeks later, they send me a bill for the ticket and their service fee by an email. I wrote a few emails back and forth between their customer service team, all they did was to stick the contract with one line says "Each traffic violations/PCN’s/Parking Charge Notices are subject to management fees of £68.00 including VAT plus the original fine (where applicable)," but the car was compliant and they push me to rent it. I'm from California and we have no such a law. I never new what it is even today. When a rent-a-car company rents out their cars, it is their responsibility to tell customers verbally or in writing for them to understand basic unique regulations on the roads we, foreigners, don't know. They failed to do so and it is their negligence. Green Motion won't take any responsibility and stick the penalty and/plus their crazy amount of fees on the top of it to customers. It is a scam and illegal. I am suiting the company and reps in the Los Angeles court since this is where I originally paid and rented a car from them. If they don't show up, I simply win with no show and use that to dispute all the charges, including original rental fees. I hope everybody who are not happy with their services, do the same or join me. If we have enough people, we can also file a civil case against Green Motion.

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KtKt1245@reddit

Green motion.com car rental place in Miami airport is a scam location by surprise rental with their crazy Insurance policy that force me to buy their insurance for 69 dollars a day. You can’t use your own insurance with policy that not cover liability up to 300000 dollars. On top of that insurance. You must put down 2000 secure deposit. I saw 5 group of people walk out and pissed off. Yelp 1 star. Unfortunately, I had to pay since don’t have any choice.

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Timbo2510@reddit

I had this exact experience 4 days ago. I had to argue with the lady behind the counter and she gave me a mad attitude when I called out the business practice. She claimed that they aren't an ALMO or ENTERPRISE or HERTZ so their policy is different saying that you are REQUIRED to get their insurance regardless of if you have your own insurance of if your credit card company covers that part. When she showed me the paper to sign I didn't sign it because it said "additional insurance coverage is OPTIONAL".

They still charged me. CRAZY!!!!

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Vertex_Helix@reddit

What car rental horror stories are made of

We had booked a 4 days road trip to the Highlands, 3 months in advance and had secured and already fully paid for, a good car deal of £102, insurance included, with Green Motion, through the broker Car Jet. Upon arrival at Green Motion

1.they asked us to pay a ridiculous fee because we arrived an hour early: we said that's fine, we'll wait it out

Then they said we couldn't get our paid car, because they wouldnt take neither my Visa debit card, nor the full amount I happened to have readily available in cash for extra risk coverage!!!
Then they said they wouldn't refund any of the paid amount of either the car or the insurance
Then they offered us to make with them a new car booking of £2000, that's 20 times more the amount we had initially paid, because they said 'its last minute and this is what the rate was at the moment. That was on top of our first booking too!
20' after the shock, and with just 30''worth of car rentals' Google search through big name competitors, we got on board a great suv automatic car for £350 total. We will never again rent a car with Green Motion. It was a horrible experience.

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Junior-Oil-1847@reddit

My experience was horrible.

The company had customer reps on the counters that clearly were NOT well trained to complete the reservation process. The place itself was VERY bad maintained. To give you an example, the bathrooms had NO LIGHT whatsoever so if you had to go, you have to use a flashlight to see where the toilet was because it was pitch dark.

With all this being said, what I truly hated is how they hid their real fees. They advertise themselves as a more economic options than the big players. The price I got originally was 159.39 US but after the small print, I ended up paying 621.94 US.

I have receipts to prove all this, this is really not trashing the company to make them look bad for no reason, this is a honest account of my experience only last week in LA.

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Expleseeptes1984@reddit

Hey, did you end up using Green Motion? I came across them when using this aggregator site as they had the best price, but some of these comments are making me second guess.

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boshsum@reddit

They are a scammers! Stay away from them ! Imagine that they rented our reserved car to somebody else just because of our delay of flight ! Even we informed them about the delay and they day okay ( calling them is something and they respond with attitude… long story ) anyways when when arrived they kept is waiting at the airport for 2 hours and when they went to their agency they say we don’t have car for you! They already rented it to somebody even we paid for it and with the full insurance paid ! When we asked for refund they say no refund and no car !!! And we we paid for 15 days and for a delay of day the car is gone and no refund ! And no good communication with the client ! Scaaammers

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LifeCookie9182@reddit

Booked a car rental on Expedia and then when arrived even though we showed we had full covereage auto policies through Safeco and Nationwide (with documents) they said they did not take Safeco (even though it is Liberty Mutual and they accepted Liberty Mutual) and that what we had with Nationwide was not adequate and in order to continue on and make connections were required to purchase additional car insurance at the counter. They also told us we would receive credit for our personal auto policy and would only be charged an additional fee and then we were billed $107 additional on top of the Expedia booking just for additional insurance for 3 days even though we had two auto policies with full coverage insurance. On top of that the itemized receipt for the insurance was one amount and then they billed our credit card another amount with an additional $20 that is not itemized and said it was for taxes when taxes were itemized on the receipt. So double taxed? When we returned the car we observed another man arguing with the counter and going through the same thing and an additonal woman had just gone through it and refused and was taking a shuttle back to the airport to rent a car from someone else. They are clearly putting one thing online with Expedia and then gouging customers upon arrival when they are at their mercy if they have connections to meet. There is no transparancy and we did not have any problems like this when we rented from Easyrent in Tampa before. When we contacted them upon completing travel they said we signed so it stands and would do nothing. They also would not let us speak to a manager. Do not rent from this car rental business, they are scamming customers.

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leksurs008@reddit

I do not recommend this company they are scammers and they don't value the customer, i only rent from them once here in Bulgaria, and they give me their worst possible car they had, with the ridiculous excuse that it was a "complimentary upgrade" from the actual car i rent in their site, but in reality after 30 minutes of delay from their employers, the car i receive with thousands of problems and quite dirty inside and when i complain about it and ask for refund, they refuse and they pretended like their car was perfect and it has no issues. So guys please stay away from that company!

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Fragrant-Club3376@reddit

This company are a scam artist. They force you to buy more insurance even when you book the premium insurance online and then they charge you for things you did not ask for or use. Rather go with reputable companies.

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Positive_Aerie_1792@reddit

Green Motion in Dubrovnik was a terrible experience. Everything about the experience in person felt "scammy." We had taken out insurance online (RentalCover.com). Green Motion held 1200 Euros when we returned the car and said we had to deal with insurance company; only thing they provided was a small receipt. The guy handling said they would provide whatever else was needed. For week's, myself and the insurance company have been trying to get a repair invoice (a receipt from the service provider who repaired the damages) OR a copy of the pricing table they used. They have not provided anything. I am currently disputing the charge with my credit card company since they have not done their part to resolve it.

Would NOT RECOMMEND Green Motion in Dubrovnik.

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Commercial-Storm7126@reddit

RUN AWAY AS FAR AS YOU CAN!!! Green motion / Kenings car hire in South Africa is a scam! They disabled the car as I was not willing to pay the hidden deposit of R20000.00 after I already had paid R15000.00 including additional insurance.

I was left to rent a car from a different rental company. May They rot in hell!!!

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Necessary_Figure_817@reddit

They scammed me too.

I'm from UK. Mad to see that this is happening across multiple locations.

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MolassesHuge4518@reddit

never get to them.... they frozed my credit with pendinding deposit. already passed more than 2 weeks and still pending.... if tomorow will not be sorted i will contact 3rd parity company on blaming how they can freez my money..............

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PersonalHelicopter45@reddit

Avoid green motion at all cost. You try these though: > here !<, might help

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B757767@reddit

*WARNING* PLEASE, PLEASE, PLEASE, DO NOT USE THIS COMPANY!!!! IT IS A SCAM!!!!!

I rented a (apparently, brand new) Volvo that broke down 30mins down the road. When I called the number provided, I was given the 'run-around', and told to call a breakdown company. I did, and 4 hours later they sent a lorry. When it arrived, they took the car away leaving me on the side of the road, as they said they were unable to assist me further.

The office basically left me out to dry, and I ended up with a 200 quid Uber ride to get me where I needed to be.

I managed to block the transaction on my credit card, and got a full refund, and as annoying as the whole thing was, as far as I was concerned the matter was closed.

Imagine my surprise when I got an email say that "After a full investigation" the car broke down due to "water in the engine", and that somehow I was liable. They then immediately attempted to bill my card nearly TWENTY TOUSAND POUNDS!!! (They were, not surprisingly, unsuccessful).

I have since changed my credit card, and blocked any further emails from Green Motion.

This is a particularly dirty company, using very greasy business practices.

SO, PLEASE AVOID THEM LIKE THE PLAGUE!!!!...... YOU HAVE BEEN WARNED.....

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Weak-Radio-69@reddit

On April 25th I purchased a car rental reservation through Hopper at 4:29pm for an elderly family member flying into Orlando airport the following day.

I received notification at 10pm that the airline carrier was experiencing a delay. Thusly, I called to notify Hopper of the change. Hopper (we) issued a call to Green Motion at 10:17pm to avoid any issues with the purchased reservation.

We were not to be considered a no-show because of the fact that I informed Hopper and placed a call the night before to inform green motion of the delayed flight for my family member. Which was, in fact, the same evening and within hours of purchased reservation.

Therefore, with this notification, Green Motion was supposed to reserve the car in accordance with the policies regarding prior notification for delays made public to consumers.

In the event that Green Motion was unable to reserve the car they should have issued a refund.

Knowingly renting a purchased/reserved vehicle to another customer is bad business practice. This is actionable from a consumer perspective.

Hoppers calls are recorded for quality assurance. The calls to Hopper and from Hopper are retrievable. This provides evidence to the fact that I had exhausted all facets to ensure that I upheld my responsibilities as a consumer and advised of changes that occurred through no fault of my own well in advance to the pick up time scheduled for the car rental.

This is predatory behavior should be made public to unsuspecting consumers. No one should have to endure this type of business practice which is theft.

BUYER BEWARE.

N. E.

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Hot-Strike-3404@reddit

Scam company, i rented a car in Budapest airport on march 15th, confirmation number is 5RS69B 200 euro deposit is not refunded 2 month since, support via email is not anwsering me for the last 4 weeks - do not rent anything from Green Motion Budapest and from Green Motion the worst user exp i have ever had, hope that Green Motion will ever refund my deposit, otherwise i will sue em

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Stunning-Gap-6653@reddit

Before I rented a vehicle with Green Motion Int'l., I read the reviews and concerns. I printed my contract, had a valid credit and drivers license, a copy of my insurance policy, and insurance card to avoid any upselling or rental process delays. I flew into Los Angeles Int'l airport (LAX), took two shuttles to to get to Green Motion Car and Van Rental, on a rainy day with my luggage. When I got to the counter, I began to pull each of these documents out and the attendant was very surpised I was ready and organized. He handed me a copy of their rental policy, which stated that I could only travel within California and Nevada. My business trip required that I drive both in California and Arizona. After going back and forth with the supervisors and manager, I was lead to the garage, away from the other customers, and informed that they regretted to inform me that they would not be able to rent the vehicle to me since my intent included to drive to Arizona and their coverage did not include that state. I explained, that had their website stated that from the very beginning, I would NOT have rented a vehicle from them. They expressed no regret and told me to apply for a refund since I had prepaid for the rental.

Needless to say, RENTER BEWARE!

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Limp_Resolve6807@reddit

My car rental was a mess. I only booked for one day, but the rental office wasn't at the airport, which was a pain. The pick-up service was 45 minutes late, and then it took 15 more minutes to get to the office, wasting an hour.

When I finally got there, the car was dirty, and they wanted a big 2000 BHS security deposit. They said it was just a hold on my credit card and would give it back when I returned the car, but I had to wait a whole month to get it back.

Then, 15 days later, I saw they charged 650 BHS on my credit card without my permission. They said it was for damage to the car, but I returned it without any scratches. After arguing, they admitted it was a mistake but didn't give me the money back like they promised.

I tried to get the refund from my bank, but they said it would take another 30 days because the rental company didn't release the money.

This whole thing was awful, and I won't rent from them again.

Located in UAE

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SolutionLogical7440@reddit

SCAM AVOID AVOID

When I returned my car, they said there was damage. Given that I hardly used it, this is unlikely. However, how they "discovered" the damage was clearly fraudulent, and I will look into their claim's legality. My daughter is a lawyer, so you messed with the wrong customer.I left my car in the exact spot where I had initially parked it, right in front of the porta cabin. To my surprise, they then requested me to drive the car around the back , a request I have never encountered with any other car rental agency, anywhere in the world.They then said they would inspect it and suggested I wait in the office. Having never been on the receiving end of scams like this, I didn't think anything of it.Then, after about 10 minutes, they miraculously found damage. They inspected it while I was not present, and, more importantly, the car and the people checking it were out of view.

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Ok_Cry6790@reddit

This place is a scam. They have no customer service, the fine print is absurd. Do not recommend!

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Dependent-Roll8293@reddit

PLEASE PLEASE Whatever your plans are.. stay clear of GREEN MOTION!! I rented a car from them for 9 days aat the end of November 2022, from Rome, IT. I felt so smart! the rent was so cheap! It was a bargain! We picked up the car at Fiumicino Airport. They picked us up. No problem. We traveled throughout Toscana area. Well, we discovered (too late), that the police has fun with rental cars and gives parking tickets, sometimes two at a time. Well, I understand. That's Italian police. The problem was that to return the car, the 2 employees at the agency made us, on purpose, miss our flight. paperwork, checking the car, no English, staight laughing at us, until almost in tears I begged them for the ride to the airport. The van was right there. The cost for a one way ticket for 2 passengers on Delta the next day, $3,000.00. Not only that. They, with the excuse of "administration Fees" they charged us a total of $200.00 to forward the police our address. Now we owe over $500.00 in fines. Cheap? Smart? No!! We were taken for a ride. Literally.

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Embarrassed_Diet1263@reddit

What an inappropriate comment about the Italian police. If you park incorrectly in the USA or wherever you get a ticket that is all. And of course the rental is gonna charge you for tickets you get.

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Several_Aerie8764@reddit

I booked a car and bought insurance online (insurance plus plan through CarRentals.com). When I got to their office, they wanted me to buy more and expensive insurance. I refused to pay. They did not give me a refund and CarRentals.com did not help either. I think that this is a big scam.

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Consistent_Bee4983@reddit

It's a really bad company, and I highly recommend avoiding them!
I had a very bad experience with them in Miami. After waiting for their transportation for 3 hours at the airport, they also brought us a car in very bad condition and attitude.
Another time, in Zurich, I ordered the vehicle through a third-party company and did not notice that it was the same company. We had a very unfortunate case where I scratched the rental car because a truck blocked the exit from the rental company's parking lot. The company employee said that he saw and understood the situation and would do everything so that the charge would be minimal and the company would absorb it. Yesterday, he owed me 2000 francs!! On a scratch!!! Not so minimal!!

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duggerlew@reddit

Do not rent a car from GREEN MOTION! It starts off cheap then they charge you almost $100 a day extra for insurance. They want to charge you for tolls, towing, Ect… They are a classic bate and switch company. STAY AWAY!

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BalancedCitizen2@reddit

Do not rent from Green Motion. They charged us €369.86 for a small scuff, which we did NOT cause, on the rear bumper of our Greece rental. It is my belief that such overcharging is systematic across Green Motion. AVOID GREEN MOTION.