Bit of background, 24m, interested in anything tech since about 12, but 5 years experience in a corporate environment. Should prob mention I’m working in England, currently service desk, but I am bored out of my MIND. Been on a desk for the same employer for 3 years currently.

Want to make it clear that I’m not trying to blow my own trumpet here, but there isn’t much, if anything, that I’m struggling with anymore. I’m the only person in my team tasked with supporting projects, change requests (specifically client installations, so granted not difficult stuff, but still), and dealing with the fall out of a colossal business wide UPN change cock up, amongst other things. I’m the only one in the whole team that our client support / networks / cyber security guys come too when they need something done bys us. I’m even solely responsible for looking after every ticket that comes in (triage), in a business as big as the one I’m in, that’s an unreal amount of tickets - some being high priority incidents, regularly communicating wi the networks guys for downed sites, etc etc, you’ve heard it all before

My issue is, I’m doing all of this 0 extra pay, I have asked, I got turned down, on the basis of a ‘pay cap’ that isn’t much more than what I’m earning now, so here’s my dilemma - do I stick it out, carrying on building the experience and relationships with all the other teams across the department, carrying on working at a higher level than every single one of my team, will I actually get somewhere doing this?

Or, alternatively, am I just being used at this point?

Just to build a picture of the difference, there’s a few guys on the team that didn’t know how to open a VM in RDP, or what sfc scan is, yet I single handedly identified a GP level issue which stopped the entire business from using USB sticks, approaching our client support guys describing the issue, what change has caused it, and what needs changing at GP level to fix it, or instructing a team of 20 (outside of IT) to make sure they get added to a proxypac group to bypass captive portals, before I stepped in, they were told by 3 of my colleagues that it will work fine - should make it clear that they planned to work off site, on a WiFi that had a captive portal, wouldn’t have worked on our machines!

Again, I’m not trying to blow my own trumpet here, I realise these are incredibly complex things, just trying to build a picture of my current situation - so, sysadmins, where do I go now? Essentially, I feel I’m more than ready for the next step now, specifically networks / infrastructure type role, but I feel I’m being held back by my employer, this is a conversation I’ve had with them x3 over the past 6 months, but nothing!

Any advice would be hugely appreciated