Apparently if you book and prepay a hotel room at Hilton DoubleTree Milton Keynes, and arrive at 11pm on the day of your booking, you find out that the hotel gave away the room to someone else without even trying to contact you
Posted by -NewYork-@reddit | miltonkeynes | View on Reddit | 13 comments
tighlandsplairs@reddit
That's one way to surprise a guest - with a disappearing room magic trick! Hope they at least left a mint on your pillow...
P2P-BSH@reddit
Not really a Milton Keynes thing. This is a Hilton thing.
Charming_Persimmon52@reddit
Not even a Hilton thing. It's common practice with a lot of hotel chains. They will however find you a room in another hotel and cover any extra costs.
Opposite_Wish_8956@reddit
With Hilton you can check in on their app, get a digital key. You don’t need to physically arrive at the hotel.
Sedulous280@reddit
Hotels over book by 5% on average due to no shows. The hotel chains normally do this. Sometimes rooms are taken off due to problems. Which also reduces number. It’s normal not to tell you real reason. Normally hotels book you in somewhere else.
Bionix_52@reddit
This is pretty common for a lot of hotels. If you’re arriving late it’s always a good idea to call ahead and let them know.
Charming_Persimmon52@reddit
Had a similar issue with a hotel room in North London many years ago. Can't remember the chain but they were obligated to find us another room and got us booked (3 rooms in total) into a much nicer hotel just off Oxford Street and paid for our cabs there. So a nice win for us.
TheFakeSimonW@reddit
Did you tell them you’d be checking in unusually late?
moreorlessok@reddit
He prepaid for the room, it shouldn’t bloody matter whether he turn up late or not at all!
-NewYork-@reddit (OP)
Why doesn't the hotel front desk who has guest telephone number for a fully prepaid room reservation make any attempt to contact the guest before selling the room to someone else?
DoubleTree brand advertises itself as “Warm. Comfortable. Friendly. Providing true upscale comfort to today’s business and leisure travelers.” - regardless of all the crap in their terms and conditions, reselling the room without attempting to contact the guest sounds like unwarm, unfriendly and unupscale experience.
JamieTimee@reddit
This is hardly even news, why are you sharing this so far and wide?
moreorlessok@reddit
He prepaid the room, it shouldn’t bloody matter!
moreorlessok@reddit
I think totally agree with OP He’s obviously booked at the stadium, I’ve stayed there, the rooms a great, a massive step up from Prem inns/Travelodge in MK. I’d be pissed off too!